Long story short: Save yourself the headache and go to Pattaya or GrubHub.
I have reached my limits with Thai Singh Ha House. I would say one in four times I come here I walk out content. They mess up way way way too much and I have had it. Full disclosure, I set the bar much lower for mom and pop shops, as I do not expect them to have the same resources as a large corporation like Panda Express. But patience is like air in a sealed room... no matter how much I start off with, I will eventually run out (stolen from movie).
I am also first generation and my parents owned Chinese restaurants, so I like to think that I am speaking from little ignorance as possible when it comes to complaining about mom/pop restaurant. The last time I was at Thai Singh Ha was early June, and it will absolutely be my last time. I am never going back and this time, I took it a step further and told my friends to not go there either.
I order four chicken wonton soups ($4.25) and a mango sticky rice ($6.95) as take-out on the phone. It is the same woman who I have complained about that has taken orders in the past. But this time, I didn't sweat as much because I thought my order was pretty bloody straight forward, but divine intervention happened and she managed to mess up. AGAIN.
I was walking while I called in the order and she told me final cost, which I thought I heard $49 something, so I asked her to repeat since traffic and construction was so loud and I have crappyhearing to begin with. Instead of repeating the cost, she babbles something I couldn't hear, so I thought I'd just repeat my order, "Four chicken wonton soup and one mango sticky rice." And she "confirms."
I arrive to the place and against my better judgement given this place's awful track record, I just hand her my credit card and when I was about to sign, the order was indeed $49 something. Silver lining, my hearing isn't as bad as it thought because my hearing is actually pretty bad.
I asked her about it (since it should be about $25) and she starts accusing me of ordering wonton noodle soup. No where did I use the word "noodle" when I was ordering and repeating my order to her. Even when I walked in to pick up I said wonton soups and mango sticky rice. This woman just hears what she wants to hear and runs with it, and she keeps doing it and it is so enraging dealing with her ordering from this place. She clearly starts talking smack in another language since all I hear in front of my face is, "************ noodle soup ****************** noodle soup *********** yes ************** noodle soup."
Since they cannot refund me and re-run the transaction with my actual order, they decided to give me $20 cash back and had me keep the four noodle soups they made since it would just be thrown out. I ended up spending an extra $5 compared to my original order, but that's whatever. Technically, you should be charging people what they actually ordered, not a cent more because you messed up.
I couldn't even eat those noodles because I was on a hardcore diet (avoiding carbs as much as possible, mango sticky was just a cheat day) since I had a wedding dress I desperately needed to fit in to. And I wasn't feeling well on top of that so I just needed something light and relatively bland. read more