Do not go here for service. Corey is very rude and unprofessional. When customers come in they…read moredeserve respect.

Thank you William for making our experience in the store so informative!! He was patient, answered…read moreall of our questions and really knew his stuff. The best place to get your bike!!

Purchased a bike for our son today. Evan was very knowledgeable and Russ helped give the bike a…read morecheck before we left. Highly recommend. Shop is located on the corner of Davis and Rumfield.

Dropped bike off am and met with courteous staff. Reviewed issues, young man explained aproximate…read morecost and then indicated bike will be done that day! In less than 2 hours, received notification bike was ready for pickup! Great service from this establishment!

Love going here! They have great service and really make it worth going in-person vs buying online…read more It's nice to have the advice of people who know what they're talking about and everyone I've met so far is super nice. Excited to try out their weekly group rides.

I just bought a Velotric Discover 3 e-bike from Mad Duck. Clarence has been great with helping me…read moreget the bike. He is a wealth of knowledge & very helpful. None of that attitude you can get from some bike shops. I used to ride road & mountain bikes, but things have changed since I have gotten older & the e-bike works out better for me now. Don't buy one online, get it through a bike shop, you will get better support & have a better experience! Mike & Clarence set up the bike for me & then worked with me on the fit. I am very happy with the experience! Make sure you buy a Mad Duck Cycling Camelback water bottle before you leave!

Great service, good selection, good value. They actually helped me through the whole process of…read moretrying on multiple shoes to find the right ones for me. I'll go back for all my walking/athletic shoes.

I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

I need a tune up for a bike that hadn't been ridden in several years. I took my bike down and they…read moreare great. They are extremely friendly and knowledgeable. I would recommend them hands down to anyone needing a bike or work done. They have all kinds of different accessories etc. I read a few reviews and it looks like they have had some drama in the past but I think that's just a one off event and not something that was just randomly planned. They are good people and once again , if you need bike service, do see these people.

Clyde and Brandon are the only two people here and I've dealt with them for at least 10 years. When…read moreI had a serious accident on my analog bike, they gave me great advice on an electric trike. we ordered it sized for me and they assembled it. When it's brakes got out of adjustment as the cables stretched a little they made a home call since my home is too far from their shop for me to ride to on the trike. you can't go wrong here.

I worked with Libby and Ryan over the last four months on an order for a Project M 4wheel camper,…read morethey were both incredibly patient and informative through the process and even bent over backwards when there were some confusion about the order (which turned out to be my fault). Highly recommend these folks, you can get outdoor gear anywhere but these folks make it their passion. Brian

I ordered a fridge slide tray from this company. I had an issue with my order. CB Adventure went…read moreout of their way to solve my issues. Very rare and exceptional customer service!!!

This shop hasn't changed to much from when it was Mellow Johnny's many years ago. They still carry…read morea good range of brands, they are starting to carry more E-Bikes. We came in specifically to see if they carried recumbent bikes, unfortunately they do not. It's an item that needs to be ordered. Staff was super nice tho, very helpful.

Went to look around and specifically for bike shoes. Celso (not sure if I spelled it correctly)…read morewas an absolute jerk. How do you insult someone and degrade experience and prior knowledge (already have competed many times just replacing shoes) when trying to sell a product?? He had such a poor attitude and demeanor we walked out and will not send friends and other competitors we ride with to be treated like that.

We took two bikes with flat tires to drop off for repair at the shop just before closing. Corey…read moreoffered to fix one of them right then. He ended up staying late and repairing three flat tires. Corey thoroughly inspected the rims for debris and defects before putting in new tubes and he adjusted the brakes, too. I couldn't ask for a better experience.

Only open Tuesday through Saturday, this store is on the backside of where Google Maps took me…read more Actually on Shamrock and not Cullen. As soon as I stepped inside, I felt very welcomed. Gordon, think that was his name, took very good care of me. We talked about my needs and what I was looking for in a bicycle. I felt better about my experience here than the last shop I checked out. Prices also seemed way more reasonable. At this point, I'm still researching bicycles; however, I have a feeling Colonel's may be where I finally make a purchase.