Super cool dispensary. Good atmosphere and friendly vibe. Knowledge staff. Quality products and…read moreconvenient location. Got in and out rather quickly.

Great service, Eddie is very helpful. Selection of Fig Farms…read morekeeps me going back. Also convenient location.

Came here for the first time after a spa day and walked in with no previous knowledge of this pace…read more Had a super nice vibe to it so I asked the guy helping me for a good recommendation. Long story short, i was "recommended" the item that wasn't selling on the shelf. I knew it was the case the way I saw him glance at his buddy and pointing to the box he sold me. But I got home and wasn't surprised, I paid for a glammed up box of mid tier weed with a plastic card that doesn't do me any good. I am now sitting with 10g of mid that I prob spent $30 more of because of a promo I didn't want. and will never go back here again because of it

The California Street team always makes us feel right at home when we walk in. I love this shop and…read moreall its offerings. Staff is top tier! Go here!

Was pretty dismayed with how poor the customer service was at this Lombard location. After being a…read morefrequent and happy customer the one time I needed customer support they completely dropped the ball. I went in to purchase a disposable pen. The attendee brought me to the wall and pointed a couple options out, but otherwise didnt provide much instruction. I ended up grabbing one of the cheaper options on the wall and paid normally. When I got home I realized I had left with a pen cartridge but not a full all in one disposable pen. That same day I returned and asked to replace it with an item of equal or lesser value, or to get store credit - I was honest and said the item was likely working fine, I hadnt tried it because I didnt own a battery to make it work. I was then told by the woman that because its not faulty the best they could do was 5-10% off of a battery... which amounts to a $4 discount at best. I pushed back and wondered aloud if it would have made more sense for me to lie and said it was faulty, and that a $4 discount didn't feel like an appropriate offer. She then told me they were closing for the day (it was right at close time) but to come back tomorrow, she'd make a note and give me a credit for the full amount... Im not local so two days later I take the time out of my day to drive back, pay for parking, and when I arrive she rolls her eyes and says she needs to call her manager. She stepped into the back, proclaimed to her coworker that she couldnt get ahold of "Charlie" just loud enough for me to hear, then came back less than two minutes later saying that she did in fact connect with her boss, somehow explained the nuance of the situation in 30 seconds, and he told her not to provide a refund. She came out with her coworker for backup, which was strange because Id been pretty courteous throughout this entire process, just looking to come to a reasonable solution. This coworker then quoted me a bunch of regulations by acronym that apparently prevented them from taking the cartridge back - legally their hands were tied and no credit or discount could be provided. I said "what about not taking it back and just offering a credit because this was a miscommunication and Im w consistent and loyal customer - is there any regulation against that?" He said he could do that but in that case he simply didnt want to offer that to me. I said okay, Ill be writing a bad review and I left without the cartridge I paid for, or any kind of discount or compensation. So after a simple miscommunication where I got a cartridge instead of a disposable pen, they layered on wasting my time telling me I had a credit waiting for me if I came back, lying about connecting with a manager, and lying about what kind of support options they were "legally" allowed to offer me. They lost a loyal customer over a $35 pen cartridge, and I will be posting this review across all platforms. Truly a shame because Id been going here basically since it opened. I expected that because of the premium pricing on products that can be found anywhere, that there would be serviceable customer support, especially over something so small and trivial -- I was wrong. I recommend any of the other shops in the Filmore/Union street area over this place, ive never had any issues or regulation bs thrown in my face when Ive had issues in the past with any of them. Apothecarium truly stands out as awful customer experience after this visit. Hope youre happy :/

Austin is the best! He is so knowledgeable and great vibes. I honestly come to this dispensary only…read moreto see him because he's so lovely! We'll definitely be back in soon.

They offer 30% discount for first time customers so I put in my order, it went though, I went to…read morepick it up, the "Bohemian Chemist" could not find my order. I already had the items at the register and was buying 6 things. She would only let me get 4 of those 6 with some excuse that her computer said they do not have the inventory, even with the items right in front of her. I literally had a confirmed order number on the nug app and was told they didnt have it in their system. I walked out, will not be back.

Bella i believe her name was, super helpful and ive been in the industry for along time, knows her…read morestuff super clean environment. One of the better dispo experiances !! Hopefully i got her name right the cool one w the piercings !! Thanks

This place was great. Helpful and friendly staff with about as good a selection of products as one…read morecould expect. The lounge was pretty chill, there was plenty of room and they even had a (fairly random) assortment of games like Connect Four, mini pool and air hockey, card games, etc. The lounge felt well looked after and the vibe was very relaxing. The bathrooms were also really clean. I'd definitely go again if I'm ever back in San Francisco!

We were walking around the area and randomly dropped in because the storefront was so flashy we…read morewere curious what it was. Staff was super friendly and explained to us that it was a dispensary plus paying members could use it as a club/lounge? This review is a bit old but they had just recently opened when we went. Their selection of items was great! We got Sundae School gummies which was the first time I had heard of that brand and now I'm obsessed! At the time they had mentioned that many places weren't selling them anymore except them. Did not check out the club but curious how it's doing now that they've been open a while!

First time coming in, Wonderful service and people! It will definitely be a regular place I'll be…read moregoing to! Definitely recommend!

WARNING: if you use a debit card be aware that they run their card reader as an "ATM" so you may…read moreget hit with an out of network fee by your Credit Union or other institution. This was not disclosed to me prior to them running my card. The service was nice and quick, but I don't appreciate when any business fails to disclose such things. I would've definitely gone to an actual in-network ATM had they said this.

This is a fine establishment. Ale is great and she is standing on business. And there's daily dealsread more

Great customer service! Ale took her time with me. And showed me what the best deal is…read more Thank you for that Ale!

Although I'm more familiar with the Mission location, I've been just as happy with the Richmond…read moreUrbana. When either were out of stock with my favorite, their capable staff, guided me to comparable products. Always a pleasurable experience. I wish there was a location closer to home. But the fact that I'm willing to travel 20 minutes on a bus just to patronize Urbana, is a testimony to their quality of service. Thanks Urbana! Rellsky

This has been my regular dispensary for over a year. The product selection was moderately varied,…read morestaff were kind and welcoming. Recently, something has changed. There is far less product. Some of the brands I grew accustomed to purchasing at Urbana are gone. On top of that, they moved to Cash only. When I was surprised at this change, the manager just said "there is a sign on the door". As a regular, I'm not looking for signage on the door; I'm busy chatting it up with the doorman. Needless to say, I'll be taking my cash elsewhere