Super great guys! Stopped in as I headed south for the Dirty Water 500k. I just needed something…read moresmall, they were quick to help. They had a very nice selection of bikes that would fit any level and type of type of rider, beginner to elite. I often go by on my way down to the Hocking Hills, so I will be back.

Bought a new bike there, rode it 80 miles and got a flat. Took back into shop for repairs; $30 on…read morea new tube . Newby techs didn't put on completely/completely. No ride day in the future.. this is not the first time repairs did not meet expectations. Want to support, but service will not allow me.

Heritage Cycles has helped me with multiple bikes that I own. The shop workers really go above and…read morebeyond and I am grateful they have helped me re-gain interest in cycling. The repair costs are right on target and I always feel comfortable supporting our local bike shop! Keep up the fantastic work and GOD SPEED on everyone's bike adventures! Much respect! Justin

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

Doug is amazing he did an awesome job on my bike. Very friendly and just a nice guy!! I look…read moreforward to working with him more in the future!

This was an amazing experience, with customer service I haven't experienced in a long time. The…read moreowner did a full tune-up, and even provided some extra tips for the gears on my road bike. Before I left, he even helped me pick out a new seat, and fully installed to my height and arm length. Again, 100% recommend

The archery range and selection of equipment and repair is a pleasure to visit and do business…read morewith. I have been a customer for about as long as they have been in business. Shane is the most efficient expert I've ever dealt with in helping with all my archery needs. I recommend this business to beginners and experienced archery enthusiasts.

I contacted the service department about a recall for a Honda motorcycle. I talked to Adam, who was…read moreextremely helpful and efficient. He ordered the part and contacted me when it arrived. The communication and service were excellent. Adam remembered who I was and the service by my name only. Incredible memory. Great service manager. I have been to other dealers and another ASK location, but this location will be my choice from now on. I had a brief interaction with a salesperson and talked about motorcycles. He was extremely knowledgeable and personable. When I'm in the market for a new bike, this will be the guy I buy it from. Congratulations on great service and a friendly, efficient staff. Bob W

For the record, this review is specifically about the Ask Powersports-Columbus location. This…read morefeedback comes after a direct, difficult discussion with the owner/manager of this family business to ensure there is no confusion regarding which location provided this experience. I recently had an incredibly disappointing experience that started with the service department and ended with a complete lack of leadership. When I expressed my frustration, the manager's response was effectively, "service is bad everywhere." There was no apology or "how can I help?" Instead, I was given excuses about how difficult it is to find personable technicians and why I should essentially accept a subpar experience. It's clear management is more focused on preserving "margins" than providing professional service. If good service is hard to find, I'd still rather take my business to someone who actually tries. Being content with providing a horrible customer experience is a choice, and it's one this business has made. Recommendation: Save yourself the headache and go to Pony Powersports instead. They seem to understand that protecting the bottom line shouldn't come at the expense of the person standing in front of them.

Excellent customer service from Manager Morgan and cashier Ashley and shoes dept Justin. My son…read morecame in and bought shoes and accidentally got a pair of women's shoes and wore them before realizing they were women's and too narrow. We really appreciate being able to exchange them for another pair and the help from Justin in the shoe dept for my son.

I found exactly what I was looking for today. Two pair of my favorite shoes and a cooler…read more Help in the shoe department was non-existent, and I was overcharged for the shoes. The four stars goes for cleanliness, layout, selection available, and ease of checkout.

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Stopped by yesterday to check out this newish store but they were closed. By appointment only on…read moreMonday and Tuesday. Weird. Came back today to see what it was all about. Turns out this isn't your average bike store; it's super specialized, electric bikes only. Currently the stock is pretty slim, only two brands, but more are expected down the road. They will also eventually service electric bikes. Other than a few helmets, the store didn't appear to carry anything other than bikes. From the sound of it, it might stay that way. The owner, I presume, was very friendly and helpful and answered a slew of questions about power, production, country of origin, etc. I hope they prosper. With such a slim selection, this may not be easy, but two sales a month will probably cover rent. Average price tag was $1500.