I purchased a car from Long Motors last year. I never had one problem with my 2007 Honda Fit. I absolutely LOVE my car! The reason why I chose Long Motors was because I needed a car fast without a credit check because at the time I was preparing to buy a home. They helped ease my stress with their warm & welcoming staff!! read more

Long Motors - Used Car Dealers Near Me - Austin, Texas

First vehicle I got with Long motors south Austin had issues first day continued for a month back and forth them trying to fix it till I got fed up. Once they actually seen me show up mad crying demanding to speak with the GM. He finally comes out talks with me while I'm in tears takes me outside towards the back cause there were customers around he then tells me about a trade for another vehicl. I pick out a vehicle everything is the same except 2 issues that needed to be fixed and they would call me to set up a time once parts get in. Never called. I called and of course no parts still no call no parts. I have NEVER been late on my payments they want to lock my account because they stated I did not make a full payment for insurance. When I called spoke with Veronica in finance (VERY RUDE UNPROFESSIONAL) she stated cause I did not have full coverage I said I never had full coverage yall said as long as it was liability and met the amount required. Veronica started talking over me being very rude saying i was wrong not paying attention. Now second time I sent over insurance to their email but still was being charged because a week later they still did not check my email. Once I called again spoke with Victoria about my account being locked to be able to pay in store like I always do she stated because of that paying the insurance. I told her I sent yall my insurance weeks ago. She said well that is why your account is locked I said that is yall fault for not checking yall email not mine. Account was never unlocked. Now current issue. I had been out of town for a funeral and I had been calling and texting them to still unlock my account to make my payment online since I was out of Texas. Once I spoke with Veronica again being rude and unprofessional on why they sent a tow truck to pick up my car she said well you did not pay I then told her how am I supposed to pay when I just got back in Texas from my mothers funeral and I kept telling yall unlock my account to pay and still nothing now yall want to tow my car cause of yall mistake. This person had the audacity to tell me o well that is your problem. Now you have to pay and your account has been unlocked since Friday. Once I told her that is a lie I have proof and then she started raising her voice saying well I guess you are confused. When I spoke with the tow man he stated I charge 150 so when you pick up your car it's their payment plus my 150 I said ok. When I call to see how i need to make the payment cause of course my account is still locked even after they have my insurance Victoria says o it's $615 that was yesterday. I call to let them know I will be by to get my vehicle Veronica then says the amount owed is $900 something. I said how does it go from 615 to 900 something in one day. She says for towing I said no he said he charged 150 she then says o well I don't know that is what it is. This Carlot is so full of shit they take your money give you a messed up and just take advantage of you. I DO NOT RECOMMEND THIS PLACE TO NO ONE NOT EVEN IF YOU ARE DESPERATE!!! Finance is so ugly rude very unprofessional I am so disappointed disgusted on how this place has people there like that. Instead of working with yall customers to get more and better business yall are losing business. I will be by to get my belongings out that car and take my money and business to another location. read more

Was thinking of getting a truck I saw online, but after reading the reviews I am going to look somewhere else. Absolutely crazy how they are still in business with all those negative reviews, shady practices, and horrible customer service. Thanks for the warning! read more

I bought a 26000 dollar car from them the transmission went out in less than 3 months they knew it was going out and they won't fix it they are scam artists and thieves they buy these cars very cheap from auctions and sell them to you at outrageous prices they will finance anyone even lie on your paperwork to get you financed they're a disgrace to any dealership read more

Make sure to run a diagnostic before buying. Make sure to have a clear understanding of the pricing difference between full coverage and liability. They charge an extra 60 dollars per car payment if you don't have . Also I was giving plates on the vehicle that did not match my vehicle. When trying to get a hold of somebody I have been ignored and the only reason I'm having somebody reach out to me is because I have sent probably over 10 messages. They seem great whenever you are in person, but this place is pretty shady. I do not recommend. They ask you to do a review when you buy because obviously you're super happy you're getting a new car but I would wait until you actually know that the car is good because they sell a lot of lemons If you are reading reviews, I hope this comes across your page. I would not trust the positive reviews. read more

they fucking suck always trynna fuck over people would not recommend I was sold a truck in 3 days it broke down they did not give me a refund like they said traded my truck but I had to pay more down read more

El peor lugar al que pude acudir a comprar un carro, LA persona de finanzas llamada Maria me estafo con los pago y después me dijo que no podía estar complicandoce la vida que porque ellos no eran caridad, dándome aentender que era una persona pobre, read more

I cannot believe I came to this dealership, I bought a 2013 mustang v6 and the service wasn't the best , and the price for the car was absolutely ridiculous I cannot believe Im paying $23,000 for a used mustang with 125k miles and I just think it's a rip off . dont come here read more

I had bought a car from there put $2,000 down the car only lasted one month had a old battery that I had to replace in the alternator went out and it has electric problems that's is starting to come and showing up I feel like they did not do me right and it wasn't a fair deal because I work hard for my money and I should be treated a little better then that I will not ever get any more money from me after I pay this car off this is too soon to be breaking down and they do not want to help I will fix it myself but God is good all the time I'm going to continue to keep my head up read more

Long Motors - Better days are coming - Used Car Dealers Near Me - Austin, Texas

I just got my Honda accord from here and Sergio Ortuno helped me so much with everything he was super nice and respectful he did everything that he could in order for me to get the best price and payments possible for me, amazing salesman and person read more

I bought a 2016 Hyundai Sonata from this place last month. after 2 days the car broke down and I need to replace the coil. I called the sales person Gaspar and he told me to bring in the car so they can fix it,when I got there he told me that he will call to the mechanic since they didn't have the mechanic on site. When I went ti buy the car he told me that they check the cars before they put them up for sale. The day I picked up the car it had a flat tire he said he put air in it,but the car had a one inch nail in it,I open the trunk the next day and I couldn't close it again because the motor that open the trunk was broken. The next day the other coil went out,then the check the oil light turn on,I check the oil and it didn't have a drop of oil in the engine. Then the mass sensor went out,so do they really check the cars before they put them up for sale? Everything that came out of the salesman mouth was nothing but lies,they don't care about the customers. I sold cars for 35 years and I never treated customer in such a way. Unfortunately i got really sick and I had to buy from this dishonest people. I spend about $700 to fix the car and at the end they took it back because I didn't have the rest of the down payment,the money that I spend to fix the car. i paid $16,000 for a car that broke down 2 days after I bought it. I left a message for the general manager a guy name Chuy and he never bother calling me back,so if the general manager doesn't care about his customers what can you expect from the sales people? When I went back to talk to them about the car the manager that worked my car deal and the salesman were fired. save yourself headaches and avoid buying a vehicle from this company,nothing but lies come out of their mouths. And I repeat myself I sold car for 35 years and I never saw anything like it before. read more

Unfortunately Long Motors do not honor their internet advertisements. Will be contacting BBB. read more

Long Motors - Used Car Dealers Near Me - Austin, Texas

psa !!! do not do business with long motors! especially with this one! we brought a 2015 chevy pick up truck, for 29k, its was nice and the engine look great! well at least we thought it did! we havent even had the truck three months and than it broke down! took the truck to the shop & now they told us the engine was no good no more and we had to pay 11k to get a new one!! long motors made it look good up untill my husband drove it! we barely put any miles on the truck! read more

After you pay off your vehicle, which I did early, Long Motors cannot produce a title. Per state law they have 10 days to release the lien and as of today, which is 49 days later, they still cannot produce my title. They will tell you the title clerk is "busy" or will call, yet that does not happen. I would not do business because they are not holding up their end and now I am stuck having to get a bonded title. FINANCE CODE CHAPTER 348. MOTOR VEHICLE INSTALLMENT SALES https://statutes.capitol.texas.gov/Docs/FI/htm/FI.348.htm 1/1 Sec. 348.408. OUTSTANDING BALANCE INFORMATION; PAYMENT IN FULL. (a) The holder of a retail installment contract who gives the retail buyer or the buyer's designee outstanding balance information relating to the contract is bound by that information and shall honor that information for a reasonable time. (b) If the retail buyer or the buyer's designee tenders to the holder as payment in full an amount derived from that outstanding balance information, the holder shall: (1) accept the amount as payment in full; and (2) release the holder's lien against the motor vehicle within a reasonable time not later than the 10th day after the date on which the amount is tendered. read more

Horrible service, employees, cars, literally everything was horrible there, would not recommend!!

I recommend this place to anybody. Great service. come and see my friend jasper. Fast and easy. read more

Long Motors - Used Car Dealers Near Me - Austin, Texas

I will openly admit I was late on my payment to this company. I'm the span of two weeks, I was diagnosed with a terminal illness, my father was hospitalized and my Grandmother passed. I called them many times letting them know what was going on. I was told "I don't care", and they repoed my car at 19 days late, after promising to put payments at the end of the loan due to my medical costs. I understand it's a business, but human compassion never hurt any business. read more

RRRRRRRRRRRRippppppppppppOOOOOOOOOOOffffffffffffff!!!!!!!!!! Please don't buy here....They double the prices of the cars actual value, then want charge a high interest rate for sub-par vehicles...Then on top of that can't provide the title when you have it paid off....TOTAL SCAM JOB!!!....Just because someone looks hot selling you the car, does not mean you are getting a decent car...you are buying a HOT MESS!!! read more

These people are worthless! During this pandemic time they say they understand....lost my job during this time and kept saying we are here helping our customers, how are you paying this today. THEY DO NOT COMPREHEND on how to help customers. And than sell cars they NEEDS WORK DONE. Got into my vehicle knowing it was used, but some how it was happen to pass with HORRIBLE TIRES NO TREAD & WIPERS were PRETTY MUCH DECORATION. month into two of my tires blow...their customer service sucks with just I'm sorry ma'am that happen to you....not let me forget to mention on top of having to get 4 NEW TIRES I than had to deal with having a suspension and alignment issue... read more

Let me start off by saying even the 1 star is pushing it! This was by far the worst car dealer I've ever dealt with ever. Starting from the time of purchase to the very end, even after the fact that I've already trading in their P.O.S to another dealership. From day one, not able to provide us with a Carfax showing anything with vehicle, to the car breaking down 2 days after purchasing, to finding out a year and half later that this car had been totaled with frame damage and even still trying to make us pay for the car even after I already had trading it in a weeks prior. Just the way they conduct business there and not being caught up with the times of the internet, have to make payments in person which who has time for that crap? Can't just pay online like every other business in this world, oh and if you want a receipt of payment or just want to keep tract of your money, forget it gotta go down there AGAIN no emails nothing! Do not buy vehicles from here just word of advice to who ever! Do your homework before your decision read more

If you want to purchase a good looking lemon go to long motors, really getting over on people.

DO NOT BUY HERE!!!! I had BY FAR the WORST customer experience yesterday at the Georgetown used car lot. I went to Long Motors on the recommendation of a friend who is friends with the owner. The lady that met us outside was SO RUDE and acted like she did not have time for us. We came to see a specific car and were told over the phone that the down payment of $2000 would cover that specific car. When we got to the lot, the rude lady told us it would be $2500 and that she could do nothing about it even after we explained that we were told it was lower. So I asked her about a different vehicle I was also looking at. She said $4000 down payment. Not a penny less. I asked her to show me a list then of what we could get and she showed me a couple of TERRIBLE options; never asking ONCE what we were looking for or our buying motivators. She just kept answering her cell phone and ignoring us. So we finally decide to leave, and while walking out, we met a woman who just bought the exact same make and model vehicle with comparable mileage that I asked earlier about which was said to have a $4000 down payment. I asked her what her down payment was and she said $2500! The staff are liars and the owner should be ashamed of their decision to employ such mean individuals. I have personally worked as a sales person and trainer in the car industry and NEVER have I seen it ANYWHERE to treat your customers in such an offensive manner. read more

!! Beware !! SERIOUS price gouging on here !! Called about a 2004 Corvette that they have listed $8K-$10K over Blue Book. "Oh we don't go by book value" But they and everyone uses book value on trade ins. Asking $24K for a base model Vette and I about fell out of my chair!!! The Spanish lady had a difficult time forming a complete sentence and mumbled, over talked(which is extremely RUDE). She said "If you don't like what I have to say then you can buy from somewhere else" I plan to do just that with COLD HARD CASH. This is not the first time I've been met with total unprofessionalism here, so I was compelled to give this rating read more

Got my Hyundai Elantra GLS here, everyone in this dealership is actually very friendly and helpful, I've had many bad experiences dealing with multiple dealerships and so far this is honestly my best one ever. Easy shopping, if you don't like what you originally liked, there's always more options and more long motor dealerships around. Thank you guys so much in helping us get a clean car. read more

AVOID!AVOID!AVOID! At all costs!!! Bad experience and probably illegal deceptive trade practices Too bad yelp doesn't have negative stars! I saw an ad on CL for a car with the sales price of $2000 which looked like a really good deal, so I talked to a sales guy that day and went to see the car the next day. I spent about 2 hrs checking it out and driving it, and it seemed to be a nice car. The ad said that there was a one year warranty on the engine, tranny, and AC which was one of the things that interested me, but right before I went to see it, the salesman told me that the warranty was not offered on this car and the offer was a mistake in the ad. I went to see the car anyway, thinking that I might be able to negotiate at least a shorter warranty if the car was interesting, but when I was waiting to negotiate with the service manger, the sales guy showed me that the price of the car was around $12,000 and that the $2000 price was only the down payment...which was never,ever stated in the ad.It only stated in the ad that financing was available!!! (for the sales price of $2000, right?) Needless to say, I told them that was highly deceptive and I walked out and wrote this to share. Here is a C/P from the CL ad so you can see for yourself: Ad title: Porsche Boxster Base - $2000 (AUSTIN) Ad content: GUARANTEE FOR ONE YEAR IN ENGINE, TRANSMISSION AND AIR CONDITIONING WE FINANCE (AT 10% INTEREST), WITH YOUR PASSPORT, SUPPORT YOUR INCOME AND SUPPORT WHERE YOU LIVE, WE GIVE YOU CREDIT ... CALL ME, MY NAME IS (Deleted for this post) GARANTIA POR UN AÑO EN MOTOR, TRANSMISION Y AIRE ACONDICIONADO... FINANCIAMOS (10% INTERES ), CON TU PASAPORTE, SOPORTE DE TUS INGRESOS Y SOPORTE DE DONDE VIVES TE DAMOS CREDITO... LLAMAME, MI NOMBRE ES (Deleted for this post) How a business that can be so dishonest can have 5 big locations tells me that they must really take advantage of a lot of people. Don't become one of them!!! read more

While I had no problem taking a car off their lot, I've since been late on all my payments due to their incompetent financial department. Though I have always had funds in my account to cover each payment ON TIME and though they have had my card on file and assured my payments would be made by them on time. I have received multiple emails (that are automated by them) that stated my account is past due. After tiring of these emails and late payments due to their lack of due diligence, I decided to give them my bank info (voided check) as requested by one of their agents, so to make payments easier. The following week... another late payment email. I called again - "the system must have kicked you off for some reason. Let me put you back on and verify your account info again." This was verified and I was "placed back on auto pay." The following two weeks, another late payment email. When bring my frustration to their attention I was met with, we don't have any bank info on file, nor do we have any notes that you called and spoke with anyone. I will refinance with my bank as soon as I can and never buy a car from this company again. read more

This place horrible i purchased my first car there i was excited to have a car my homie stop there with me and i got a toyota corolla sedan 4d 120k miles for $12k i pay every pay check $190 i do not missed any payment this car gave me engine problem 3 times and they always ask me to pay for repair i paid $4420 already for my car if i save my money in 3 month i could buy one cash for 5k and i am not satisfied with this car i get really mad i decide to go somewhere i will get another car even. They send me to credit collection idc because i waste my money .. my face when i am thinking about that read more

Great customer service! Rosa and Lencho are absolutely amazing! I love my new car. I wasn't there all day, like other dealerships they got me in and out. Love this place. read more

If you want great customer service dont go there. Georgetown had great customer service however once you sign the dotted line and you have to deal with Austin location to make payments customer service goes out the door. I needed to change my payment date they wont do it, but want to charge late fees when they are getting paid consistently the same date every month. The payment online doesn't work so they get to charge for taking payments. I would not suggest getting a car there. They are rude and shady and treat people like they don't need your money. Will not refer or purchase another car from them. Really sad how they treat people read more

I purchased a 1 owner Lexus RX 330 from here. The interior and exterior were super clean. Over the past 2 years that I have had this vehicle I haven't needed any major repairs. Know that they will come pick it up if you don't make your payment and communicate with them on the situation. I have been through this with them. They have picked my truck up (As this usually happens when you don't pay your note) and I have went and got it back both times!!! Yes twice... However, they did work with me so that I could get my vehicle back. .. But on the other hand I have also had a medical situation that kept me from being able to make a payment or 2 and they worked with me on that as well. Overall, buying a car from a used lot is tricky and the bottom line is that I got lucky on this deal. Are there some areas that they could improve in? Surely there are. But I'm happy with my decision to purchase from them thus far. Special thanks to Jennifer.... read more

ultima ves que compro un carro ay apenas llevo 4 meses con el y ya todo le falla venden puro carros que ni los checan ... no lo recomiendo ese lugar y luego menos con el encargado que vien pinche sangron... read more

The vehicle I purchased is over all great. I was in and out of the dealership fast because I went in there knowing what I want. But If you want scustomer service, then this is the place to go!! I used to make my payments over the phone with no fee.. ever since they added a fee to pay over the phone , I started making Money orders.. the one time I was told to put my money order in the drop box IT WAS NO WHERE TO BE FOUND! THEY HAD LOST IT!! The staff at the south location was very nice an understanding but after Being told I was gonna receive a call to see what can be done, I instead got a call (not from the south location) saying my car was gonna be repoed if I didn't go bring in ANOTHER money order to replace the one THEY LOST! When I tried explaining to her what was going on, she raised her voice trying to speak over me & I was told "that's a personal problem" . she was so rude!!!! read more

I purchased an 18 year old, 1 owner Lexus with low (81k) miles from this dealer back in June. After test driving it, I notified the salesperson the car needed tires and an alignment. In our negotiations, we agreed part of the sale required an alignment and tires. I left the car overnight, and was advised the next day the alignment had been done and they were waiting on tires. This work should be done by the end of the day. When I showed up, the tires still had not been replaced and I asked what kind of tires they would be buying. I was advised they were purchasing just the 2 front tires, and they were going to cost about $15 each. At this point I decided it wasn't worth the wait for crappy new or used tires and drove the car home. On the way home, the left front tire went mostly flat and the right front developed a bubble. Also, the steering wheel was no longer straight when driving, which indicated the alignment was worse than when I initially drove the car! I took the car to buy new tires, and was brought into the shop when they removed the old tires. None of the tires were good! They were all cheap knock-offs, or retreads. They also showed signs of irregular wear either from them being cheap, or the alignment. While replacing the tires, I replaced all 4 struts as I had noticed the car was riding low and and the left front tire rubbed when turning. I took the car to a reputable alignment shop, and found out the car was too far out to be adjusted back to spec. It was at this point I took it to the Lexus dealer. I was advised the car had been in a minor accident at some point. The power steering rack had been shifted in that accident, which wore out the tie rod ends. Also the lower knuckle on the left side had been replaced with the wrong part which was causing the alignment to be off. This also caused the left front tire to rub the inside of the wheel well at full lock in both directions. In the end, my $6200 purchase cost another $5000 to get back into spec. When I left Long Motors, I was willing to accept having to buy tires, and maybe even the struts. I refuse to settle for $15 tires. Yesterday I went to pick up the plates, and talked to the manager, describing the issues I had with the car. He said "You drove the car, you must have thought it was fine" I pointed out I had requested an alignment and tires. I also pointed out if the alignment had been done correctly, the accident damage would have been obvious. He shrugged. Having seen all of the negative reviews, this place is obviously bad. When I walked in the door to pick up my plates, I was immediately asked if I was there to make a payment. It looks like they are preying on people who have low/no credit, and selling crap to everyone. I was lucky that I had financing already set up, and I had the means to get the car fixed. To be honest, I could not imagine having to work with this dealership should I have been someone without prior financing and/or money to fix the issues. I definitely would not have trusted them to fix the problems. I am sure you are wondering why anyone would spend $5000 on a $6200 car. Although I am a bit upside down now because of these bills, the underlying vehicle is solid. The Lexus made during this time are extremely durable, and will last once they are back into good shape. I plan to keep this car for quite awhile. Please learn from everyone who has posted negative feedback! I would avoid this place at all costs. I just wish I could have given this company 0 stars. read more

Places like this need to shut down. They prey on low income , credit challenged people. They are very nice till you sign on dotted line. Then customer service and service period goes out the door. If credit is problem go to CarMax. I have beyond horrible credit and got approved there with 2200. Had to borrow it from family but reading these reviews and speaking with family who had vehicles there i made correct choice. Stay no run away from Long Motors. Good reviews are from employees. read more

SHOPPERS BEWARE!!!! Super nice and respectful until you need something fixed. This place is a joke. Do not purchase any vehicles from long motors. read more

DON'T BUY HERE! THEY STEAL YOUR MONEY!! I bought a 2008 Tundra with them one week after having it the breaks went bad. I told them about it they did nothing all they said is I had to pay for it. So I put $1,500 into break, break pads, rotors, ect... I thought that would be the only thing but no, one month later the shifting paddle that goes from parking to driving etc.. stoped working had to pay $200 to get it fixed. Then two month after that the timing belts started making a sound so I took it to Long motors b/c apparently it has motor guaranteed. Brenda the one at the shop told me "oh the timing belts aren't part of the motor but since they are so closed we will fix them" My truck was in the shop for a month and a half probably more and then when they finally finish fixing the timing belts something else came up. So they decided to give me another car. The other car they gave me had transmission problems. I asked for my down payment back at least and te manager Raul Martinez got all mad and called the cops on me to take me out of the store. Then two weeks later Raul Martinez called my husband telling him he was going to sue us and started to tell him off. I ended up loosing $7,000+ on that dealer didn't get a single penny back. Honestly don't buy cars/trucks here. Save you're money and go to a better dealership. read more

Their sales people is friendly. But their financial department is rude and disrespectful and don't try and help nobody when it comes to the car payment if you miss one payment they take your car. If looking for a car this should be your last choice read more

Staff hangs up calls. They can't explain how they operate. Yolanda can't comprehend how to give correct information to people. Overall bad experience. I will definitely be going somewhere else for a vehicle. read more

This is the worst car dealership ever please everyone I'm warning y up u all don't go to this place I am a current customer I always have trouble with car I just spend $600 las week on it and when I call to ask them for more te to make a payment cause everything been hard with the pandemic all they had to say is that if I don't pay by Saturday they will take the car away i wish I return it but is the only car I have right now so please don't go to this place ever read more

Dont ever buy a car here it's the worst place to buy a car The employees here are very unprofessional the collections department are very rude and disrespectful and don't know how to do their job the salespeople are hard to understand and stay away from this dealership if possible! The cars they sell here are in the worst condition possible they attempt to sell them to you as if they were perfect condition. read more