Update.... Service manager Randy took care of all issues. Very happy with the service department.read more

If you are looking for a Toyota, I would highly recommend Berglund Toyota in Lynchburg, Virginia. I…read morewould also highly recommend Thomas Talbert salesman. He is a straight shooter. He is very easy to work with. He put forth 110% effort to find what we wanted. He is a Man of honesty and integrity . I have bought two vehicles from them and always enjoy working with Thomas Talbert. D.M. 2026

Leo Rosales is awesome. He went above and beyond to help me buy a new car at age 82…read more Rachael

My wife and I worked with Josh Williams for the purchase of our new Odyssey. He was very patients,…read moreanswering all our questions about the features and financing. He walked through everything and was very courteous and professional. Will definitely recommend him to anyone we know in the market for a new vehicle

Lynchburg Nissan is hands down the best place to get a car. There's a reason why they receive such…read morehigh reviews. I've worked with Mark Travis for my purchase of not just my first but now second car and he is always fantastic. I also have worked with Caren Reedy and she is great! What keeps me coming back is their courtesy and genuine honesty. If you come in with a budget in mind and specific car, they WILL find a way to make it work for you. You don't feel like you're just entering in as a customer but they truly treat you like family!

2005 Nissan Murano stopped responding to gas pedal when driving and drifted to a stop on the road…read more Turned off engine and was able to restart and get home. Searched online and in 2 minutes found solution Fuel Pressure Sensor probably bad. First appointment at L.N. charge was $196 to tell me it was Fuel Pressure Sensor and ordered replacement. Second Appointment replaced sparkplug size part in 15 minutes and charged $350 more. Make all excuses you want about time and training and expertise costing money but 60 years of driving educated me also... Lynchburg Nissan i wont be back!

Purchased a used vehicle and the next day I had trouble starting. Called to speak to the sales…read moreperson only to be told that I should have purchased the extended warranty. For a $8 part and 10 minutes of labor you all lost a customer that you would have had for life.

I was in the market for a lower cost van and I saw a used Chrysler Town and Country van I liked at…read morea great price on their web site. I called and went in and found that the van was still available and after a pressure-free test drive, I agreed to the sale at the advertised price. The salesman, Gunnar, answered all my questions and arranged all the paperwork. When the "powers that be" balked a little on the financing, Gunnar worked on making the deal work. (I guess the deal was not all that desirable because of my age (78) and high down payment, but later he called and told me everything was go.) The next morning I went to the dealership and within an hour the van was mine. All in all, it was a very stress-less operation. Gunnar was a pleasure to work with and very courteous and helpful. There was a lot of coffee available while I was waiting in the comfortable and well-appointed showroom. The van was very carefully and professionally prepared and detailed when I arrived. I would have thought it was a new car. They included a car-fax record going way back. There was no sales pressure. They "exceeded my expectations"

This is definitely the place to go for outstanding service…read more Tim Acoff is the BEST. He helped me with purchasing my car and went above and beyond. He made the process so easy and was there for every step. He knew I was very uneasy going to a BIG dealership and boy did HE make the difference. I used to go to second hand dealerships but once I came to him he provided the BEST experience I have ever encountered at a dealership. I will be buying my next car from him with no questions asked. He made the purchase so easy and affordable for me. His personality is top notch. Way to go Nissan Mazda for having such an amazing man at their place. He truly is an ASSET.

Brought our car in for a State vehicle inspection and to repair a tire with a screw stuck in it…read more Was told the tire could not be repaired and that a new one has to be ordered to pass inspection. So we ordered it and we're told it would take at least 3 days to arrive, so scheduled a follow up appointment 5 days later. In the meantime, the next day we took the damaged tire to a local tire shop for a second opinion, and they repaired it promptly. So we call Terry VW to cancel the tire order, and are told that it somehow arrived in only one day, was now in stock and since it was a special order would require paying a restocking fee, basically for a tire we didn't need in the first place. While not a huge deal financially, it wasted our time with unnecessary runaround and was a poor way to treat a new customer with a one year old car purchased at their dealership

I bought a 2009 volkswagon routan for 12k dollars. It…read morelasted me 6 months and the motor failed after 14k miles. It.originally had 70k on it....it failed at 84k 5 months later. After a lot of back and forth I was asked to bring it in to "discuss my options" after I found that it was not covered by the 3 month limited warranty I got with it. I didn't take it to them for its annual oil changes, and because of this they told me basically someone else could have messed it up and it's not their fault. Basically I am left with 11k left on the loan, and no vehicle to get back n forth to work. The only help I was offered was for me to "bring it in" so they could look at it for free for an hour to tell me what I already know. It needs a new motor. How can I bring in a van that doesn't drive, just so you can tell me I need to pay you another 1800 to 2500 to replace the motor. I simply don't have it. So I am left at fault.....Holding the bag. The van was a mistake to buy and I was told that basically it's my responsibility to have brought it back to them for service instead of my regular oil change guy. Otherwise they would have caught it and addressed the issue. Awesome.....Thanks for the help. They told me i had to have the van towed back to their dealership just so they can look at it and tell me I need a new motor....then pay to have it towed back to my house, because I don't have the money to replace the motor. That's not help.....that's trying to get the work to replace the motor. Sorry guys.....I don't have 2k dollars. If I did I sure as hell wouldn't let you do the work after this experience. I dont have the money to bail myself out of thus mess and I definitely will NEVER buy another so called "certified" used vehicle again. I got absolutely screwed. My business. My home. My life. Its all upside down. All because I made the mistake of trusting a dealership. Some people cant win. I guess I am one of them. This is just one of a series of nightmares I have been living this year. This was just the icing on the cake. My advice. Don't buy used vehicles from this dealership. Its obvious they can't be trusted to ensure their vehicles are sound. But then again I made the mistake of not buying a warranty because I couldn't afford it. So ...I guess this is all my fault. I cussed them out, and have since apologized for yelling at them....but it still doesnt solve my problem. Sorry for yelling but I'm damn sure not sorry for sharing my experience. The experience and problem of buying a piece of shit that is now a 12 thousand dollars lawn orniment. Thanks for the sweet ride assholes. -Pissed off, screwed, and feeling pretty lousy

Amanda at the service desk is always super helpful. They have taken such good care of our atlas and…read moreus! We won't go anywhere else for service.

This is first time I've been disappointed with Terry Subaru brought my car in for a simple oil…read morechange and tire rotation. I had a scheduled appointment at 11:30 AM and I did not get my car back until nearly 2 PM and this was only after I went into the service area and found my service ticket on the service desk. Unsure as to how long it been sitting on that desk I commented to the young lady that 2 1/2 rather long for a simple oil change, and I immediately got an earful. The service advisor, Amanda, proceeded to tell me how terrible her day was going, and how much of an inconvenience it was to stay on top of things seems to me someone needs to remind Amanda that she's in a service industry, and her level of customer service is somewhat disappointing. As for the work that was performed, I'm sure that was satisfaction and no issues with the service team.

The guys at Lynchburg Mazda were fantastic! Not only were they NOT pushy, they offered us a fair…read moredeal and truly tried to make this a seamless process. After the purchase was complete, they even took the time to show us around their shop and go through all of the vehicle's features. We truly got the royal treatment from John and his team; I would do it all over again if I could!