I would not recommend this store for any grooming service. I have a medium size golden doodle and…read morethere have now been 3 different problems at this store which will force us to never return. The first two were an appointment canceled 1 hour before it was supposed to begin. The other was the worst haircut a puppy had ever received. But both of those things happen. Someone has a bad day or emergency circumstances. Today's interaction was entirely unacceptable and unprofessional. We arrived for a bath and brush after we had spent the weekend at the shore and the dog was playing in the water and dirt. My dog was visibly shaking as she is fearful of this place from previous grooming appointments. When we check in, we see a groomer who is shaving a small dog. The dog is audibly crying and the groomer is making fun of the dog to their coworkers. Just my luck, it is that same groomer who comes to take my dog. She touches my dogs ear and then the back of her legs and says "nope we can't wash her today. She needs a cut. You must reschedule." Turns around and walks back behind the counter......that was it. No explanation, no discussion, no working with us to figure out how we could get her washed today. This worker was incredibly rude and I hope other dogs don't have the misfortune of being groomed by her. We will not be back to this Petsmart. If you need grooming, I'd search elsewhere. (Below is my doodle who they turned away and refused to bath)

I've been bringing my dogs to PetSmart Bethesda for grooming for at least 12 years and have never…read morehad an issue with my usual bath-and-short-summer-cut requests. Today, however, was an entirely different experience. The two groomers who checked us in seemed determined to dispute a straightforward request. The issue was not the advice, but the manner in which it was delivered. Rather than offering a brief professional recommendation, they engaged in an unnecessarily contentious exchange that transformed a routine check-in into an unpleasant interaction marked by remarkably poor customer service. There is a distinction between educating a client and presuming the need to lecture one. A disappointing experience, to say the least--and an avoidable forfeiture of what would otherwise have been a well-earned tip.

Always helpful. Well maintained and stocked! Family owned. This store used to be part of the…read moreWestwood shopping center and is now at Sangamore

Friendly, knowledgeable staff who make good recommendations.Large selection of pet supplies, food,…read moretoys.

A Nightmare You Don't Want to Subject Your Beloved Pet To…read more I've never been so furious in writing a review. If you love your cat, do not--DO NOT--bring them here. Our cat came back looking as though he'd been through a horror show, and we are livid. Bruises All Over from "Gentle Grooming" (we have pictures) Our cat was a long hair that we asked to have their fur taken down to that of a short hair cat. What was unforgivable were the purple, fingerprint-shaped bruises scattered across his body. When we first saw those marks, we were horrified and confused: bruises? How could regular grooming leave deep purple handprints on our pet? We immediately took him to the vet, who confirmed they were bruises--plain and simple. This was not a sleepy "heavier-handed" brushing; these were bruises from someone handling him roughly enough to leave real-live finger marks. Cuts, Cuts, and More Cuts If bruises weren't appalling enough, the groomer also managed to slice our cat multiple times with her clippers or scissors. These weren't tiny nicks; we could plainly see irritated, bleeding slashes in his skin where she obviously rushed or mishandled the tools. We've taken our cat to other groomers before--no one else in their right mind inflicts this kind of damage on a healthy, cooperative animal. Our Once-Happy Cat Was a Panicked, Hissing Mess Our normally sweet, affectionate cat came home terrified, his personality completely altered. He hissed at us--his own family--cowered in corners, and spent hours hiding under furniture, trembling. He refused to engage with any of his favorite toys or treats. He was in a full panic. Whatever "technique" this groomer used traumatized him beyond belief. Quite frankly, it felt like we picked up a stranger from the shop--an anxious, broken version of the cat we dropped off that morning. Pushing an Unreasonable Subscription Plan Instead of acknowledging their horrific performance, the groomer had the gall to pitch us a subscription plan--a monthly grooming plan--for an outrageous fee. They tried to convince us that our cat "needed" this routine maintenance. Are you kidding? After the physical and emotional trauma their so-called "service" inflicted, the last thing we want is to trust them near our cat again. This pushy upsell felt downright predatory: gouging a raw deal to "maintain" a pet they'd already harmed. Final Verdict: Avoid This Place at All Costs If you love your animal, do not, under any circumstances, take them here. I'm seething that we even gave them a chance. Every parent of a cat knows that trust and safety come first. This groomer not only violated that trust but injured our cat both physically and mentally. They clearly lack basic compassion, competence, or respect for the creatures they claim to care for. Save yourself--and your pet--from this horror. Take your cat to a groomer who actually cares about--and knows how to handle--animals safely. Our experience here was nothing short of negligence bordering on cruelty. We're deeply angry, heartbroken for our cat, and will never forgive the damage they inflicted.

Unfortunately, I have to update our previous review as I noticed it is still getting hits based on…read morea write-up which no longer reflects our experience. After roughly a year of bringing our dog here (since he was a puppy so he would develop a relationship), this business completely "ghosted" us as the kids say. We went to make our appointment in advance as usual and were told they'd get back to us with availability...no response. Reached out multiple additional times and were told they'd get back to us with availability...no response. Now late for grooming with a dog starting to matte, we reached out to owner who told us they'd call back...no response. Strangest thing. I would have been content with a(n early), "Hi, we're really sorry but [insert reason here: your dog is getting too big, your dog in a pain in the hindquarters, you don't tip well enough, your dog is too much work, we're simply too busy, etc] and we're not going to be able to schedule and tend to your pup the way we would like" but no such luck. Just leaving us hanging with a perpetual promise to get back to us regarding availability was terribly odd and unprofessional. Really a shame because we enjoyed supporting this small local business and were very fond of their team. Silver lining: After a bit of work, we've found good service elsewhere. I try not to drop bad reviews in anything but the worst circumstances, but this felt like it needed an update since I couldn't simply delete our initial 5-star experience. YELP: if you are able to delete both reviews, please feel free.

I love this dog store! Ultimate customer service and care: when they are closed they put out a…read moretreats box outside labeled with the neighborhood dogs names on it. They also have a fantastic array of treats, toys, leashes etc. plus they are a small business and the staff live in the neighborhood. I highly recommend it!

Loveliest little pet store with kind staff and high quality products. The type of small business…read moreworth supporting!

This store was shockingly large for their tiny front footprint. They were pet and stroller…read morefriendly. They sold an impressive selection of toys and treats - including types of Vital Essentials dog treats I'd never even seen for sale online. My dog is now obsessed with the salmon bites. Staff was very knowledgeable and even let me smell all the Wondercide flea and tick sprays that I'd previously purchased online (but hadn't made my way through all the scents). I'll come here to buy in the future.

Adorable store! Full of unique toys, accessories and food for your furry friends. I always say…read more"You never know what you need until you go shopping!" I did a half a lap around the store and stumbled upon the cutest pet costumes that were perfect for my four legged kids. Bat wings and butterfly wings that clip to a harness! Take my money already! Highly recommend this place for a destination to begin your spree in Georgetown!

My wife & I needed a new Harness for our Yorkshire Terrier mix…read more We stopped here because of the reviews. They were Fantastic. I asked for help select a harness & Terry walked us through it all. Next, we wanted an ID TAG - and selected one. Terry was very polite and knew everything. She even signed me up for their rewards program. Warning - Parking is tough. Remember - ASK for TERRY

Wide variety of training supply selection. they even had cute patterns and colors to choose from…read more The staff are very helpful and knowledgeable. They gave me free samples to try out before committing to a whole bag of treats and were super friendly. 12/10 will be coming back and recommending to all my friends.

Although Pets Are Home did not carry the food that I typically purchase for my dog, they do have a…read morenice selection of yummy organic dog treats. Also, it's nice to support local businesses even with small purchases. Since Pets Are Home probably doesn't have the backing of a multi-million dollar corporation, the store is a bit smaller compared to your typically PetSmart and Petco spots. However, Pets Are Home definately has more charm than the two places that I mentioned. Overall, I thought the staff were super friendly and helpful. While I probably will not visit too frequently, I definitely hope to drop by from time to time to load up on some fun treats and speciality doggie biscuits for our pup. One slight inconvenience, which is not the fault of the store, the parking is bit tight in this small shopping center. *The parking situation seems to be a bit of a problem in this area.* So it might be best to visit during off peak hours.

I had a great experience thanks to Aki. She was very knowledgeable, patient, and truly helpful. She…read moreguided me in choosing the right food for both my younger dog, Leo, and my senior dog, Coco, and explained everything clearly without rushing. I really appreciated her kindness and expertise--highly recommend asking for Aki!

Efficient, well priced and minimal paperwork. The products were well priced and the groomer did a…read moregreat job.

Staff is great! However, the tubs constantly get clogged and the dryers are not strong enough.read more