My all time favorite restaurant I go at least twice a year. Once for my birthday and once for my son's birthday! This momma got her son hooked lol. read more

Ordered two dozen rolls online thru the app. Was told on the app they would be ready at 3:17. I get to the restaurant at 3:25. I send a text that i am here and i get one back that says "sorry, order not ready yet". I sat and waited for 15 minutes and texted again. Same answer, order not ready yet. I waited another 15 minutes and texted. Waited more and more. I ended up walking around the store that was next door for a bit. Still nothing. I go back to the restaurant, order still bot ready. It has been an hour!! I called multiple times but no one answered the phone. Finally it's been well OVER an hour, for two dozen rolls! I called for the 5th time and FINALLY someone answers! I asked about my order and she goes, oh, its been ready, just come to the window! Are you serious?! I waited over an hour and its been ready and no one in that hour and a half could tell me that?! I go to the window and the girl at the window tried to make light of the situation by saying I waited a bit. No! It was an hour and a half of waiting! For rolls!! She claimed she gave me extra honey butter. But i want my hour and a half back! read more

Food is always amazing! I order carry out normally and my order is always correct. Staff is super pleasant and do a great job!

Very good food and service! Waitress was excellent! I like the free rolls and peanuts! read more

Texas Roadhouse - Steakhouses Near Me - Brooklyn, Ohio

Had my steak completely over cooked at this location on a take out order (overcooked to dry instead of medium rare). They made us drive 30 minutes to exchange the steak for slightly less over cooked steak(no where near medium rare but it's so dark there we couldn't tell until we left again The manager Brittany was rude and adamant that it was our fault we choose to drive back so we could get a meal. This was one of the worst customer service experiences I have had in years and my issue never even got solved. What a water of money, just go get hibatchi next door at kintaro. It is cheaper and will not be burned unlike here. read more

So very disappointed in Texas Roadhouse today. We may not ever be going back. It's Mother's Day, so I called this morning to see if they would take a reservation. The gal on the phone said they do call ahead seating 2 hours in advance, so if we wanted to come at 5:30, call at 3:30. 3:30 rolls around and now we're being told they aren't taking seating for parties over 8 people. If we had been told that earlier, we could have made reservations elsewhere, but now we've been waiting around all day for this! Spoke to a manager who basically said 'I don't know what she told you that' You shouldn't have people answering the phones on Mother's Day if they're not aware of the policies. They also said they couldn't accommodate us in any way. 'I can tryyyy but you'd probably be at two tables' Now we're scrambling to find somewhere for Mother's Day and could not be more disappointed with the bad information from Texas Roadhouse. read more

I'm impressed. We came here on Easter with a party of 5. Call-ahead seating worked how it's supposed to work (but rarely does in other places) and we were seated in a few minutes. Despite being incredibly busy, the service was excellent. We never had an empty glass, and each course arrived piping hot. The 8 ounce sirloins were a perfect medium rare, the sides were well-prepared, and we had several baskets of freshly made rolls, all of them hot. If this place does so well when slammed on a holiday, imagine how good they'll be on a normal day? Next time we're in town, we're definitely going to find out. read more

Make sure you get a table/order online 2-3 hours in advance. That's how long it takes them to get your order.

Was looking forward to the prime rib,but its only served on weekends. Had to get another cut of steak instead. The overall quality was OK for a chain. The two sides were tasty. They ran out of the Rolls and Cinnamon Butter or couldn't make it for some unknown reason. Therefore was never served any :(. Kinda bad service since server stop refilling water as soon as you pay your bill. Recommendation: Prepare to wait since this is usually busy. read more

Texas Roadhouse - Steakhouses Near Me - Brooklyn, Ohio

While the waitress we had was great, the restaurant itself was not up to expectations. The floors were sticky, the bathrooms were dirty, and the food was very salty. While we have eaten at other restaurants in this chain before and will likely stop at one in the future, we will not go back to this one again. read more

If you want to be treated like the cattle they serve, plan on spending your entire evening waiting for this restaurant to get around to you. There isn't a steak house in America worth standing outside in a line, in 25 degree weather, for the 'privilege' of being allowed through the locked front door to the dining room. It looks more like a ride at the carnival than a restaurant interested in providing a reasonably pleasant dining experience. Four months ago, I tried to eat here. The dining room was half full and they yawned while telling me it would be a 90 min wait for a table because they didn't have adequate staff. Apparently, their most recent solution is to close off the waiting room, lock the front door, and cut a window in the front wall where a hostess hangs out like a carney and determines whether you 'qualify' to come inside and have dinner. read more

love Texas Roadhouse. I have never had a bad meal here. This place is always crowded and always slammed with hungry people. The reason is because everyone loves the roadhouse. I mean what is not to love? They have steak, ribs, chicken, beer, peanuts, sports, and friendly waitresses. This place has it all. My family and I love going here and I usually get the Sirloin steak meal deal. I get 10 ounce steak, baked potato, and house salad. Can't go wrong with it. We will be back and I don't need to tell you to visit because I know you will! 5 out of 5 all day long! read more

We have tried being patient, but after the third time having a messed up to go order I had to say something. We always have something missing from our order. This tome we had a salad missing and one of the kids Mac and cheese was still in its packaging...someone was just being careless. It's one thing to pay as much as you do for food these days but to have it consistently messed up is just bad business, especially for a chain. Management needs to be more hands on at this location. We go here at least once a month and the last three times have had issues with the order. We also waited an additional 22 minutes. read more

Texas Roadhouse - Mac n cheese still on the manufacture bag. Gross! - Steakhouses Near Me - Brooklyn, Ohio

We ate there tonight. Great appetizers, amazing ribs, mashed potatoes, sirloin steaks were good. We loved the sweet tea. Our waitress was so nice. It was a fun evening! read more

My husband can never get his steak cooked right. I was told by the waitress I can pay her or use the link on my bill to pay . She never came back to our table so I used the link on the bill. When I woke up the next day I had a rude voicemail from the manager saying I didn't pay my bill and she was calling the police . I called texas roadhouse because I had a confirmation email from the link and my credit card my payment went through and the manager was still rude and said just pay your bill and hung up. I called texas roadhouse corporate and they found the payment and couldn't explain why the manager would call me but they would call the restaurant and let them know it was an error. I will never eat at this location again the proper way would have been to just call and say you believe it was an error in my payment and a apology would have been nice for the wrongful accusations. read more

I typically write good things only, but I am totally disgusted with the fact that I've called for call ahead seating for two days in a row and no one answers the phone. I got a gift certificate for Father's Day and was really in the mood for steak but this restaurant should be closed based on the way they don't service their customers. read more

YOU CAN PUT YOUR NAME ON THE LIST WHILE YOU'R STILL AT HOME! So much for wait times lol. But seriously they allow you to call ahead and put your name on the list and avoid the wait, which is super convenient for people with children who cant be without paw patrol for 5 minutes! But okay to the food! Arrived on a packed friday night, no meat for lent my booty! this place was PACKED. Surprisingly we got seated right away. They actually have this really awesome system that lets the hostess know when a table has received their check to speed up wait times. Very cool very cool. Bloomin' onion for the win. Ours came out perfectly fried with the horseradish sauce to compliment it. They also give you endless bread rolls with this pretty tasty cinnamon butter spread. I ordered a steak and rib combo, complete with cheese and bacon fries. it took 35 minutes to come out, and by this time i was annoyed because other tables around me who had gotten there well after me received their food before me. Pricing wise it is your standard franchise menu, $15 for combo meals, full steaks were a little pricier but for fair market value. Atmosphere was extremely loud, and they do this really annoying and over the top birthday thing like i literally had to cover my little ones ears. He has a sensory disorder and the restaurant should give people a heads up that this occurs otherwise it just ends with an upset toddler. Staff was friendly and fast, the food was decent and exactly what you would expect from a franchise place. read more

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Well Done Steak, Loaded Mashed Potatos, Corn and Shrimp Skewer! Always a pleasure to eat here! Great food, great price and atmosphere. However, the staff? Very immature. Their side comments that they have about their customers are very unprofessional and rude. read more

Texas Roadhouse - Steakhouses Near Me - Brooklyn, Ohio

the steak was pretty decent. But the free bread - AMAAAAAZING. You can get refills of the bread, which I did. You will want to take some home (which I did). read more

I loved the drinks (had raspberry iced tea). Cinnamon butter and rolls were perfect. The blooming onion was perfect as well... It did arrive late, nearly the same time as the entrees though. The porterhouse steak was a disappointment. I ordered medium-well. The better filet was cut thinner and came extremely well done, which absolutely ruined the best part of a porterhouse steak. The other (cheaper and larger) filet was more well done than medium-well as well. I came here for the porterhouse and I feel like I've had better at Longhorn. It was still good (I love anything bone-in), but I won't be returning to eat a porterhouse here. If you do get it, I recommend getting a medium... if you are lucky, you may get medium-well? read more

Loved the food, loved the server (Ash R) She RIPPED thru that place like it was on FIRE!!! The only complaint I have was even seated next to the bathroom, we heard no less than 3 birthday songs! Is this the only place in Cle that has bday celebrations??? Ugggggh EVERYtime we come here. Gets old! But either way we are still glad they just opened a Tx Roadhouse near us in Riverview Florida? Just wish this server wanted to transfer down! read more

Worst Texas Roadhouse I have ever been too. We check-in online then waited for 2 hours on the car. We finally went inside to see how much longer and I guess they didn't even have us checked into the system, it's a great place if you want to wait 3 hours just to be seated. At this point it's not a staffing issue it's and incompetence issue. read more

Place was empty. 1 hour 10 min wait? Usually they are packed and you get right in. Not sure what's going on here.

Ordered To Go Was told the order would be ready at 9:20PM I text HERE at 9:22PM Was told my order was not ready 9:45PM I walk up to the window and ask whats up. I was told that my order was not ready, and the kitchen was backed up. Whatever, I'm patient 10:00PM rolls around, I get my bag Drive home (I live 2 streets away) My food is cold. 1 Steak, Broccoli (Which they forgot),Fries, Rolls Not a single aspect of it was fresh out of the kitchen Why the F did i wait an hour for food that was clearly sitting out for 20+ minutes??? read more

Had my favorite smothered chicken and it was righteous, yet again. Have you tried it yet?

Easy to be seated. Placed was crowed. Our server Tami was friendly throughout our service. When asking for our bills Tami started small talk and mentioned that it's been a really crazy day. She explained that everyone is quitting lately. Without our party wanting any more info, she went into further detail reporting "none of the black people leave tips." I'm sorry, she actually started by saying "not to be racist but...." At first I thought okay, some black people just don't tip. I think she felt comfy saying this to my white son and his white girlfriend. She further reported that "black lives matter" people are getting these $600 stimulus checks and out eating steak and shrimp for free. She threw up her hands and said these people are horrible. I asked one of the other waitresses to please send a manager over. I let him know that his waitress is complaining to us that black people aren't tipping and she feels that people who are "black lives matter" are getting these stimulus checks and not tipping her. I let the manager know that I felt black lives matter and plenty of white people are receiving unemployment currently. The manager said he wasn't sure what to say, he's embarrassed and he will have a talk with her. I asked him why this waitress felt the need to express her political views to us, unprompted. He just stared at me. Mind you, a majority of patrons were black. I wanted to stand up and let everyone know, but I knew that wouldn't be beneficial to anyone. Manager refused to comp our meals or drinks. I usually leave a 20-30% tip. For the first time in my life I left nothing for Tami but sure did give cash to a young black waitress who was busting her ass. As a waitress in my previous years I felt this was pathetic. She was attempting to gain sympathy using our commonality of being white. I've served plenty of black and white people who both left me nothing. I worked at Golden Corral as a young lady bussing tables and I left that job due to the instability of income. I also believe that if you can't leave a tip you don't go out to eat. But that's just me. 1. If you are upset that a certain race isn't tipping, maybe you should choose a career that doesn't rely on that race to pay your bills. Or perhaps choose an employer that has a mandatory tip. Texas Roadhouse has a pretty diverse clientele. Plenty of black people eating there. 2. The practice of tipping leaves your employer all the benefit. You are working in an unstable career right now. Either no one goes out to eat and you have no job or people want to eat and tip less. Pick your poison. Maybe leave that employer like the rest of your co-workers to make an impact. 3. Black lives matter has nothing to do with why people are unemployed right now and receiving unemployment assistance. Your government has created the financial issues we are currently facing. I wanna eat the delicious rolls and forgot about COVID19. 4. I go to lunch and dinner often with blacks folks and they all tip... and gainfully employed. Tami, many people received a stimulus check... that was months ago. That money is long gone. Just admit you don't like serving black people. ‍ read more

I love their bread. Last time I was there with my family I ordered the sirloin tips and told the waitress not to put the spicey sauce that goes with it cause it was too salty for my taste. I was disappointed cause she didn't listened. I ended up just taking it home and gave it to my daughter. I've eaten it without the spice before and tasted great! I did not complain....( I dint want anybody to get in trouble)..I just wish the waitress/waitresses would listen. Anyway,,,,some of their food are still good. Parking is ok. read more

Great food and great service!! Kylie was our server and she was absolutely amazing. The steak was great with great prices. I can't wait until the next time you have won me over!!! Thank you Texas Roadhouse you are killing it!! read more

Girl at the host stand was not friendly and told us to order outside after they were already done taking orders...

Well this location just gave me and my 5 girlfriends all food poisoning. Every single one of us got home and got sick to death out both ends. Thanks roadhouse. read more

Ordered two prime rib dinners at about 1:00 PM for pick up at 2:30. When we arrived for the pick up, they informed us that they were out of prime rib. No they weren't. It was only 2:30. Anyway, I asked why they didn't let us know earlier so we could change our plans, and the answer was "I don't know." So they offered us a full refund, and I said yes. Then they tell me that it will take 5 days for a refund. Five frickin' days??? I'd like to know what's going on. Went to the grocery store yesterday, and couldn't even buy a prime rib. No matter. TRH had no business waiting til last minute to let us know they could not fill our order. I said it before, and I'll say it again, NEVER AGAIN. read more

I went here the night if my engagement, which was a few days ago and it was just great. We called ahead to book a table and right when we got there they seated us, it was perfect. The waiters and waitresses are completely sweet and genuine. The waiter we had for the evening was completely honest and had told us he was running little behind which was fine, we were just glad he told us instead of us feeling like we were being ignored. We ordered and he told us how long the food would be. 15-20 minutes later food was here. Yay. My fiancé's chicken wasn't cooked right, however they took it immediately and gave him a new one maybe 8-10 minutes later. The manager brought it out to us and made sure it was cooked how he wanted it. Pricing is good for what you get ! The staff and customer service is great. And you can tell they have a system so everything runs smoothly. Good job! read more

Texas Roadhouse - Steakhouses Near Me - Brooklyn, Ohio

I ordered 10 oz ribeye combo with shrimp and a sweet potato as a side. My girlfriend ordered ny strip with loaded baked potato. Great tasting steak and cooked to perfect temp. The bread you get with meal are so addicting read more

Texas Roadhouse - 10 oz ribeye combo with shrimp and a sweet potato. My girlfriend ordered ny strip with loaded baked potato. - Steakhouses Near Me - Brooklyn, Ohio

Went to pick up a takeout order and decided not to get my food after seeing how the workers were acting. All they were doing was acting incredibly ignorant -- making fun of customers, throwing bags around, letting them touch the filthy ground and then putting peoples' food in it. Would expect people working there to act like they're at a place of business, not high school. I won't be back. read more

The wait was 90 to 120 minutes. I joined wait-list on app, but they start your wait time when you check in at desk. Horrible customer service read more

I ordered a burger from here and they made it RAW and it messed my stomach up I don't recommend this restaraunt

This was my first experience with the chain. The portions are humongous, and they have the best yeast rolls I've ever had! I got two baskets of yeast rolls, and I almost didn't have enough room for the rest. Every time I come here, I bring almost half of the steak home for lunch the next day. The steaks are huge, but dry and overcooked sometimes. The service is all right, and the atmosphere is fitting. read more

I would come here for just the sweet rolls & cinnamon butter! I love how they come right out when you're seated. I got the chopped steak aka the road kill. It was topped with mushrooms, onions, cheese & I got a side of brown gravy to top it off with. The meat was juicy & cooked perfectly! It went really well with the brown gravy. I normally get the chopped steak from Brown Derby Roadhouse but, this chopped steak is so much better than Brown Derby's. The chopped steak came with 2 sides so, I got the rice & sweet potato. The rice was mushy & tasted off & the sweet potato was also very mushy. I could of skipped both of the sides. I guess if you come in from open til 6 Monday-Friday's, you can get this meal & other meals for only $8.99 which is a really nice deal. read more

Dinner tonight was amazing!! Came to bring my boyfriend for his first time and he loved it. Menu was restricted with many items unavailable, but everything we had the chance to order was delicious. Food and especially service were great, although his steak came over cooked, Caitlyn noticed right away and took care of it! read more

Tuesday, February 18th approximately 530pm. Our server was excellent!! Her name is Ashley and she took great care of us, bread on standby, drinks to us everytime we got a quarter of the way done. Consistantly checking up on us and always had a smile. read more