Was pretty dismayed with how poor the customer service was at this Lombard location. After being a frequent and happy customer the one time I needed customer support they completely dropped the ball. I went in to purchase a disposable pen. The attendee brought me to the wall and pointed a couple options out, but otherwise didnt provide much instruction. I ended up grabbing one of the cheaper options on the wall and paid normally. When I got home I realized I had left with a pen cartridge but not a full all in one disposable pen. That same day I returned and asked to replace it with an item of equal or lesser value, or to get store credit - I was honest and said the item was likely working fine, I hadnt tried it because I didnt own a battery to make it work. I was then told by the woman that because its not faulty the best they could do was 5-10% off of a battery... which amounts to a $4 discount at best. I pushed back and wondered aloud if it would have made more sense for me to lie and said it was faulty, and that a $4 discount didn't feel like an appropriate offer. She then told me they were closing for the day (it was right at close time) but to come back tomorrow, she'd make a note and give me a credit for the full amount... Im not local so two days later I take the time out of my day to drive back, pay for parking, and when I arrive she rolls her eyes and says she needs to call her manager. She stepped into the back, proclaimed to her coworker that she couldnt get ahold of "Charlie" just loud enough for me to hear, then came back less than two minutes later saying that she did in fact connect with her boss, somehow explained the nuance of the situation in 30 seconds, and he told her not to provide a refund. She came out with her coworker for backup, which was strange because Id been pretty courteous throughout this entire process, just looking to come to a reasonable solution. This coworker then quoted me a bunch of regulations by acronym that apparently prevented them from taking the cartridge back - legally their hands were tied and no credit or discount could be provided. I said "what about not taking it back and just offering a credit because this was a miscommunication and Im w consistent and loyal customer - is there any regulation against that?" He said he could do that but in that case he simply didnt want to offer that to me. I said okay, Ill be writing a bad review and I left without the cartridge I paid for, or any kind of discount or compensation. So after a simple miscommunication where I got a cartridge instead of a disposable pen, they layered on wasting my time telling me I had a credit waiting for me if I came back, lying about connecting with a manager, and lying about what kind of support options they were "legally" allowed to offer me. They lost a loyal customer over a $35 pen cartridge, and I will be posting this review across all platforms. Truly a shame because Id been going here basically since it opened. I expected that because of the premium pricing on products that can be found anywhere, that there would be serviceable customer support, especially over something so small and trivial -- I was wrong. I recommend any of the other shops in the Filmore/Union street area over this place, ive never had any issues or regulation bs thrown in my face when Ive had issues in the past with any of them. Apothecarium truly stands out as awful customer experience after this visit. Hope youre happy :/ read more

Austin is the best! He is so knowledgeable and great vibes. I honestly come to this dispensary only to see him because he's so lovely! We'll definitely be back in soon. read more

I am not a cannabis user but recently discovered sleep gummies. Everyone at the Apothecarium was extremely helpful to this newbie!

If I could give 0 stars I would. The MANAGER accused my drivers license of being fake and wouldn't scan it and told me to get lost (I was the only customer in the store). I then gave him my real ID which he did scan proving I was legally allowed inside. He still insisted my DRIVERS LICENSE WAS FAKE . No apology or anything. Then none of the employees offered me help looking for the product I was looking for. At that point I didn't even want to shop. I went to Marina Greens instead and asked them if there was a problem with my liscense to which they responded , "no, looks fine, welcome in :)". Don't know what's up with the staff at the apothecary but that was truly disgusting. Still trying to get in contact with owners. read more

Jake was super helpful and so kind. Everyone there had great customer service. I found exactly what I needed and felt very taken care of. Will definitely go back next time. read more

Very nice and informative staff easy to park my go to place now great inventory also asked for a certain product they where out of got a call back as soon as they got it back in read more

This was single-handedly the most professional, informative, and overall positive experience I've ever had at a dispensary. Jake the manager helped me and he was a ball of friendly wisdom. I'm no newbie but walked away learning more than one thing and he was a gem the whole way, never making me feel under-informed. Check this place out, and if Jake can keep staff that's as solid as him, this place will shine. read more

It's quite funny I've been here for a year now. It never fails every time I enter to make a purchase I'm treated like pure garbage . Don't waste your money here. They are rude and it's honestly not worth the stress. UPDATE: I returned and was offered an apology and some samples and was helped by a gentlemen that is highly educated in connected vs alien labs thank you read more

The Apothecarium - Cannabis Dispensaries Near Me - San Francisco, California

Such nice and helpful people that work there and a really chill environment. Cannot recommend this place enough.

Ok wow. My very first dispensary experience. Don't judge me as I didnt inhale. Lol. Also dont tell my parents! I wasn't sure what to expect but as soon as I walked through the door we were greeted as if we were VIP. The inside was very upscale and modern looking. I felt like I was walking into a high end jewelry store about to spend some millions from the way we were treated. We were told to wait on the benches and we would be attented to shortly. We had our very own "marijuana salesperson" who showed us menus of what they offered. Did we like the type that made you feel relaxed and sleepy or did we want one that hyped us up? Did we want the bud, the oil, or the wax version? Did you want a strawberry flavored one, or a pineapple? Geez the list was endless! A total pothead's dream! (Nope not me, but Im just sayin'). There were also edibles to choose from - gummies, cookies, and I forget the others. After narrowing down the choices, our sales guy asked us if we wanted to smell the product. I mean sure, why not?! The "product" was all nicely packaged in these cute glass jar containers, just ready to be sniffed. We were able to choose one from there and went with the pineapple bud and some gummies. Our sales guy was very knowledgeable too. Did he go to Marijuana University and take weed smoking 101 to know all this stuff? Who knows what them Cali peeps do. But this was a pretty dope experience. Pun intended. read more

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Very cool place with a good vibe. The people that work there are friendly and have good knowledge of product. The only downside is it's out in the middle of nowhere . read more

Overall, I thought this place was very different from what I'm used to. I'm used to ghetto non-descript alley ways, getting buzzed into a gate, walking into a dingy little office to fill out paperwork, then having security call me over and being transported to a graffiti-ridden, black light room with interesting characters and being served by a budtender with more than 10 visible piercings. When I came here, I was greeted by two nice gentleman who had me fill out some things on their fancy pads, then directed to some plush seats as I waited to be called. I was then served by an immaculately dressed gentleman, who then showed me the menu of all their goodies. I was pleased to see that they had a few PAX pods, as well as some interesting edibles as well. I came on a weekend when they were out of many things, so I was limited in my options, but still managed to come out with what I needed. You are definitely paying for the clean, tidy place and professional service in addition to your buds, but that might not be a bad thing? I couldn't shake off the feeling of being in a different reality, as the shop was set up so nicely. read more

I came to this dispensary based on a recommendation I got from a friend and thought why not? I'm actually looking for some gummies for an upcoming trip that I have in October. He ordered them on the mobile app and they were ready for pickup, so we walked in, he got his items and since I wanted to look I asked if I could go in and told yes, but they needed my ID. Which was totally fine with me. I went on the computer and found what I needed. What I found odd is that they didn't bother to explain their rewards program, offer a discount for first time buyer or any type of incentive. Which I do understand to each their own, but I got the impression that they weren't interested in my business and thought I may not be back which is totally not the case because I come through SF quite often and it would be nice to find a place that I can get my goods with I'm in the area. All I ask is that you guys take more of an initiative to understand your customers needs especially if it's their first time in there. It would be nice to know that their business is appreciated and wanted. read more

No stars for having my credit card be null and void due to their fraudulent use of my information. Two times! Maybe one star for selling good product. Root out that employee and fire him. read more

Apothecarium has great staff but bring cash! My bank charged me $8.50 extra because my purchase is not a federally legal substance:(

Took a star off from my last review. Last couple times I visited, the staff weren't as friendly as staff previous. It use to have a much more super welcoming feeling. Now staff is just kinda...there. read more

I would not advise visiting unless too lazy to go elsewhere. Have been using this dispensary for months, and it's been consistent frustration and issues. On top of that, the budtenders for the most part are uneducated on the product. Can't give feedback on effect other than staring at what's on the website 'sativa hybrid...' Generally unhelpful and a couple of them are just truly bizarre and hard to deal with. It's not a pleasant experience and on top of that the prices are way higher than competitors, for the same products, within 5 minutes of this location. I also find their selection to be average and stale. The only positive is it's clean. Very few redeeming qualities about The Apothecarium. I've given up. I recommend you do the same and seek better alternatives. read more

I get that things don't go as planned especially with Covid but I will say, these people are efficient and know their stuff. Love the convenience of their location. Here's the constructive feedback: lose the condescending tone. If I say, 'is that like X'? No need to say, 'well, like I SAID...' it's tough times for everyone. I'll still come. I like the place. But I wanna feel good when I'm in there, not just after I make the purchase! read more

Bad customer service. Impatient, inconsistent and rude. Mainly Jake (jacob). Go to North Beach Pipeline instead. I used to love coming to the apothecarium, they have been accommodating until Jake (Jacob) began working there. He has poor customer service and made long time customers feel insignificant and we dont plan to come back or recommend this place again. read more

Horrible service and manager - bordering, if not, harassment. Rude, uneducated staff. Many other choices in SF. No need to bother with this one. read more

A large variety of products. The staff was very helpful and quite knowledgeable. Highly recommended.

The most helpful and educated staff I've come across in the dispensaries in the Bay Area. The Lombard team especially has some smart folks working there and although the menu is small the team there knows their products and I've always walked away happy and informed. Great location next to some quality restaurants as well. If you want to talk to someone knowledgeable on cannabis this is the place to go. read more

Good place good service and good deals. Ask about your discount for being a first time customer.

The daytime sativa pre roll is pretty wild, at $11, $14 after tax it will mess you up, never tried anything else there. I just did one and destroyed a whole package of Pepperidge Farm Milano cookies. read more

The Apothecarium - Cannabis Dispensaries Near Me - San Francisco, California

I just spent $130 and they will not exchange for another color. I bought this at 5:10PM I called at 5:15PM & requested an exchange because the color doesn't match the damn packaging. Donnie the manager said he won't accept it Lol. B***txh I haven't even used it yet! This place suckssssss & I'm never coming back here again! S***itty A** customer service! read more

I've had mixed feelings about Apothecarium, but once they opened up a super convenient location along my commute, I've become a regular shopper. The store has a good clean layout with plenty of seating while you wait for a bud tender to call your name. This is a newer model that helps manage long lines so people can browse. Thankfully, I've only ever waited a few minutes for my name to be called. I typically only work with one employee for my orders, Brett, as he is knowledgeable about the products they sell and has in-depth information about the companies. I'm a bit of a weed nerd, have years of growing experience, and dabbled in concentrate creation. I've conversed with many bud tenders and Brett is one of the few that can keep up. The few times I've had the unfortunate experience of missing Brett, the other tenders were also knowledgeable. I find it best to talk to the tenders regarding the product selections available as a simple menu usually isn't visual enough for me. I usually like to inspect/smell what I'm about to order. Thankfully, this can all be done if you ask! My only critique are some of the overpriced products that have started creeping on the menu. I've seen concentrates priced at 80-100 bucks that clearly aren't any better than the other good options they have priced around 35-50. This isn't a jab at Apothecarium per say, but ethically I feel that filling up your menu with overpriced products that aren't really any better hurts the scene. This isn't as much of an issue now that they have expanded the space on their menu to allow more options. Overall I like this store, the friendly staff, and recommend you check it out! read more

Very poor customer service with staff who don't know their own menu nor are interested in helping their customers find what's right. Only went here out of convenience and unfortunately it falls in line with the rest of the negative reviews. read more

People talk about the Apothecarium like it's the be all and end all of dispensaries. I disagree, so don't walk in here with those expectations. It's definitely nice/boujie and has many options, don't get me wrong, but I think it loses the dispensary intimate experience. They have this giant menu that is filled with choices, too overwhelming if you aren't sure what you want. I felt bad asking the "budtender" to grab each product so I could read the packaging. I think this is where some of my reservations came from, while in a smaller dispensary you can read/touch/feel the products. My star rating: 5 - I would be a regular customer 4 - would go back again 3 - probably try a different place 2 - not very satisfied 1 - turnaround and run read more

A great experience. First time at a dispensary as preparation for upcoming shoulder surgery and they were very welcoming and helpful. An incredible amount of options are available and they were very helpful with all of my newbie questions. Inside is like a very nice cocktail bar (a nice Manhattan while discussing Cannabis options would not feel out of place....albeit not permitted). read more

The Apothecarium - Apothecarium Consultation Results - Cannabis Dispensaries Near Me - San Francisco, California

I've been hearing a lot about things about The Apothecarium ever since pot became legal in California. Their Marina location has been getting plenty of press, and a number of my 420-friendly friends had been singing this dispensary's praises. So a few weeks back, I finally paid this place a visit. Full Disclaimer: I didn't come here for recreational purposes. I actually came her to pick up some vape cartridges to assist with my recent insomnia. A few friends had recommended a particular brand that they swore would help me fall asleep (and not feel like a zombie in the morning). The store itself is not exactly what I expected. When you walk in, there's a check-in desk to show your ID and a security guard. Once you get past that, the space feels more like an elegant cafe. But instead of baristas brewing coffee, they're peddling weed, CBD oils, edibles, you name it. Our salesperson was super helpful/knowledgable and made the experience comfortable and painless. I told her what I was looking for and she made some recommendations. I was in and out in less than 15 minutes. Easy peasy. And best of all, I'm starting to get a good night's rest again. So yeah, I'd def return here. read more

Love this place! Top quality stuff but not to mention top quality service!!!! Rene has helped me several times recently!!! She is beyond friend and knowledge and has helped me help my ailing father get completely off his pain meds and feeling 1000x better. The amount of knowledge Rene has on the products available is absolutely amazing, if you're looking on some top notch advice on working with combating any issue with cannabis Rene knows the ins and outs of flowers, topicals, cbd oils, edibles etc .... stop by!! read more

This is definitely a great place to buy cannabis- and they're probably, a very knowledgeable staff... however our salesman guy was extremely rude, which we never, EVER would have said anything about... but at the very end, after we bought $130 worth of gummies, cookies, tablets, etc, he asked what type of bag I wanted -- I responded with "whatever," truly meaning, 'it didn't matter' - and then he responded to me with, "okay ma'am, I've had enough. You've been rude since you came up, and you've interrupted me numerous times..." and after that, I was numb from his 'out of the blue' comment, and couldn't remember anything else he was complaining about. Still Shocked from this! I've never been treated like this -- by a salesperson, whom I just purchased something. Mr Personality doesn't belong in a place like this. My laid back husband was also blown away by his rudeness, which definitely says something! I think I'll try another place next time. read more

Been coming here for the past three years. No I am not a smoker but my husband is. He doesn't have the patience for the crowd and especially the parking around here. Also he have Cirrhosis. He can not sleep and only certain things will calm him. The facility is clean and well manage. They have system set from the front of their shop down towards waiting area. You have to have your id to get registered. This is not the kind of place where you find all products displayed out for you to select like Hightime. I prefer that than this but it is what it is. Also it's the Marina area. Everything is pricey so if you are a bit aware of how much you want to spend. This place is not for you. Their sales are also not great. But the people that works here are excellent with their manners and their knowledge of their products so that's good. I recommend it if you are ok with this are and money is no object. Otherwise not a great place to buy freely read more

Went in and got in line, and in the middle of starting my transaction they said their system crashed. So they said just a moment and it turned into about 10 minutes. I asked if I could get a coupon or some incentive to come back because I wasn't going to continue to wait, and me wasting my time going there was obviously their mistake, and they denied me. So with that and their prices not being competitive I have vowed to never return there again read more

As a regular customer at the Castro location (where I rate it with 5 stars), I experienced a condescending attitude that floated above my transaction. And then, after arriving home in Marin, I was surprised to discover the wrong product: a "dose pen" instead of a "vape pen cartridge" As the packaging is similar, my mistake for not checking, but theirs too as well. read more

The check in process was easy and the woman was very friendly and experienced. There was a gentleman working the cash register behind the counter was quite brusque and not very nice to me as a customer. The prices weren't great and I didn't feel like being a patron after that interaction so I left. read more

Cool place,and a very nice atmosphere! Max helped me out the other day, he's amazing!! He knew everything about every strain that I asked about and suggested a nice indica to help me sleep. I went for it and ohhhh maaan, I was hitting the Zzzzzs is no time. 5/5 would comeback for some more suggestions! read more

I'm one of those people who avoided smoking weed because of the paranoia factor. The last time I had smoked was back in the 90's. I got introduced to a vape pen about a month ago and LOVED IT! No paranoia, no coughing, no odor. I went to The Apothecarium today and it was such a pleasant/great experience. Giselle helped me and was absolutely wonderful and knowledgeable. She educated me a bit on THC and CBD. You're not rushed here, and you don't feel intimidated. I ended up purchasing a few things today: teas which are new to me and disposable vapes that I'm going to try out and see if it helps me with sleeping. I highly recommend any newbies to come here. The people are great here and so helpful. As a new member, I look forward to coming back. read more

I love coming here and being greeted by their friendly staff at check-in. Some of them remember me so we have a bit of a small conversation too, which is always nice! They usually say goodbye to me as well when I am heading out, which is always appreciated because so very few businesses do that. Their pricing isn't what I'd consider the greatest deal, but they do offer this sort of loyalty program so you can build up your discount points and get $ off your purchase. It's always a nice surprise. This location is also closest to me as I come in from Mill Valley. read more

Excellent run company and very friendly! The delivery service is great and they really care about people. So many businesses would do very well to follow their business model! Thanks to all of you for being there for for my entire apartment building during stressful times! read more