Compared to other complexes, where I have heard of many horror stories, Kenwood Mews is great…read more Items get fixed quickly.

I've REALLY tried to not write this review, but at this point in time, I just cannot recommend this…read morebuilding to new renters. The GOOD: 1) I love my actual apartment. My loft townhouse style apartment is exactly what I wanted, floor plan wise, and my neighbors have been absolutely the most respectful and quiet 2) THE LOCATION- feels like living in a small town while being a block away from the city. It's safe, clean and the neighbors are the nicest people. THE BAD 1) the management here is the worst management team I have ever dealt with in my 22 years of rental history. Let me elaborate: A) since moving in 6 months ago, we have been promised: a new toilet (ours was severely cracked upon move in) New fans in our bathrooms (they're both growing mold because there isn't proper ventilation), A second garage spot - which we were promised in our lease, and then had taken away from us because they actually gave us someone else's spot. Then we were told that there was an ongoing parking audit (apparently 6 months long at this point) so they don't actually know which spots are empty. Then they finally assigned us another garage spot, and guess what? It actually belongs to someone else. Again. So now still don't have our second spot 6 months through the lease B) the management team does not care about rule breakers. Once you move in you gain access to a community message board and let me tell you... WOW. There are posts nearly every single day about packages getting stolen (the complex refuses to put in the newer Amazon package lockers and also refuses to install security cameras! FUN!), our complex is supposed to restrict loud noise in the courtyard, as units face it, but on weekends people bring out legit DJ setups and the bass vibrates the entire complex and the managements response is "I mean... it's Saturday?". Cool, it's also a violation of the lease, so...? C) MOLD MOLD MOLD. That same message board has dozens of posts about mold in units. Ours also has a mold issue. We contacted the residents who lived in our unit previous to us and guess what? They also had mold that the office refused to do anything about. The management team doesn't think it's a cause for concern, and so their solution is to have the poor maintenance guy (who is wonderful) come in and wipe it off with bleach. Which works for about a week. D) single pane windows - I didn't think this would be a big deal, but these units haven't been properly updated and you can hear every bit of noise. Because of these windows, it's also insanely hot in the units. AC is required all day long E) just found out that, although our leases say we can't sublease, select renters are actually granted the ability to post "long term vacation rentals" through Air BnB. And on top of that, management told me that don't run credit OR check prior law convictions on these "vacation renters". That means we could all be living next to a pedophile, and no one would know. COOL. All said and done. I won't be leaving, specifically because moving sucks, and the location is amazing... but I would advise new renters to look elsewhere. For a similar ish price, the Village at Toluca Lake is a much better managed building, and more upgraded too. If you do choose to move here, you've been properly warned

*Please note: This is a review of the Enclave Staff and not the Carlo Inc company as a whole.*…read more My husband and I lived in this building for 3 years and loved it. Our manager Sylva was wonderful. She was always quick to address any issues and was very welcoming. Pure gold, as was the rest of the staff. The building was always in good shape, and if something needed fixing, someone was called in right away and made sure the problem was resolved. This is a great little gem in Studio city and is so close to most everything you need. I absolutely recommend the Enclave.

Street is over populated with buildings that consume the driving space, Enclave is a 70s built…read morebuilding which requires continuous maintenance . Three managers in less than one year is a sign there is a struggle, upon applying they won't give you an option of what's available - rather dictate what you may have. Rates are higher than expectations . No central air - No refrigerator - No dishwasher - No on site security - No access for Amazon packages - Mediocre building . December 2023 there was no hot water for a week, gross neglect . They will increase your rent after one year and add extra charge if you do not sign a lease. Ungrateful

I recently called maintenance about my washer/dryer and Chris was able to figure out the issue day…read moreof and order a new washer/dryer unit while also providing us with a spare unit to use that washer/dryer. Our new one was installed in less than a week and Slyvia stopped by to help clean our floors after the installment. Wonderful team!

I lived here for over a year and am so happy to be out of there…read more First, my guest's car was broken into in their guest parking garage (literally on the top floor of their parking garage) and there's no cameras. Ok. They said there was nothing they can do. Ok. Second, upon moving in the dishwasher and washing machine leaked and I had to submit 3 maintenance requests because the maintenance guy said there was no issue multiple times and if I was sure it was leaking? Yes I was sure. (It flooded the kitchen and hallway so bad they had to cut out the drywall and bring in machines to try to dry the area for days so mold didn't grow in the walls. Also the stove was leaking gas and you could smell it, this issue continued to be ignored and was so bad I just kept the kitchen window open 24/7. I put in multiple requests and they just said the gas detector didn't pick up anything serious but they could smell it when they entered the unit? Third, my unit was on street level and there was a gate to keep people from the street off the property however multiple times I was on the balcony people would be walking in and out of the gate and could easily hop my balcony if they wanted too. Not safe. Fourth, I moved from out of state and they said I could move in on the move in date (it was a saturday) so I show up with my uhaul and Joi the leasing agent says we don't do move ins on Saturday..I asked what I should do because my lease date starts today & I have no keys and a u-haul outside with nowhere else to go. She got it worked out and was overall nice however that was stressful. Fifth, walls are paper thin. Heard anything and everything from neighbors upstairs and on the sides. These units are too expensive for such a horrible experience. Sixth, they have random inspections for different things every single month so random people will be in and out of the unit and I had a dog so that was a lot. I've never seen so many inspections seems like they're just looking to tax people for things. They also are super vague so they'll send out an email stating from 9-6 over the next 3 days inspections will be held so you never know when they are coming and this made coordinating work and random apartment walkthroughs difficult and inconvenient. Seventh, Let's get to move out. First of all move out is a joke. You will not get your deposit back AT ALL. They charge you for anything and everything including repainting the unit - interesting. They also charged me to replace the entire carpet and said a piece of gum or candy was stuck on it and they couldn't get it out. Interesting considering I got it professionally cleaned before leaving and I sent pictures and videos and there was absolutely nothing in the carpet. I did hang some items on the wall and patched the wall up to the best of my ability. (It wasn't perfect by any means, but I figured it was better than just a hole). Apparently not...maintenance wrote in my walkthrough the tenants can see btw "horrible patch job by tenant". Maybe keep that in your internal files next time? I tried. I also just found it extremely unprofessional and rude to speak that way about anyone whose lived there with not a single complaint for over a year paying over $2k in rent for a 1 bed 1 bath. I wrote to the management after I received that and expressed how I was shocked and found it to be rude and unprofessional. No response from them. Typical. Moral of the story - save your money. Move somewhere else. They do not care about you and I'm sure the maintenance team and property managers have lots to say about their community to their face and behind their back. Just sad.

I'm leaving this review because I wish someone had been this direct before I moved in…read more This place is marketed as "luxury," but the reality is an old building with persistent quality-of-life issues that management either can't or won't get ahead of. 1) Trash areas are disgusting and regularly overflow. I'm attaching a photo of the trash area near the elevators where garbage is piled up and spilling out. It's not a one-off. When the shared spaces look like this, it tells you everything you need to know about how the property is being run. 2) Roaches. I'm also attaching photos of a roach in/around the bathroom area (near the shower items). And no, this isn't just "a random bug." Neighboring tenants have confirmed it's been an ongoing issue in the building. 3) Old building + old elevators + constant disruptions. The elevators are old and the building feels dated across the board. Fire alarms have gone off at weird times at night, waking tenants and forcing people to vacate. On top of that, water shutoffs happen way too often (it felt nearly monthly) "for maintenance." That's not normal living--especially for what they charge. 4) "Security" feels like a marketing line. They claim security is on-site, but I've personally seen homeless individuals make their way into the parking garage and even into the elevators multiple times. That's a serious safety concern, and it didn't feel like access was controlled. 5) Front office is unprofessional. Interactions with the front office were consistently frustrating--unprofessional, and at times borderline rude. If you end up needing help from Jen or Will, don't expect clear answers or urgency. Bottom line: If you know what's best, look elsewhere. Between the overflowing trash, roach issue, safety concerns, and constant disruptions, this place isn't worth the stress.

Very nice apartments! Great service! Quality area and nice looking amenities I will definitely…read morerecommend!

I moved here in December and the process was very smooth and welcoming especially for an…read moreexpatriate. The property manager Krista is very professional and kind and even my little puppy is her number one fan! Greg the maintenance manager is super professional, responsive and very cooperative and kind, he is always on top of things and I never have to worry about anything, he is truly an asset to this property I highly recommend this property and I appreciate Greg and Krista

If you are a single woman living alone please consider literally any place else. Woodland Trio is…read morean apartment of last resort. I moved here for the park up the street so my dog could have some space to run around; I stayed for two years. The benefit of the complex is that it is centrally located. Freeway entrances are right across the street which is convenient for a morning commute. The cons of the complex are lengthy. I have experienced someone from the complex attempting to unlawfully enter my apartment at least twice. I have a big dog that prevented entry, but signs of attempt were clear. My apartment flooded within three or four months of my moving in. The complex told me they would provide me with a check to cover damage and expenses in having to relocate to a hotel for four nights with my dog. I did not receive any such check; instead they credited my rent $500 and called it a day. My expenses due to their negligence were closer to $1500. The area is extremely unsafe. The complex is aware of break-ins to cars in the garage almost monthly and does nothing to update security. There is an "emergency" maintenance line that is never answered. Any real emergencies will leave you feeling panicked, frantic, and forgotten. That's exactly what you are. When tenants unfortunately suffer evictions, notices are posted on the glass door for everyone to see. There is nothing "luxury" about broadcasting evictions. Jones & Jones are slum lords. If you are a single woman living alone, please consider literally any place else. Unless you have a big dog. And even then... please consider any place else.

I haven't even lived here and I'm already annoyed. Communication to view units is through AI via…read moreemail. Frustrating to say the least. Also, read the fine print. Greyatar passes everything through to the tenants. Strange fees being billed such as $500 to change units among many other nonsense fees. Live elsewhere.

Hi! First, some context for this review…read more 1.) I was sure I had already reviewed these apartments - maybe it was on another site. 2.) I was a resident at Holly Street Village from October 2019 until mid-December of 2021. 3.) I moved here after a divorce with the following items being attractive to me: (a) for a fee, my dogs were allowed (b) the amenities, (c) the large deck that I had to install a driving range net (d) the proximately to the Gold Line for an alternate commute into downtown and my office (e) the walking distance to Old Town Pasadena (f) the ease of access to the 210 freeway (g) my in-unit laundry (I cannot stand laundromats) and the staff. Advice to the people to researching Yelp reviews while looking for a new place = IGNORE 1 STAR and 2 STAR reviews. No place is perfect. This is a large apartment complex in the middle of a city environment. There are ALWAYS people who are going to be unhappy. ALWAYS! I recall my excellent working relationship with Manager Keith, Assistant Manager Juan, Community Manager Melanie, and Leasing Representative Rachel. (Perhaps the staffing has changed...) I also give many thanks to the maintenance staff. These good people care about the community, facilities, and amenities. And every tenant is respected. Unfortunately, I am aware of others who did not return that respect. I am incredibly thankful for the assistance of the named staff who came to my aid twice when I experienced medical emergencies. With no family or immediate friends in the area, their help was invaluable to me. This is a good community. The people make the difference. If YOU help by being a good tenant, you should not experience any negative issues with living in this complex.

I live here for a short period of time, I really liked the apartment, but saw some negative reviews…read moreand was worried about it. But everything is amazing so far! And management is very reliable and helpful and they fix everything as soon as requested.

The building floods when it rains. With The new PAC company that purchase this property it's next…read moreto impossible to get anything done for work orders I've been waiting over a month to get a window fixed. The elevator feels like it's gonna break any day. They fix problems with duct tape. The building is generally unclean, all of the time, especially the exterior. Don't move here.

I lived here for quite some time, almost ten years. The manager is really nice and was always…read morehelpful if I had any issues with my place. While I was there, the neighbors were very nice and the noise level was kept down. The only reason I left was that it became too expensive for me ultimately. But I will miss the place and the people.

Although still a fairly new tenant, I am loving the building and its location so far - a quiet…read morestreet within walking to plenty of stores, food, and next to a park area. It is a lovely area to live. Regarding the building itself, there are not enough good words to describe how efficiently problems are handled and the kindness with which our manager, Julie, graciously keeps everything running smoothly. The new laundry systems that texts you when your clothes are done is just fantastic and the cleaning in and around the building is great. I would recommend this for anyone looking for a quiet place to call home.