I had exceptional sales service from St. Paul Audi! I highly recommend the dealership to anyone…read moreseeking a new or used Audi product! Thank you Sales Representative Jacob Mahoney for making the purchase of my used 2013 Audi A8 such a wonderful experience. I appreciate your attention to my car needs as well as the detail given to my A8 at the time of sale! Service Consultant Brad Helget also took the time to answer all of my service questions related to my purchase. The financing process was a breeze and the bonus was Audi beat my credit union finance rate! I couldn't be happier and highly recommend this dealership to others!

Multiple problems, family member brought their Audi in just for some simple warranty work, just for…read moreAudi to also recommend a solid 7 or so services they could do to the car. A mileage service was agreed upon, in which they did, as well as charging 150 before labor for an oil change included on a car with over 80% left on tis previous oil change, absolutely insane, other services like an intake cleaning on a low mileage car, that has almost no carbon to begin with, yet they still offered it. They will 100% tell you they recommend a service even though its absolutely not needed whatsoever. Drive farther to somewhere like Richfield, not this dump.

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

Wasn't very impressed, an oil change with an appointment take a good 2 hours, horrible. what's the…read morepoint of having an appointment?

I lost $5,800 in a month, and was treated like an asshole. Buyer beware, this business has no…read moreintegrity. I bought a used car last month. They assured me they do thorough inspections and would never sell a car with issues. I was also told repeatedly the car had no issues. I was shown the CarFax. Considering it was a luxury car dealership, I felt comfortable buying the car as is. A month later (after only being driven for about 12 days and a little over a 1,000), the check engine light came on and I learned it needed a new catalytic converter and had several leaks that needed repair. I brought the $8,600 estimate in to show the salesman. I only expected them to say, "wow, that's terrible. Let's see if there is anything we can do," or "let us take a look at it and see if we can repair it for cheaper," or "that's too bad, but that sometimes happens with new cars. How about a trade-in?" Instead, the salesperson immediately scurried away to get his 20-year-old manger, who shrugged and said, "how is that our problem?" Eventually, the GM, Jeremy Mertes came out, and said, "it's a used car, what would you expect if you bought this on Craigslist?" I looked around and had to remind him we were in a luxury car dealership. The GM said there was no way for them to know about the bad catalytic converter. I asked them if they scan their incoming cars. He said they scan all of the cars that come into their dealership and the ones that don't meet their standards go to auction and the good ones they sell. He said their records showed no issue with the catalytic converter. I asked him for a copy of the scan record. He then said they only use handheld scanners on non-Lexus vehicles and there is no record of the scan. I asked him to speak to the mechanic who conducted the scan, and he said, "that's not happening." He just kept saying it's not his problem, and never displayed any type of empathy or understanding. I finally just asked him if he'd buy the car back. He immediately said yes, jumped up, and came back with the same offer he claimed he made to the original owners. The whole thing gave me the sense that at best, they're incredibly sloppy with their inspections. At worst they're the worst type of car salesmen possible: fraudsters. I won't be going back, and would encourage you to find another more reputable business. It was a $5,800 lesson for me to always do an independent mechanic inspection when buying a car, even from a place that sells Lexus. Finally, don't buy a 2014 Volvo XC60 from them. It'll run you at least $8,600 in repairs. VIN YV4902DZ4E2544697 It's a lemon.

I had a great experience at Schmelz. For a smaller dealer they have a really competitive inventory…read more I used the TrueCar service through my credit Union and found the exact vehicle I wanted, practically the only one in the metro. Plus, it was priced really well compared to similar models at Walser/Luther. I traded in a nice vehicle and they gave me an offer that felt fair for the condition of my used car. Jolie was an awesome sales rep! I did my research ahead of time but she still found a way to teach me some new things about the car I wanted. Absolutely knows Volkswagen models and features. Everyone was great to work with, never felt pressured and left feeling good about my purchase.

I purchased a vehicle at Schmelz Countryside VW in Nov 2025…read more I was contacted via phone by who I believe was the customer service team to schedule a time to bring in my trade in for evaluation and to then complete the purchase process. However, when I showed up to the dealership for the appointment, the sales team and technicians had no idea that I was scheduled to come in due to what I assume was a lack of internal communication. I was the at the dealership for 6 hours before I was able to complete the purchase, which was much longer than I expected (especially considering that I had been at the dealership two days before and had talked through things with a sales person - Ben was great to work with!). Later, while completing the finance paperwork, the Finance Manager, Jason S., made a comment that the owner of the dealership "is an asshole," which I found to be quite unprofessional and frankly just a bit of a bizarre thing to say. He also seemed like he really just wanted me to sign the papers and get out of there because it was a Friday afternoon. I purchased an extended warranty, but decided to cancel it a few weeks later within the refundable period. I submitted the cancellation form to Jason at the end of December, and he informed me it would take 4-6 weeks for Schmelz to receive the refund from the warranty company. It took 3 months for the refund to be applied to my loan balance. I understand that it takes time for the cancellation to be processed, however, I had to persistently follow up with Jason multiple times via email and phone calls in order to get the refund payment sent to my lender. The final time I emailed Jason on March 9th, he informed me that refund would be sent to my lender within one day. 3 weeks later, the refund had still not been applied to my loan, so I called Jason to ask about the status of the refund. He told me that Schmelz had mailed the check, but that it had not been cashed yet, and that he needed to review the tracking number to investigate, and that he would contact me with more information. He also told me that the refund was mailed as a physical check. Later that day, I called my lender, and they confirmed that the payment was sent by Schmelz electronically just within the last few hours. I interpreted this to mean that the refund payment was not sent by Schmelz to my lender until I had called Jason that morning to inquire about why the refund had not been processed, and he finally had it sent over to my lender (even though he confirmed with me via email 3 weeks prior that it had been sent). It was very frustrating to have to consistently reach out to the Finance Manager over the course of several months to try to obtain information about the status of the cancellation refund. I felt like Schmelz was not wanting to process this payment because they hoped I would just stop calling or forget about it, as they then do not have to deal with any chargeback on the warranty or see a reduction in warranty sales goals. I overall did not have a pleasant experience with the Financing team at Schmelz.

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He…read moreshowed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life!

It is amazing how careless, irresponsible, and incompetent this place is. I arrived for my 8 am…read moreappointment today, 6/20/206, to purchase an additional key fob. I was worried that it would take more than the 1 1/2 hours that I was quoted for. When I checked in with the service person, I specifically said that I have an appointment at 10 am and needed to leave as soon as the key fob is ready. Lo and behold, come 11:15 and I'm still waiting in the lobby. I checked with another service staff and they don't know where my car is. Waited another 15 mins before the service manager found my car. At this point, I missed my appointment, was so pissed that the ghettoness in me came out, and I didn't even want to look at these people. They didn't value my time. I didn't expect to be there beyond the hour and a half. I could have made other arrangements. No amount of excuses or apologies are accepted.

Bought a Jeep here December 25 and I had a really great experience with Stephany and Milissa. I had…read morekind of a complicated trade in and they made all the details work out for me and I'm super grateful. The jeep is exactly what I wanted! I have since had my Jeep in for service and have also been happy with that as well! I'm hoping to not purchase another vehicle for a long time, but would definitely come back here for sure.

Worst experience ever buying a car. If it wasn't for my husband really liking the vehicle I would…read morehave went elsewhere. Rude, not willing to work with you on anything. Wouldn't even fill the gas tank. Excuse was because of accounting they couldn't do that. I left there feeling absolutely horrible. Will NEVER go back there. I have let multiple people know about this dealership and they are not a very friendly place to shop.

Bob M was great. Gave enough info, but no push. Overall a great experience. He found a nice…read morediscount and a reasonable trade in value.

My boyfriend and I were between 2 cars - one here and one at Ford down the street…read more We called before hand like we always do and the front desk lady was wickedly rude. When we arrived shortly later we also found out quickly she was racist. Car sales guy was nice.