Poor communication, unreliable, and unprofessional. My husband and I had raccoons in the attic at a rental property, and we spoke with the owner about the cleanup after they were removed. He was at first extremely helpful and knowledgeable. We scheduled with him the next day to come by and take measurements, then to start the actual project 3 days later. My husband arranged to meet him at the property for the measurements while the tenants were out of the house. The appointment was for 2:00. At 2:45, he had not shown up, had not contacted us, and calls were going straight to voicemail. I called him from my phone, and he answered right away (which confirmed our suspicion that he blocked my husband's number). I explained we had been waiting for him for 45 minutes, and he said that after running numbers he's just not going to be able to do it. I can totally understand having to turn down a project, but intentionally ignoring phone calls and standing up a scheduled appointment for 45+ minutes was extremely unprofessional. A simple call or text prior to the scheduled appointment time explaining that he wasn't going to be able to make it or complete the job would have been perfectly acceptable and understandable. After reading other reviews, this sounds like his typical behavior. read more

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paid 800 and signed agreement with guarantee for all rodents being removed. I still have mice and kenneth refuses to come back out. The mice I saw is within two weeks of his completion. read more

rude unprofessional and still have mice !!! threatened me and also got upset because I asked why do we still have mice after paying 800$ it doesn't matter how afraid you are of mice ! DO NOT DO SERVICES WITH THIS MAN ! He is a liar ! Said if we see mice after treatment he'll come out for free and now wants to charge ! This business IS A WASTE OF TIME MONEY AND ENERGY ! Go somewhere else read more

DO NOT HIRE KENNETH. 4 months into his guaranteed service I still have rats in the attic. I asked for 1/2 of my money back and he flat out said, "No". He used racial slurs to my contractor. He threatened me over text. All of that and I still have rats. He got 1 star because it would not let me give him 0 stars. I thought guaranteed on the contract meant he guaranteed his work. Not the case. read more

All was fine until we didn't answer the phone this am. Now he has blocked our number and hopes we die. read more

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These guys are the best. Seriously, you don't need to go anywhere else. Kenneth came in, figured out the problem, and took the necessary steps to fix it. He was fast, smart, and thorough -- and a really, really good guy. read more

Had an uninvited guest take up residence in my attic! Called Kenneth at Texans #1 Rodent Removal and he did an awesome job trapping and removing this destructive raccoon. And... he repaired the damaged the raccoon had done to gain access to my attic. I know several of my neighbors have had trouble with raccoons as well. So if you need a reliable professional give Kenneth a call at 281-734-6387. read more

Texans Rodent Removal - Raccoon - Pest Control Near Me - Spring, Texas

They came out right away and trapped a bat quickly and also walked the area to make sure they saw no nests around. Thanks!!

We had a bat that had gotten into our house. We could not get it out and called Texans #1 Rodent Removal. He answered right away, no answering service, I talked to the technician right away. He came to our house within a few hours and removed the bat. Easy fix to a nasty problem. read more

Kenneth and his assistant were very professional, courteous, knowledgeable and efficient. I had another company come out and give me a quote. I chose Texans #1 because Kenneth was quickly able to figure out I had more than rats taking shelter in my attic but also squirrels and a larger animal as well. They got the animals out, sealed the entry points and disinfected the attic. Kenneth was very responsive and came out to check when I thought I heard an animal trapped in the cage (false alarm). I was skeptical about the company when I read a negative review but I'm glad I found out for myself. I asked a lot of questions before we signed the paperwork and I felt confident they would get the job done right. I also knew that the price was reasonable after calling around and getting other quotes. I would definitely recommend this company. read more

Kenneth is so rude and forced me to make a payment even when I told him is still rats and the house. He screamed and let the house after payment without finish his job. I was alone in the house and very scared. terrible Service ! read more

I want to say his name was Billy; I forgot his name (so sorry! I'm horrible with names) but he was very professional, got to work quickly, answered all of my questions and was very helpful. From the minute he answers my call he was very informative and honest. I do recommend this company. They seem genuine and straight forward. read more

Sitting in my living room I could hear something overhead... My husband brushed it off. A few days later I saw the new house guest frolicking in our fireplace! Not leaving the job to our lazy cats, we made a quick call to Texan's #1 Rodent Removal to get rid of the nasty rat. In less than an hour Kenneth was over walking our property and came up with a plan for complete removal. Here we are 3 weeks later the uninvited guests are GONE (rest in peace yo furry monsters) and all of their entry points are sealed. He even disinfected to remove their pheromones! I was shocked how thorough Kenneth was with our job and reasonable his prices are. I wish I could give an even higher rating, this was top notch service and he went above and beyond. Thank you!!! read more

Super unprofessional. Doesn't uphold the one year warranty. Charged us extra on follow up work and was still not able to fix the problem. Even after paying him the total payment plus extra within the one year framework, we are still having issues. Also he is extremely unprofessional and started yelling when he was doing the follow up work as we started seeing more activity and it had been less than one year. I should have read that as other reviews stated that as well and stayed with a professional organization. read more

I needed a birds nest removed, answered when I called can buy same day,within 2 hours,quick and polite. Git the job done! 5 stars! Would use again! read more

So I deleted my previous review because the owner of this company has threatened to sue me for slander. To be clear I did not "buy" the warranty that is offered (I only thought I had). My complaint is not that he didn't honor the warranty it was about his level of customer service which is non-existent. I don't think I have to say anything else about the customer service of a person who threatens to sue someone over a bad review on Yelp. That is obviously not the way to do business. I didn't lie in my original review, in fact I made it clear that I didn't buy the warranty and I was unhappy with the customer service provided. The continual harassment by this owner after I had long forgotten about this issue and moved on is starting to scare me. read more

DO NOT USE THIS COMPANY! I have had the same experience as everyone else that has provided a negative review. Kenneth doesn't live in Austin, he is in Houston. He hires sub-contractors to do the work and he just collects the payments. I purchased the 1 year warranty to have critters removed from my attic. In the first few months there were no less than four technicians that came to my house. Poison has not worked, and after a full year and 7 or 8 visits I still have a rodent problem. I am considering legal action at this point to try and get my money back, since I now have to hire a company that can actually get the job done. Kenneth has no idea what customer service means, and is always rude and defensive over the phone. He looks for excuses for his subpar service, like assuming my recurring problem was because of dog food being left out, which would void the warranty. I don't have nor have I ever had a dog. I CANNOT SAY IT LOUDLY ENOUGH. DO NOT USE THIS COMPANY!!! read more

Victor did an awesome job at our house. We had rats in the attic and they were getting in from the roof due to shoddy home builder workmanship. Victor and his son got on tall ladders and put screens on roof vents, put wire stops in all of the brick weep holes, trapped and caught several rats in the attic. We are completely rat free now. Victor is very thorough and he cares about getting rid of these creatures from your home, they are dangerous...can cause fires and spread disease. I would almost call him the rat whisperer because he tries to understand rodent behavior....in order to get rid of them, he tries to think like them. They were very competitive on the price...not the cheapest but not the costliest either. If you cheap out, you'll get what you paid for. I highly recommend Texans#1 Rodent Removal. read more

I would not recommend this company to anyone!!!!!!! I mean it. Such a horrible experience. The owner pretty much harassed me to pay him the second half of the service which he didn't even provide because my mom was unhappy with the services. Like wth does he want me to do the lady was not happy with the service, so why should she pay them?!?! The owner was just so rude, he did not talk to me like a customer. He sure doesn't know how to run a business. So unprofessional. I lost it with him! You are not going to raise your voice at me of course I will go off on you !!!!! Please save your time and money! The owner (Kenneth) sure does have issues. I wouldn't even rate it a one star. Doesn't even deserve a star. read more

In response to the owner's comment about our home, we do not keep any pets as my husband is allergic to dogs and cats. In fact, my husband could be considered slightly OCD (sorry hubby). We have cleaning people come clean our home every other week. It is absolutely guaranteed that our home is spotless. Also, his response, if you notice, has nothing to do with my actual complaint. It is pretty obvious he made up a random story. Therefore, please do not pay attention to his lies. It is complete slander. Completely dishonest and unethical. read more

I recently used Texans 1 Rodent Removal for an issue with Squirrels in my attic. I called the major pest company we have a quarterly contract with, but they could not come out to give an estimate for a week. I call Texans 1 Rodent Removal at 10:00 and Kenneth was at my home by 12:30. He was very professional and knowledgeable. He quoted me a fair estimate. He put in a one way door for the squirrels to vacate the attic, and he sealed the access hole. He has come back twice to check on the issue and has re-inspected the access point to ensure i have no further issues. Kenneth was responsive and arrived on time or early on each appointment. From my experience with Texans 1 Rodent Removal, he did an excellent job. read more

Texans #1 Rodent Removal is very responsive and knowledgeable. We had squirrels in our attic, and he was able to come out the same day. He used peppermint oil to deter the squirrels from returning, then came back a few days later to fill in all of the entry points. A few months later we discovered a new entry point, and he came back out within one day to fill in the new entry point. Great, reliable service... and the most cost effective option I could find for these services in Houston! read more

So I am going to start by saying I am probably their worst nightmare of a client. As a typical female the second I realized we had raccoons living in the walls/attic of my house, above my kids rooms...I googled & read everything I could, freaked out, and called a dozen places wanting someone to come RIGHT that second & haul them away. Yes at 11:30 pm. Much to my dismay that isn't how it works. I spoke with at least 10 companies the next day. Prices seem to be the very similar of the 2 that could come out that day & would quote me over the phone. So I hired this company as they could get there first! The two companies I narrowed it down to had very different methods & I was super unsure of who to go with but I wander proof these free loading rodents were gone!!!! So Victor arrived that morning. I was very concerned about how long those stupid coins would be living in my house! I hated that the process would take days but no service had same day removal haha. He set up a trap and each morning I checked. It seemed to take FOREVER!!!! I started to lose faith and bugged Victor daily!!!! He put up with my and my many texts/calls/questions & concerns and was always polite despite my often annoyed tone. He said it was the longest time to first catch he ever had....11 days....but on the 12th morning we had 2 juvenile coons. He kept going for 2 more weeks. The day after the first catch he added a second trap and we caught an adult. Unfortunately that was not to be the end...we were STILL hearing noises! Then a day or two passed & we caught a 3rd juvenile & he even came out on July 4th to take it away. We knew there was one more cause my husband had seen a glimpse of it when he went into the attic to check & it was hanging out by the cage with its trapped coon friend. So Victor kept going and didn't charge us more $ despite his contract being fulfilled. He caught one more juvenile around day 17 I think. After giving it a full week to be sure that was it, he said he would return to "sanitize/bomb" the attic space & close the hole. I was constantly worried and skeptical but he always handled himself professionally and he got the job done at a resonant cost. I would tell other clients to be patient and trust the specialist and to use this company. read more

Texans Rodent Removal - This is where they cam in. - Pest Control Near Me - Spring, Texas

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We had rats coming into our home due to an abandoned house adjacent to our place. We called Texans #1 Rodent Removal in July and signed a contract with a 1 year guarantee that rats would not re-enter. On the initial visit, Ken came out very quickly and assured us that if we still saw any traces of rodents, he would keep coming back to fix the problem. We did, and scheduled a 2nd visit which he missed due to (what he claimed) was a customer mix up. No big deal. When we called to reschedule, we mentioned the mix up to his office just to get a 100% confirmation on a date/time. He came, but was very upset/agitated about it and began cursing. Since that visit, we have seen some trace of rats and have tried calling to schedule yet another appointment since PER THE CONTRACT WE HAVE A 1 YEAR GUARANTEE, yet Ken has either stopped answering our calls/responding to our messages or we suspect, blocked our number. The contract still has 7 months left to be honored. In any case we still have a rodent problem, are a few hundred dollars out, and had to deal with his complete lack of professionalism. DON'T MAKE THE SAME MISTAKE! read more

Best contractor I've ever used, never had a single communication issue. I have a 1950s house that has a slew of problems and the latest was rodents in the attic. Donnie worked with me for over a month to remove, seal, then sanitize and deodorize. My house was put up for sale shortly after so I needed things done quickly but right. I also Airbnb it, and he was great about accommodating schedules. I couldn't have dead things smelling up my house or the sterile smell of the sanitizer (I needed a lot). Would highly recommend. read more

I called Texans #1 Rodent Removal after a raccoon broke in from my roof vent and went on to destroy 8 vents around my house. The owner had an expert dispatched to my house within 2 hours and I was very relieved to have someone to help me sameday. I for sure did not want to go another night with possible major damage. Very good service and special thanks to Donny. read more

Expensive Trap - for $514.19 10 day trapping session. While my daughter was staying with her elderly grandparents in North Austin, she heard some noises that seemed to be coming from the attic. Texans #1 Rodent Removal was contacted because neither of my parents are very mobile and could not handle the steps to climb into the attic. The trap was baited and placed in attic. Nothing was heard and the noises went away after a couple of days. The $514.19 had been paid up front which was a mistake on our part, so there was no chance to get a partial refund. After 16 days, a neighbor climbed into the attic and removed the trap because we had not heard from the company. It was discovered that the trap door was not set and had been latched to the cage, there would be no way an animal could have been caught. The company called to come by and get their trap. I asked questions on what exactly the $514.19 included. They explained that the deal was for 10 days trapping service regardless of the # of animals caught. If the trap had caught something there would be enough racket for someone to hear and my parents would call and someone would come collect the animal and reset the trap if within 10 day. My parents had also understood that this amount would cover blocking any entrance areas that existed, but when I spoke with the company he said this was not covered. As I asked questions trying to understand what the agreement was he become very angry, said we could keep the trap and hung up. I would not recommend this company based on this experience. read more

We live on edge of a canyon back in the woods with coyotes, raccoons, and foxes. Next neighbor is across the canyon. We are truly in the woods. We had a rat problem 3 years ago when our house was finally occupied rats came also. Tried to take care by ourselves as a cheap way and tried a couple other worthy companies to take care of rats. They did not solve our problem. In order to solve our problem they wanted a few more $2-3000. Out of desperation we googled just for rat guy and found this company. Before we hired them we confirmed they take care of rodents. We thought let's give it a shot, it'll cost a few more thousand. We hired and paid much less than that we expected and hoped the problem would be gone. And that was year and half ago. And y'all America listen up, no rats on my canyon and gardens and house. God bless Texas and America and companies like this. They do honest work with pride. read more

I initially called them back in May for a raccoon problem in the chimney and attic. Their technician Victor came out and was able to get rid of the raccoons and seal the the area they were using to get in. Yesterday they were back in the chimney. I called their service and Victor came out again to do an inspection found that I indeed had raccoons again. The initial contract I signed in May stated that tree limbs must be kept cut back from the house. One side of the house does have some limbs that have not been trimmed. This should have caused the caused the contract warranty to be void. But Victor said he would still take care of my raccoon problem at not additional cost to me. I am so grateful to Texans #1 Rodent Removal and will continue to call on them for any rodent issues that may arise again in the future. I would definitely recommend them to anyone having rodent problems. read more

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. If I could give these guys negative stars for false advertising I would. The post says they're open 24/7, but that's entirely not true. They will answer a phone until 10pm, but cannot send anyone out after normal hours. Well, when we called at 7pm, because the raccoon was actively IN the attic he couldn't send anyone out until the next day at noon. Let's be realistic here, we all know they leave the house during the day. So, when the technician comes out at noon, surprise, the raccoon isn't in the house. You can no longer hear baby crying for mom, and mom has left with baby. There are prints all over, yet this technician spent the first 20 minutes telling us it was squirrels. Really? We saw the raccoon, and if these prints are realistic, that's one huge 20lb squirrel. Let's not forget that this champ was entirely unable to physically search for the entrance into our attic. The man was barely able to maneuver the stairs into the attic, let alone limber enough to balance on the rafters around the duct work. He was unable to get on the roof and search. This company is useless. He offered no help. They falsely advertise. And he wasted our time trying to convince us he had no work today. DO NOT USE THIS COMPANY. read more

There have been a lot of issues over the last several weeks while dealing with my rat problem, including a rat accidentally sealed into my bathroom wall and squealing his little head off (that was a rough evening for me, and I imagine even worse for Bathroom Rat.) However, I highly recommend this company, especially Victor, which is who I've been dealing with. I see a complaint that this company doesn't honor their warranty, but I assure you that is not the case. Victor has come back out several times since being paid the balance of the original contract to cut out foam (to hopefully let Bathroom Rat out), to reseal, and to put down and then retrieve more bait tubes. There turned out to be a very large number of rats (mostly outside, thankfully) and I don't think anyone would've been able to get rid of all of them on the first try. Victor knows what he's doing, and he does honor the warranty. read more

I really liked Victor who works with this company. He was responsive, timely, and willing to work with our somewhat complicated schedule. He is very knowledgeable about rats and rat behavior and makes recommendations based on experience. He made a recommendation about sealing off the entire house but we decided to just do the lower story, so he made additional common sense recommendations like not letting trees touch our roof and placing bait stations around the house to supplement his interior work. I was a little nervous when approached about a maintenance plan for bait stations, but he was upfront about the fact that although we could probably do what he does at a slightly lower cost, he knows what to do, how to do it, and will stay on top of problem. I do not doubt if we tried to do it ourselves we would maintain them about as often as our a/c filters (not good!!!). I did not get that slick salesman feeling from Victor and he was sympathetic to financial constraints and provided back up options. read more

I got two quotes for rodent control. The first was by another company who said sealing would be simple since I only had a few access points. This company was going to trap rats for several weeks before sealing any access points. The thought of trapped rats lurking in my attic didn't sit well with me so I decided to get a second quote. When Victor from Texans #1 came out, I knew immediately they would be my choice. First, he walked me around my entire house and pointed out every single possible hole and crack that rats could make their way through. It was clearly not going to be a simple quick seal job like the first company represented. Then Victor explained his process for eradicating the space from rats, which luckily didn't involve trapping. Victor thoroughly explained how the entire process was going to work and set very clear expectations. His knowledge of rats was impressive and I immediately felt confident and comfortable choosing his company for the job. Each week, Victor came to my house at the time he said he would and gave me status updates to keep me informed along the way. This past weekend he completed the project by sealing all access points. Additionally, he fogged the entire attic with sanitizer, which isn't something most other companies offer to do included in the price. Although Texans #1 was more expensive than the first quote I got, it was well worth the price knowing that the job would be done right. I strongly recommend going with this company. Thanks Victor! read more