As first-time and one time breeding we are trying to do things responsibly, we relied on your…read moreteam's guidance and provided the breeding dates upfront so appointments could be scheduled appropriately to confirm pregnancy while minimizing unnecessary stress on our dog. Despite this, we were brought her in multiple times before it was possible to confirm the pregnancy, even though the timing concerns should have been apparent based on the dates we provided. The appointments were scheduled by the office, and we rearranged work and brought her in trusting that the timing had been properly reviewed. Beyond the financial aspect, the repeated trips and handling created unnecessary stress for both our family and our dog. While we appreciate the refund for one appointment, we are still feeling frustrated by the overall experience. We are hoping for clearer communication and more careful scheduling moving forward.

Had my puppies dew claws removed, the experience was good. Hailee took care of explaining to me…read morewhat was going on and showed me what she was seeing that I could relate to in regards to healing process. My puppy is happy which makes me happy.

Dr. Kirstin Hewitt and her team (both back and front office) are amazing, compassionate, gentle,…read morepatient, knowledgeable, and engaging in their treatment plan. I feel like I'm have a voice in the direction of the care of my dog, she provides me with options for non-unguent matters. allow me to be a partner in care. Her team provides estimates for treatments and diagnostics; she is a true partner in the complicated treatment of my dog with severe skin allergies who is now developing asthma. In my 45 years of having dogs in my life, Dr. Hewitt is by far the best vet I have had the pleasure of working with. Dog allergies are frustrating and difficult to manage, as are any chronic ongoing condition. Yes, ongoing care of a chronic condition is costly both financially and emotionally, and Dr. Hewitt and her staff understand the challenges. I never feel judged if my dog is not improving, Dr. Hewitt has thought me to understand the ups and downs of managing long term chronic conditions. In reviewing the negative experience, I have not experience on yelp, they are not consistent with my experience with Pawsitive Wellness, Dr. Hewitt and her team.

Hey, wanted to share a shoutout to Pawsitive Wellness. We found a boxer on campus and had no clue…read morewhat to do as she had no collar. I called Pawsitive Wellness and Crystal answered and I asked if I brought her in if we could scan for a chip. She happily said yes. I drove over, everyone greeted me with happy smiles and helpfulness and found she wasn't chipped. Crystal offered to house her until her owner was found or the rescue found a foster. Later that day Pawsitive Wellness found her owner and she was safely returned. Crystal and Pawsitive Wellness didn't have to do anything and it was incredibly helpful and kind and they made me feel so happy to be at Pawsitive Wellness with our dogs. Big thanks to Crystal and Wendy for being so kind and helpful. Also PW made an office building of people feel proud for saving a dog from a busy street and reuniting with the owner. So a happy ending story.

We had a 15+ year old hospice cat that we took in from the streets last year. He was FIV+ and…read moreweighed 5lbs at the time. We got him up to 10lbs and he was thriving. He took a turn for the worst the past couple weeks, not eating or pooping, bobbing his head, peeing outside the box, and today he started bleeding from his mouth. He was in end-stage FIV and the vet here suspected he had a mass in his mouth that had ruptured. Today is a Sunday so our normal vet in Eugene was closed. This was the highest-rated emergency vet on Google so we went here, knowing we would be saying goodbye to our little man. When we arrived we went through the check-in process, then we waited for the triage nurse to come out to talk to us. They gathered our information and then took our boy back to be looked at by the doctor. We were brought back to a private and quiet room that had been set up to say goodbye. We waited a little bit before someone came in to go over everything with us, saying that the vet had looked at him and agreed that it was time. They brought him back in to us and gave us a nice soft blanket to wrap him with. Once we went through all of the info they left us alone, giving us a doorbell button to press when we were ready for the doctor to come back. We took our time saying goodbye. We took him out and wrapped him in the blanket and help him. It was the only love he knew - he was abused in the past and we were the only ones who ever cared for him. He was terrified of people but in his final moments he was loved, cared for, and caressed. When we were ready we called the vet in and she did the deed. She was very gentle and kind with him and she treated him with respect before, during, and after he was gone. We said goodbye and left when it was done. These people were incredibly kind and compassionate during an incredibly difficult moment. They gave us all the time we needed to say goodbye. They let our bub die with dignity and did not rush us or push us at any point. They will be our only trusted emergency vet any time our other pets need care when our usual vet is closed.

Comfortable and welcoming facility which is just what you need when dealing with an emergency. I've…read morehad to visit on a few occasions and feel like my pet is in good hands.

After visiting the emergency vet friday night we learned that our small 13 lb dog had a broken jaw…read more We were referred to OVRA for surgery consult. When we spoke to the reception staff Kayla, she was exceptionally kind, calming and reassuring. We were initially set up with an appointment on Wednesday with Dr Daly, however later in the day an appointment with Dr Csiszer came available on Tuesday. We came into the clinic and were greeted by friendly staff, in a very clean reception and waiting space. The office does NOT have the typical vet smell, and has plenty of space for waiting without interacting with other pets. We waited a short time and filled out paperwork, and then were called to the back. We met with a very kind vet tech, who walked through our pets health history and then took him to the back for the initial exam with the Dr. Dr. Csiszer came to the exam room to talk us through options after consulting with Dr. Daly and then sent the vet tech back with an estimate for the surgical procedure to place a plate and pins in our pets jaw. We opted to leave our pet over night to expedite the process to get him into surgery, by Wednesday mid day, he was in surgery. In total, he spent 6+ hours in surgery with Dr Csiszer, and consult from Dr. Daly. She called at 8:30 pm to provide an update on his condition and spent 20+ mins on the phone with me explaining what they did, how the procedure went, and how my pet was doing. She answered my questions and put me at ease. On Thursday we picked up our boy at 10:30am after receiving very exceptional instructions from Bettina. The check out staff was kind and efficient. While the procedure was not inexpensive, you absolutely get what you pay for, amazing care and treatment of your animal.

Our Cruz had to go for hip surgery and we couldn't be more pleased with OVRA especially Dr Daly,…read moreEmily, and April who took the time to answer all our questions and were very amazing with our sweet dog. We would highly recommend them.

From the moment you walk in the door they are professional and very caring and considerate…read more Dr. Henery has always been very knowledgeable and if she didn't know the answer she found it. She is very caring and will explain all of the options. When my precious pet was too sick and it was time to let her go the whole staff was compassionate and gave me the time I needed to say goodbye before and after. They let me be in a private area with my pet and would check in to make sure i was ok and to see if i needed anything. You won't find a better veterinarian or a better business. Thank you to all at H&H VETERNARY Care

Dr Henry was an excellent vet. however, she did a yearly exam on our dog, then closed her business…read morewithout sending in his prescription for flea and tick prevention and heartworm protection. Now, we have to find another vet and pay again for an exam. not happy!!!!!!!!!!

I really admired CVC for their discounted prices and sliding scale fees. This has been a godsend…read morefor us since the majority of local vet clinics have nearly doubled in their cost of services since the pandemic. The reason I am giving CVC only one star, is because I feel like this vet clinic's performance and professionalism has become very poor since they had left Eugene. In Eugene, the staff was phenomenal in my opinion. They were gentle with my pets, they seemed to be very knowledgeable, educated, and provided me with quality advice, explanations, and instructions. When my pets received tests, we were noticed with the results and any recommendations within a couple of days. In Pleasant Hill, however, we felt rushed and did not receive the same kind of service. I didn't feel like their Vet provided me with the communication and time that I felt my pet and I deserved. My cat felt terribly uncomfortable with her Vet'erinarian's energy, as did I. I'm not sure how qualified she is, because i felt rushed and did not receive the communication I had with the CVC Eugene Veterinarians. In addition, we are at 3 days shy of one month since my cat's U/A. I have called and emailed several times, and we still have not received my cat's results. The majority of the time, my attempts to contact CVC have received no response. I am a retired veterinary technician. I would have been fired if I had forgotten to get back to our clients, or had them wait even a week for their animals test results. Only once have I ever felt such a lack of professionalism from the veterinarians and clinics that I have worked for or those who I have brought my pets to for the past 25 years. And that other one time I had a very poor vet experience, well, that same Veterinarian is working for CVC at this time! I just wish CVC would have never left Eugene. The service and support I received from their Eugene staff was always professional and respectable. And we were always treated very well. It is really a shame that the new clinic in Pleasant Hill doesn't have this same quality service and vibe. It saddens me greatly, and I can tell that my cat misses the old place too.

I took my cat in, it was my dads cat an he past away. We didn't know what sex the cat was and asked…read morethem. He went in for an exam and dental work. The vet came in for the exam which consisted of taking his temperature and feeling his stomach, looking at his teeth. His ears or heart wasn't checked at all. Then she left the room. They wanted to do blood work and get him back in for dental work. He did have a broken fang, I figured since I had a dental visit, they would take care of it? Nope, they wanted to see the blood work first, I had to reschedule for the dental. Which I could tell he was in pain already by the way he ate, so now it will be 2 1/2 weeks. They did give me pain meds though. We still don't know the sex, it seems they didn't want to take the time to check. They said they thought he was a female because he is a small cat and he'd be bigger if he was a male. He is a long hair and they didn't want to mess with all his fur to check his actual sex. Then in the morning I called to ask a question for my visit. The phone rang and rang, no one answered. I called again and left a message. No response. I sent an email, plus I called again with no acknowledgement. I told the girl up fron about my calls, she said they were having a lot of calls that morning. That to me is very discouraging. That's their business, we are their customers! We have questions we need answers to. How do they know what we are calling for? How do they pick the calls they answer? That is not professional at all. If that's an example of how much they care, it makes me rather worried. Now I hope they won't take it out on my cat when I take him back in for his dental visit? This is my response, not my cats. I just hope they treat my cat well and do it professionally. I don't want him to be in pain much after his surgery. I did love that the work they did was in the room I was in. I think it made my cat more at ease knowing I was there with him, instead of being taken in another room with people he didn't know. That made me feel very good. Thank you very much for letting me be with him and for understanding that I wanted to be there with him and hopefully make it easier for you. Thank you

Great clinic to work with. We have had two dogs that needed a bit of somewhat acute care and they…read moreprovided excellent service; easy to make appts. Prices are about what you'd expect.

We took our Kitty to Edgewood. First and foremost the care our kitty was given by Sara and the…read moreVeterinarian made all of us feel better! They were both so kind and informative. It was a great experience and I would highly recommend them every chance I get! Thank you for the love you showed our baby! She is doing great and we love it! Thank you!

The Doctors and staff here are so wonderful and caring. Dealing with a sick pet is never fun, but…read moreit isn't as bad when you have a support system that cares about your "baby" as much as you do.

They are no where near as friendly or caring with our dog as they used to be a few years ago and…read morethe pricing on exams is ridiculous $75 for a follow up visit? Charged for them to say they don't really know what is the cause of her symptoms but there are some possibilities. I can google the same results for free at home. We will be looking for a different Vet.