my vehicle came with bad tires and minor problems

This is the worst place ever. you cant ever get in touch with anyone because they always say they are busy to call back. They raised my balance with out notification of this to me, dropping my credit scores down by 15 or more points. I was in the process of buying my new home home and due to this I now can not because it dropped me out of the credit criteria. This has put a lot of stress on me and I haven't been happy with them since the day I bought this car. I do not recommendbuying a car from them at all. Go someplace else where you get better service and communication from the dealership. read more

I'm only giving one star because I had to. Please for the love of God do not buy from this company go somewhere else. Last year we were in a bind and needed a car asap wish we would of been more patient took ubers or cabs or whatever else instead of going here, the car an Elantra we leased from them has been a nightmare, weve had to replace all 4 tires and numerous parts on the car as well, theres a horrible smell that comes through the vents when the air conditioner is on it smels like something coming from the engine cant even run it without getting nauseous or bad headaches, the car had almost 100 thsd miles on it when we got it, not to mention I called last week when the payment was due to see if they could work with us on the payment, nope sorry bout your luck, not even in a pandemic will they help you, and they dont care you have to pay it because they will shut it off remotely, Im so disgusted with this company the way they treat people, when things are normal again I will be looking for another vehicle with another company that doesn't take advantage of thier customers, so done with Texas Auto Center last week was the last straw and really showed me just how they are read more

Three Engines have been put in my car since I signed the papers 10/2018. Three!, that's not including the one it came with. The first 2 were replaced before the 1 yr warranty was up! Now that my cars almost paid off in April, they "won't finance" any repairst, my third engine is being diagnosed again for a blinking check engine light..cars in shop another day today..hope for the best right... this place is good UNTIL you have a problem with your car. Danny is horrible, and has done nothing but lie. Just admit you sold me a lemon.. they don't care after you sign that dotted line.. clearly the parts your putting in my car are faulty.. DO NOT BUY HERE, unless you have a mechanic on hand. I don't know too many Honda needing 3 engines. Maybe a fourth who knows. Service drags their feet. Wonder how they would feel getting shitty service on their car. read more

They will sell you a crap car, then when you take it to them to fix they will either take weeks to fix just for you to bring it back the next day, or tell you they will not fix it because there is too many miles even though it's still under warranty. read more

Not a place to buy your car. Read the small print. Every time I brought in for warranty they did not cover it. Late one day they will shut your car off with remote starter device. #notafan read more

If there was an option for 0 stars I would have chose that one !!! Let me preface by saying I bought a car here and have had no problems. Then I referred my son. He bought a truck that turned out to be infested with roaches and randomly stopped running. They traded it out for another truck. The most expensive one on the lot. $720 a month and you would think for that price it would be better. Haha. It randomly stopped running had trouble starting. We had it towed and they had it for days. Finally said it was fixed. My son works on an oil rig in West Texas and he left for work. The truck broke down on I 10. He had to have it towed to the rig. Texas Auto had it towed two weeks later back to service. This is where the fun started. They want him to pay the $1000 for the tow. $200 deductible for warranty and $600 for fuel pump. Oh yeah and his payments on top of this. They give us the run around on who the manager is. Let me tell you. Veronica is the sales manager. Sean is the General Manager over the three dealerships and the owner well apparently does not exist but his name is Mr Blankenship. My youngest just bought a new car at a different dealership. Wonder why?? Do not buy here they are not helpful. I feel horrible for referring my son here. My next step social media and the news. Anything I can until my son gets his $2000 down payment back so he can take his business elsewhere!! read more

I am only giving them a one because there is no option for a negative! Just left this location and had the displeasure of meeting Logan. Logan is not there to help, Logan does not have a passion for sales or cars or maybe just life in general. If you have ANY OTHER OPTION, TAKE IT!!! DO NOT BUY FROM THEM!!! You will regret it! read more

Worst customer service ever! Bad attitudes from everyone that answers the phone. I had a lady pretend to be an automated voice recording. When I didn't reply to her. She said hello, hello and hung up. Danny Ramirez worst rep ever!!!! On top of all that. My car randomly caught on fire with absolutely no warnings. No check engine lights or overheating. They also clim to give 4 free oil changes. I still paid out of pocket. read more

spoke with veronica yesterday 2/20/21 and did let her know payment would be made by the end of day! which it was! i did not go anywhere last night and get up today and prepare to go to work and my car is off!! wtf and you cannot reach anyone on sundays even if this is their screw up! so now i have missed all week of work due to the storm and scheduled to go in today to make up hours and cannot even get to work! this is unacceptable and beyond unprofessional!!! where is the emergency phone number!!! this is bs read more

This was the worst ecperience Ive had at an auto dealer. They took all my personal information which I guarantee they didnt need all they took. Then turned me down. It was ridiculous and they kept it all. Very dishonest commercials which brought me in. It was horrible and not professional at all. I do have a car from another dealer who did not ask all the information I gave them!!! Do not go! read more

Buyer BEWARE!!! Do not waste any time or energy buying cars from this company. Their finance company is horrible and they have bad attitudes and treat you as if you need them more than they need you. My car broke down and I was DESPERATE for a vehicle to get back and forth to work so I made the worst mistake of my life by getting a vehicle from here. My car is constantly shut off for being 3 WHOLE DAYS LATE. And every time they shut it off my car runs funny. I was on a monthly payment plan but around Christmas I only had half the payment so I begged them to put me on biweekly so that I could get to work and they refused. I went 3 weeks with a disabled vehicle having to uber and ride the bus back and forth to work until I came up with the other amount. I finally came up with the payment, paid it just for a week later for them to shut my car off AGAIN. It defeats the purpose of having a vehicle when they have so much power to jerk your chain by disabling your vehicle. This has been the most stressful and disappointing experience of my life so today I told them to come get the car. If rather wing it than to keep giving my hard earned money to a company that clearly(based on countless reviews) preys on disadvantaged consumers and could care less. Also they notified me that when they repo the car that I will be charged by the IRS since thet appraise the vehicle and automatically write it off. Which I don't believe is legal. They truly set people up for failure! Please don't support sheisty heartless companies. OUR MONEY MATTERS!!! read more

Took my debit # from someone i dontknow and told me it wasnt their concerncall yourbank.

DONT STOP HERE to buy your vehicle is a HORRIBLE place first of all they lie that they help you built your credit and second they are rude and the third is that if your one day late for your payment they turn off the vehicle UGLY place to buy!!!!!!! read more

Texas auto center was the worst place I've ever did business with I purchased a vehicle from them that I had less than 60 days with any left me stranded four times I hope and pray nobody does business with them because they are going to get ripped off The best part is when I went in there they let me talk to a manager named Logan and I guy was so high it was not even funny horrible horrible horrible read more

this place is horrible. I purchased a car made payments for a over a year even though I had issues with the car 2 weeks after I got it. I was told it wasnt covered under their bogus warranty because it was a volkswagon. I took it in repeatedly the electrical was messed up apparently becaise someone installed the gps wrong. I took it to vw and they said the whole electrical would have to be redone. not only did they not report the payments I made on time to the credit bureaus but as soon as I surrended the vehicle back to them they were quick to report that with the wrong balance. I did my part in making my payments until the repairs were 1/3 of what I still owed on it. they should do thier part by not selling crappy cars. I have contacted and attorney and will hope for the best. as far as this business is concerned they can eat rocks! read more

COMPLETE TRASH! purchased a vehicle and not even a week later the AC goes out, bring the SUV in and they said they fixed it 2 days later. Drive off the lot and AC starts going off and on again, mind you I have a scheduled trip scheduled to leave today at 2pm and here I am sitting in the lobby at 2:38PM. I brought the vehicle back in at 930 am and they said give them 2 hours! Now the alternator is the issue.... they said they would get my vehicle to me end of day when i was supposed to leave by 2!! They do NOT value customers, they are about fixing things the cheap way and rushing you out the door! I highly recommend to NEVER get a vehicle from this place. They don't know anything about vehicles or customer support. read more

This place is horrible. I bought my first car from here a year and a half ago. I started having problems with it three weeks after I bought it! I brought it in and they "fixed" the problem. A few months later I had to bring it in for the same issues and more! I brought my car in 5 times for the same issues since it was under my warranty. Never once did they really ever fix the problem. All they ever did was make me feel like I was dumb and fix something else that never needed repairs. Their sales manager and service manager are very rude and only care about the money coming into their business and don't give a second thought to your safety while they fix your car. read more

I would highly suggest that you do not buy a car from here. I have had my SUV for 5 months and am now having to replace the transmission! When your car breaks (and it will) they tow your car for $75...which you have to pay for, they do not offer loaner cars but instead offer $60 off your rental car if you chose to do that, they take DAYS to diagnose the problem and get an estimate together for you, once you "agree" to the fees, they take a few more days to repair your car. So, be prepared to have your car break down or have issues and be prepared to be carless for at least a week or two. My sister, daughter, and sister-in-law have all purchased cars from here and what a coincidence that ALL of our cars have issues and have been to the shop more than once! All the horrible things you read on the reviews for this place are true. They are not just random people posting bad reviews. If you see, all the bad reviews have been within a year. I came across one review that had 5 stars...but this was dated back in mid 2014. read more

THIS PLACE SUCKS!!! Just a big scam for your money. Not helpful, everyone is difficult and rude

Texas Auto center has nice cars and all but when you go pick out a car just tell them to show you the car fax!!! if i would have asked them to show me the car fax i would have never gotten the car from them!! My car has been in 3 accidents ugh!!!!!! that's bad business if a car has been in accidents that many times should be a law don't put the car on the lott to sell....other then that the service is ok! read more

This is absolutely the worse place to get a vehicle from. I started experiencing problems a month after having my car. The motor went out on me, and the manager accused me of not putting oil. Fucking ridiculous! Not only did I not get another vehicle from them, I left the car there and told them I was not making any payments. It's on my credit report as delinquent. They will screw you read more

Just had the most wonderful experience buying my sons 1st car. Danny the sales guy was very knowledgeable and got us a great deal on a car at payments that were reasonable and fair. We went to 3 other places but the selection and Danny's great attitude sealed the deal. Thanks Texas auto center. read more

Been waiting on Danny to call me for 4 months now trade in my car for a new one car broke in less then 2 days so end up having to get another one which they had to sent to the shop twice that I have been charged for both times engine light still on reason I been trying to contact Danny want to continue to charge you even when the car is in there shop for weeks at a time behind 1 week due to covid during this they continue to call and harrast customer experiening income lost due to covid they set up no plan action Force you to have 50 dollars for there bogus insurance and even when you set up a payment plan or have payed there continue to turn your car off one the lady's in finance is very rude and shouldn't be in customer service If could be the employees they have in place but they definitely need better ones they stay in business because people that have credit issue so people please prepare yourself if you want to have a lot repairs that you'll be charged for if your looking for poor customer service if you want wait months to reach a call to resolve issue if you want pay for a car that been in a shop for weeks go with texas auto people please don't waste your time read more

Texas Auto Center RUN RUN RUN RUN RUN.... what can i say lets start with unprofessional and inconsiderate the list goes on... That's just the sales center alone not including the rudeness for the service center and the lack of custom service and communication skills the staff lacks. The financial side is much worse.... I've tried multiple time trying to communicate with Francis who is over that department as she stated to me ...idk how true that is ... But i couldn't get a word in... I had a simple request and she acted like i was asking for a reduce in my car payment. Simply was asking for a change from every two weeks to once a month. Was not hurting their company at all ....but She made it seem like it was a problem for " her". no compassion or understanding of my personal reason to change the pay schedule. She also states however many times you get paid a month. That's how many times you have to make your car payment regardless the fact that is much more than your monthly car payment... ive never heard of that ...... i was the customer in the situation and the dealership was correct ... how is the remotely correct i do not know and will never understand..... moral of the story i would never recommend this dealership to anyone.. they may say cheap down payment and can get you in a car today ETC... TO MAKE THEMSELVES SOUND SO WONDERFUL....but they do not advertise that they will treat you like crap and not give a care about you once they get their money from you.. and make you feel horrible about getting a car from them if there was a negative 0 i would rate them that... read more

was late on my pymt. tac called me and in a polite way threatened me that if i did not get my pymt in they would be shutting off my husbands car off also. they said they are under new management so they now have the right to shut off all vehicles with no notice. purchased my first vehicle in 2007 and never had problems until today. i only hope we can get refinanced because i feel like they are working against me not with me. read more

So I went to Texas auto this morning and i was so excited until we walked in and talked to a sales associate that i for got the name of. But anyway we did all the paperwork and got to go on the lot and the price that they gave to us for the car was a little under budget for the cars that were on the lot. So we went back inside after feeling a little discouraged and ready to go a sales person by the name of Justin was so awesome and helpful and made sure we drove out of the place with as vehicle. Im now driving a Jeep Commander and its really nice and my boys love the car. Thanks Justin for all of your help and being patient and working with me today read more

My wife worked with this dealership in the past and was always treated well so when it came time for us to get another car we decided to return. We arrived later in the evening but within business hours and proceeded to walk around the lot to see what vehicles they had. We were able to walk the lot for almost 30 minutes without a salesperson even coming out to the lot. We decided to leave, but went inside first to use the restroom where we were able to see the true reason we were ignored. The salesman was busy flirting with the receptionist. When we got in our car to leave they finally walked out and as I rolled down my window to complain they were confused about why being ignored would frustrate anyone. When I called and spoke to the manager, Veronica, she seemed annoyed anyone would complain. I will not be returning to this location, if they don't want my money I will not force them to take it. read more

IF THERE WAS AN OPTION FOR ZERO STARS THAT IS WHAT THEY WOULD RECEIVE!The San Marcos location is crap. This is the second car we have bought from them in less then 2 years and both have gone to shit. First ones timing belt blew even though i was promised that they checked next the steering mechanism goes out so we cant even start the car, but of course that's not covered under the shitty warranty. STAY AWAY FROM THEM THEY WILL DO YOU DIRTY AND TREAT YOU LIKE SHIT TAKE YOUR MONEY ELSEWHERE!!! read more

I will never ever ever ever buy another car from this place. This had to be the most worst experience that i ever had. Lets start with PRESTON and the other manager. First and foremost obtaining the car was ok. I paid 1700 down even though they only wanted 1000. I was on time with payment and things of that nature. When I went through a hardship with losing my grand mother and my job i informed them that regardless of my situation i would make the payments - So i proceeded to do so. At one point me and my son (3years of age) were sleeping in my car it was the only thing that we had. But small payments and payments were being made to the account. I did obtain my job and my apt back and started to make even more payments. Then today 06/21/2019 - I contacted them because i received a call during my job (After my payment has processed) stating to give them a call - Normally I speak with jessica (Who is phenomenal) but they would not allow me to do so. PRESTON and the OTHER MANAGER who refused to give me his name. Told me i couldnt afford the car never let me speak and/or give any explanations of my current situation. This is the second time this place has screwed me over in regards to a damn used vehicle that aint worth the money. Lets be real. He had the nerve to disable my car while i was at work (With my clothes and my sons clothes and personal stuff in my car) forcing me to call them and allow them to allow me to park the car on their facility (Forcing me to leave my job) causing me to lose hours to drop the car off (again mind you i made a payment) Then had the nerve to cancel my contract.. STEER AWAY FROM THIS PLACE - They will sell you a lemon and take your money. Period. I can't make this up. read more

This is the WORST PLACE TO EVEN BEGIN THINKING ABOUT purchasing A CAR!!! they will not work with you at all when it comes to payments even if you call and ask to move your pay date they'll just take it upon themselves to turn the power switch off, not giving two shits if you're at work,or if your kids are now sitting in the heat! No fairness with these freaking losers!!Do not go to TEXAS AUTO CENTER! Car payments are way too high, and they charge you for every little thing! This should be lemon auto center!! read more

Run away fast! I am a BRAND new customer with TAC on S i35. I am disgusted by their AWFUL customer service. I haven't even had my vehicle 3 weeks and I am dreading doing business with them for the next 3 years of my life. To start, I got my approval over the phone and was told to come see him to select my vehicle of choice. When I arrived the next morning, the guy wasn't even there and nobody had any idea what I was talking about. Thank goodness I brought copies of my paperwork. I will say the buying process, after the confusion, went pretty quickly. The VERY next day, my check engine light came on. For the sake of this review, I will pretend they didn't reset it. On the 2nd day, my car wouldn't start. I called, being given a free 2 yr warranty, to see what they could do. I was told I could bring it in to drop it off for 3 days for them to look at it. 3 #$##%% days? I was told, very sarcastically that I would need to "find my own transportation" to get to work and get my kids to school. Um excuse me? THIS is my transportation. Needless to say, I had to pay out of pocket elsewhere. Moving forward, I call to make my payment on the day it was due. I was told my payment was received and even received a confirmation number. A WEEK later, they call to inform me they JUST attempted to pull payment and it was declined. Well obviously. It should have been pulled. Why is this just now happening? Why did I receive a confirmation number? I was given 24 hours to "figure it out" only to walk out to my car for it to be shut off. There goes 30 minutes of my life listening to ignorant and sarcastic comments from their "top of the line" staff. So far, I have been left stranded a total of 4 times on the side of the road, at work, at the store, or wherever else I am when they feel like shutting my car off "by mistake". I will be making my 1st months payment, very hesitantly, this week. My advice? Don't do it! Low down payment? No credit check? Its all too good to be true. I promise. #%$#@ you Texas Auto Center. read more

I bought a car, Hyundai Accent hatchback, from here about 3 years ago. I didn't realize at the time it was missing the spoiler which also carries the third break light. It has recently become law to have a third break on your vehicle. It has been a nightmare trying to locate this part. Texas Auto Center was not helpful in any way. They did not even help me locate the part. I've since located the part and payed out of pocket over $400 to get my car up to code. Never again would I purchase a car or recommend Texas Auto Center to anyone. read more

Where to begin?? We purchased our vehicle at the Austin I-35 from Iris, she was knowledgable and patient while my husband and I picked the perfect vehicle for our needs. We were promised that the things that needed to be fixed would be taken care of with no problems. A week later we dropped our car off with the expectation that it would be ready for pick up in a few days...fast forward 2 weeks and we STILL did not have our car. We called Mark at the 1-83 service location DAILY to find out the status of our vehicle and were always told it will be ready tomorrow...When they finally called and told us it was ready, they had completed 1 out of the 3 jobs. We took it back to speak with Iris and the GM (Shawn) to see what could be done especially since we were out over $500 for a rental and they were only going to reimburse $230. Shawn walked back and forth ignoring us while Iris ran back and forth asking questions. I decided to put an end to the RUDE non sense and ask to speak directly to him and his response was that we only needed to speak to Iris and she was able to answer our questions. My response to him was that as customers that are spending thousands, his job as the GM is to speak with us if we are experiencing issues with our purchase. He reluctantly heard us and decided that we could either trade our car out for another or they would attempt to fix the last two problems, one of which required a new tire and they patched it and told us to come back for a tire later. We schlepped to the 183 location to look at a vehicle to possibly trade our current car for but when we asked for a test drive, the sales associate flat out told us no because she knew that she would not make a commission off of it (NO LIE!!!! That is what she told us!) 3 weeks later, the car would not turn on (this was the 3rd of the 3 problems..the electrical system) my husband and I both had on a few occasions experienced the car not turning on and were in need of the dealership to honor the trade in that they had promised NOT.EVEN.ONE.MONTH.AGO!!! When I called the day that we were going to come down the acting manager (Shawn is on vacation for the week) was extremely unprofessional and after explaining that they would not honor the trade in offer over and over again, he then questioned why I needed to consult with my husband after I mentioned that I would talk to my husband to see if he would find their options for us acceptable. Overall, we are disenchanted with our purchase and feel like TAC got one over on us. We are 2nd time customers and NEVER went through this the first time around. We are stuck paying for a car that works when it wants to (let me also mention that I have a 5 week old so it is extra not fun to sit in a hot car waiting for it to turn on with him), and dealing with people that are OK with not honoring the deals that they set up in the first place. Do yourself a favor..take your business and your money some place else! read more

I have had my car since the beginning of February and I have took my car back to the shop 3 times overthe past 6wks the first time they said nothing was wrong with it then a week later it would not start up again then they said it's the battery and not it's not starting up again mind u it has to be towed every time then I have to find rides from and to work and they charged me for the battery when clearly that's not the problem and it's costing me more money this is sad read more

I am so over Texas Auto Center!!! I bought a vehicle in may and it is now October and having to go in the shop for the second time. Of course nothing is covered under the warranty. I had to go a week and half without a vehicle while they fixed it the first time and now I have to wait until November 12th for them to fix an oil gasket. The sales people are very rude and no one cares about how stressed out they make you... DON'T BUY A CAR FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I'm giving a review for Nelda she was really great with helping me with my situation and she came in early just for me cause she knew i had to get to work, she went above and beyond for, once again thank you Nelda read more

AWFUL! I would never recommend this place to anyone. I bought my first car a year and a half ago from these crooks. While I will say I haven't had any mechanical problems with my vehicle, I still know people who have had serious problems with the car they got here. The repairs take forever, and they never get anything done promptly, their service SUCKS! The sales team and customer service temps are rude and unhelpful. I've been hung up on I don't know how many times, one man even threatened to block my number because I kept calling to ask the same question that he refused to answer over and over again. They roll their eyes at you, scoff at you, talk to you like you're dumb and really could care less about anything except getting money from you. Their cars are EXTREMELY over priced. I've been paying 480/month for a car that is 9 years old. And they don't even report your payments to the credit bureau so I have nothing to show for throwing away half my income for over a year. I went to them because I had little money to put down, it was my first time buying and I made the mistake of not shopping around first. I'll never make that mistake again and I'm writing this review in the hope that whoever is reading it WILL NOT go here to buy their vehicle. You will regret it. read more

Only reason I gave a star is so that I can write my review; I would not recommend anyone purchasing a vehicle from this company. Bunch of crooks if you ask me. With Tax Season being here they look forward to people buying their vehicles. Please think twice before you are suckered into a vehicle that is not worth the amount they are charging. They do not report to your credit unless you dont make a payment, so buying a vehicle from them will not help your credit at all! This dealership doesnt even ask for a drivers license, their in house insurance is bs just another way they are looking to scam money off of you. They change their policy without notice to the consumers. Finance people when calling in are severely rude and disrespectful. I have gone through 3 vehicles with this company only because they keep telling me that the next vehicle I get in will not have the same issues my others had, 3rd times the charm. I will not purchase from them again nor will I recommend this dealership to anyone I know. Fix your credit people and go somewhere that will actually care about their consumers and not just getting money. read more

This place should be renamed. Here's a good suggestion. Texas auto crooks! Or Texas auto don't care! I've given them a chance to make things right and they refused. And we refuse to pay again for same repairs. I seriously think they get their parts and from a junk yard. Our next step is BBB! read more