Love that they finally have a storefront. We first encountered them at the Derwood market about 5…read moreyears ago and basically my go to place to grab a few things that I know are good for my pup. Love getting the chicken duck feet and some other exotic things for him. Yes exotic but we know they're good for them. Always awesome customer service (both Anita and her husband) and I think the neighborhood itself appreciate there's a pet store we can rely on nearby!

My husband randomly encountered this store and he went in to see what he could find for our picky…read morecat. The owner was wonderful and gave him a sample of the dry food they make so our cat could try and also recommended some other snacks. Our picky cat loved the sample and ripped the baggie it came in. That's when we decided to go back and buy a whole bag for her! We're hoping to try some of the wet food later as well.

It's so nice to go into a store and the employees actually know a lot about what they are selling…read more I had problems with a pond pump. After years of buying pumps that lasted less than a year, they provided me with one that worked for 4 years and were then able to †hen provide me with a new part. They have saved me so much money and so many headaches. They also have an incredible variety of critters to put in aquariums and ponds. The owner is very careful about getting fish, etc., that have gone through the proper channels so they are not carrying diseases.

Many fish are in tanks that are visibly dirty and/or have little to no places to hide or other…read moreforms of enrichment, the beta fish are kept in tiny empty glass vases. Unfortunate to see.

I am incredibly disappointed with my experience purchasing fish from this Petco…read more I came in excited to buy my very first school of neon tetras after spending weeks cycling and preparing my aquarium. I am very particular about my fish and always take the time to carefully observe the tank before purchasing, making sure there are no dead fish and that all of them appear healthy and active. Unfortunately, the experience was heartbreaking. The employee with blonde hair, glasses, and a full floral sleeve tattoo on her right arm handled the fish in a way that immediately concerned me. The first red flag was that she never asked a single question about my aquarium or whether my tank was properly cycled before selling me the fish. What was even more concerning was the bagging process. She spent an excessive amount of time chasing the fish around the tank with the net. On more than one occasion, I watched fish get caught between the net and the glass while she continued trying to scoop them. It was difficult to watch because the fish appeared to be getting pinned during the process. By the time she finished bagging the fish and handed the bag to me, one of the neon tetras had already died. Based on what I witnessed, she killed at least three tetras, including the one that was bagged to me and not including the school of neon tetras. When I got home and took the bag out, every remaining fish was dead. The entire school of neon tetras I had just purchased had died. Several were lying on their sides and gasping before they passed away. I can't say for certain what caused it, but after witnessing how they were handled, I left feeling that they had been subjected to an unnecessary amount of stress. I immediately called the store to let them know what had happened and drove back. This is where the experience completely split into two very different customer service interactions. Kevin was absolutely phenomenal. He greeted me with kindness, empathy, and genuine concern. He immediately began the refund process, apologized for what had happened, and directed me to aquatics. Kevin treated me like someone whose excitement had just been ruined, not like I was an inconvenience. Employees like him are the reason i'll come back, and he deserves recognition for the professionalism and compassion he showed. Unfortunately, my interaction with Laura was the exact opposite. When I walked up holding the bag containing an entire school of dead fish, she showed no compassion whatsoever. As I reached out to hand her the bag, she didn't even acknowledge it and instead abruptly told me she needed to see my receipt. There was no "I'm sorry," no concern for what had happened, no empathy for the animals, and no attempt to make the situation right emotionally. Her attitude made an already upsetting experience even worse. Losing an entire school of fish is disappointing enough. What made it truly frustrating was the complete lack of compassion from the aquatics employee. These are living animals, and customers who care enough to properly cycle and prepare an aquarium deserve to be treated with respect and empathy when something goes wrong. Kevin turned what could have been an even worse experience into one that at least felt acknowledged. As for the employees in aquatics, I sincerely hope management addresses both customer service and proper fish handling, because no customer should leave excited about their aquarium, have a fish die before they even leave the store, and then arrive home to find their entire school of fish dead.

Not for grooming, whoever groomed, my dog butchered her it was horrible. I've never seen anything…read moredone so bad. Stars great if you need to buy something, just don't get your dog groomed.

Although Pets Are Home did not carry the food that I typically purchase for my dog, they do have a…read morenice selection of yummy organic dog treats. Also, it's nice to support local businesses even with small purchases. Since Pets Are Home probably doesn't have the backing of a multi-million dollar corporation, the store is a bit smaller compared to your typically PetSmart and Petco spots. However, Pets Are Home definately has more charm than the two places that I mentioned. Overall, I thought the staff were super friendly and helpful. While I probably will not visit too frequently, I definitely hope to drop by from time to time to load up on some fun treats and speciality doggie biscuits for our pup. One slight inconvenience, which is not the fault of the store, the parking is bit tight in this small shopping center. *The parking situation seems to be a bit of a problem in this area.* So it might be best to visit during off peak hours.

I had a great experience thanks to Aki. She was very knowledgeable, patient, and truly helpful. She…read moreguided me in choosing the right food for both my younger dog, Leo, and my senior dog, Coco, and explained everything clearly without rushing. I really appreciated her kindness and expertise--highly recommend asking for Aki!

When Loyal Companion closed, I was wondering how I was going to get my dog's "specialty" (aka…read morenon-Petsmart/Petco) dog food and needs. Not only does it have a Banfield in the shopping center, but there's also eats and Trader Joe's you can pit stop at. This place is so convenient and I was able to walk in, get what I need, and leave. The employee was very friendly and helpful. The shelves were excessively overflowing and overwhelming. I'll def be back, thank you!

Absolutely recommend!!…read more About a week after buying a known 'quality' food on 'A**zon' online from an unknown seller, my cat began having "episodes" that the Vet DXed as as Seizures. Scared the spirit right out of me! The DX was a best guess and could NOT be verified by the Dr unless we went to neurologist bc as all his labs came back normal & the Vet didn't witness the episodes. They were happening after his b-fast & dinner & although the Vet INSISTED on Seizure meds & stated (with an attitude) that "food will NOT make a difference", I couldn't help but think that the food change could be bad & affecting him. I also read that low Taurine can cause the same issues in cats that mine was experiencing so I popped in this store, nervous & stressed, and the gent who offered to help me on a Monday morning, spent a great deal of time understanding what was going on, listening to my concerns with compassion & understanding, while being clear to state that he's not a Vet, he shared that Taurine comes from organ meat. I was ready to buy everything but he suggested to only make 1 change at a time to know if it's effective. He made a recommendation on food & treats w/organ meat and suggested to monitor & if all goes well, come back for a 2nd visit once we know the changes are effective to consider adding CBD, a multi supplement and wet food. The changes WORKED!! This guy KNEW their products & ingredients (said he worked in another locally run store for 9yrs I think), understands animals, & aren't going to oversell you because they truly care!

I have to give PetSmart 5 stars. I went in looking for dog Halloween costumes. I was directed to…read morethe back where they were located. The salesperson said their stock was kind of depleted. So, while I am looking, this absolutely wonderful salesperson went into the back of the store and gathered up whatever costumes she could find in the back and brought them out for me to look at. How nice is that? She went the extra mile and even gave me tips on what costume would work best for my dog. I forgot her name, forgive me, but she is my new super hero. Hermoine looks great in her pizza costume. Thank you, so very much. Happy Halloween.

Two for two. We visited another local pet shop earlier in the day, but we realized that we forgot a…read morefew things for our new pup. Fortunately, this PetSmart was right in the area for us. I thought the store was very well organized because we did not have a problem finding anything - something that I really appreciated. I found the store to have a great stock and wide varieties of items. Compared to the other pet store we visited earlier in the day, I thought the prices at this PetSmart were a little lower. Also, customer service was pretty good. All in all, I had a pretty nice experience at this PetSmart. Looking forward to returning in the near future.

I heard about this new small snack store next to Bread Corner off Hungerford dr. I stopped by…read moreearlier today to see what types of goodies they sold. They had a small variety of Japanese and chinese snacks and drinks. The most unique item I saw was the spicy boneless chicken feet - it's bagged up like beef jerky. There was some hard candy and some chewy ones. They had some ramen noodles and curry for sale as well. I picked up some Japanese snacks, and some Japanese drinks. The store had a lot of misc goods like face masks, Japanese dog food, Japanese cat food. Some make up. It was like a small mix of misc products. After I paid and was leaving I was intrigued by the Minion they had on display and turned out it was a cookie jar! I may be back for the cookie jar. Small cute Japanese store.

Don't bother. The store was sparce-empty and the woman working there came out and stared at me and…read moremy niece and then as we were saying bye she just gave us a dirty look and went back to the back. I don't think she said one word to us and looked annoyed that we were there. All I saw was some old starbucks mugs for $60 and a couple Japanese snacks. Save yourself the trouble and go to another place.

Quaint aquarium in a basement, but absolutely the best variety of guppies in the DMV area. Friendly…read moreand knowledgeable staff. I love coming here.

Please bare I'm mind that I'm fairly claustrophobic...sooo…read more.. For starters, it's in a basement. Enter through street level door to immediately descend cluttered staircase. It's very warm/hot...due to moisture, lights, heaters. Not the worst fish store experience I've had, but I had to deep breathes to stay calm while moving about. Super packed with "stuff", so you'll prob find what you're looking for. Seemed somewhat on pricey side for tank decor, but fish seemed more normally priced. Haven't bought from them yet. Didn't find fish I was looking for. Not totally opposed to returning, but not thrilled to return either. So...just a 3 "meh" for me.

I, like many individuals in the metro DC area, am full-time working professional with limited free…read moretime. I initially hired The Barking Cat for their pet waste removal services. They are pleasant, efficient, detail oriented and my dogs are always delighted to see the owners or their employees. It wasn't until roughly a year after I'd been using their pet removal services that I discovered that they also own a hidden jewel of a pet store which specializes in "organic and holistic" dog and cat food AND they have free pet food delivery within a 12-mile radius of their store. What's even better? I am able to send a quick email to the store and know that later in the week this reliable business will have carefully delivered my order with no follow-up required on my part.

Bark Pet Store is just the best around here. Not only, they have the best products, but the staff…read moreis really nice, and most of them are knowledgeable. This is almost my home away from home!

Excellent store. Small size makes it very easy to navigate but it still has a wide variety of…read morequality products. If this store does not have it in stock they can usually get it from their larger store within a week. Staff is great, and Rosie the store cat is both beautiful and friendly (but don't try to pick her up!). Been shopping for multiple cats for over 30 years and this is my go-to store.

Glad to have this pet store in our neighborhood. Staff ar knowledgeable and products are really…read moregood, especially for a picky eater like my dog.