I stopped by for lunch and ate at the bar since I was by myself. Ashleigh, the bartender, was very friendly and quick to take my order, She told me a fresh batch of hot rolls would be coming out soon. Within a minute, the manager delivered me a basket of hot rolls that were delicious. A few minutes later, the manager (so sorry I forgot her name) brought me my sirloin steak and asked me to cut it to make sure it was to my liking. It was a perfect medium rare - just what I ordered! Ashleigh checked in with me to make sure everything was good and asked if I needed anything else. Overall a great experience and a hard- working staff. read more

Steak was overcooked. Def way past medium. Very dry. A waste of a good cut of beef. Blamed on training new cook. No manager ever observed at this location after several visits. Past 9pm and not busy so no legitimate excuses. Didn't feel like waiting another 20 minutes for another attempt at medium. read more

This Texas Roadhouse was a solid 5 . Place was packed and for good reason. Heath, our waiter was superb as was the food. The Ft. Worth ribeye was perfectly cooked and full of flavor. Loaded baked potato was delicious and the mixed vegetables. And I saved the best for last, the ROLLS, man they are good. read more

Texas Roadhouse - Ft. Worth ribeye - Barbeque Near Me - Alcoa, Tennessee

We just got off our flight in from Fort Worth TX, and wanted food, since we had not eaten all day...saw Texas Road house thought YUMO steaks... Good food.. And the food was good my rib eye was spot on, salad good, veggies just perfect... BUT service sucked I mean really really sucked... First off they paged us on our pager, had our name on ticket, but sat the wrong couple...had to tell hubby it's okay, but after 20 minute wait, and called to be seated, he said hey we're here,and our name is on that couples ticket, you sat before us! Once seated it went down hill, waited a while to take order 15 MIN....no fresh peanuts,( bucket of trash actually) had to ask for fresh peanuts...no bread plates, or silverware. Brought drinks no straws...wrote order on someone else's receipt. Kept forgetting items, and drinks. Hubby 2/3's done, she asked, "how's everything," hubby said, "you forgot my rice,"" oh I'll get chuckle chuckle," hubby said." I do not want anymore!" Her response was a laugh and absolutely...I got to the point I did not even want to look at her anymore...ABSOLUTELY! And honestly the entire dinner was hard to endure, felt we were putting her out! I went to car, and hubby paid at register,since our ticket was not given to us in a proper way, no receipt etc... He voiced our disappointment at that time. read more

Visited Tennessee for my birthday and decided to eat here because it was close to my hotel. Overall we had a pleasant experience but the only thing I noticed differently about this location is that masks were optional, not required during the height of the spread of Covid (March 2021). We put our names on the list but waited in the car just to practice social distancing. Once at our table we noticed people walking in and around the dining area without masks. We ordered the blooming onion, side salads, steaks and other items. Everything was cooked very well and we were able to take food back to our room for later. If in the area I would go back because the food and service were both awesome. read more

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Great food. Didn't wait long to be seated which was even better. We ordered our meals within 10mins and got our dinner shortly after. I did however ordered my steak to be medium rare but I got it medium. Thankfully it wasn't dry at all so that's a plus. read more

I called to order two steaks for carry out at 5:20pm. I asked if they would be marked because one was Medium well and one was well done. She said yes and told me the order would be ready at 6 pm. I arrived a few minutes early and they took my payment immediately. They finally ring my order out at 6:15pm. The extra wait wasn't too bad, but neither steak was marked. I complained to the carry out girl, who shrugged and said "sorry." When I got home, both steaks were well done. Mine tasted like saw dust. I spit out the bite I put on my mouth and threw the rest in the trash. I can cook a better steak at home on my Foreman grill. I won't be back. See my picture of the steak they gave me that was supposed to be medium well. read more

Texas Roadhouse - Barbeque Near Me - Alcoa, Tennessee

I arrived before my food was ready. Our potato skins were slimy, like they have been sitting there for awhile. My chicken pasta was dry and barely had any sauce on it. My fries tasted old and we didn't get our bread. I came a few days ago and everything was great, wish they would do just as good for to-go orders. read more

Texas Roadhouse - Tater Skins - Barbeque Near Me - Alcoa, Tennessee

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It's crowded, it's loud, you'll wait a long time for a table, and it's definitely worth it! The quality of the food served is incredible for the price you pay. It is a fun place for families as well as adult groups. The waitstaff is friendly and knowledgeable about the menu. The kitchen sends out the steaks cooked the way they are ordered with consistency. The menu has a good amount of various selections.This is a well run restaurant that deserves the heavy traffic it gets. read more

I hate leaving this review but it's time. The poor experiences here begin right at the front door. The hostess staff is rude and inattentive. There's usually a few young ladies at the hostess stand. Most of the time they are chatting and giggling among themselves while guests are left standing and largely ignored. When one finally pulls herself away and turns her attention to the guest it's usually with a slightly disgusted look on her face that just screams how she wishes the guest would just leave. When you are finally escorted to the table frequently there's food left in the chairs or on the table and there's always mashed and smeared food left underfoot. Tonight was particularly disappointing. My family and I supported Texas Roadhouse at the old Alcoa location all through the pandemic. We ordered take out a couple of times a week just to support them. The food and service were good. The old service staff was friendly and efficient. When the new location opened the mostly new staff have been frequently rude and the quality of the food has plummeted. Because of some dietary restrictions I have been ordering the grilled chicken tenders for months with no problems. Tonight the waitress took our order and about 20 minutes later returned to tell me I couldn't order the grilled tenders because they have never had that or served that. I disagreed and told her I had them just last week. She checked and came back to tell me the kitchen would not cook it. The manager came to the table and bluntly asked me what I needed in a very unfriendly manner. I explained and she said that although the kitchen could cook it they no longer would be cooking anything for anyone that wasn't specifically listed on the menu like grilled chicken instead of fried or grilled fish instead of fried. I said I would just cancel my order but my wife could still get her order. She just shrugged and said I could do whatever I wanted. No explanations, no apologies, no empathy or kindness whatsoever. Because of her attitude my wife decided we would just leave altogether. I know us leaving and my review won't change anything because they simply have too many customers to care about just one. My hope is that enough people tire of the bad attitudes, poor service and declining quality to get the attention of someone in the organization that actually cares. read more

Ordered curbside at 12PM to be ready at 5:45PM. My wife went by after work to pick up our food. She waited an hour and 10 minutes and finally went inside to see if it was ready, only to be told that the kitchen was behind and our order was not ready. We will never use their curbside again! Really terrible service! read more

Well, we wanted to try the new location out. Extremely disappointing my wife got food poisoning she's been throwing up most of the night not sure exactly what it was but it was definitely Texas roadhouse. The food was not great. The service was about the same. We figured we would just eat our meal and leave after we watched one of the managers get very confrontational with another person asking from what I can tell a simple question. He said, ma'am, and I'm pretty sure that offended her. she basically said, do not question my gender , he basically said I just said ma'am she didn't like that I'm guessing he didn't know her pronouns I kind of wish there was a sign or something to help people out with that because how are you supposed to know anyway it took about 45 minutes to get our food, which was not great I got raw bacon on my burger. Basically we just took most of the burger home the dog ate it. Hopefully my dog doesn't get sick anyway, if you're looking for somewhere to go get something to eat to somewhere else unless you are mind reader, and can read somebody's pronouns but anyway, I kind of felt bad for the guy. All he wanted was a Coke instead of a sweet tea instead him and his poor wife were totally embarrassed. They paid at the kiosk and left. Choose another restaurant. I'm gonna be honest I usually spend two to $3000 in Texas roadhouse gift cards for Christmas. I will not be doing so this year. read more

Food is always spot on. Server staff is usually pretty good. Great country music, pretty loud when busy but your table is pretty well shielded from others. Definitely recommend. read more

The food was awful! Even our waitress knew it. She felt bad and kept apologizing. The catfish is over cooked with the breading that when you cut into it to eat the fish inside is so slimy and Terrible tasting. Even a regular hamburger was not good. Just throw the whole resturant away read more

Best TO GO order yet As all orders are to go now, we wanted a good steak. It was without a doubt the best Togo order we have had yet. Baked loaded potato was hot and steamy, steaks were cooked perfectly and my side salad was what I had been craving. Oh, and those honey rolls Thank? Yuuuuum Thank you Alcoa Texas Roadhouse!! read more

ordered food ($80 worth) to be picked up at SEVEN and they told me at 6:00 it was done. I didn't get off work till 7 and our food was cold. called and sat on hold for 20 minutes before hanging up. Do not recommend! read more

It's exactly what you'd expect from a Texas Roadhouse. Never had any problems with this location, we usually get takeout and the staff are very nice and the food is consistent. read more

Check it out, best original BBQ and steaks. Atmosphere was awesome and service was friendly. We had the sirloin and ribs combo with baked potato and salad and everything was delicious. All this with freshly baked buns and a beer made it a great evening out. read more

Texas Roadhouse - Watch you steak on the grill - Barbeque Near Me - Alcoa, Tennessee

My service tonight was the worst I have had here in a long time. My server looked liked he was on crack. We got seated and ordered the steaks medium rare and they came out medium, my mashed potatoes tasted like they had been sitting for a while before it got brought out. I also asked for some rolls to go before we were close to be done eating 15 minutes went by and still never received my to go rolls. So asked the waitress behind Logans table who was my server and she was super rude when I asked her if she could get some rolls because I asked my server for some 15 minutes prior. Not sure of her name but she was old with crooked fingers. Overall, not the best experience. Will definitely be a while before I revisit that location. read more

When you are simply in the mood for a great steak, a good brew and a cool vibe this is the place to go and chow down. Prices are easy on the wallet, staff was kind and pretty quick to take care of my date and me. My date enjoyed a beer and a very tender sirloin steak. I couldn't help myself, having a weakness for chicken fried steak, I ordered and ate the whole thing partnered with mashed potatoes with everything on it. OMG! Can we say "food porn" to the highest limit. Everything was so good that I failed to save some to take home for my sweet dawgie. Yeah, she let me know she was not pleased. But seriously, this is a good place to hang out for some good eats. Thank you to the chef and the awesome serving staff. I'll be back! read more

This place is a great establishment . I was recommended by the Holiday Inn right down the street, told me what to expect, and man did they live up to the hype . I got good welcoming service by Tyra (Bartender), she gave me time to chill and determine when I wanted to order rather than being pushy . I ordered a steak with fresh veggies and a house salad . The house salad came out as soon as the complementary bread did, and within minutes the steak came . Wow . I'll admit, some may see it being too quick and not enough for conversion, but the fact they did it a efficient with a quick turnaround was very impressive . Kudos to Tyra and the Management on giving a great impression and I'll be happy to come next time I'm in town . read more

First timers at this location. There was a 10 minute wait and they gave us the buzzer. We sat outside in the waiting area because it was nice out. When it went off we were trying to hand the hostess the buzzer but she wasn't paying attention. She was making a bracelet. I was very surprised because of how busy it was that she wasn't paying attention. Once my husband got her attention we were seating in Troy's section. He was awesome. Very nice and attentive. He made a lot of good suggestions and was very polite and funny. Our food was very good and came out timely and was a pretty good price for getting two steaks and two alcoholic beverages. I would definitely recommend! read more

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Service was good but ribeyes were tough & full of tendon Don't know why they stay packed.

We ate at the Alcoa, TN Restaurant tonight and we're disappointed. My daughter's sirloin was like shoe leather and it took forever for the server to come back and check how are meals where going. We told her about the sirloin and she acted if she did not care, but said she would get another one. 15 minutes later my husband and I had finished are dinners, and still no sirloin. Finally the manager Troy delivered the sirloin. He was not apologetic, said he would see about a discount. Most restaurants will take the meal off for the problem, not this place or manager. He did give us a 10% discount which we receive anyway for being a Veteran. So no true discount. The Texas Roadhouse was dirty with food and napkins on the floors. Very disappointed in our experience. read more

mediocre food and horrible service. steak was over-cooked and server never checked on us.

chicken was great but my salad was warm and I ordered extra ranch and I got barely any and they left my butter out for my rolls ‍

I went here for my mother in laws birthday dinner with the family. We weren't disappointed. We put our name on the waitlist and we didn't wait but maybe 15 minutes when we actually got to the restaurant. The rolls were good like always. We got the strawberry margarita and it was yummy. Everyone ordered steak or a prime rib and everyone enjoyed their meals! The server was on top of it! The salad was really good too. I was so surprised how good it was. I have been here before but this was the best meal I have had here. Will be going back soon! read more

Honestly, you get better service at a fast food restaurant than you do this particular location. I get that a bunch of places are short staffed, but its common sense to read a ticket and make sure you bag/have all of the right items.. poor service on curbside. Additionally- waiting for 30 minutes+ on curbside food that was ordered an hour before is pushing it... but what's even crazier is only getting one of the things you ordered. read more

Great server, very attentive. Food arrived as ordered, very delicious! Overall great dining experience !! Love the selection on menu, and local flavor of decor. read more

This location is consistently busy and for me that's a good sign that the food is good. Sure enough, this particular location has the best ribs I have ever tasted and consistently so. The bread is awesome. My dinner mates tell me the food they order is excellent as well. I don't know because I only ever get ribs here. The other thing I really like about this place is the atmosphere. It's country and the mood is always happy and a care free. Sometimes you just want to get away from it all and enjoy some good food and I submit to you this is an excellent place to do that. The only negative I can think of is that it's difficult to go anywhere but north or east once you leave. If you want to head south on the 411 again, you have to wander the roads of Alcoa/Maryville. read more

Texas Roadhouse - Barbeque Near Me - Alcoa, Tennessee

Our waitress didn't put our food order in for 30 minutes, when it was brought to the table it was cold and not at all fresh. The waitress did bring us some extra bread which delayed "the hangries" and tried her best but the food was just horrible! read more

We love our Alcoa, TN Texas Roadhouse! Always good service! Great food and atmosphere! Musics not too loud so you can actually talk and hear each other at the tables. It's our go to place for a great steak! read more

We arrived at the location and out our name in at the hostess station and were told 10 - 20 minutes. People came in after us and put their names in as well. After 20 minutes we were told they are cleaning tables and we were next. A few minutes later the people that came in after us were seated. I went to the hostess and asked for our table it had been now 30 minutes, the hostess answer was I'm new. Well there were 2 there and neither had a clue. Were seated and Caren was our server she is a 10 out of 10. We had 3 in the party and one at home. We order 2 filets NOT BUTTERFLYED one for there and one togo Two other steaks as well. When the filet came out it looked like a strip or sirloin and not a filet like pictured in the menu or like it served in every other steakhouse in the country. We have been to this location before and ordered the filet and got a filet. We asked the waitress and she took it back to the kitchen and then the manager came out with our togo order and proceeded to pick up the steak (with a gloved hand) and poke it and flop it around and proceed to tell us this is what a filet looks like and it depends how they are cut on what you get. I am throwing the bullsh*t flag on this one. He was very condescending with everything he said. If you want a real filet go somewhere else. If you want to have management talk down to you this is the place to go. I am assuming that they could care less about the customers and quality of food they are serving. I will be shocked if anyone from corporate contacts me because I don't want to deal with management at this location. On a positive not the fried pickles were good. read more

Great place for a work dinner or even eating out by yourself! The staff here is very friendly and efficient. Beer prices are especially good during happy hour. The food was good! Especially for a chain. read more

Totally disappointed in this location. Alejandro is probably the worst server I've had at any restaurant. Drinks came out pretty fast, and appetizer was good. Restaurant was busy and I don't mind waiting for food but having been there an hour and not even the salads brought out we asked for a manager. After the waiter told us he was going to check on our food and never returned. The manager returned to inform us that our order was never put in. That is unacceptable, I understand mistakes happen but if he found out that he hadn't put the order in, own up to the mistake and/or at least get the salads made in hopes the table would stay and leave you somewhat of a tip! read more

Had a party of 9 for a birthday Called in and let them know and were told a 45 to 55 wait. Went in when we arrived to confirm. An hour later we were told that they were waiting for another party who had been there for 2 hours to leave and we would get their table. Jess, at the front counter was snotty about the whole thing and pointed at the sign that larger parties had to wait to be seated. They finally sent us the table ready notification and we found out that we were going to be at 2 separate tables. We asked if we could sit at one table and no one would help us. The party at the big table said they were fixin to leave and we could have their table. The waitress said she talked to the manager and he couldn't make them leave and we told her that they said they were leaving and we could have their table. She left again to talk to the manager and never came back. We spoke with another waitress who got someone to clean the table after another 10 minute wait. We checked in at 630 and finally got the table at 8. On a good note, our waiter Allen (he drew the short straw as a group of wait staff stood and discussed who was going to wait on us) did a wonderful job! He took very good care of us! The food was good and done just as we had ordered. read more

I haven't found a roadhouse that I haven't been pleased with. On our visit it was late and they were not crowed so we were seated promptly. The bonus of here are the rolls and butter for the wait for the food stuff. Our server came right over and got our drink orders and brought them out fast. We got our order placed and it seemed like the food came out as fast. The food they I've had at TR have all been solid choices and there hasn't been any dissatisfaction with the choice. I ordered the country fried steak with fries and a salad. The steak came out hot and tasted great. The food was good overall and the other two seemed to like their choices. read more

I have never in my life been so ashamed or disappointed in being in an establishment as I was here Wednesday 31 July 2019. My client had been given a gift certificate for his 80th birthday and him, his wife, my husband and myself had gone there for lunch. My client had an accident which I didn't know at the time until he came out of the bathroom that it was him. Several staff members were laughing and making fun of him because an 80 year old with Alzheimer's had an accident. I sent an email and was called by the manager who said and I quote;" I'll talk with the members involved!" How about firing those involved!!!! They don't deserve to work in public. read more

I've always loved Texas Roadhouse and my service here is always great. What isn't so great is the horrendous staff working the counter. We called ahead and when we arrived they told us they wouldn't seat us because we were missing one person from our party of five. They have us a pager. We went and sat downtown to wait and not even two minutes later the pager went off. We went back up and they girl said "we didn't mean to do that. Go back and sit down." Ummm rude!! We sat down and it went off again! I took it up there and said I'm assuming this is a mistake as well to which they replied yeah. Our fifth person got there and we told the girls at the front and they said we were next up just to wait there. Well then they took a different group of people to our table so we had to wait some more!! They need to get it together... read more

Had a great steak dinner here. Enjoyed the filet and the fried pickles and as always the cinnamon butter with the rolls is great.