Great location. Was impressed with the quality of service I received over the phone and in person…read more This trip I was looking to recycle lithium ion batteries, and they were very knowledgeable about what they could and couldn't recycle. Super helpful and I am very appreciative, would definitely recommend this spot for your battery, bulb, and e-cycling needs!

Warranty sucks. They won't honor warranty. Last battery I ever purchase from them. Go to farm&fleet…read moresave yourself the hassle if the battery dies during warranty period.

The staff is rude and deceiving. I wasn't greeted. I presented a watch and said I needed a price on…read morea battery. The employee immediately changed out the battery without permission. I was then asked to pay for the battery and installation. They were very deceiving taking it upon themselves to change out a battery without permission ! Terrible customer service and store practices.

I am not sure I will go back to this location, they are definitely not the most customer friendly…read morein there. I went in and was buying 2 fob batteries to the tune of $37 & asked if they had a restroom the one guy says not for customers we closed it because of covid, he never even looked up from the computer he was looking at just said his piece when I said I would have to remember that he says well there are people working back there we have to think about them and walked away. I have been going there for years and they used to go test the batteries now they just put em on the counter, charge you for them and walk away. Luckily they both worked out fine but I think I will go elsewhere that is most customer friendly.

I have been very pleased with the Batteries and Bulbs store…read more I take my watches to have the old batteries replaced. They do an excellent job. I usually wait while the process is underway. I prefer the store in Pleasant Prairie, WI.

14 day return policy. Purchased fluorescent bulbs and condensers. Didn't fix my problem. Had to…read morereplace but am stuck bc your company has restricted return policy. Lost customer

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

Thank you for fixing my phone and being so practical about it…read more Yall are very kind and thank you for being nice

The fellow working here was fine, helpful and informative. What I don't like is the way the chain…read moreadvertises. Yes they do some car key fobs but there are many, many exceptions. The lifetime warranty that is complained about elsewhere is actually a good deal and I've found all locations honor it. It depends on your key fob. I have one in which the battery lasts forever so I didn't get the warranty on that one, but the other fob the battery drains every couple of months or so and this has been totally worth it.

They didn't carry my RC car battery but the associate found what I needed on Amazon for me so I…read morecould order the correct thing. I appreciate the great customer service, thank you!

our minivan battery was failing, stopped in to get a new battery so we would make the drive home…read more(another 5 hours). they told us they wouldnt fix it because we "had too many kids". I feel thats the exact reason we need a new battery, we dont want to get stuck on the interstate with a dead battery. very disappointed

Brought a car in with one of their batteries that was purchased at another location, which is now…read moreout of business and told the representative that the battery was not holding a charge. I showed him the receipt for the battery which still had two months worth of warranty coverage. He brought out a tester and said that the battery was fine. I didn't believe him and it turned out I was correct. The Die Hard battery "died". My feeling is he just didn't want to take responsibility or be bothered for a warranty item from another store. Not impressed at all and would not go back there nor would I buy another diehard battery.

I went to the Batteries Plus Store 280 in Elgin on Randall Road on January 21, 2026 to get a…read morebattery for my travel clock. I could not get off the back battery plate and asked store rep for assistance. The rep get the old battery out and replaced with new fresh battery in about 1 minute. I asked what I owed and was presented a $17.35 bill. I was not informed there was a charge for putting in the 3.00 battery. I did pay the bill and lodged a complaint with Battery Plus Corporate. To my great surprise Matt, the Store Manager, said he agreed with my assessment, had a meeting to instruct everyone to inform work costs before proceeding, and said that he would give me a full refund which he did on 2-4-2026. I am quite pleased that Matt was so forthright in giving my full purchase price back. I give high kudos to Matt and all the Batteries Plus store personnel. I will do all my future battery business at this sore. I was treated more than fairly and have high praise as to my customer treatment. Dennis Sadlicki

Great guys great service quick to change battery out. Best battery around. I would recommend them…read morefor sure

We had two batteries that were just a few years old and would not hold a charge. The owner…read moreunderstood our predicament and he sold us two new batteries at a pro-rated cost. Very happy and satisfied.

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

Had batteries replaced in both iPhone and iPad. now they work like new…read more At a fair price. Good job!