You get what you pay for and more. Very nice mattress and very comfortable. If you want a good…read morenight sleep then this is the place to go. Prices are very reasonable.

Have made several purchases here and have been satisfied with my experience. The staff are always…read morecourteous and knowledgeable about the types of mattresses I've been interested in purchasing.

We purchased a posh and lavish mattress from this store. The mattress is customizable on each side…read morein terms of firmness and softness. We are enjoying the mattress. The salesman was very helpful and informative. We just went back today to purchase pillows. We had a different salesman, also knowledgeable and helpful. I recommend this store.

Steve did an awesome job helping me pick a mattress for my needs. He was knowledgeable and the…read morestore has a vast selection to choose from in store and online

Jamica made buying a mattress completely stress-free. She took the time to listen to what I was…read morelooking for, answered every question with genuine expertise, and guided me toward the perfect option.

Jamica was absolutely amazing! She made the mattress shopping experience easy and stress-free. She…read moretook the time to understand what I was looking for, answered all of my questions, and helped me find the perfect mattress without ever making me feel pressured. Her customer service was exceptional--friendly, knowledgeable, patient, and genuinely caring. If you're looking for outstanding service, I highly recommend asking for Jamica. Thank you for making this such a great experience!

Was looking for a new mattress cause it was getting ridiculous how quickly our store bought…read moremattresses would sink - the beauty rest, the luxury hotel lines.. they just don't last very long before they start giving us back pain again. So we decided to go the custom mattress route; why not support a local business that has been around for years?! That's where Houston Mattress Factory comes in! We found it online and saw some amazing reviews! Decided to go check it out. The outside of the building - very run down. We actually thought about leaving cause 1. It didn't look open and 2. It looked way sketchy! But decided to get out of the car and check it out anyways! And glad we did! The guy working the store, I'm sure it was the owner, was super friendly! We told him what we wanted and he knew exactly where to point us. There were mattresses set up for us to lay in and try.. from that, he got a sense of what we wanted and told us he could make us exactly what we liked, using the materials that we wanted! You can customize the firmness, the material used to wrap the mattress, if you want added foam topper or gel topper.. anything you want! You can even wrap the thing in cashmere if you want!! Lol definitely for the added price but the option is there! We even saw a round bed! Adjustable moving mattresses? Murphy beds? No problem! We got us a firm mattress and he promised he could make it within the week! And he delivered exactly when he said he would! Prices are not horrible; we didn't mind spending slightly more for something that would potentially last longer. He said if we didn't like it, just bring it back and he'll make it right! Just no refunds, cause once the money goes in his wife's wallet, she ain't giving it back! Hah! He definitely liked joking around! He also said that if he mattress starts going soft for sinking anytime within the next 10 years, even if it's 9.5 years, bring it back and he'll cut a hole in it and replace the foam for free!!

Welcome to Alice's Restaurant - you can get anything you want!…read more I described what we wanted and got it. Not only did I get something that hasn't been available in department or chain mattress stores for years (a plain polyfoam, not memory foam, mattress, with good quality foam), I got it for less than half the price we paid for our last (memory foam) mattress, from a chain store, a quite number of years (I think over a decade) ago. The mattress is well made and exactly what we like to sleep on - and did sleep on for decades until the department and chain mattress stores (we did not know about mattress factories at the time) stopped carrying it. I chose the firmness with the intention of putting a latex topper on it, which I did, and it's perfect. I personally think plain polyfoam with a latex topper is the only thing to sleep on (I regard attached pillowtops as a scam to see to it that the mattress lasts a shorter time than it could), but this place can make you whatever, I mean ABSOLUTELY WHATEVER, you want - I saw a *lot* of the sample "whatevers"! Oh, and we got some very nice latex pillows (another item in the category of "only thing we sleep on") for a very nice price. Don't be put off by the area or the looks of the place - I'm glad I wasn't. And I'll never buy a mattress from other than a local mattress factory again. If you'd like *lots* of information about mattresses and mattress stores before you buy, you might find this site helpful: http://themattressunderground.com./

I'm thrilled I went to Mattress Outlet. I saw their ad on Facebook after searching online 13 hours…read morefind the perfect mattress to replace my Casper. I was resigned that I couldn't replace my bed at an affordable price and I would have to downgrade. I saw their ad and messaged them online -- and they responded under 10 minutes. I called a few days later for directions and they were super helpful on the phone. The same was true when I went there. They had the kind of mattress I wanted plus the box spring for hundreds less than my old bed!! Everything was nice and clean. Great prices, AND awesome service. Who could ask for more?!?! It's a little off the beaten path but well worth going. I'm thrilled!!

Great service and excellent pricing. We got exactly what we wanted and they deliver for a…read morereasonable fee. Definitely recommend!

Was there today to purchase a new bed! We had a wonderful experience…read more Phu helped us all the way! He was amazing and is now helping us with design ideas for our living room We walked in Mack was taking and making calls to thank customers. He took time to leave the desk.... Where he stands and greeted all who was around The value of his furniture is certainly very competitive. And....., made in America! He's a fine man with quality furniture!

We bought a Beautyrest Mattress (approx. $5000 total) received it and slept on it 2 nights and…read morestill not comfortable, called to discuss our options, told 10% restocking fee and $150 pick up charge, so looking at $600 mistake, even tho just wanting to exchange...We went back to the store this morning and spoke directly to Mr. MacInvale, since we told by Delores (when we called) Mr. M was the only one who makes decisions on any thing contrary to policy. We drove out there again this morning and met with Mr. M regarding our situation and I am here to say ALL IN MY VERY HUMBLE OPINION...I am a fourth generation Houstonian and have grown up hearing all about Mr. M, from the time he got here under whispers and negative press from another part of Texas, to his present day persona of philanthropic excellance here in Houston. I assumed I would be meeting someone with an understanding compassionate heart, boy was I wrong! I admitted straight up the selection we had made was not comfortable. He was rude and combative, saying he was not doing this for fun, it cost him money and it was my mistake. His lack of understanding, compassion and frankly customer service, truthfully, left me speechless. I too spent my entire career in retail and to leave a customer unhappy was not acceptable, even if I could not change the problem, I made sure the customer always felt valued. MY OPINION... Bottom line, I would NEVER recommend Gallery Furniture to anyone and my money can be spent everywhere else, without supporting such an unkind, self promoting kind of man.

I love Maria she's awesome. I love coming In here, best place to shop for everything bedroom needsread more

I was needing bedding for my second bedroom and found him on the FB Market Place he was very…read moreprofessional and friendly. He explained everything in details I had to of him I would be coming in due to my schedule it took awhile he even did a follow up to see when I could come by. Finally stop by he explained the difference mattresses his drivers came within a couple of hours there was a mattress protector included. They set the mattresses up on bed. The guys were very friendly and professional. I most certainly appreciate them for helping me out.

Came in today with some questions I had. The guys were helpful. Everyone was really cool about my…read morevisit here. I feel they had a good selection of mattresses to choose from. Good prices, within my budget. Glad I made my purchase

Jamil made this purchase so easy!! Yall need to give this man a raise EXPEDITIOUSLY! He not only…read moremade the process simple, but educational. If there's anyone I know whose looking for a good mattress or mattress accessories, I'm telling them to see Jamil ! :) 10/10

Amazing customer service! Needed a bed at a particular price point and delivery in two days. Nick…read morewent out of his way to make it happen.

Wow great customer service the minute you walk into the store. Salesman George was not pushy and…read morewas very attentive to what we were looking for. There were three customers who came in while were we looking and all left the store with beds. Not certain why I see no ratings for this business. Its a Little gem and worth your visit.

Karla she was very helpful and so patient and very knowledgeable so friendly I highly recommend…read moreher we love her

***Delivery Crew Danger***…read more I have achieved a new level of anger this evening, at the ineffective and lazy delivery men of AFW. On top of them throwing my couches, damaging my walls, being insanely rude to my wife, cursing, intimidating my wife about having to take pieces of our couch up a flight of stairs, and complaining the whole time they were here, I have now discovered that the American Furniture Warehouse delivery men helped me achieve a new level of CUSTOMER DISSATISFACTION, by not even actually assembling the couch! Please tell me what was the purpose of the delivery?! What the actual fudge is the delivery fee for?! I only discovered this after I heard squeaking and grinding as we tried to recline and sit. And when I pulled on the top of the seats they all came apart. I have no idea if there is damage now and I cant begin to express my anger enough. This is the 2nd time AFW has failed massively. I realized as i came here to leave this review they botched our delivery for my daughter's bedroom set 4 & 1/2 years ago. I had forgotten that, and inadvertently i have given them another chance. Its good to see they consistently fail. My mistake. Smh.