energy speaks - this place takes doing an ordinary boring task of shipping an item - an errand we…read moreall dread - into an experience you leave happier after. For starters the store is lined with surfboards and images of the owners. There are beautiful LEGO flowers on the counter and the ladies that work there - are absolute gems and the prize of the experience. You get completely transformed, someone cut you off before you arrived? You having a bad day? The second you step inside Dani and Kim completely put you at ease and make you laugh. The entire space is inviting, and exactly what a small business should characterize. It's personable, relaxing, unique and energy engulfing. You leave happier than the way in potentially brought you. Shipped to Ohio a birthday gift and lingered to finish a convo with Kim. Only place I'll run an errand, shipping, because it absolutely made my day better. 10/10 bring back real business ran by REAL GENUINE HUMANS!

They make shipping easy! I had a large framed photograph that needed to be mailed to Virginia…read more They were so helpful and kind. They found me a perfect box and I know the photograph will arrive in perfect condition. What a pleasure to find a place where I was met by two women that were happy to help me. Love all the surfboards and photos. This is the place for shipping special things. Thanks for all your help. I'll be back - no more post office for me!!

All I have to say is that everyone at this location is very friendly! I've done finger printing,…read morereturns after returns and I'm always treated so kindly and they have the cutest knickknacks.

The worst customer service I think it's the owner that the lady that she works there the Blondie…read moreone she doesn't like to help the worst copies she does because her machines are old and she charge money. I did not like the place at all very bad customer service.

Quick, easy return process today. Had a man named Jamal help us return something. Easy process and…read moreno real lengthy conversation at all.

Printing order of our event program wasn't right the first time, but they made it right!read more

The staff here is great. We have used this printer since 2018. They have done large orders for us,…read moreas well as smaller orders as well. The last time we use the services both times we use Justin as our contact person. He is a great technician and he has a reputation for having great customer service. This time I worked with Ken and he was very customer service oriented as well. What I like about this printer is that they have the ability to give you estimates of how much you are , expecting to pay, they give you options when it comes to print style and design, and they are very upfront and honest with you about outcomes of your project. You can do all of this on email with them before you even have to visit the store. When you visit the store, you've already sent your print job to them on email. You just might need to drop by to drop off materials like specialty invitations, which was our project this time. I appreciate that Ken verified and sent proofs of our printing job on email for us to have a look at before we approved the final project version. Overall, Ken is a great printing technician and expert. His patience with our event team was awesome. The rest of the staff is very customer service oriented too. I recommend Copy-It La Mesa, CA!

This is honestly one of the worst drop-off locations I've ever used. Their QR code scanner is…read moreconstantly broken, even though QR code drop-offs are supposed to be a free service. When I came in a few days ago, they told me they couldn't scan the code, printed the shipping label themselves, and then charged me for it without mentioning there would be a fee beforehand. I don't understand why customers are being charged for a service that is normally free, especially when the issue is that the store's equipment isn't working. If there was going to be a charge, that should have been clearly communicated before printing the label. Very disappointing experience. I won't be coming back.

Great place to get things notarized! Everyone is pretty helpful and nice. Service is quick as well.read more

Great service for all your shipping needs. Fair prices when I shipped some expensive items. Also a…read moregreat location to drop off Amazon returns or make some photo copies.

I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

Amazing staff. Went in 10 mins before they closed and they were very accommodating and helpful!read more

There was a guy working today 6/30/26 who gave me & my husband the worst customer service. He gave…read morelimited information when we asked a question, laughed at us as if he was on a power trip, and said no a lot with no follow-up. Then he decided to close early and not help us, and sent us off to another location. Why have business hours and not honor them. There was a line of people that were equally upset. Worst customer service ever!

It's super hard to find an office supply anymore! This location is close so I stopped by…read more I needed acrylic stands for signs, they had 4 boxes so I grabbed them. I got home and 1 box was used all scratched up and instead of 4 stands inside the box someone swapped out a different sign inside. This was frustrating because it meant another trip to the store. They really need to check when people return items and not restock it at full price $29.99. I understand it's not the fault of the people who work there but they really need to check returns. Because this is a waste of time & gas for anyone. My first trip out was great the workers were very helpful and it was a fast check out. The return trip took so long, only 1 cashier and 5 people in line and 4 of them were returns, and it took a lot longer not sure why ‍. The cashier didn't really care why I brought it back but did mark it with a sticker that read damaged sold as is (or something to that effect). So they were clearly putting it back on the shelf. The store isn't well stocked or maybe just sold out (I'm not sure). It was clean and orderly not didn't really have enough stock on what I needed.

I am writing to express my deep disappointment regarding my recent printing order. 6/18/2026…read more I spent a significant amount of time preparing and submitting my banner and business card files for production, only to arrive for pickup and discover that the order had not even been submitted or started. They require that you pay upfront for all services prior , in which I did . No one notified me of any issues , leaving me completely unprepared for an important event this Saturday. This situation has caused me considerable inconvenience, wasted valuable time, and created unnecessary stress. I rearranged my schedule, invested hours in preparing the artwork, and relied on your company to complete the project. As I arrived for pick up , the representative states he was just left these projects to do and was not comfortable in handling the job as he hasn't performed those service in awhile , so nothing was done. The manager console the representative by saying this is not your fault... What.. not his fault, then who fault was it ?? Management canceled the job and I, was refunded the cost of the services. I felt helpless and disregarded.  Nothing can make up for the this grave dropping of the ball. I asked several times to make it right and was answered with , "The Job would not be completed today", to come back the next day there would be someone more knowledgeable to help me.  At first I was willing to do just that as I did not want to loose all the work I've done, but quickly remembered, I was to be up North for the most part of the day if not all of the day. The manager did apologize for the situation as he was refunding my money. However, it would have been nice to have been offered to make it right by still completing the job at hand . I will no longer be using your company for  such important and time sensitive projects in the future. Totally unacceptable.