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    The Bagel Brothers

    4.0 (1 review)
    ModerateBagels
    Closed 11:00 am - 8:00 pm
    Updated 2 months ago

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    9 years ago

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    Einstein Bros. Bagels - Interior of Einstein Bagels.

    Einstein Bros. Bagels

    3.7(18 reviews)
    3.5 mi
    $

    I visited this location at 9:57 a.m. on 01/10/2023. A woman took my order of Nova lox bagel, on…read moresesame bagel, untoasted, without tomato or capers. I gave her the order twice. Then a third time I emphasized "just onions and cream cheese." A short while later she handed me a bag. I thought it looked on the small size for a Nova lox bagel, but went to have a seat. Then someone put a box on the counter and called out nova lox bagel. I went to the counter and asked the same woman who took my order if that order was actually my box, and she said no, so I went and sat down. A few seconds later she walked toward the table and said I had the wrong order and that "you asked, and I told you 'no,' and *you just walked away*." She said this last part with a lot of attitude. I said that I asked her if the boxed order was mine, and that she had said no, so I had gone and sat down. She gave me some retort full of attitude. Then I took the boxed Nova lox sandwich and sat down, opened the box, and saw it had capers. I took it back to the counter and told her in a normal speaking voice just matter-of-factly, "I ordered this without capers." She said, "You only said no tomato," to which I replied that I had ordered it without tomatoes or capers. Due to her rude tone of voice and attitude, after eating, I went to the counter and asked the only worker that was at the counter what the woman's name was. She mumbled something, and it didn't sound like a common name, so I couldn't understand her. I asked again, and she said, "You can ask her yourself. She's right there." She pointed to the seating area, and I saw the woman who had taken my order was now wiping tables. So I went up to her and asked her her name. The reply was, "Whatchoo need my name for?" I said because I wanted to complain to a manager. She replied, "I AM the manager." I said that then I needed to talk to whomever was over her and complain because she was very rude to me. She said that no, you were rude and "everybody saw it." I had never been rude, never raised my voice. The only thing anybody had seen was a woman who had returned to the counter and simply questioned if she had given me the wrong order (I had) and then, when she had gotten my order wrong, asked for it to be corrected. Neither time was I rude or raising my voice in any way. When I kept asking for her manager's information or corporate information, she ignored it and just kept repeating, "Bye!" loudly. Since I had no way to identify her, I packed up my things and took a photo of the back of her as she walked back into the back room. I did contact corporate about this and gave them the details from the receipt. This is the only negative incident I've ever had an Einsteins in the five states I've lived in. Needless to say, I will not be returning to this location. Tone and attitude are things that are hard to convey in a review, but I can say that nobody in Einstein's management over this store would be proud of the way this worker acted. I'm hoping they have video with audio and will review it so they'll see it supports my rendition of events.

    To start off when I ordered my food the employee had a rude attitude. As well as the fact that when…read moreI ordered the avocado toast she made it with no gloves (disgusting). Then when I finished my not so good food I went to wash my hands and there's no soap in the bathroom, so the employee wasn't washing their hands. Overall the food was bad and the service was even worse.

    Photos
    Einstein Bros. Bagels - Egg and cheese bagel sandwich.

    Egg and cheese bagel sandwich.

    Einstein Bros. Bagels - Box of assorted  bagels.

    Box of assorted bagels.

    Einstein Bros. Bagels - Lowfat shmear...

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    The Bagel Brothers - bagels - Updated June 2026

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