Leased a property in November of 2018 for 24 months. In August of 2020, the property management transferred to TexasRenters.com. Immediately upon notification of the transfer, problems arose. I was sent a copy of my lease agreement that included the lease agreement of another tenant down the street from me. Once I realized that I had copies of my neighbors lease, I immediately called the management company to make them aware of the mistake. Let them know that I had destroyed the neighbors copy and to request that they be careful protecting my privacy when dealing with the other neighbor. The representative (Diana Sanchez) that I spoke with, Diana, was not only rude, but informed me that she didn't send me the neighbors copy and that she is always protective of tenants privacy. My formal complaint revolves around the move out practices and the return of my deposit. I provided a $2200 deposit to the original management company that has been transferred to the new management company (TexasRenters.com). Upon moving out on November 30th, I cleaned the carpets (rented cleaner from Walmart and provided receipts), I wiped down all counters and cabinets, cleaned all bathrooms, vacuumed, and took a VIDEO of the empty "clean" house before leaving key, garage openers, and mailbox key on counter with the inspector. On December 21st, I receive an email from TexasRenters.com with a breakdown of deductions from my $2200 deposit. TexasRenters listed carpet steam cleaning, painting of 4 walls, batteries for smoke detectors, and ac filters -$800+ dollars. The email stated that I had two days to dispute any deductions, so I returned copy of the move-in checklist, that documents stains in the carpet, marks on the wall, along with lots of other defects with the house upon move-in. Those defects were noted on the document by the realtor who found the listing for me 2 years prior, and provided to the original property management team, and labeled as typical "wear and tear". After returning the move-in document on December 22nd, I heard nothing from TexasRenters.com. I reached out them the first week of January to inquire about my deposit and the documentation that I sent over. My phone call was immediately met with rudeness and what I believe to be lies. The TexasRenters.com representative informed me that the deposit check ($1300+) was mailed (Certified) on on December 21st and that she spoke to the owner who denied my documentation. After asking for the tracking number and letting her know that I did not receive it, the TexasRenters.com Rep (Diane), proceeded to tell me that it was sent out and i don't know the tracking number but will get it to you when the person from accounting is back in the office. I called back the next day and spoke to the person in accounting (Alex), Alex was very nice, but couldn't release the tracking number to me because he stated he needed Diana permission. Alex promised to call me back,,, I called back a week later (January 13th) only to get Diana again. Diana tells me the check was mailed out on the 21st during the first part of our conversation, then tells me the check was mailed on the 23rd of December in another portion of our conversation. When asking for the tracking number again, she states that she has to have permission from Alex in accounting. After getting off the phone with Diane, I immediately call the direct number that I have for Alex and inquire about the missing deposit check and my ability to dispute the deductions. Alex informs me that he has nothing to do with the deductions and that he will check on the whereabouts of the check, but is unable to give me a tracking number. A second phone call to Diana, ends when I question the deductions and ask about my documentation demonstrating the defects with the house before I moved in. Her RUDENESS is beyond words and I calmly let her know that I need my documentation to not only be considered, but responsibly addressed or Legal action would be pursued. TexasRenters.com was thrust upon me by the owner of the home toward the end of my lease, and it seems that they are falsely creating deductions from my deposit as a "MONEY GRAB". I eagerly await their response by MONDAY JANUARY 18th or LEGAL ACTION WILL BE PURSUED. read more

I have been using Texas Renters for several years on 2 properties and I just had a lease end and tenant move out and I was totally impressed with how detailed the move out inspection was!! They went over the house and did not miss a thing so I was able to keep the tenant's deposit and repair my house back to its pre move in condition. Thanks for the excellent service! Carl Meyers read more

DO NOT RENT FROM THESE PEOPLE!!!! I moved in and the place was filthy and the old residents trash and furniture was still in the home. The home hadn't been occupied or cleaned out in weeks. Every rodent in Texas greeted my movers and I when we unlocked the door. Texasrenters.com told me that the rodents were my responsibility. As if I had anything to do with this home being infested. This has been a move from hell and Texasrenters.com fails to take responsibility and refuses to comp me for fees I've had to pay for their negligence. They were so nice and communicative before I moved in. Now that I am here they will not take my calls or respond to email. I went to the office to talk to them since they wouldn't return my calls. As I waited in the lobby a lady came in to pay her rent and she said, "So you rented to the slumlords too?" All I could do was cry. read more

I don't know how to start this without making it sound extremely horrible. I've rented two houses with this company the first one the lack of communication and clearly do not care about their attendance. Moved out of that location and we went to another rental and the company sold to Texas renters so now once again we're dealing with these guys. I've been without a stove going on 57 days And no gas. The landlord refuses to pay for a new stove, because that's the area that's leaking.. according to the gas company. Texas renters refuses to do anything about it and the landlord refuses to do anything about it. They won't give me a break on my rent but they expect me to live in this house for 50+ days with no gas, because the landlord refuses to buy a new stove and CPE will not turn it back on until they see the new stove. We need a re-inspect to get it all back on. So all I can tell you is, if you want to live in a slumlord properties please come to Texas renters. read more

I am beyond frustration with Texas Renter.com. I have been trying to get my ceiling repaired for 9 days now. I keep getting the run away and a employee from Texas Renters.com hung up on me when I questioned their policies on repairs. I have spoken to Manager Diana when the leak started and she stated she was sending someone out but no one came and now she will not answer my calls. If someone does answer they send me to a voice mail and no one ever returns my call. Meanwhile, I have a hole in the kitchen ceiling and no one is returning my calls. read more

*BEWARE OF THIS PROPERTY MANAGEMENT COMPANY* As many reviews have stated before, they will try to charge you for any little thing you can think of during the move out process. When we first moved into the home it was dirty. The floors were not cleaned, the lawn hadn't been mowed, the toilets were filthy and the shower head to one bathroom was molded. The "move out" process is ridiculous. They charged $450 to paint the entire house, $150 to "clean "baseboards and $140 to paint all doors. I've rented other properties before and have never been charged for things that most property management companies touch up to lease the property again. Also, some of the employees are not knowledgeable when you call about a question. If you don't know an answer then ask someone who does. They will probably keep all or half of your deposit. I would never rent with this property management again or recommend them to anyone. read more

Don't really know how they are to work with because I have tried multiple times to call them or email them via their website to discuss them managing a home I am putting on the rental market. No phone calls returned and no emails replied to. They advertise alot on KTRH AM but I have now had a single response from them. read more

I have No Problem taking you all to court. These charges are PREPOSTEROUS. I have a video and photographs of the property when surrendered (as well as witnesses!!) in addition invested thousands of dollars in landscaping, paint, cleaning, and more while living there in addition, to leaving the property 10 times better than I received it and in addition to this property management company unethically not complying with fixing the problems listed in the service requests because the home owners refused to pay for (owner) maintenance of the property. (Like holes in the roof, water leaking from the light switch fixture in kitchen, broken air conditioner unit, ceiling Sheetrock falling because of leaks in the roof, damaged gutters from the tree growing roots beneath foundation and soooo much more.) I know the Texas tenant's rights. I know the law. And if this is really the position that Texas Renters and Sam Upchurch stand by, then BY LAW I have the right to personally address your itemized list and take care of all of that trumped up list myself and still receive a full refund of my deposit. The charges were posted today at 9:10 pm. Not surprisingly, they also state that they were DUE today. Sadly, the past 6 years have exuded poor business practices on Texas Renters and Chris + Meagan's (the homeowners) behalf. And this last action merely follows suit in alignment with the same poor unethical practices. I will be contacting this office by phone and certified letter as well. Onward + Upward! read more

They managed our house so poorly, we decided to sell to not have to deal with the hassle. They started out fine but then there were little warning signs, but we put it down as no company is perfect, plus they got such high reviews from a radio host! But their service really went downhill when we had them sell our property. I don't want to list everything, but one of the most egregious things they did was how they listed our house! They thought it was a good idea to post pictures of our dining room with mountains of trash bags! So they made our house look like it would be a "project" purchase when in reality it was a picture of our tenants things during their move out. After alerting them of the issue they still never removed the image from HAR. As mentioned that is just one of the many things they did that showcased their lack of professionalism and how careless they are with everything they do. We had a really horrible experience with them, beware and do your research before choosing them for any of their services. FYI we finally found another realtor after letting our contract expire with them and our house sold almost immediately. It really makes a difference when you find the right person. read more

Been with Texas Renters for about 3 months, Aira helped me with a few issues with maintenance and got the issues cleared away fairly quickly. They respond within a timely manner & has always stayed on top of the maintenance request. . read more

During quarantine, our rental home's refrigerator/freezer stopped working on Easter Sunday and Charm from Texas Renters responded quickly and efficiently. Charm understood the urgency of the matter and worked quickly to get the issue rectified. We appreciated the constant communication we received in getting a vendor out to asses, communicate with the owner, schedule the delivery of the replacement, and follow up after installation. Thank you, Charm! read more

This has truly been an easy renting experience! Virtually no problems. The staff is always pleasant and helpful and they were very responsive during a very tragic event. A plastics manufacturing plant exploded right behind my house, which caused my windows and doors to shatter. They had maintenance out the same day taking care of all my concerns. Yes, it was an emergency situation, but I've had some management companies that would not have responded as quickly or cared about my needs. Thanks TexasRenters for the texts and calls to make sure I was okay! Much appreciated! read more

Awful company. Charged me 200$ to repaint one room. ONE. They said it would take SEVEN HOURS OF LABOR. So basically they were charging me to watch paint dry. I wish I had never rented one of their properties. Avoid at all costs. read more

Very unprofessional and unresponsive, was charged $10 for AC filters that were never received and the company would not answer their phone or emails, they claimed the house would be clean before I moved in but there were roaches coming out of the shower and stains ALL over the carpet, it was really embarrassing for this company, please do not sign with them read more

Applied for a house and the house was rented while our app was in progress. No big deal, right? Well, we were not notified that the house was near being approved for others. They were happy to take our money $90 for the two of us, 24 hours before we were notified it was given to someone else. My new realtor says that was legal, but most rental agencies and owners avoid this by being up front with applicants. read more

My stove caught on fire multiple times and they sent a plumber out to fix my stove and charged me $75 anyway. They are withholding our deposit, for what? Damage to the house before we moved in. During Covid they come to your house to "inspect" it... for god knows what and even with an immunocompromised child they don't care if you deny entry it's $100 trip charge. They screen calls They do not care about you, or your family They are scum Go read my full review (details) on BBB! read more

RENTERS BEWARE! This company is a SCAM! I am a former renter. When I moved into the property we noticed many little issues here and there such as patchy paint, dirty carpet, some scratches on the walls but the major problem was the black mold in the washer. We indicated all the issues on our move in sheet but no one every came to fix the mold in the washer. We reached out to Texas Renters about it and they tried to say that the mold was not their problem and we were responsible for fixing it. After going back and forth with them numerous times, they ultimately repeatedly failed to keep a healthy and safe dwelling by avoiding the issue. Now that my lease is up and I have moved out, they are trying to keep the whole deposit for everything that was an issue when we moved in. They are even trying to charge for things that are considered normal wear and tear. When I addressed the issues with Diana, she tried to lie to me and tell me that normal wear and tear only comes into effect after you've rented for 3 years. I told her that no where in the state law does it say that and I told her that something needed to be done to fix the amount of the deposit and she said nothing was going to be fixed. I told her that obviously something needed to be done because I am not going to pay for things that were a problem before I moved in. I have never heard back from her and she refuses to return my phone calls or emails. Overall this company is terrible and they are not concerned with ethics in the least bit. They are running a scam. read more

What a great experience. We were so overwhelmed with our move and me switching to a new job. Texas renters really helped us out and made it easy to find the home that we absolutely love! I highly recommend them! read more

renting with texas renters was definitely an experience. and not a good one at that. during our tour we were told things would be fixed, cleaned, holes would be filled, and walls would be painted. (the tenants before us left LOTS of damage.) none of this happened, they actually left more damage doing their version of "maintenance." more scratches on the floor, removal of an appliance covered by the lease, and they didn't clean or fix... anything. pet urine was under the appliances in the kitchen and laundry room, holes in every single wall, mismatch paint job, EXTREME mold in the caulking of both bathrooms. you name it. we also didn't get a dishwasher til a year and a half into our lease... it was removed the day we were moving in. the thing about texas renters is that they relay information to the house owner. the house owner has to approve every request. and if you reach out to your house owner, you're charged $500. but they're not charged if they reach out to YOU. she seemed to think everything was way too expensive to fix. even the microwave handle we were missing from day one ($75) she didn't want to replace. which they eventually replaced with a piece of metal. we don't know how safe that is but we're not experts and i guess it worked. looked ugly as hell though. we relayed all of this information, had it ALL written in our tenant portal, and they still screwed us on deductions. all i'm saying is make sure it's absolutely worth it. do not rent a house if it still has obvious damage because they will not fix it. and if they do, it's because you called them EVERY SINGLE DAY for a span of two, three, four weeks. they get tired of hearing your voice, so they make it happen. and then at the end, despite all the trouble you went through, they'll charge you for the damage the prior tenants left. they don't care. their employees are quitting left and right and no one is on the same page EVER. absolutely exhausting experience. so glad we're out. read more

I've been a tenant at one of Texas Renters rentals for a little over 3 years now. Recently, I had an urgent maintenance issue that I submitted a repair request late last Friday evening thinking they'd at least address it by Monday morning. But no! Erin, with Texas Renters, called me first thing Saturday morning! As shocked as I was to have someone call me during the weekend regarding a maintenance request, I was extremely grateful! And to make things even better, they sent someone out to repair the issue within a couple hours! The vendor they sent was extremely professional and quick! Then, Erin even called me afterwards to ensure that the issue had been resolved and that I was satisfied! Thank you Texas Renters!! And thank you Erin!! read more

Because of the negative reviews I was cautious but I see they are from people who have 0 reviews and the positive reviews are from higher rated people. So with that in mind I figured I give them a try with one of my properties. So far so good! I couldn't be happier. They are strict on their policies which I like. It means for me the home owner they are protecting my property and making sure it stays as nice as it was when I finished it. I've spent a lot of money & time to create a beautiful home for people to be proud of and these guys get that. On the tenant side they are just as strict on home owners making sure everything works and is clean & beautiful. Looks like I'll be entrusting these guys with more of my beloved properties. read more

This company is a complete nightmare. They have these shit properties that they rent out. Keep in mind the owners are cheap as hell. They are penny pinchers. Upon move in I had completed my move in checklist and notated anything that was messed up or anything that needed attention so I wouldn't be charged upon move out. In 1 year I had 2 water tank leaks, the ac broke down in the middle of summer and the cheap ass owner was trying to get the cheapest estimate to get it repaired, it was like putting a band aid on a car bumper that was falling on. The unit needed a new ac but the owner took over a month to get the problem fixed. The water leak had water going thru the whole house from the water tank leaking in the attic.. Now that I've moved out, texasrenters wants to charge me to renovate the shitty unit. DIANA SANCHEZ from texasrenters will not give me my deposit back. They are theifs who hide behind the stupid texasrenters company name. She didn't by want anyone leaving bad reviews but im just being completely 100% honest. Why would not want anyone to leave a bad review? People need to know the truth and stop cheating people in these trying times read more

Had to give them one star. Was charged $6000 for making complaints aginst company. Lived with destroyed commode and exposed sewer line for months. Every work order was closed same day, no service. Terrible company,.the people.could not be.much.worse. read more

Staff is clearly overwhelmed. Cannot handle maintenance request as requested. We had a roof job that was finished about 1/3 of the way properly. Tried communicating to Texas Renters, they refused to understand or send a better contractor. I feel bad for the home owner that rented to us, probably never received any communication. They nickle and dimed us on the deposit when moving out, 1/2 the deposit to cleaning and painting and light bulbs (quite unlike an apartment inspection) just FYI. read more

THEY ARE RACIST!!! They denied my application even with a credit score way above 700, and one of the property managers had the nerve to say I have "shit credit" to my face. This is how they treat their customers/clients of color read more

Beware! Unethical company! We have been using TexasRenters for many years. We sent TexasRenters a notice at the end of April 2020 That we are cancelling our agreement, even though the current tenant's current contract end July 2020, a few days after we sent them our cancellation notice, they made our current tenant renew her contract (July 2020 to July 2021) in May 2020 to bully us into staying with them. Instead of using quality to keep homeowners they rely on unethical tricks to squeeze more money from me. Sam Upchurch says that what he did is legal, but I find it to be in bad faith, underhanded, unethical, and not reflective of best practices in real estate. Is that what Lone Star College Tomball teaches their real estate students? I am being charged over a $1000 for the upcoming contract monthly fees from June 2020 through July 2021. I am being charged twice for June 2020, this goes to show the unethical stance from this company, and their poor record keeping. I find this to be very offensive on Sam, the owner and his employees, specially his agent Andrea Manies, who received our cancellation in April but went ahead and renewed the tenants contract two months ahead of their current expiration date. Andrea, you are complicit in this unethical behavior. read more

I have been on the hunt for a new home and tried to call Texas Renters about one of their homes. It took forever to reach a live person with no phone ettiqute and piss poor customer service, to try to set up a viewing and when they finally answered they said they would call me back later. Never heard back from their agent. I called back again, no answer. I found a realtor to try to contact them directly and even she was having issues. I finally called it quits and gave up on this company. If you can't return a measly phone call what makes me think you can bother maintaining your properties. read more

This is a terrible company if you are a tenant. No one answers the phone. Policies are terrible, up the rent for no reason. My hot water faucet broke in December of 2019 and it is STILL BROKEN!! I'm trying to move out and I've lost TWO apartments because they would not respond to the leasing history!! AWFUL. read more

First off, I haven't had a pet since I was a child. HOWEVER, I have pictures to prove that the tenant before me did have an animal and the same carpet was in the room. At the time, I had 9 year old twin boys that most definitely knew how to use the bathroom. Ridiculous statement to be made!!! Carpet should have been changed out prior to my move in. Again, rip off management company. Stay away everyone!!!! Wish I could give a zero rating read more

I moved to Texas last year. I hate renting. But it was necessary because of my jobs timeline. So, I found a house to rent. And according to my realtor this Texasrenters.com was a "good company." NEWS FLASH: (your real estate agent get a bonus check when you sign a lease with them). But back to my review of Texasrenters.com 1) they don't do any face to face business. 2) they upped my rent $30 without my knowledge (I renewed my lease at the same price, when asked why my rent went up $30 they said.."the owner's taxes went up, I am sure you understand ." 3) Then they put in a false maintenance request on a toilet and charged me $75. Then sent me the standard "I am Sam Upchurch feedback requested" letter. I complained for a full month. Took that long for an answer and I still got charged. I am still fighting it...can you say, small claims court? 4) they also charge you extra to pay your rent ($1.95 to use their portal to pay your rent), it's even more to write a check. 5) they require insurance on the property, ‍ yet the paperwork I sent them on the insurance was never even placed on my account 6) to have a dog or pet they want pictures, descriptions, shot records etc. and they charge $25 per month extra for the dog. Plus a deposit... 7) they sent a guy over to the house to "inspect." So basically, THIS GUY walks around TAKING pictures of the property..."yeah you guessed it...pictures of your things." This really weirded me out... Yep, REAL eerie...Texasrenters.com June can't come quick enough...I will be done with Sam Upchurch and company. read more

HI, Taj. Is the AC all fixed now? If so, would you please post the Invoice and receipt on the portal so we will know who did the repairs if something goes wrong? I want to thank you for the EXCELLENT service and attention you gave to me and my tenants with this matter. Great customer service is so important and appreciated and that is what you did! You are a great asset to Texas Renters and I bet they know it! Have a wonderful day. Thank you, Sammye Garcia read more

I recently rented a property with Texas Renters, and it is not an understatement to say they were the worst management company I have ever encountered. I will spare you a long review and highlight the details of their nefariousness. In order to secure my rental, I had to deposit double the rent, in addition to paying the first month's rent. They refused to put my husband on the lease since he didn't have "proper" identification even though he had already entered lease agreements without issues before. Also, there were several things that needed to be fixed in the BRAND NEW HOUSE UNDER WARRANTY, yet it was like sawing off a leg to not only get straight answers from the office personnel, but to even communicate properly with the service people/handy man to fix the issues in the house. In fact, the main handy man was unprofessional, dishonest, and even showed up at someone else's house when he was scheduled to be at my own. Thank God we installed cameras and had evidence of his incompetence. Fast forward to the move out process. We spent nearly $1000 fulfilling the move out requirements, yet they still found a way to make bogus charges amounting to nearly $1200! To say the least, be wary of doing any kind of business with this company. read more

During this unprecedented winter weather, my young daughter and I, like many other Texans, were without electricity however we were not without water nor did we experience bursting pipes. Although I had already began ensuring winterization of the pipes, Alex C, with client services initiated communications that began well before the onset of the cold weather. Alex really went above and beyond to ensure there was timely and efficient communication for me and the owner. Alex's extra effort ensured that all the pipes were identified and winter ready. Alex also made himself available to address any questions or concerns I might have or if I should need additional support. Alex's quick response and timely communications gave me peace of mind and a level of assurance knowing I could reach out if I needed anything and I would have that support available. Alex's above and beyond consistent communications and reliability truly helped to ease some of the stress of the situation which, especially in an emergency or crisis, is so very appreciated. read more

Please learn how to manage a business before offering your services to customers. I had called not less than 6 times to schedule a viewing, and I have been repeatedly told that agents are busy and they will call me back for an appointment within no time. It has been over a month now and still no call back. Not to mention, you have the rudest customer service representatives, that would almost want to tell you, hey we don't care for you nor offering services to you. Leave a message and we shall consider calling you back or not. Note that I created my Yelp account just so I can leave you this single star. And this one star is a lot to give. I definitely feel bad for the landlords dealing with you. read more

I would like to thank texas renters for always helping me with any issues I may have. I especially want to thank Natalie for being so helpful, I had a service request placed and she kept in touch with me every step of the way till it was resolved. Thanks Natalie! read more

Quick and fast service when our breaker tripped causing almost $300.00 worth of groceries to go bad, but maintenance ce the same day!

We signed a lease with them about 6 months ago and thought the lease seemed insanely detailed and dictatorial. It included things like not allowing the grass to exceed 1 inch in height, occasional drop bys to make sure the house was kept to their standards, etc. But it was a great property and they seemed level headed so I let it go. Since then it's been nothing but pain dealing with their staff. Even paying them our deposit was a nightmare, they weren't in office during their own office hours and we almost lost the property because of it. We asked them to fix something that was broken upon move in and 4 months later they finally got around to it then CHARGED US for breaking it. We disputed the charger and were given the runaround for 2 months and then they look that amount out of our rent so it looked like we didn't pay that full amount. We also arrived to a garage filled to the brim with garbage and were assured it would be taken care of, it wasn't. They're impossible to communicate with and completely unreasonable if you do get a hold of them. Property is great, management is a nightmare. Don't recommend. read more

As a tenant renting a property from texas renters, I can say it has been an extremely exhausting experience on the front end setting up the lease, and the back end trying to renew. Many of the employees are based overseas and calls usually get dropped before they get answered. I have spent hours and hours on hold attempting to contact management about extending my lease. Hopefully they figure out a phone system that works soon. The only positive I can write is that once you are moved in and have your payments set up, you don't have to deal with the company unless you have a maintenance issue, which I have note had any so I cannot speak Texas Renters service for maintenance. read more

I contacted this company to view a property that was for rent, I was transferred to an agent that had the attitude of someone who was being bothered. He asked my credit score which no company has ever asked for to set up a viewing but I provided it to him nevertheless. He proceeds to tell me how costly it would be for him to come and show the home and if I didn't like it he'd basically be wasting his time. I was confused on how him doing his job would be wasting his time so I got off the phone and proceeded to contact the company. I asked to speak to a manager and was told there wasn't one, I then asked for a corporate number and was told there wasn't one. As a business owner this service is embarrassing and disgusting to say the least. If you have any other options I'd suggest you use them and stay far away from this company. I am grateful that I had this experience because if I didn't I wouldn't have come to this site and seen all of the horrible review and could have easily ended up in a contract with this horrible company! Run!!! read more

Everything has gone smoothly and just renewed my lease. They take care of issues pretty timely. Recommend