FYI, this supply store used to be Austin HVAC and is now Johnstone Supply's west Austin location…read more They're in the Oak Grove strip mall tucked away in the back, facing Hwy 620. In two different houses, I've decided to replace my HVAC registers and intakes, because plastic doesn't last and sometimes metal doesn't either, and I quickly found that the Orange and Blue Big Box Stores don't carry the correct sizes. That's how I found Johnstone Supply on Metric Blvd. I saw a sign posted on their register that they'd bought this location, which is great, since it's closer to home! Since Metric didn't have all the sizes I needed, I stopped in at this store the next day. It's a lot smaller. They stock and sell wholesale supplies to the refrigeration and HVAC (that's Heating Ventilating and Air Conditioning, not vacuum cleaners, in case you were wondering) contractors, and they will also sell to the public. If you're buying a number of units, they'll give you a better price. I brought in a sample of each HVAC register, and the salesman measured it for me and checked the grid to make sure I was buying the right design and size. Great service!

Price gouging at its finest. I had a capacitor go out on my central air system. I easily found the…read morepart online for $10, but I needed a replacement immediately to get my house cooled. I laughed when the employee said it was $75 because I thought he was joking. After he ran my credit card, I saw that he was serious and it really was 7.5 times the market price (e.g., North America HVAC). At that point, I learned that there was a "NO RETURNS ALLOWED!!! NO EXCEPTIONS!!!!!" policy so I was stuck with the product at the inflated price. This is a terrible business practice. Especially in a climate where people literally die without air conditioning.

Great experience. I had a dishwasher that was leaking. I ordered the part online and tried to…read morereplace it myself, but I couldn't do it. They were happy to use the part i ordered and only charged for service. Same for a garbage disposal that ironically went out on the exact same day. I ran to Home Depot to buy the disposal and they only charged for service. Their service fees were not the cheapest, but I really appreciate that they were willing to work with me to get my appliances working asap. I will definitely use them again.

Very kind and knowledgeable. He took his time to make sure the problem was fixed. Price seemed…read morefair. Would use them again in the future.

Went by today to check out a particular brand of refrigerator. I had previously worked by phone…read morelast week with Ryan and found him to be most responsive. Literally he returned my call within 3 minutes. Today was his day off, but I told him I would be in the area and he said it was fine to go by and take a look so I did. I went in and I acknowledged the staff without them acknowledging me at all. It's a really small showroom, not a megastore. I found the two models I was looking for quickly on my own and took pictures and measurements of each. I then walked around the showroom looking for more models but also half expecting someone to approach. That's when it got really weird. No one approached me at all. I literally left with no human interaction. There were employees in the store and there were a couple of customers. It seemed that there was more of a coffee klatch going on than actual business. So other than for appliance pictures and measurements and a couple of pieces of candy from their candy dish, I didn't get much out of the experience. Something else to mention. It's not clear whether this business is Ferguson or Harway. The building sign says Harway but the reserved parking signs say Ferguson. Is Harway a Ferguson company or is Ferguson a Harway company? There's only one business at this address but it seems to be having an identity crisis. (Update: Ferguson acquired Harway in January 2024, but, as of this writing in late March 2025, still hasn't rebranded anything other than the parking signs out front). Sorry, Ryan. You seemed awesome but your team members totally let you down today. I definitely see no value in spending money at what I thought was a local business that has been bought out by a national company and doesn't have anyone willing to help you when you walk in presale.

It was a long process but it was all worth the wait and the customer service, personalized service…read moreI received from Harway was second to none! I recently moved to Texas to build a dream home and decided to splurge on all the appliances. The builders I worked with suggested a big name appliance company here in Austin but they were incredibly difficult to deal with. Although I was going to spend more than $50k in appliances, the person at Ferguson would never return emails or phone calls. I was interested in the Wolf/Sub Zero lines and Harway came up as an authorized dealer so I decided to give them a try. My initial contact was with Dustin who was incredibly helpful from the first time we spoke all the way through delivery and installation. I had a general idea of the different appliances I wanted and Dustin was incredibly helpful making sure I picked out all the items I wanted. Their prices were essentially the same as the other appliance store, but the customer service at Harway is unparalleled. When I would call, Dustin would answer immediately or call back within minutes if he couldn't get to the phone. He always responded to emails in a very timely manner and for every concern or issue I had, he managed it flawlessly. Because of the backlog going on with just about everything, I went and ordered all of my appliances one year out from the estimated completion date of my new home. Initially it seemed most items would come in close to the completion date but the major items, refrigerator and grill, were going to come in later. And unfortunately, month after I had placed my order, I discovered I had missed the outdoor grill and cabinets and had to place another order. It was much later than the original order so I wasn't sure if I was going to get them before the house was finished. This would have been a problem since the grill had to be built into the house. No surprise, the house build kept getting delayed and delayed. And the appliances actually came in before the house was finished which was great since we were concerned if they were delayed it would hold up completion of the house. Unfortunately, we couldn't take delivery but Harway was amazing and just stored the items for us and there were ten major appliances. The other Austin appliance store was not going to store if the items came in and we weren't ready. Harway must have held the items for a month before the house was ready for them to be installed. But when the time came, they scheduled the entire installation and everything (refrigerator, range, wine reefer, ice maker, dishwasher, microwave, two warming drawers, an outdoor grill and ventilation hood) were all installed in one day! They also helped me find a company that built a custom duct for range vent because of our high ceilings. And for any issue, they were so quick to respond. And the biggest surprise of all, was getting ALL of the appliances. We were originally told it would be a month or two after we moved in before we got the range and refrigerator. But Christmas came early and we received all the appliances on the same day! And given all the appliances, the only issue was just a tiny little rubber stopper on the outdoor grill missing which they had someone come out and replace within days. If you are in need of a single appliance or outfitting an entire home as we did... you won't find a better place than Harway. And I'm sure everyone who works here is amazing, I can't say enough great things about Dustin! He will give you Five Star treatment and will not stop taking care of you until everything is to your satisfaction.

Mark is awesome. We had him install new kitchen appliances for us and his work was perfect. We will…read moredefinitely use him again in the future!

We need help replacing an under cabinet range hood. Mark was…read morequick to response. He offered competitive price and was patient during the installation. He was polite and did quality work. I would definitely consider him again for other appliance works.

I had a great experience with this company. Communication was easy from the beginning, and they…read morewere very responsive throughout the entire process. The technician came out to repair my AC, completed the installation, and performed all the necessary testing. They also came back for follow-up visits to thoroughly check the system, perform additional testing, and make sure everything was working as expected. I really appreciate their responsiveness, professionalism, and attention to detail. They did an amazing job and took the time to make sure everything was working properly. I would definitely recommend them!

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Casey did an excellent job both with our kitchen cabinets and overseeing other contractors with…read moreother parts of the job (tile, countertops, etc.). He is very consultative in the design process, his pricing is clear, fair and accurate and he works to find a solution to issues that inevitably arise in any home project. His integrity is impeccable and we heartily would (and often do) recommend him to others.

Casey and Todd are total pros from start to finish! They worked with our schedule and were on time…read moreevery day. They were both a pleasure to deal with and the best part is our cabinets came out beautiful! I highly recommend them to anyone who wants quality work. In fact, we're having them come back to do another project in the spring. Great guys and awesome results. Thanks again guys, we'll be calling you back soon!

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They…read morecleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys!

Bo is really exceptional, so easy to deal with. You make a call, he answers, you provide him…read moreinformation and in a few hours or by the next morning he is at your home. I would not think about calling anyone else. He is honest, he will tell you if its better to repair or replace whatever it is you called him about. I don't call anyone else when something breaks down.

I've used Access for years because they respond quickly and professionally and always get the job…read moredone!