Integrity 1st Car Pros

(343 reviews)

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I highly recommend Auto Clinique for their outstanding service. They repaired a large dent in my…read morecar door and repainted it to make it look brand new. The cost was also very reasonable compared to the other estimates I received. 5 stars!

Major Automotive

4.7

(108 reviews)

Helped with the price if repair. Jobs was done timely & properly. It's been a week & anything is…read moreperfect. I highly recommend Major Automotive to everyone! GREAT PLACE & JOB DONE!

Communication was better than expected. Everyone I encountered was beyond polite. Final price was…read moresame as quoted from the beginning. Will use them again Definitely recommend without hesitation.

Integrity 1st Car Pros

(22 reviews)

I've been using Rodney Hernson Automotive for 10 plus years and when Rodney sold his business due…read moreto health concerns to Integrity 1st Car Pros I continued my service with Integrity. They are a wonderful group of honest people that do quality work on my Mercedes for much less than the dealer. My husband also has his 4-Runner serviced at Integrity 1st now as well. Many of Rodney's service people continued with Integrity 1st as well and Jake is still the lead mechanic. I'm so relieved that Rodney handed his business over to a caring, honest and exceptional group.

Amazing quality of work and service! Highly recommend this shop for the value and dedication they…read moreprovide!

Sam's Auto Care

(75 reviews)

This is the second time I've come here for a resolution on my vehicle. The diagnosis is affordable…read moreand the staff is quick and friendly and willing to work with you. I called for a lot for updates while my car was in the shop getting a clutch replacement and staff was patient and thorough in their answers. I don't see myself going anywhere else moving forward, I highly recommend!

The employees were very friendly and helpful. The price was reasonable, and they got me in on short…read morenotice for an emissions test. Thanks again!

Coit Auto Center

4.3

(84 reviews)

They never overcharge! Exceptional value and upfront pricing. The guys who work here are…read moreconsistently friendly, polite, welcoming, and straight to the point. My husband had me start coming here a few years ago for state inspections & oil changes because we feel they are trustworthy and have integrity. Now i live a bit further away, but still go out of my way to take my business here! Even without an appt, they always seem to fit you in right away and prioritize your needs.

I've been coming to Coit Auto Center for years and have always been satisfied with their work…read more Their prices are always the lowest when I've gotten other quotes. They go out of their way to provide great service and find solutions. My wife's minivan had a cut wire in her car and the dealership quoted us $3000 to take apart the car and put in a new wiring harness. Coit Auto Center located the damaged wire and repaired it. Cost - $300. One time I had new brakes installed on my car. I was concerned that the brakes weren't working correctly. One of the mechanics test drove my car and explained that the brakes had to wear in before I would function normally. They checked out the brakes for me and I didn't even buy the brakes from them. I have referred many coworkers to Coit Auto Center. I trust them to provide great service at a great price.

Autobahn Service Center

(107 reviews)

I highly recommend this shop! They are SO kind and caring about their customers. If it doesn't need…read moreto be fixed, they won't BS you into something you don't need. I've been taking my Audi Q7 here for about 6 months and will not go anywhere else for any repairs or maintenance for my car. Highly Recommend!

I've used this company for 15 years or so without leaving a review. Tha is unfair to them, as they…read morehave always provided capable, economic, friendly service. I will continue to take my cars to Autobahn. Way to go guys!

Honesty Automotive

I came here not knowing exactly what was wrong with my car. They found out what was wrong and laid…read moreout all of my options for me. I am so grateful to everyone there especially Steven. I will definitely be back for anything I need and recommending them. Thank you all again so much!

This is the shop I maybe going to if the shop in Lake Dallas does not work out. I requested a…read moreonline quote for repair and I am assuming it is the owner of the shop. Politeness and care was taken into consideration when talking to the owner of shop. I am a survivor of stroke that took place March 12, 2022. The only thing that is lacking is short term memory loss and that is challenging me when talking about mechanical issues regarding my Fiat 500L Trekking model. This is a 2014. My only main concern is driving to Plano because I am currently fighting dehydration and a sinus infection. With no air in car that poses a big problem with my own body and trying to push fluids is difficult enough.

Rallye Auto Service

4.4

(46 reviews)

Paul and team and Rallye are always helpful, forward thinking and exceptional in their automobile…read moreservice, customer service and automotive knowledge. Need an oil change? Consider Rallye, a local company and people who actually do check the fluids when they say they are. Can't tell you how many times I've left a franchised oil change spot and next rain, my washer fluid is empty and I think did they actually change the oils and check fluids? Empty reservoir makes one wonder! At Rallye, they do everything automotive related and they do it well, always keeping your pocketbook in mind. The Rallye teams takes care of all our autos from Subaru, Mitsubishi to Volvo. Thanks Rallye Team!

Beyond awful and rude customer service. Called to inquire about the AC in my car and explain the…read moresituation. I believe the man's name on the phone was Paul. He was very belittling and not willing to listen at all. Cut me off when I would try to explain the background of my air troubles with the most condescending tone. Would never want to bring my business here.

Domar Automotive

4.2

(95 reviews)

I can't say enough about my experience with Domar. My car broke down on a day that was 108 degrees…read morein the shade. I needed the car towed over 26 miles away and needed to ride with the tow. I reached out to Domar and spoke to Jasmine, she was so reassuring and even texted me her number incase I needed anything! 30 minutes or so later my tow truck showed up and out stepped Jerry! What a nice man. He helped me into his truck and told me not to worry about a thing, that he had it. And boy did he. He loaded my car with care, got me to my destination quickly and unoaded my car at the repair shop. These are good people! Thank you Jasmine and Jerry!

Their tow truck driver backed up into my car at a red light at N Center Expressway Service Road and…read moreW Campbell Road at 9 AM on November 4th while trying to switch lanes as we were stopped. He came so close that he nearly hit my windshield. The driver didn't know what information to give me, so he called his boss right in front of me. I was present for that entire conversation, and I have clear proof of what was said. So instead of providing me insurance information that I asked for, the boss told me to bring my car to their shop and demanded I bring it right in that moment so they could fix it. Which I clearly didn't feel comfortable doing. The tow truck driver also just left due to his boss telling him to go onto his next call instead of handling the situation properly as a business owner. When I later called twice to ask if I could bring my car another day or for their insurance information, they showed no compassion, tried to argue with me, and hung up in my face both times. The last time I called, they said they didn't have time to deal with it and hung up again. Now they are trying to lie saying that I hit them and ran into the back of the tow truck and they offered to fix it "out of the kindness of their heart" , which is completely untrue and sad that is what they decided to say after I damn near almost had a whole flat bed bust through my windshield due to their drivers lack of awareness that there was someone behind him AT A RED LIGHT. I even have the interaction all recorded. This entire situation has left me feeling taken advantage of and manipulated, and everything was genuinely traumatizing. This place is just a lawsuit waiting to happen. Very unprofessional experience. I'd advise EVERY costumer to record and document EVERYTHING while using this company. Down to phone calls, one on one conversations and everything else in between.

Valvoline Express Care

3.5

(14 reviews)

I love this place and the staff Yoshi and Roger took care of my oil change I'll never forget the…read morebeautiful smiles and kind services fast service amazing experience and wonderful staff

I have been going to this location for several years and I honestly thought I left this review…read morethen! Mike and the team are honest and professional technicians that are in business for the right reasons. I have literally recommended this location to many friends and all of my relatives. I drive past dozens of their competitors and I always will.

Xpress State Inspection

(43 reviews)

Super fast. $18.50 for the inspection. This was my daughter's first time taking her car for…read moreinspection and it went smoothly. Four minutes total maybe.

This was the best experience I've had getting my vehicle inspected. It was $18.50 and took less…read morethat 2 minutes for my car to get inspected. Muneer was friendly and fast. I think it was great value for how quick and convenient it was. I will definitely come back.

Honesty Automotive

See more unrecommended reviews

Driveway Oil Change & Auto Care

5.0

(1 review)

Came to the house on pretty short notice and got the job done. Super fast and affordable. Highly…read morerecommend!

From the owner: WE COME TO YOU!, fast easy oil changes right at your door step. Going to get an oil change can be…read morefrustrating and certainly more complicated than it needs to be. We simplify that experience by giving you a price and information about the services you are buying before you even book an appointment. We come to you to do an oil change and you can go on about your busy life without having to seat at a waiting room for hours

All Star Auto Clinic

4.9

(99 reviews)

I reached out to All Star Auto Clinic after receiving a list of recommended repairs from the Mazda…read moredealership, one of which was going to cost almost $2k. They quickly responded to my inquiry and got me scheduled to come in. The team did their own diagnosis of the car and instead of just agreeing with Mazda, they said they didn't even believe the $2k repair was even necessary at that time. They found a couple additional small items that they recommended I fix, but were never pushy or trying to sell me on anything. From the time I reached out and throughout the process the team communicated well. They handled all the other recommended repairs same day for significantly less than the dealership wanted to charge. These guys are honest and well priced and I highly recommend them for any car work you need done.

What a great place! Had a coil go bad on my F150, and I am from out of town. Called early in the…read moremorning and they called back fast, and said to bring it in and they would get it fixed up. They ran diagnostics, replaced the coil, and also said the spark plugs were the originals(130,000 miles on the truck). Changed those out as well. Great service, friendly brothers, and to be able to get in and out was impeccable! Would definitely go there anytime because they are 100% legit and fair!

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44 reviews that are not currently recommended

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Jay M.

4 years ago

Oh man, I hate doing this, but what I have experienced at "Integrity 1st" is ANYTHING BUT integrity. My wife left a review a week ago detailing the issues. I STILL do not have my truck back and now they want MORE $. I have wasted hours on the phone with them going round and round. I have talked to Yusuf Khan (the supposed VP), Sam - District Mgr, and Dave - Store Mgr. After they sent my truck to a dealer and brought it back because the dealer said that the engine needed to be replaced, Yusuf Khan called me profusely apologizing and repeatedly saying that they would take care of us and fix my truck at NO COST TO US, that it was only right. In that conversation we explicitly talked about not just removing the glow plug that had broken off in the engine, but putting in new glow plugs and the 3 new fuel injectors. Two days ago, (12/20) Yusuf Khan (the supposed VP) called changing his tune. After listening to him talk literally uninterrupted for 25 minutes I had to interrupt when he said that we would now need to pay $2900 to get my truck back. When I reminded him of what he said before, that they would "fix my truck at NO COST TO US", he told me he never said that. My wife and I sat there in unbelief. He mentioned in a previous conversation that they record all calls that go through the shop, so we asked him to go back and listen to the recording on certain days, because while that conversation may have been on his cell phone, there were others with the store manager and district manager that were on the store phone where they both repeated what Yusuf Khan said, that our truck would be fixed including the glow plugs and fuel injectors at NO COST TO US. (Most of our conversations have been from their cell phones, but also a few from their store phone.) He said he would go back and listen and then call us the next day. When the next day came (12/21), Yusuf did NOT call us, but instead had his district manager Sam call us. We asked Sam if they went back and listened to the recording and he said they did. When my wife repeated what Yusuf, Sam and Dave all said at different times, Sam did not refute her and in fact said that their "Legal" wouldn't let us listen to it when we asked to listen to the recordings (makes you wonder what they are trying to hide). During this conversation with Sam we again went back and forth over what amount of $ they wanted us to pay to get my truck fixed. In this delineation we were now being asked to pay for the cylinder head gasket (2 of them) on top of the glow plugs & fuel injectors. In one back and forth Sam goes from saying he's not going to charge us labor, but yet the total price is the same as before! After almost an hour on the phone we ask Sam to go back to his boss with our offer to pay $1100 (the amount for the 3 fuel injectors) and call us tomorrow. The Last Straw Today 12/22, I have really exhausted all patience that I have. When you see people on the news do stupid stuff I imagine that it was probably crap like this that must've pushed them over the edge. That will not be me, but I am done messing with these people that have shown themselves to not act with what their name claims they have. Today, I had to call Sam. He is now telling us that the head gaskets they ordered did not come with the cover and that they will not fit on my truck. So now they must order new valve covers that come with the gaskets. Now he can't tell me when those parts will be in, when my truck will finally be fixed, and guess what... I'm going to need to pay more money! And if I don't then they will start charging me Storage Fee's until I pay for it and come get it! THIS is the kind of company "Integrity 1st" is. BEWARE. If you have a business you SHOULD have integrity, but if your freaking name is INTEGRITY, then you better make sure you do! They have had my truck since the day before Thanksgiving (5 weeks) as of this review. As I explained to them a week ago, my family needed my truck to drive to Tyler to see family for Christmas - not gonna happen. We'll figure it out, but no thanks to them. read more

Chris J.

3 years ago

I recently had the pleasure of bringing my beloved 2018 Camaro ZL1 to Integrity-1st Automotive for a front suspension repair, and I couldn't be more delighted with the outstanding service and results I received. From start to finish, my experience with Integrity-1st Automotive was nothing short of exceptional. First and foremost, their team of skilled mechanics displayed a level of expertise that left me in awe. They diagnosed the issue with my front suspension swiftly and accurately, explaining every step of the process in a way that was easy for me to understand. It was evident that they truly cared about the well-being of my vehicle, and their dedication to providing top-notch service was palpable. The repair itself was executed flawlessly, and my Camaro ZL1 feels better than ever before. The improvement in handling and ride quality is remarkable, and I can confidently say that Integrity-1st Automotive knows how to deliver on their promise of top-tier mechanical work. What sets Integrity-1st Automotive apart is not only their technical proficiency but also their commitment to customer satisfaction. The staff was friendly, approachable, and always willing to answer any questions I had. They took the time to explain the repairs in detail and provided me with an accurate estimate upfront, which I greatly appreciated. There were no surprises or hidden fees - just honest, transparent service. Furthermore, the shop was impeccably clean and organized, reflecting their dedication to professionalism and attention to detail. It's clear that they take pride in their work environment, which translates into the care and precision they put into every repair. In addition to their technical competence, Integrity-1st Automotive's commitment to integrity truly shines through. They went above and beyond to ensure that my Camaro ZL1 was not only repaired but also in the best possible condition when I drove it off their lot. Their dedication to quality and customer satisfaction is unmatched. If you're in need of automotive repairs, especially for a high-performance vehicle like the 2018 Camaro ZL1, I wholeheartedly recommend Integrity-1st Automotive. They have earned my trust and respect, and I will undoubtedly return for any future automotive needs. Thank you to the entire team at Integrity-1st Automotive for your outstanding work and for keeping my Camaro running in peak condition! read more

Melissa C.

4 years ago

We had a horrible experience at the Wylie location. We spoke to Yusuf & Sam, who are over the whole Integrity 1st conglomerate. They damaged my husbands truck, told us they would take care of whatever was needed at no cost to us. Then they retracted. They performed unauthorized work on the truck as evidenced by our invoice that clearly says "pending authorization" next to each line item. They then expected us to pay for all the unauthorized work and wanted us to sign a disclaimer that we wouldn't seek any legal action against them. We refused to sign, they refused to release the vehicle despite us willing to pay in full. It got so bad we had to get Wylie PD involved in order to get our vehicle back. We now have the vehicle in our possession but today everyone they know left a bad review on my husbands business. They have never been a customer of my husbands! We spoke to our lawyer who said this is considered harassment and is a criminal charge. We told Sam their reviews need to come down or we will seek legal recourse. They have yet to take them down! I would think twice about doing business with this company. They are very unethical and have ZERO integrity! read more

Syed R.

10 years ago

I met Kevin in a desperate situation when I needed guidance for my Lexus Rx330 when it broke down like hell. Kevin has been nothing but a genuine gentleman who took the time to explain me what the issue with my car was, explained me what it takes to fix it. Not to mention, his cost to repair and time to get me back my vehicle was significantly less (more than 50% less) then my previous "Car GUY" from the same neighborhood. I can confidently say that these guys are not only best, but someone who has the real integrity as in their name and treat people with dignity and respect, and more importantly very much upfront about the costs and time it takes to fix. I definitely feel like I get family treatment without a doubt. read more

Nomee ..

10 years ago

HIGHLY RECOMMENDED! Excellent service, price, and competency. Kevin at Integrity 1st Automotive is a true hero. I recently relocated from New York City and my SUV Transmission went bad. Called couple of places including Nissan dealer who scared the hell out of me with the pricing they offered to fix my Pathfinder Transmission. Then Finally got recommended by friend and met with Kevin who offered a very competitive price and went beyond to fix my Nissan Pathfinder Automatic Transmission for a 1/3 of what the Nissan dealership quoted me. He even warrantied it for 1 Year / 12,000 miles. I would highly recommend these guys.... read more

Sarah B.

7 years ago

This shop absolutely lives up to the name "intergity". Al went out of his way to go check out my moms car which was damaged, and even offered to tow it on the spot. We were in a bind because we needed my moms car delivered to us in Nevada since we no longer lived in Texas, without going into details, I'll just say that Al was such a blessing to us!!!!! Not only is my moms car 100% nearly brand new, Al took a TON of stress and expense off of us. I am SO thankful for him!!!! He also checked up on us periodically and gave us updates on the car. He is fast, efficient, and honest! Thank you so much AL!!!!! read more

Donna W.

6 months ago

I've been to Integrity 1st Car Pros in Plano on Independence/15th three times: the first for a state inspection, the second for a battery bracket, and the third (today Feb 16 2026) for a plug drain for water sloshing on the driver's side. Nothing super major, but each time I was treated with respect and taken seriously which is a major deal for women. They were honest and forthright, and take their work seriously while also genuinely concerned their customers issues. The place is super clean. will definitely be going back. - Donna W. read more

Taylor S.

10 years ago

The best and fastest service I have ever gotten. I was really impressed with their facility and professionalism as soon as I walked in the door. I had bought a lower control are for my Dodge Ram 1500 and they were able to put the part on as well as adjust the alignment quicker than most shops I have been to before. They never tried to upswell me or try to get me to fix anymore than I asked them to. All in all my truck is now driving straighter than when I drove off the lot. Cannot be more satisfied with the work read more

Lynette F.

10 years ago

I have used Integrity First Automotive several times now for several repairs, and have been very satisfied with their work and prices. Kevin, the manager, is very friendly and easy to work with, and Roy, head mechanic, can fix anything, including my Sprinter van, which had an obscure problem. Also, the waiting area is very comfortable, and the bathroom is very modern and clean. And I just found out that they do some body work!! I highly recommend Integrity First Automotive. read more

K. K.

6 years ago

I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. Thank you all for such an awesome experience on Friday!! I will be back. read more

Iffa S.

9 years ago

Very professional, friendly, and highly accommodating.They truly live up to their name. Kevin is very trust worthy and always gives good advise. I had an unusual noise coming from my Toyota Camry and he was able to fix it in a timely manner with reasonable prices. He took time out to explain everything to me. I received warranty. I felt very comfortable. Recommend this place to anyone who has automotive needs. read more

Patrick

1 year ago

Outstanding service, exceptionally knowledgeable, courteous, patient and trustworthy. This team works well together and does a great job communicating and documenting. They kept me informed and apprised to every detail and decision. Exactly what you'd expect from a repair shop setup to serve their customers not themselves. Highly Recommended!! Thanks for truly honoring your name and caring beyond the receipt! read more

Seth S.

2 years ago

Wow. I'll never go to discount tire again or one of those cheap places you have to wait forever or wonder what's going on. Nick at the front does an AMAZING job at everything. 10/10 customer service. Speedy tire change. Complimentary coffee. It felt more like an enjoyable experience then an errand to run. The integrity team is top tier of this industry Thank you Nick! An absolutely amazing team ' read more

Katie M.

7 years ago

These guys definitely deserve 5 stars. I came in towards the end of their day on Saturday needing my front brake pads replaced and my rotors resurfaced. They took my car and stayed a little late to make sure I had what I needed. Superb customer service! Plus, their price beats the majority of the competition. I will definitely bring my car here more often to have work done. Thank you again! read more

Roderick Y.

8 years ago

We visited this business today to get 2 vehicle inspections done. Needless to say, we were surprised to find such friendly people working there. We were out in no time at all and my wife remarked on how clean the waiting area was. They even had complimentary coffee and beverages. We used a coupon as a discount to our costs so this was an added bonus. Thanks so much, Brian and Roy! read more

Michael C.

3 years ago

Jeff and Erica are not only great and professional at what they do, but they are totally honest with you about what your car needs. My experience with them was overwhelmingly positive. I needed repairs to my vehicle, and they actively searched for a usable part when none were available otherwise. I could not recommend them highly enough! Thank you Jeff and Erica! read more

Kevin L.

10 years ago

We had a severe issue with the PCM on our Nissan Pathfinder. Kevin and his crew went "above and beyond" to replace the PCM, and the related parts, to make our Nissan run PERFECTLY! I have never had a mechanic as honest and reputable as Kevin and his crew at Integrity 1st Automotive. I will never go anywhere else again for car repair! Thanks Kevin! read more

Lincoln A.

2 years ago

Eric Alvarez was incredibly helpful over the phone he gave me directions that were easy to follow and made me feel welcomed him and nick are going to be the reason i continue to use this mechanic shop i normally feel like mechanics are going to rip me of but with the help of these two gentleman i was relaxed and had complete faith in their ability read more

Thriving Minds I.

1 year ago

Past visits here have all been positive. Nick is great! Has been straight forward from day one. I apprreciate him and would send my fiamily to his location if any of them had cars lol. They even will provide or order me a ride for drop off wjile they work on my car. Check out Integrity 1st in Plano off Coit on Independence. Donna M read more

Mir J.

11 years ago

Honest reliable and cheap. I am impressed how they got me in and out fast and charged a fair price. Since i am on a budget, I shopped around before going there. They charged me a little bit less than what they quoted over the phone since labor time was less. You guys are the best! I wouldn't hesitate to go back for future service. read more

Integrity 1st Car Pros - autorepair - Updated August 2026

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