I am extremely dissatisfied with my experience with Armstrong Moving & Storage. Before our move, salesman Tom Allmon visited our home and discussed Armstrong providing packing services, including using donated boxes to reduce costs. Based on those conversations, we received an estimate of approximately $5,070. When the moving crew arrived on April 24, 2026, we were unexpectedly told that Armstrong's paperwork showed we were responsible for packing our own belongings. This was the first time anyone had communicated that expectation. With movers already at our home and no practical alternative, I was told Armstrong could still pack our belongings if I immediately approved an additional charge of about $2,200. Before delivery was completed, I was notified that the crew had exceeded the estimated hours and that I owed another $2,700. Multiple requests to speak with management were ignored, and promised return calls never occurred. When our belongings were delivered, several items were damaged or improperly reassembled, including a headboard installed backward, scratched furniture, unattached dresser mirrors, and crushed lampshades. Nearly a month later, I received a notice claiming I still owed $4,973 without an itemized explanation. After finally speaking with company president Todd Peterson, the balance was reduced to $1,433--a reduction of more than $3,500. This raised serious concerns about the accuracy of the original billing. In the end, a local move of roughly 10 miles cost $8,711, far exceeding the original estimate. Between the unexpected charges, damaged property, poor communication, and dismissive handling of my concerns, this was an extremely disappointing experience that I would not recommend to others. read more

We had a relatively complex move (to Canada) and these guys handled everything very professionally. Appointments were kept, the quote was honored, the packers were on time, pleasant, helpful in the scramble (that I think always occurs on moving day). The driver who brought everything to Canada called us a couple of days ahead of time to coordinate schedules and to discuss what we needed to bring to the Canadian customs office with him. We followed his recommendations and everything went smoothly through customs in about 10 minutes. Then all our belongings were delivered as scheduled to our new home. The driver and the local move-in crew did now know each other, but quickly got themselves organized and worked very well together. None of the belongings were damaged, none of the walls or floors were scuffed (even though we moved into a three story townhouse, so a lot of furniture went up one or two flights of stairs). The movers were even good natured about moving a couple of heavy pieces of furniture to two different locations (as we changed our minds about placement once the furniture was moved in). The move couldn't have been done any better. read more

I wouldn't give this company 1 star This was without a doubt the worst moving experience of my entire life. I am 70 I have moved over 50 times. The move started out well enough with all the reassurances of how well equipped and professional their services were. The bid was $45,000.00 to move us from Memphis to Little Rock, Arkansas with 30 days of storage. It was expensive but we calculated it was worth it because they were presenting to be so careful and professional. So we proceeded. I was very insistent that they carefully bubble wrapped our art and valuables and again was assured all would be well and not to worry. So we let go of our anxiety and worry and let them go at it. All was done on the Memphis side and so we moved to a hotel in Little Rock and waited to close on our new home. On June 2 the nightmare began - the movers showed up and soon realized the crew that showed up were sub contractors not United employees. The group of 6 were inexperienced and the leader of this group was belligerent and somewhat of a diva. He announced half way through the move he was only moving things once - no exceptions with such belligerent Outbursts I literally became fearful of him. He then at 10:30 at night announced we would have to come to the truck in total darkness with everything wrapped in moving blankets to determine where they would be placed in the house before he took them off the truck - because again - he would not move them twice as a threat. We made the trip down the driveway at least 3 times to look at furniture we could not see. Finally the neighbors shut the whole thing down because of all the commotion in the cul de sac. The next morning this group of sub contractors were never seen again. We were left with 2 United employees to sort out the rest of this misbegotten mess. Now onto damages - OMG Chairs lost legs Furniture was chipped,marred Artwork was destroyed Dishes were chipped, broken We have LOST 3 to 5 wardrobe boxes - Gone Expensive clothes, shoes for both my husband and myself. I am talking Completely missing GONE Well to say we are upset is a Major understatement. Things we intend to do: Call American Express and dispute charges Call Department of Transportation Do a Yelp review Call the Better business bureau Call local tv stations Go on Facebook and tell our story Go on Instagram and tell our story Call local relocation magazines and Realtors and warn them We calculate we have lost in the neighborhood of $ 100,000 We will call an attorney read more

This is my fifth company relocation and our third time working with Teresa Williams, National Account Manager. Moving is hard, especially when you relocate every few years, but Teresa and her team from Armstrong made it a lot easier! The communication and customer service we received left us with ease every step of the way. We would like take this opportunity to acknowledge our driver, Tyrone. A truck driver's life is hard. Being alone on the road all the time, away from family, with long hours can be tough. However, we felt confident and secure that our items would make the East - West Coast journey safely with our driver. So thank you, Tyrone, for being professional, friendly and caring for our personal belongs. We appreciate you. Overall, Armstrong Relocation has been the best relocation company and we highly recommend them. The company is fortunate to have two wonderful and dedicated employees Account Manager, Teresa Williams and National Driver, Tyrone. Thanks again and we can only hope to interact with those two employees on our next future move. read more

Very attentive to detail, professional, helpful. Trusted them completely with our cross state move. They made the process easier and less stressful read more

OK, I am going to try and not be completely biased here on this review. In the back of my mind, I want to say that anyone that will move you out of Memphis deserves 5 stars just because they got you out of there! It's kind of like being on one of the last choppers out of Saigon and then complaining about the in-flight movie.... But alas, a review you came for and a review, my friend, is what you will get: So, I have what essentially turns out to be a short notice move a few months ago out of Memphis (the Detroit of the Delta). I call around and get a few estimates, but from the minute I called Armstrong, they just seemed like they would bend over backwards to make the process easy and painless for me. Speaking of bending over, I thought that's what they would expect me to do when I saw their estimate, but NO, they were right in line with everyone else, even a little on the cheap side. They are completely full service, if you want them to, they will pack up your entire place and move you out, leaving you to do nothing but pay for it. If I only had the financial resources Obama thinks I have....dammit, once again I digress....Back to the story, they send an estimator who is prompt, professional, and fast. My estimate is emailed over to me in a day or something. No back end surprises on the price either, more about that later! I decide to use them, the crew shows up, on time and ready to go. They get it knocked out, despite the fact that I was barely ready (OK, I WASN'T READY). The house was difficult in a number of ways, but I never heard any complaining and NONE of my things got damaged. The crew helped me box up some stuff and used their materials at no extra charge....they helped the panic go away. The guys leave smiling just as big as when they showed up, and I was actually smiling by this point too! Fast forward to the other side of the country. I had gotten regular reports of the progress of my loot. Since I had a mini-vacay between the move, there was some coordination issues that they handled brilliantly. The timing was seriously perfection. I arrived from the airport at my new house, and, guess what, the moving truck was waiting outside! The crew on the other side was just as efficient and professional as the first. They got me done and helped with little extras that they weren't 'obligated' to. A word of caution here as well, but not related to Armstrong. I know people that have used some of these discount online moving companies. They promise these low prices (about half of what the big boys charge), give you this smoking estimate, but then have some type of out saying that they will weigh the actual stuff when its on the truck and charge accordingly. This is a total bait and switch. Their movers suck, are careless, and you will actually end up paying the same or more for crappy service, longer transit time, and probably have damaged stuff in the end. They also have all these clauses in their contract about the number of steps they will go up, etc, and if its a step more, get ready to pay! Back to the awesome experience I had with Armstrong. Every single person I dealt with did a hell of a job They were efficient, timely, and gave me a good price on a superior product. Let's face it, moving sucks, but using Armstrong sure takes a lot of the pain out of it. read more

I had a great experience when United Van Lines moved me from Richmond to Memphis. They were efficient, took great care of my things, and explained everything, every step of the way. Not only did they pack everything for me, but they also delivered it all, in the timing I needed. I had to do a Saturday delivery because of my schedule and it was not a problem. They also came back a few days later and picked up all of the boxes, and packing paper...so I didn't have to do anything with it! Overall, it was a great experience and i'd recommend them to anyone who asks. read more

Excellent communication every step of the way - couldn't have asked for better service with my move from the west coast out to the east coast in only a few weeks notice. read more

Worst moving company. They do not honor their timeline even when it is a two week window. Management does little to nothing to help with situations. Extremely poor communication and transparency with their customers. It at all possible, never do business with Armstrong Relocation. What a nightmare! read more

We used Armstrong to move from California to Memphis, TN. Unfortunately, we had times broken and lost during the move. The process to rectify this issue didn't go as well as I would have expected for the price we paid. read more

DO NOT USE this company unless you have a lot of extra money to replace stolen/damaged items. I used Armstrong Relocation - Memphis to relocate from Omaha, NE to South Florida in July and never write bad reviews. HOWEVER, their poor customer service makes me want to warn others because they have cost me so much time and money. I wasted SO MUCH TIME filling out claim forms and shopping for items they never delivered. They never delivered at least 4 boxes of kitchen items (pots/pans, glass dishes, wine/beer glasses, a BRAND NEW Ninja appliance that was still in box). After going through a month long claims process they would not reimburse for any of these lost items because I had signed some obscure form when they delivered everything, even though the delivery guy ASSURED me that signing it would not mean I received everything or disqualify me from filing a claim for missing/damaged items. He said I would still have 90 days to file a claim if I realized anything was missing. The delivery guys were super nice and even noted how awful many of my boxes were and said they had repacked several of the boxes because they didn't want to deliver them in such bad condition. One of the Tupperware tubs I had some dishes in though was completely empty and they noted that as well (weird it was empty...). I am beyond frustrated and disappointed- and out about $1,200 worth of personal items that someone affiliated with Armstrong is now enjoying. DO NOT USE them. I only used them because my employer recommended them. Big mistake. Not only am I missing things but many boxes and items were damaged due to really poor packing. All 3 of my garment boxes were completely crushed, leaving my business dresses and suits so wrinkled and dirty from boxes breaking I had to get everything dry cleaned (which I did not even include in my $1,200 claim for damages). See pics below. Despite my claim and patience with their process they insulted me with a measly check for $100 - like that is going to make everything they've cost me okay...Do yourself a favor and go with any other moving company. read more

Horrible Communication and very slow! Not an easy move. Separated our shipments when all of it fit on 1 truck the first time and then didn't bother to tell us that they were going to unload in two loads. We had to make special trips to the storage units because we had not moved there yet. Always late on arrival. We had a 4 wheeler and a trailer on last shipment and they had already unloaded and buried our Ramps in storage on the 1st trip so did not bring anything to get the trailer or four-wheeler out of the box truck. Unbelievable experience. read more

We used Armstrong to relocate a 3 BR in New York City to Los Angeles. I was pleased every step of the way. From the team in the office who worked on scheduling me (very last minute), to all the guys in NY and LA. I could not be more pleased. read more

Terrible service, forgot half of shipment in Memphis. So my daughter had to take another day off from work. I was assured about a date and arrived latter. I had to buy everything again for a party that was organized based on delivery date.Many mistakes ,all the way and to complete a bad service, in the 2nd forgotten shipment , they can not find my 3 seat couch ( too big to be lost). They are not assuming any mistake.Worse service I had ever had with any entity. read more

Armstrong was incredible. Truly. I moved from Memphis, TN to Fresno, CA. Rob Hurt worked with me on the rate- please note -Armstrong provides a FLAT RATE which took a huge amount of stress away from me. He provided boxes and packing material as a courtesy, and, most of all, Rob was unruffled when I initially came undone. All of the staff I dealt with at Armstrong were absolutely professional, and they went above and beyond to make me feel comfortable. I regularly received updates on the status of my move as the movers traveled across the country. The movers who loaded my items wrapped my furniture thoroughly in packaging material so that none of the cloth showed. They moved the boxes and furniture out of the house with care, and they loaded them on the truck methodically. The movers who delivered the furniture provided updates, and they delivered well before the end of the estimated time of arrival. The delivering movers were just as friendly as the loading movers (I wish I could remember names), and they provided great care delivering to my new home. read more