Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

What a blessing Evan of Big Mike's Appliance Repair is! My water dispenser quit working, and Evan…read morewas able to diagnose the issue and repair it. I don't think I've ever had a repair take so little time to resolve. Evan is professional, personable, timely and obviously knowledgeable about his profession. Although no one wants to pay for repairs, I have to say Evan's fee was reasonable. I would definitely recommend Evan and Big Mike's Appliance Repair.

It has been very frustrating dealing with this company. I purchased a part for my Viking range hood…read moreback in January, and because it was on backorder, the repair process has dragged on for almost four months. Unfortunately, communication throughout this experience has been very unclear. At one point, I was told the range hood would need to be repaired outside of the countertop area to avoid damaging the quartz counters during reinstallation. I repeatedly called to check on the status of the parts, only to later learn that one of the parts had actually been lost in the office and needed to be reordered, creating even more delays. On the morning of the scheduled service appointment (between 8:30-10:30 AM), the technician called and asked whether the hood had already been uninstalled. This was surprising because based on previous conversations with customer service, I believed the issue was reinstalling it safely, not removing it. I had already arranged for someone to help reinstall it because I understood they could not handle that portion due to insurance restrictions. It seems there are many aspects of the repair they will not handle, which means I now have to pay separately for someone to uninstall and reinstall the hood. At this point, I'm questioning what level of service I'm actually receiving beyond reconnecting the motherboard and components. I believe there are companies with more comprehensive service capabilities that could manage the entire project from start to finish. They are supposed to return once I coordinate timing with my handyman. I have voiced my concerns and hope this situation will finally be resolved soon. I will update my review once everything is completed.

Very bad experience!!! When the technician came to my house…read morethe first time he order the replacement parts which only took three days to arrive, I call them to let them know I had received the parts and they sent the technician back, After the technician came to replace the parts the refrigerator didn't work, he told me it was the manufacturer fault because they had sent him the wrong parts, he said he was going to order the right parts to come back which he never did, they completely forgot about me and never called me to give me any updates I had to keep calling to ask for updates and every time I call them they said someone was going to call me back with updates and no body ever call me, after a month without refrigerator I ask them for a refund they told me someone was going to call me for a resolution which they never did, I had to call them several Times and then they agreed to give me a refund but they keep the service fee which was unfair because the technician had no Idea what the problem was, It was a nightmare never call them again.

We moved to this area and have made several shopping trip to Home Depot. Most of the time the…read moreemployees are more than willing to help and they are knowledgeable depending on what you're trying to do. They seem to have more option of most things, we had to some specific order but the process was very simple. You get what you pay for it's better to do the job right and pay a little more than try to save so much and do it cheap

Well I ordered a hammock on 4/25/26 an it still not here on mother's day. They sent an said may 5th…read morebut never came an hd quit sending updates that's pretty sad ..I don't think they know where the hell it is an just keep putting it off....be careful it seems home depot is getting like Temu it's just sad.....

Good, friendly, quality service at a fair price. Nice to have someone trustworthy nearby. Thanks.read more

Just had a repairman from Atchley repair my refrigerator . His name was Mike !! He was very…read morepleasant, personable and knowledgeable !! I would definitely recommend Atchley 100%.

I don't usually do reviews but after seeing the lack of stars by one of my favorite stores I…read moredecided I should! I had the pleasure of walking into this store to compare prices and availability to the other stores and was impressed from the time the young lady came up to me until the delivery guys left a few days later! The entire experience was amazingly enjoyable! And affordable too! I'm 70 years old and have purchased my share of appliances and experienced my share of screw-ups. So I had been postponing the purchase of a new stove and refrigerator out of dread. All I can say is, "Thank you for the ENJOYABLE experience!"

I was in desperate need for bedroom furniture for my mother's move to an assisted living facility…read more Conn's was the only place that said they had many sets in stock and could deliver immediately. My mother chose a bedroom set, which included a frame, headboard, mattress, chest of drawers and night stand. They scheduled delivery for the following Wednesday. I gave the salesperson the business card for the facility, which was less than 5 miles away. That card had the address and telephone numbers. He also had my contact information. On Monday I reviewed the invoice and noticed the salesperson had input the wrong address - #55 instead of #500. However, that facility is the only building on that street. I contacted customer service about the error and they said I should call Delivery. I called delivery and they said I should call the store. I called the store and they said they would take care of it. On Tuesday I called Delivery to confirm everything had been corrected. Was told it was taken care of. That evening I drove 100 miles from my house (in the rain) to the facility to stay overnight in a hotel so I could be there on Wednesday. I called Conn's on Wed morning to let them know I would be waiting outside for the truck. I was then told the delivery would not happen that day because the address was incorrect. OK, that was not what I expected to hear. My mom was out of her apartment waiting to move; I was staying in a hotel; and NO Delivery!!! I finally spoke with the manager and he apologized, saying they had to prepare a new invoice with the proper address and he couldn't guarantee we would get the delivery the next day. So, what was I going to do about my mom and my having the spend more money on a hotel? I asked if he would, at least, reimburse the delivery charge ($170) to compensate for the extra expenses on my part. He said he would take care of it. ONE MONTH LATER, I'M STILL WAITING FOR THE REFUND. Don't be conned by the nice showroom. Three of their employees (original salesperson, other salesperson that was supposed to correct everything, and the manager) definitely did not do their jobs. I will definitely NOT recommend this place.

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Igor helped me fix a broken clutch on my washer. He came within an hour of speaking to him. He was…read morevery nice and professional. The part he needed was overnighted and he came back the next day to install it. He made sure the washer was working before he left. I would recommend him to anyone needing a pro for your needs!