Came to Ahmed's for fingerprinting. Had an appointment for the next day but they were able to…read moreaccommodate me a day early. The service was quick and professional. I didn't ship anything but for their fingerprinting service I highly recommend.

I used to really like this place. To print black and white is about 20 cents which is fine, but to…read moreprint a label for usps on the same paper (label only takes up about 1/3 of the page) it's 3$... to tape the box on one side 1$ (I don't mind paying for tape) but to tape the label you paid 3$ for is another 1$. It was a box about 5"x3"x2" for usps, and it was 1$ for drop off...

I visited this location many times and generally had no issues with sending or returning packages…read more However, during my most recent visit, the service was beyond frustrating and disappointing. There was only one employee assisting customers, and although he processed my return quickly, he rushed through it without weighing the package and left it unattended on the scale in plain view, given the value of the contents. I politely asked that it be placed under the counter with the other secured packages as part of standard process. Instead, the employee responded with visible irritation, delayed addressing my request for over 15 minutes and repeatedly ignored it while assisting other customers whose packages he immediately secured without issue, When I followed up, I was met with a rude remark rather than assistance. Notably, I was the only Asian in the store at the time which made the experience feel particularly uncomfortable and concerning. When I called UPS to file a complaint, they refused and said the only way to do that is to go to the physical store and speak to a manager. Do better, UPS.

Have been here twice with amazing service. The first time I came in with a load of returns and the…read moreclerk was patient and efficient as I gave her each item. Second time I had fewer items. Both times she was courteous and efficient. Am grateful for the excellent service!

It takes a certain level of skill to handle 3 customers while simultaneously providing quotes and…read moreshipping information to an angry customer over the phone. This location is small but efficient. I've dropped off several packages here and it's always been a seem less process, I appreciate efficiency. It's sucks that they don't seem to have more than two people working here at any given time, for a location in this area I'd imagine it's tough on the staff. It's usually less crowded around 3 and 4 but they crowds don't linger.

I went to the one at 42 Tiemann Pl, says it opens at 11am on Sunday waited till 11:30 nobody was…read morethere. Terrible customer service at this one as well. The staff on duty this Sunday morning was extremely rude and unfriendly, bad temper at work. Anyway will not visit again!

This was my mail box home for 11 years when I first moved to NYC back in 1997. I moved to the burbs…read moreand gave up my box. Just moved back to the city and am now using them as my go to delivery spot for packages for our nonprofit for the homeless. It's under new management. But the staff here is still giving the same exceptional, friendly and helpful service that made me love this place. Danny, the owner, was amazing, especially seeing that we had 10 packages to pick up. They've remodeled the place too, making much easier to find what you need and take advantage of all the services they provide. So many of these mail box stores are not up to par. But 1HomeOffice is top notch and definitely a five star operation.

I found some of the staff to be rude and condescending. Very poor customer service. This…read moreestablishment should be avoided.

I've been missing this place, UPS Store #5017, like crazy since I left the city last year. But it…read morewasn't until my most recent pick-up at my local post office - when I was handed my third opened (and inspected?) box* in the last 12 months that somehow "just popped open" according to one of the staffers - that I couldn't get this UPS store outta my head. So here I am with an overdue Yelp. In the two-plus years I leased a mailbox from UPS Store #5017, I received nothing but sealed envelopes, packages, and boxes (which was what I had always been used to while receiving mail for over 30 years while living/residing in two different US states and five foreign countries before moving to NY state six years ago where I received my first torn-apart box of all-accounted-for clothing in Buffalo, NY). And like the intact mail they received on my behalf, the other services offered by UPS Store #5017 were done so with absolute professionalism and sincere kindness. I remember walking into UPS Store #5017 for the first time to sign my lease and seeing how unbelievably busy this place was. I was a bit anxious because of the intimidating number of stacked boxes (that hadn't yet been received on their end or picked up for delivery, not sure which) that kept the line of waiting customers from forming a snake within the store. This ended up being pretty much the norm when I'd come in to pick up my mail on different days and times of the week, which was surprising because I remember needing to use other, sometimes much larger, UPS Stores during those two years in parts of Manhattan where you'd think it'd be nothing but bananas all day, only to find each of those locations seeming to be waiting for the amount of business that UPS Store #5017 was getting. So, yeah, if you can lease a box here, go for it, and hold on to it for as long as you can. Seriously, before giving ours up (which was before our first box ever arrived opened at our current local post office), I was trying to figure out how to get downstate monthly to keep picking up our mail there. UPS Store #5017 is as good as it gets, and you can take that as a compliment. *In no way am I even hinting that the staff where I pick up my current mail is opening up my stuff. But I am saying that something fishy is going on with mail received upstate while it's en route to its destination. That's all. #TalesFromTheOutback

The service and staff could be much better. At times they can be rude to customers and the prices…read moreare excessive. UPS should also hire a diverse staff as it is just one culture which is a form of discrimination. Also, make the environment comfortable during the summer months by providing the air conditioner! Some people have not returned due to their treatment towards the customers. If it were not for the people in the community, the store or business would not exist.

not a great experience while returning packages. very bad attitudes from employees. will avoid this…read morelocation from now on

Ridiculously slow. No sort of help or guidance from the ONE employee working with a 6 person line…read morebacked up out the door.

Glad to have this W. 116th Street UPS Store as a UPS Access Point to direct my packages to when…read moreneeded. In the past when I lived in Washington Heights, the nearest UPS Access Point wasn't UPS and their hours were inconsistent - driving me nuts. It's fortunately different here with UPS's own place. On the whole it's been easy, although on those occasions when you're watching them take them what seems a disproportionate time to find a package I'm not sure how organized the back is. The staff always remain courteous and professional.

If I could give this store negative stars I would.. my girlfriend stopped by there today to mail an…read moreezpass tag to Staten Island. We're talking about a device that's 4" x 1.5"(approximately) and about several ounces. She stated that the clerk suggested the "priority mail" option and did not mention the less expensive options e.g. UPS Ground saver. The cost was $35.55 and I believe the tag is only worth about $20 dollars. I'm just thinking that the clerk shouldn't be steering people into the higher cost services unnecessarily. And please don't respond with the lame comment about how the UPS stores are independently owned and operated. After reading some of the other reviews about your poor service, I'm surprised you've managed to stay in business. Nice to know that we have a store in the community that's predicated upon their own survival...

Do NOT USE THEIR SERVICE!…read more I'm sharing my experience as it happened. I was asked to pay a $9.99 fee in cash, even though my return should have been covered by the company. After I questioned this, I was told it was a "joke." My sealed package was then opened without my permission, and I was told it could not be accepted due to size. Regardless of their explanation, this interaction felt unprofessional and confusing. I believe situations like this should be handled more clearly and transparently

KAY NEEDS TO BE FIRED! I just came from this UPS location…read moreand today was the first time I've experienced blatant disrespect. I brought several packages to be returned to Amazon and I politely asked him if one of the boxed items could be returned as is or does it need different packaging. He responded in the most unprofessional manner by telling me, 'If I didn't tell you it didn't then why ask'. He clearly hates his job and it not suited for this role. I'm now reading the reviews on this location and most of them are horrible. So clearly they're able to get away with this poor behavior because no one is holding them accountable.

I attempted to place an order on frboxstore.com and ran into a serious issue at checkout. The…read morewebsite gave me a technical error and I did not receive any confirmation email or order number. The charge for my attempted purchase is showing on my credit card under a different name, FlatRate Movers Online. I also noticed that their terms and conditions page is outdated and refers to a parent company from 2021. I tried contacting the business through their contact form but did not receive a response. The Yelp page is unclaimed, there are no reviews or social media links, and the website contains technical errors that made completing a purchase impossible. At this point I cannot verify whether the business is legitimate and would caution anyone considering making a purchase.