Best bike shop in Dallas. Saved me on multiple flats and mystery mechanicals. Solid product selection, great Pinarello stock, and staff that actually knows what they're talking about. read more

Leave Steve off the register. With his horrible customers service skills, he leaves a bad impression on the location. This is my second time coming here for service. Steve definitely gives a bad impression of the location by ignoring the custom while being on the computer... if they have so much to do maybe hire someone who is not in so much hurry to finish that they forget the customer right in-front oh him. read more

Great service. Gave estimate and completed work quickly. Will definitely return. Friendly people.

The service was great! They checked an older bike and tested it, told me all that needed to be fixed. Did it in a timely manner. The selection of the parts matched my bike perfectly and it rides very smooth now. The value was reasonable based on the market value. Not only did they fix my bike they gave me good tips on keeping it in shape and places to ride it. Installed basic stuff really quick. The guys there are very nice and knowledgeable. Super helpful and if you have any questions they are more than happy to explain. Recommend it, best place to go in Dallas, for me personally. read more

Dallas Bike Works - Looking good! - Bikes Near Me - Dallas, Texas

Helped me get my bike repaired after a crash and did a great job. My new go-to bike shop in DFW.

Very nice and very service oriented. Understanding and helpful. Very good vibe. Thumbs up !!! You will not be disappointed. read more

This place is awesome! The team went above and beyond to help me with all of my needs!

I recently took my 9 year old bike in to have an annoying problem looked at and get a general tune up. The mechanic, Brett, said the problem could be a bad cable or possibly the bottom bracket. The cable is cheap. The bottom bracket is pricey but essential. Being the eternal pessimist I counted on the problem being the bracket. I also opted for their best tuneup package which comes in at just under $200 but includes several helpful adjustments I'm not qualified to make. Well, the bottom bracket turned out to be just fine and the bike now rides like a dream. And I appreciate Brett's being straight about the bracket. He could have easily done otherwise and I would never have known the difference. That alone has made me a loyal customer. The bike was finished on schedule and service was helpful and friendly. One minor observation - I couldn't find their phone number on their web page, just on Facebook. I also found it on Yelp. A minor annoyance. Sunday, June 7: Still 5 stars. On Friday I took my now 11 year old bike in because of a strange clicking noise I couldn't diagnose. I fully expected to have to leave it and return to a find it had had major surgery. Enter Warren who took my bike under his care. Greased some parts, took it for a couple of test rides and returned it to me fixed all while I waited. And he only charged me ten bucks with instructions to bring it back if it wasn't right. It was right and it rides great. Thanks, Warren. And thanks Dallas Bike Mart. read more

I had not been riding on my bike in over a year. When I arrived at White Rock Lake, my rear tire wouldn't stay inflated. They are conveniently located near the Northwest side of the lake and have convenient parking. They have a nice selection of bikes, albeit much higher than anything I'll be able to afford any time soon. The two associates I spoke with were helpful, friendly, and answered all of my ignorant questions, as I haven't been in a bike shop in 12 years for anything other than a tune-up. Ben diagnosed that one of my tires had several thorns in it. He pulled them out and replaced the innertube. After that, he ran through all the gears, brakes, and mechanics, and sent me on my way at a more-than-reasonable price, in about 10 minutes. I returned to White Rock Lake ashamed of myself for waiting so long. Nice place. read more

Friendly down to earth accommodating service and great sales folks. Highly recommend this establishment!

The guys in the store are not friendly. No smile or welcome greetings. They all seem condescending and not conversational.

I sent my son here, today, to buy a brake cable for a bike he is going to start delivering food with tomorrow, because our car was stolen. I sent him to this shop, around the corner from our house, instead of Walmart, not just for the hardware but for guidance on how to install it correctly (for safety). He was given no guidance for the installation of this $16 brake cable, ($4 at Walmart). Instead, when attempting to obtain guidance again by asking if it would be hard to install, the person helping him responded, "not for me." and laughed at him. Elitist about bike assembly - that's a new one on me. Not a good look. Especially when there's another bike shop 2 miles in the other direction. Yuck read more

The crew easily knows what they are doing. I walked in told them what I was experiencing and less then 10mins I was on my bike riding around the lot with the problem fixed. I am on an Ebike and  although their Ebike specialist only works Friday they still told me to come in to get my bike checked out and glad I didn't wait because that would have been more days with out my baby. I arrived around 1030 and was in the car by 1045 heading to my 11 o'clock appointment. With my bike fully fixed. And a better understanding of basic upkeeps needed for the kind of bike I had. Didn't get the person who worked on my bikes name but he had a cowboy hat on and tan work boots Got greeted with a nice smile and instantly helped. Im new to Dallas but I have my everyday fix it bike location now read more

I had done my google research on bikes but still wanted to go to my local stores to bounce my thoughts off of them. Stopped into Dallas Bike Works and they had a decent amount of bikes and luckily had one that was on my short list. I spent some time with Fernando on a Sunday afternoon and we talked components and competitors bikes and enjoyed the knowledge he shared. Told him that I had to make a few stops at other stores. He said, "Absolutely. Need to check out other bikes and be sure to ride em, sometimes the looks are good but just doesn't feel right ya know?". I checked out two other locations and staff was great there too but felt the Giant Defy Advanced 2 was the one. Then the rain came! Finally a few days later was able to test ride a few others and the Giant again and it was the one for me. Fernando wasn't there when I ended up making my purchase but all the guys at the shop were great and patient with everyone dealing with Covid and the uptick in interest in bikes. Love the crew here and can't beat the location! Ride by their store now when I ride at White Rock. My first stop for all cycling needs! read more

Dallas Bike Works - Bikes Near Me - Dallas, Texas

Going to move down to 4 stars. Went in for the new bike adjustment after cables got used and need a little tightening. The rear tire ever since I got it hasn't been holding air very well so I mentioned them to look at it and I got charged $20 to put some Stan's in there. Did not ask them to do it because I think they initially didn't set it up with a hood seal. It was only $20 labor plus materials and my yeti is a $7000 bike, but the principle of it rubbed me the wrong way. Still liked the buying experience, however read more

We were taking our 3 year old to White Rock Lake park to ride around when we noticed that her tires were low. We stopped at Dallas Bike Works to see if they could put air in her tires. They did, but also tightened the brakes, the chain, and the tires, and did not charge anything. They were so nice. They would not take any money so we bought a tire pump, which was pricey but it will be useful in the future. Tremendously nice people here. read more

These guys are awesome. For me, going to the bike shop is like going to the auto mechanic or a dentist. I go on thinking all is good and come out with a list of issues and a bill that I have zero authority to discuss / debate. So I just do what the folks diagnosed - not knowing if the work was necessary or not. I went to this place with two bikes. My bike, which hadn't been ridden in over a year, and my son's bike which kept getting a flat tire. On my bike, I fully expected to need a very expensive tune up. I hadn't ridden it in over a year and I had only tuned it up once before (it is over 7 years old). I even told the gentleman at the back of the shop that I had no idea what it exactly needed but that the front brake didn't work. He looked it over, propped it up on their stand and within 10 minutes gave it back and said no tune up needed. He said he did a brake adjustment (was under $20) and that was it. WOW. I was really thinking that was going to be at least a $150 tune up bill! What honesty and amazing service. I also took my son's bike in that had a flat tire issue. Again, this bike hadn't been touched in years so both tires were flat. I had not idea which one (if any had an issue) but the tech looked it over, filled the tires and said he didn't hear any leaks. He said he could open the bike up and look for a flat but that would be a more expensive proposition. We both decided it was best to take it home and see if anything went flat. Sure enough, the next day a tire was flat. I took it back in and the same gentleman greeted me with a, "you're back!" He promptly swapped out the tube (again, I think it was under $20) and I was out and on my way. I can't say enough good things about these guys. Always friendly and super knowledgable about bikes. read more

I have gone a here a few times over the years and a year ago would have given them 4 stars, but the service has really fall off in the last year. They used to be friendly and helpful, but would not described them in that way now. In fact, they were all drinking when I was there last time with a large bottle of bourbon or whiskey open and shots poured for their techs... I went in during the Covid lock down as my rear derailleur was acting up and not shifting cleanly. They did look at my bike and the guy came back to tell me that I needed a new chain (which is ironic as my chain was SRAM Red and only a month old). I took it to RBM to have them check it and imagine that, there was nothing wrong with my chain...It was simply a bent derailleur hanger. I also realized after I left the shop he had taken out one of my water bottles to look at my bike and failed to put it back..,appreciate that. read more

Love the atmosphere, it is not a pushy, sales driven feel when you walk in. They help you with what you need, not with what is more expensive. Very casual yet professional assistance. I've purchased two mountain bikes here and recommend this place to my friends even though we live over 20 miles north! Jesse was a great help and pretty attentive when my bike needed warranty work and always kept me up to date with progress. If you ask any of the staff for a opinion or advice, they're pretty honest and helpful... a very personal experience. Will come back! read more

Dallas Bike Works - Giant Bicycles United States - Bikes Near Me - Dallas, Texas

Really nice people in the store. They me get a new pair of shoes and installed the clips for me. Everyone was very friendly and professional. I will return. read more

Dallas Bike Works - Shimano road shoes - Bikes Near Me - Dallas, Texas

Sunday, September 5, 2021--6:57 pm Hello Bike Works, This is Terry Marvin, I was there last week to have my back tire and tube replaced again. Because I ran over a tack and that flattened my back tire and tube. I'll have to be there again Monday, September 6. I was wondering, will yall have to charge me again to replace my back tire and tube again? Can yall just patch up my tire and tube, instead of having to replace both the tire and tube? The hole isn't very big, it's just a pin hole. Can yall just patch the tube and tire and tube? Sincerely, Terry Marvin (Dallas, Texas) read more

Dallas Bike Works - Bikes Near Me - Dallas, Texas

I called and was told I would be able to get a quick flat changed, handle bars and seat tightened by one representative and then when I arrived I had to wait for over an half hour with all the reps walking right pass me without saying anything then when the repair guys was free he then he contradicts everything the last rep told me then he trys to force an upsell on me and tells me that he can't do a simple tire change unless I pay upwards to an extra $100 for him to look at other things that I didn't even ask for. All I wanted was a simple tire change and that was too much to ask of this business!!!!! read more

I was having some serious shifting problems, and for a change (from RBM) thought I'd give Dallas Bike Works a shot. The mechanic put it on his stand, ran through the gears and said it was working perfectly, even after I told him again what it was doing. He gave half a turn on one barrel adjustment, and handed it back to me. I got home and took it for a spin, and the shifting was twice as bad as before, plus some new issues. RBM identified frayed cables and fixed it up right. DBW only charged $15, so I guess you get what you pay for. I'm one and done with them. read more

We live within a short bike ride of this shop. I was excited to live so close. However, the first time I visited, they weren't too friendly. Kind of came off as bike snobs, like I had 3 heads because I didn't know much about bikes (I ended up driving to another shop where they answered my questions and repaired my bike). Since the shop is so close to my house, I tried again. The same guy came came off as condescending and recommended that I buy something that would have destroyed my bike trainer. He then pawned me off to another guy that was far friendlier, asked the right questions and recommended another product that was exactly what I needed. So with that, there was hope. Went again for the 3rd time, the condescending guy was the only person there. I needed a bolt or new pedal. We looked for a new pedal. They didn't have the pedal I needed, so I asked if they had a bolt. He searched his small junk box for about 30 seconds, gave me one that wasn't quite the right size, but that could possibly work. He then said, "that will be $1". SAY WHAT...you took 3 minutes helping me, you gave me a bolt that didn't even fit and I was prepared to spend money to order new pedals, but you want to charge me $1 for something I can buy at HomeDepot for 15 cents. I don't expect things for free, but to upsell a bolt that was in your JUNK box is pretty dang on low!!! If you're new to bike riding and looking for a trustworthy shop with people that will be truthful about needed repairs, DON'T SHOP HERE! Wouldn't recommend this place: Bad customer service, not trustworthy and pricey. read more

Booooo! This afternoon, DBW wouldn't let me use their hose to rinse off my bike. Given how much business my bike club sends their way, not the best customer service. Very uncool. read more

A bit pricey and not too friendly. Definitely rubbed me the wrong way when they "fixed" a minor thing that was NOT requested and then overcharged for it. It would have taken 10 seconds to just ask if we wanted it fixed instead of doing it and charging for it without asking. Not the most honest way. read more

I have been cycling centuries for 11 years. Sometimes I go to White Rock Lake to ride my bike & these guy's are AWESOME! They are open on Sunday and always friendly with great customer service and top of the line brands. I don't mind paying for great, reliable, friendly service. They have always treated my son and I with fast friendly helpful service. read more

I checked out many places to shop for my new bike prior to coming to Dallas Bike Works. I'm so glad I came here to purchase my bike about 30 days ago. These people are humble, and down to Earth...they never saw me as pain in the you know what as I asked them multiple questions as I was wanting to get some clarification or should I say an understanding, (I was a bit ignorant to the ways of cycling...lol!), of what bike to buy. Like I stated before, I had gone to other shops in the DFW Area...most of them were about the money and NOT about the customer's needs. In addition, I took my bike back to them for a 30 day checkup, (they make sure that your bike is set correctly, and lube it up. Basically, they somewhat give it a tuneup). They treated me like a family member would be treated and listened to my questions, and concerns. They were very professional, and informative as they satisfied my need of knowledge of the Cycling Sport. To top it off, these guys extended my 15% discount on my purchases I had made too...even though I had purchased my bike 30 days prior. These guys have made me a customer for life!!! If you're looking for a bike to buy...come to these guys first. They'll take care of you!!! :) read more

Dallas Bike Works - Bikes Near Me - Dallas, Texas

Me and my fiancé were first time cyclists looking for a bike. Fantastic experience -- got us bikes we love and didn't try to oversell us. Highly knowledgeable and helpful on everything. Highly highly recommend read more

My wife took her old trek in for service and new tires. The service folks said she needed a new derailleur, freewheel and chain. The gator skins I could get on Amazon for $80/pair cost $136 at BWs and the whole bill was $500. My wife thinks they did a good job and I think maybe a little overpriced. I'll try to get the old parts back so I can inspect. Oh well - it's only money... :-) read more

These folks really know their job and they really enjoy working there. I've been there many times, and somebody is always available if I need help or advice. read more

Tried to go in to buy shoes. Sales person was rather curt, after an awkward interaction finally admitted they'd closed at 7, not 8 like was posted on here. The rest of the interaction was a combination of short, asking questions we'd already answered, arguing over what we wanted, and clearly just being annoyed at the whole "dealing with customers" thing. On top of this prices, either by choice or omission of lower cost items, were incredibly high. I can understand smaller, high end boutique shops. High prices and curated selection married to incredibly knowledgeable and friendly service that want to share passion and information is a great experience and makes for a shop with dedicated and loyal customers. Overpriced items with condescending and unfriendly staff leads to the opposite. My experience was clearly the latter. read more

Very curt over the phone & unhelpful. Called them to see the time range & cost range of replacing a bike tire. I understand it varies depending on type of bike, but I had all my info. When I asked the typical time for installation and cost, instead of asking questions to further clarify my bike-type, he told me "I really couldn't begin to tell you." Okay, lol. Didn't know tire replacement was sooo unpredictable. read more

Arrogant, arrogant, arrogant. There's always been a little attitude from these "bicycle" guys. But this morning was off the scale. Went in needing a small brake adjustment. He spent 5-10 minutes making adjustment and I required no new parts. Again, NO NEW PARTS!!! I tried to ask a few questions so I could learn. Only one word answers delivered with total arrogant attitude, like I was bothering him. Hey, I get it...you know more than I do about bicycle maintenance. I wonder if he knows how to structure complicated real estate transactions? I doubt it. Then, he charges me $32.48 for his 10 minutes, with no new parts. What they don't understand is that my girlfriend and I are both looking at new bikes. We won't be shopping there. Sometimes you miss the big picture. read more

They were very nice all I did was call for some information and they were very helpful and informative even though I didn't spend a penny there. read more

Basing my review strictly off of an unexpected stop today and experience with mechanic Matt. My friend and I rode down to the lake to get a few quick laps. While commuting we noticed quite a bit of chatter from her TT bike. I insisted we stop. Matt didn't hesitate to take a look - he identified a few little issues, made some gearing adjustments and more importantly took a few minutes to show/explain to my friend what was wrong (in a respectful way) and what needed to be done soon. I appreciated his demeanor (not making her feel like an idiot) and not trying to "nickel and dime" (charge for something that doesn't really warrant a charge). We need more of this friendliness and education... less cockiness and taking advantage of people who don't know bike mechanics. Thanks again Matt and DBW! read more

Best bike store in town!! Not only do they have a great selection and all the supplies you need, but they're at the lake so you can ride right from there. But what sets them apart is what nice humans work there. I'm a single mom and over the years they've helped me with so many silly things. They've fixed bikes of course, but they're so kind they've also fixed strollers and a scooter for me, each of which most people could have likely fixed themselves but I'm useless fixing things. Sometimes they haven't even let me pay, they say my kids being happy is their payment. As I said, they are really great people. I can't recommend them more highly. read more

Just moved to Dallas. Drove about 40 mi to visit this shop and woahhhh totally worth it. This place has everything, I went in to buy tires usually a dull quick in and out experience but one of the awesome dudes took the time to walk me through the tire I was coming in for as well as great tires that compete and even surpass the ones I wanted for less money. I ended up walking out with tires the dude suggested strapped em on my bike and have been so happy. If these guys give you advice take it they know what they are talking about. Thanks Dallas Bike Works see y'all soon for my full DBW jersey kit! read more

Unlike previous reviewers, I had a very negative experience with DBW. I brought in a new bike that I purchased online. I have my own tools and stand, except that I did not have the correct bottom bracket tool, and I was having trouble getting the microshifter/front derailleur to align in the extreme ends of the rear cassette. So I figured I would drop the cash on a professional tune. DBW is close, and was a bit cheaper than RBM, so I went for it. For ~$100, DBW hardly touched my bike on the tune. Shift/brake handles came loose (nearly caused a crash on my next ride), and after 3 more rides the front shifter cable detached from the derailleur (wasn't properly tightened). And they could not fix the front shifting problem which was the primary reason for taking it in to a shop in the first place. When I took the bike back in to show the problems, they had a defensive attitude and blamed the bikes geometry (which is complete BS, I've see the same frame and component set work fine). John (Jon?) was the tech that worked on it. In the end I asked them to work on it more to get the shifting fixed, John refused. (My jaw dropped, I simply did not expect them to actually refuse - I figured as worst they would take the bike and do nothing, and give it back to me the next day). In the end I had to re-tune the bike at home, just with a lighter wallet. At least they got the bottom bracket tight.... Bottom line: 1 star because they could not do the work they committed to do. They did not fully go over the bike on the tune, and could not properly work on the component set (maybe a training issue)? Customer service was terrible. There are enough other options for servicing, no need to go back. read more

Everyone here is really nice. I've come in a few times just for minor stuff like getting a tire pumped up or a break adjusted and they've done it quick and not charged me. Now that's awesome. I recently bought a new saddle there. I was having some numbness and I wanted to see if it could be alleviated. The person that helped me explained why numbness happens and what kind of features or properties in the seat produce numbness. Their suggestion has worked perfectly; I haven't had even a the slightest tingle in the area. They've earned my loyalty. read more