Everything was very good and we enjoyed the event we were celebrating which was a birthday

I have been there twice this year and bought a sirloin each time hoping the first time was a bad day. Nope, the meat was tough and I finally did not finish my meal. Won't be going back. read more

Texas Road House is always busy! This location was no different! I rushed to catch the Ole Miss game on Saturday and managed to get three seats at the bar. I asked the bartender if he could put it on ESPN and he did! HUGE Thank you to both of these extremely sweet bartenders. Ambiance: Casual Let's get into it! What's not to love? The entire menu is fantastic! Those Rolls are delicious! Roll me UP! Yes to the honey butter! read more

Texas Roadhouse - Thanks to the Bartenders for putting on the Ole Miss Game! #HottyToddy #10-1 - Steakhouses Near Me - Charleston, West Virginia

Management is horrible. We received text to come in and be on deck while table was getting ready. 35 minutes later we are still waiting. If the wait list is not going to work like it's supposed to, do away with it. I'm sure food will be good if we ever get seated. read more

Went on a Thursday around 6. Packed as always but made a reservation so it wasn't bad. Service was slow . But expected. The fruit fly in the margarita, not expected but still not the end of the world . The overcooked chicken wasn't expected and wasn't great. The stink bugs landing on the table and on family members drew the line . They have ben slammed since they were opened . Maybe they should close for a few hours and deep clean the restaurant for bugs and flys in bottles . For now on I'll find a different Texas that isn't this one . read more

Had to send appetizer back because it came to the table cold and no sauce on wings.(wings,rattlesnake bites and tator skins) Ordered steak med-rare and it came out well done. Not happy with visit. Hopefully it was a fluke. Food is usually delicious. Our server Nena made sure everything was corrected. Then the food came back out hot & delicious read more

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This was a take out order. Food was excellent and ready when we got there. A big woo hoo for the drive through window.

Always consistent quality food and fun environment. Server was attentive and accurate with my special alterations to the order.

Always a great time ! Great food and great people ! Everything is always right and on time

I had prime rib at Texas roadhouse last night the worst prime rib I have ever had someone had chicken said it was awful we had four meals none were good always got good meal there don't know if new mgt or new cook or what service was good but will think twice longhorn or roadhouse before I choose read more

I was on the waiting list for almost 2 hours went in because it said my table was ready and still waited another hour and my party still never got called but the people they told was an hour wait that came in after me got called before me. read more

We were visiting WV on vacation and was so excited when we came across a Texas Roadhouse. Ours close to home closed. Of course we had to stop and eat. Just like we remembered the yummy sweet bread, really great food, and our server was very friendly and attentive. The only thing I can really critic was I am not postive the sweet potato was a sweet potato. I think it was a Yam which was somewhat disappointing but over all we had a great dinner. The restaurant was comfy and lots of fun stuff to look at. read more

Like most Texas Roadhouse restaurants, the steak was grilled to perfection and the service was exceptional. It's hard to resist their NY steak, served with those hot rolls. read more

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Texas Roadhouse is always good. Need I say more? I will say more, but I love the rolls, rattlesnake bites, and their salmon. The place is always clean and the people are always nice. read more

Fast service, good food, very clean, if you have been in a Texas Roadhouse you have been here but the staff makes it good!

Texas Roadhouse is a favorite steak chain for a few reasons, There consistency to hit on food, service and have a price point that will not kill your these days is remarkable. So when on the road there were three steak chains within one mile. Two were dead, Texas Roadhouse was jamming. Seated with little wait and my waitress was right on top for drink and soon food order. My Fort Worth Ribeye was exceptional with sides of loaded baked potato & veggie. Only one small hiccup was I ordered a dessert they did not have and the waitress came back to inform me the brownie was sold out. It's a fun atmosphere with staff dancing to music and smiles. Strong 4 for this visit. read more

Texas Roadhouse - Ft. Worth Ribeye w/ loaded baked potato and mixed veggies - Steakhouses Near Me - Charleston, West Virginia

Packed to the rafters on a weekday night for my first ever visit here. Service was quick considering the busyness and proportions were surprisingly large. A pretty generic Western/ country theme decor with accompanying music ( which seemed a tad loud for carrying on conversation but I digress). Dinner for two with top landed at $50 which is what I expected in this area. Would definitely recommend . read more

Food and service was amazing. I highly recommend this place! There was a small wait but well worth it. The servers were all so kind and helpful. If you haven't been you need to go!! read more

Texas Roadhouse - Prime rib and chicken with portobello mushrooms. Very good! - Steakhouses Near Me - Charleston, West Virginia

Steak was good, salad good but corn tasted like a salt shaker had been emptied in it. Both of my forks had a hard white like dried cake icing on them. Service was good. Been here many times but was disappointed in this trip. read more

I will never go there again! I have been to other Texas Roadhouses but, this one is the worst. My ribeye was a 1/4" inch thick at most and of course over done. We were placed back by the bathrooms. Just a really bad experience. read more

I couldn't believe how rude the hostess was.... I will never step foot in this place ever again.... I get it that it gets busy but there is no need to be rude to the customers.... We left and didn't even eat. read more

Stopped in today for lunch (party of five) and everything was great. Served promptly, orders taken quickly and arrived hot and fresh. Ask for India for your best service experience! read more

Texas Roadhouse - Ft Worth Ribeye cooked perfectly - medium rare! - Steakhouses Near Me - Charleston, West Virginia

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Zero stars for customer service! We waited over 30 minutes, hostess said she called our name. She did not. She also said please have patience. I said I just asked how many were in front of us. Will never return. read more

This was our first time at the Texas Roadhouse in Charleston. Had some 1990s Shania Twain playing, ate a good steak, and spent quality time with my kiddo. Felt like a pretty perfect day for my birthday. David, my son, rated his steak a 10 out of 10. He was so pleased, he told me it was okay for me to go to Bath and Body Works after we finished...and I could take as long as I wanted buying pumpkin spice stuff in there. So, I considered that a total win... read more

Texas Roadhouse - My son and Texas Roadhouse food - Steakhouses Near Me - Charleston, West Virginia

Always great here. I love the chili. I usually get a Combo of Ribs and Steak. Eat the steak and take the ribs home for later. Service today was great. I had the pork chops with mash potatoes and chili. read more

I travel for work and like dining at places I cannot go to when I'm home. Texas Roadhouse is a fallback option for me when I cannot find something else that piques my curiosity as they have steak I like and of course the rolls. Today was one of those days where I went to Texas Roadhouse. Candace was my server and the entire time I was here I felt nothing but rushed. I put in an order for an appetizer, salad, and steak. Never got one bite of my appetizer in my mouth before my salad was dropped off at my table. I like having the ability to spread out my meal and not all at once. Something I learned when I was a server and appreciate more as a diner. Soon as i finished my app and salad my entree arrived. It was all well and good though as I was a couple bites in Candace dropped off my receipt, no asking if I wanted dessert or that usual jazz. When I finished my entree she took my plate and my rolls as well. Felt very much like you're done now go. read more

My husband and I took our 80 year old friend to the Texas Roadhouse. It was so cold in our section my husband asked them if they could turn the heat up a little. He has rheumatoid arthritis and the cold makes him hurt. Shortly after that the music was turned up so loud you could barely hear each other. Our friend had to take her hearing aid out because it was hurting her ears. Other people in our section were talking to their waitress about the cold. I ordered the prime rib. It was delicious but I couldn't eat part of it because there was a big piece of fat on it. We spent over $100.00 on our meal and it would have been nice to eat it without being so cold and the music so loud. Next time we come and it is like that we will leave and go somewhere you can be comfortable. read more

It was Friends & Family Night, a soft opening for the newly opened restaurant. A practical real deal training for the entire staff, line cooks, servers an' management alike. Because the meal was free for a party of up to four (alcohol not included), it was a very limited menu. Three different entrees to choose from an' most if not all sides were available. No 'tizers or desserts were a part of the menu, but they did offer samples of some their apps. I sampled the Cactus Blossoms (think Bloomin' Onion) an' Rattlesnake Bites (diced jalapeño cheese balls) an' both were very good. Of couse they kept us in hot hot rolls an' that honey butter stuff. They're t' die for, but we didn't fill up on bread. Food--I had the 8oz sirloin (medium rare) an' the loaded baked potato with a Cesar side-salad. The steak was cooked to perfection smothered with grilled onions an' mushrooms, very flavorful! The loaded potato was just that, loaded with cheese, bacon, an' sour cream. Also the potato was baked with coarse salt on the skin, I love that. Loaded baked potato was loaded with decadent flavor! The Cesar salad was as good as I've had at any family restaurant. I ate it all, an' I never do that. The food gets an A+. Ambiance--The restaurant was bustling an' very busy with a lot of guests an' workers. Everyone was having a noticeably good time especially the employees who were still in training. They would all do a silly line dance when a certain song came on. Everyone was friendly an' polite. No issues at all. Ambiance gats an A. Cost--This portion is incomplete as the people was free for the table except the adult beverages, an' my wife paid for those. Cost gets an' incomplete. Environment--Texas Roadhouse decor is about what ya might expect from a chain steakhouse. The new facility was really nice new an' clean. One thing that they had that was cool was a deli style meat case where you could see different cuts of steaks. Not sure if it's functional for practical use or just ornamental, it was cool nonetheless. Environment gets an' A. Service--service was really good when ya consider that all the servers were new, training an' still learning. They were all havin' to use some kind of tablet that you could tell that some were strugglin' with. Chelsea was very attentive an' friendly an' got our orders correct. Aside from one or two very minor hiccups an' bein' a bit slow, again, they're very busy, service gets a solid B. Great experience. If this place stays the course they are gonna be very successful an' make a lot of money for years to come. Overall, A. read more

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Went to Texas Roadhouse at Southridge for dinner (we had a couple GC from a fundraiser we bought). The lot was packed, but we only had to wait about 5 minutes to be seated. Staff was friendly and attentive. We ordered the cactus onion blossom (I think that is what it's called) for an appetizer and the sirloin with baked potato and Caesar salad. The appetizer was delicious. Caesar salad we were not a fan. The dressing tasted more like miracle whip than Caesar. Our steaks were cooked perfectly and cut like butter. Baked potato was fabulous as well. This was our first time visiting, we will definitely be back! Shout out to Brittaney our server, she was fabulous! read more

If you have a waitress named Amanda, request another waitress or leave. She is very smug, overconfident, and inattentive. She will make smart alec comments while also debating you that your steak IS in fact made how you ordered it! The manager is not much better in likewise debating your complaints. We waited 1.5 hours to be seated (and had bad seats at that) and then an hour to get our meal which was offered up in nearly every bad way imaginable. The rolls were good but the waitress was stingy with the butter, the dressing was too vinegary and peppery, my steak was served without a potato (which came later after the steak was cold), my date's steak was oozing with red stuff even though she ordered it to be warm and pink, and my date's sweet potato lacked brown sugar and cinnamon. We took our food home because we did not want to wait for everything to be remade correctly. We basically had a dinner that consisted of rolls and a salad. The rest of the food left with us (see photo). We--along with our one-year-old son--were exhausted. Ordinarily, I give this restaurant an A but tonight was a D+ at best. It's one thing for the food to be less than stellar but it's another thing for the waitress and manager to be rude. That is a sign of terrible management. I was a regular customer, but after tonight I will not return for a very long time. This is how you lose your regulars. Over time, it matters. read more

My aunt and i went to Texas roadhouse this evening. We sat down pretty quickly. That was the only thing that happened good during this visit. We waited for 15 minutes before someone came over and asked "have you been served yet". Then the waitress passed us off to a young girl who was very disrespectful. We had to ask several times before she finally brought the bread. She only refilled out drinks 1 time. The server never brought my aunt's side of a sweet potato or cocktail sauce for her shrimp after asking several times. By the time she brough bread and my aunts sides we were done with our meal. My aunt at the end wanted to pay cash and when she gave the cash the waitress gave her a disrespectful look. Get better servers who know good customer service. My steak was good but the only good thing that came out of this time. read more

The waitlist is a complete joke. Don't come here if you have anything to do for the rest of the day. Joined the waitlist and still waited 45+ minutes and didn't get a table. read more

Worse trip ever. It wasn't our hostess it was management and our food was cold. The manager/boss/owner who came to deal with our situation 2 hours later then the next day was combative. The food was cold and it was due to lack of ketchup in their containers that are unable to see through to the inside.. empty ketchup containers literally. Get some bottles that you can see through. This owner needs to step back from his role; he ruined our meal and definitely doesn't need to be the person handling customer concerns. read more

We have always received quick and polite service at this location. We usually get the rattlesnake bites (deep fried spicy cheese balls) and the chicken fried chicken. Food's always been great. The chicken is thick but moist. The green beans are really good here too; lots of meaty flavor. Everyone knows about how great the fresh rolls and cinnamon butter are. read more

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awful waited and hour just to be seated then another hour for food and it was cold.definitely worst experience of texas roadhouse Ive ever had. read more

Placed a to go order, and it was a little late, but would no have complained about that.,upon getting it home, my rib dinner did not have both sides. The prime ribs were ordered rare and were grossly over done. One of the prime ribs was so dry and tough, an end piece that was like shoe leather and it was barely edible. We called and waited almost 10 min only to be disconnected. Called a second time and the person who answered said someone would be with us right away. Never happened, we hung up. So 2 awful prime ribs, one missing side and no manager ever took our call., Not sure what has happened to Texas Roadhouse but this experience has made me realize how much they've gone down in quality and customer service. I won't go back to this one and will likely avoid the others. read more

This was my Birthday dinner . Texas Roadhouse was Amazing! The atmosphere was busy but fun! Our server was great too! Ask for Nathan read more

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This restaurant is all about the steak, and the steak gets 5 stars without hesitation. I had a rare 16 ounce ribeye with mushrooms and onions on the side. Absolutely zero complaints. Seasoned well, cooked perfectly, quality meat. The reason I have to go lower for the overall score is simply the lack of vibe and beer selection. Boring pop nu-country played a little too loudly, lack of interesting decoration, and a handful of bland domestic lagers. This is the place you take your family after a little league game when you want a nice big hunk of meat instead of Mexican or Applebees. It does it's job very well, but doesn't add a lot extra. I enjoyed my dinner here, and I will likely eat here again, but it will not make the top of the list. Thank you to the friendly staff! read more

Everything was great we haven't had a problem at any of the Texas Roadhouse from Missouri to North Carolina

Had a great dining experience here for our first visit. Was hesitant after hearing so many bad things but glad we gave it a try. Food was great. Service was great. Our waitress (can't remember name but she had pink beautiful hair) was very attentive and had refills of our drinks and rolls on deck. read more