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    Tervis

    3.7 (3 reviews)
    Closed 10:00 am - 11:00 pm

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    Pinecrest Townhomes

    Pinecrest Townhomes

    2.3(3 reviews)
    2.0 mi

    By the time we arrived, I'd gotten multiple messages from the property notifying me of door…read morepasscodes, and a discount for Soaky Mountain. No information of what apartment number we had been assigned. I called - twice, and texted. I was about to email when I was finally answered. It took about half an hour. Low to no water pressure, inability to flush toilets much of the time, VERY hot upstairs despite A/C unit (yes, I know, heat rises, but the amount of heat inside was not normal when there's an A/C unit!). Slow response when asked or told things to the property management, only 1 space per unit, and said unit renter being screwed over if another person parked in their space, by having to use "overflow" parking. Another unit had visitors that took our space any time we left. We came back more than once to an occupied space. Property managers were notified and we were told there was a strict towing policy, yet we never saw a tow truck while there. When notified of the water, by MULTIPLE renters (we spoke with a bunch of others staying there, who said they had reported the water problem), the property manager simply asked for a video of the problem so they could address it. - a PROPER manager or management company would have been at the property to assess it in person instead of asking for a video. The pool was also disgusting. The water was murky. - of course, if they emptied it to clean it the way it desperately needs to be, there wouldn't be enough water to fill it back up. I should add, my email about the water was responded to THIS MORNING, just before checkout time. The other response was given to me via the site I booked through, last night, when I needed a shower and to get things packed to leave this morning.

    Spare yourself from booking. We booked our stay for Friday through Sunday. The listing advertised…read morean indoor pool available for use. This was the main reason we booked through VRBO for this property due to that specific amenity for our children. We arrived around 4pm Friday and noticed in the welcome message it didn't mention a passcode to the pool so I messaged the owners asking for a code then they proceed to tell me it was not available for use although the listing stated it was. We then reached back out to them explaining how upset we were by the false advertising and asked for the reservation to be canceled and refunded. After 2 hours we got zero response. We ended up having to contact VRBO ourself and going through over an hour process just to get a refund. During the time we were on the phone with VRBO they reached out to the owners who finally responded back and stated they would only give us 15% refund back. Umm.. no thank you. We further spoke with VRBO and provided them with screenshots of the listing where it stated it was available for use then we sent pictures of the actual pool that was drained and the screenshot of the conversation with the owner. After a 4 hour ordeal VRBO stated the host had 48 hours to refund us or VRBO would provide us a letter to dispute with our bank. The refund is now pending however it's about $45 short of what we actually paid. Ontop of the false advertising that the owner provided the area was super noisy as the building is outdated and the walls were super thin. We ended up finding a last minute room at the Riverstone resort and spa and I just say this place is amazing!

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    Tervis - kitchenandbath - Updated August 2026

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