I LOVE this place!! I recently bought a (Marin) bicycle from them after visiting 5-6 shops. In…read moreaddition to buying a new bicycle, I also asked if they could swap some of the really good parts from my old bicyle to put on the new one. Usually a request like this will cost extra cash and it should be expected because of the additional work that needs to be done. I was expecting this would come at a really high cost. To my surprise, it was a lot less than expected. I feel as though I made out like a bandit in this situation. They're really knowledgeable and extremely patient. I was hit by two cars a few years ago. My body has changed because of that and I had a ton of concerns over this big purchase, They were able to address my concerns. They totally went beyond and above what I expected. I was on cloud 9 as I walked my brand new Marin out of the store. I would recommend asking for either Eric or Pat. They are the best at what they do and totally worth checking out. You'd be pretty dumb not to.

Eric was super helpful! First time stopping by- will definitely be coming back for any future needs.read more

edmond is amazing ! i've had several problems with my bike while biking in the neighborhood, and i…read morecalled him and he was able to quickly and affordably fix my bike on multiple different occasions : )

Excellent experience at Pioneer Bike Shop! I text Edmond, the owner, and he responded right away. I…read morewas able to take my newly purchased used bike from FB Marketplace a week later for a tune up with him. Edmond text me the next day saying my bike was all ready for pick up and the total. Great pricing, great experience and great customer service from Edmond. I love supporting small owned business. I will definitely be coming back for future bike maintenance.

Highly, highly recommend this bike shop, especially if you're an Ava voucher holder!…read more Such a seamless process at King Kog from the order to pick up. Literally took a 1-2 minute phone call to place my new bike order via phone. They verified my voucher number, confirmed my preferred bike choice, and informed me of the price and the anticipated pickup date. The overall process worked SO well and was SO efficient, that I honestly thought it was a scam, but I was pleasantly surprised when it all actually went according to plan! From date, to price, to customer service, it was all top of the line! They had a full bike shop of mainly XP4s waiting for pick up and this is probably why! This place had the best turn around dates, by far! I ordered the Lectric XP4 and everywhere else was claiming 2-3 month turnarounds for delivery and full assembly and King Kog promised a 2-3 week turnaround, and they actually delivered on time! Their process is so efficient. Everywhere else the process was super clunky and wanted 2-3 emails to process the voucher and here I was able to do it efficiently on the phone, all in one go. Can't recommend this shop enough!

King Kog is a great bike shop with good prices & skillful, kind mechanics. Its downtown Oakland…read morelocation is super convenient & the vibe is chill & easy going. They did a super fast & affordable tune-up on my daily commuter bike & repaired an older hard tail mt bike for my kid that now rides like new. I'll definitely go back to King Kog again. Thanks!

Actually I was planning on writing a negative review however , after a few events that took place…read moreafter I got frustrated,the owner and the mechanics attitude was quite impressive and eventually my point was accepted and , eventually after a bit of headache ,I feel taken care of and heard. so overall I think this is a nice place. People make mistakes but overall the repair was very well done and it feels good now

Pains my heart to give any 1 star review for small businesses…read more But I ordered a Veloric folding bike on 3/17 so I can reduce use of my car. Especially with gas prices. I also live in Walnut Creek and decided to go with a more "local" (used to live in Alameda) shop. Originally I was going to go for an Letric bike, but got convinced to go for the Veloric. So Vivee was nice enough to let me test ride one that was in the shop for service and I decided to buy one, but they didn't have any in stock. She asked if I can use Zelle and I wanted to use card, but she said she would face a 3.5% fee. Ok sure. We also bonded over tennis as well since my brother played and her kids play it and she was a hitting partner, which we found funny. We go over the options on what the bike looks like, what options I wanted and add-ons. I got a date of mid-April, probably more on the early end for me to pick up including assembly and shipping. Veloric would take 3-10 days to ship (from their site for direct to consumer) and then it would take time to assemble. So I presumed, ok, maybe it's quick and coming early. I'll call! I text Vivee on March 20 and she said she would check Monday when she got back. I didn't see a response. So I text back on Monday to check. No response. I call the shop (no response). I text again (no response). It's now 4/7 and yes I called and left a message on the phone and text. So the lack of response + Zelle payment + reviews I didn't read up here = panic. I decided to go and call Veloric to see what's happening. Veloric told me to try to work it out and confirmed there was a fold 1 that was delivered, but they couldn't confirm this was mine. Vivee did eventually answer the phone on 4/9, but said she was waiting on the shipment and said that she ordered a pallet and blamed the tariffs for the delay. So I decide to go in 4/23 when my bike was supposed to be there, but it turns out it wasn't. She told me she was ordering a pallet and she would install my bike first. She also said it was difficult to talk to Veloric's customer service team since there were trade shows. Turns out she lied. I had been in contact with Veloric's customer service team since March because I read some of the reviews and there was a Reddit post on them buying a bike there with a few other horror stories on people getting repairs and either never getting them done and having to pay upfront. Veloric told me they had not gotten an order from Westside Joe's since March 16 and I had come in on March 17 to order my bike. I truly wanted to support a woman owned minority business in my hometown of Alameda. But unfortunately, they are unable to be transparent on ETAs to the point where the manufacturer had to check for me and now I have to dispute with my bank. I've also posted my story to Alameda Peeps, and it looks like there are more horror stories. Moral of the story: It's great to shop local, but please be careful on who you chose to do business with.

Experienced shop with the array of bikes everywhere shows it! Charley's, a nice guy and a problem…read moresolver that I cannot find elsewhere. Always helps me with my bike projects,

After two quick and reasonably priced tire repairs, I brought my bike in for a broken handbrake…read more He told me it was repaired, I took it away-- and it was just as broken as it was to start out with!!! So I had to bring it back. He did not charge me for the re-do, but I was still angry that he caused me a safety issue by telling me something broken was repaired. Made suspicious by this interaction, the next time I had an issue a few weeks later (with clunky gear shifts), I took it to Trek Bicycles down the street. Trek told me my brake pads were almost worn out, my gear chain was stretched and close to wearing out, and the rubber (not the tube) was almost worn through on back tire. The audacity of doing a brake repair and not telling me my brake pads were almost worn out!!! Not to mention, not telling me about all those other serious issues with my bike. It is very unprofessional not to mention problems with a bike that is taken to you for repair. The shop is so crowded with half-repaired bikes you cannot physically walk over to the counter. In retrospect, that should've been a warning sign for me. I feel like the sloppy work I received here risked my safety, and I'm pretty angry about it. I usually hate posting negative reviews, especially for small businesses, but this time I'm upset enough that I feel like warning other customers.

I highly recommend this shop to anyone looking for honest advice, quality repairs, or a new bike…read more I'll definitely be coming back for all my cycling needs. Thank you for the great service!

I've come here for several quick repairs and a few longer projects and I'm always happy with the…read moreresults. Staff is extremely knowledgeable and are usually able to help with a repair right away. Other shops often ask you to leave the bike and come back anywhere between one-seven days. The prices here are extremely fair for both the parts and labor. I'll be coming in with more projects in the future!

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

I enjoy shopping here and became a 'Basementeer' member. Particularly, this location as I have fond…read morememories of ice skating here as a kid in the 80's! Almost brings me right back. I would encourage you to ride a bike (tons of bike parking) or take public transit. There is not a lot of parking for cars here, although you could park on the street. I also shop at REI, but much prefer Sports Basement. I even use their free 1lb propane tank refills (after initial purchase of a refillable tank) and I feel that that is a very smart thing to do give that the normal propane canisters are totally non-recyclable and considered hazardous waste, so you cannot and should not even throw them away. I found a hazardous waste disposal/recycle site where I got rid of mine, good riddance. The refillable ones they sell at Sports Basement is the way to go. Sports Basement has a good return policy and for the most part friendly people working there. I did run in to what seemed like an incompetent phone support person however. I had called the 800 number to cancel a preorder on a bike and she acted like she had no idea what I was talking about, and ended up telling me I would have to call the store I had set it for pick up at. It turns out, I was able to cancel the preorder via the 'AI' chatbot on the website. I'm really not sure why the phone rep. wasn't able to help with that.

We had such a wonderful experience at Alameda Bicycle! A huge thank you to Draco for going above…read moreand beyond to help us find the perfect bike. He was incredibly knowledgeable, patient, and genuinely cared about making sure we found the right fit. The kids' trade-in program was such a fantastic idea and made upgrading to a new bike so much easier. It's great to see a shop that encourages kids to grow with their bikes while also making cycling more accessible and sustainable for families. From the friendly service to the thoughtful programs, Alameda Bicycle truly sets the standard for what a local bike shop should be. We're so grateful for Draco's help and will definitely be coming back for our future bike needs. Highly recommend!

WHAT WENT RIGHT?!? Everything. Not just today, when I came in with grease all over my hands and…read moreholding back my tears. Alameda Bicycle on Park Street is a part of the community, and I feel so honored to spend my money here. Gene, George and Crew are unmatched in the Bay Area. They sell mid-price range bikes, so no $300 bikes or $14,000 bikes. I bought my first new bike here after graduating from Cal, and got my first Wall Street bonus, moons ago. It was my dream bike, a black Cannondale, top of the line. After that, got married and had children and Gene saw me through training wheels through teenage years, then sadly through a divorce. Back in a bike and climbing mountains - loving life! Anyway, today, after trying all night to get my chain back on my new e-bike (not possible on the road) I walked in and George was at the door. He sensed my frustration and said, "Come on in." It wasn't an easy fix. But they worked on it, two guys 25 minutes, and 5 tools. Meanwhile, I walked into the showroom to check out the bikes (tee hee hee). Then I noticed a new coffee and tea station with a couch and chairs, and Madeline cookies. It's just what I needed after a frustrating night and morning trying to fix it myself. Such a mindful and kind touch. People easily complain, so positive heartfelt reviews are gold. Alameda Bicycle is a solid community member and business. Honest. If I don't need something, George will say, "You don't need that." Last time, I picked up some gorgeous Ortlieb panniers (which they installed) and a fix-a-flat for on the road flats. I forgot it on the counter -- it was here waiting for me when I returned a few weeks later. They only had my old digits! BTW, I didn't eat the last Madeline cookie. I saved it for you! Come and get it -- and remember to support these incredible bike angels. Super, super Good Vibes. The absolute best Alameda bicycle shop -- to me.