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    The Breast Center, Springdale

    5.0 (1 review)
    Closed 7:30 am - 5:00 pm

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    2 years ago

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    Washington Regional HerHealth Clinic

    Washington Regional HerHealth Clinic

    2.1(18 reviews)
    3.3 mi

    After waiting 1.5 hours past my scheduled appointment time with Dr. Mason, I requested routine…read morebloodwork (thyroid, iron, etc.). I explained the long wait and asked whether I'd be sent back to the waiting room again, because I needed to return to work. I was assured it would be "5 minutes or less." Twenty minutes later, I still hadn't been called, so I left without the bloodwork I needed. Later that day, I received a voicemail stating that follow‑up testing was required due to abnormal cells on my pap. I had already completed the Washington Regional survey and answered honestly about my experience--including the excessive wait time and the fact that this wasn't an isolated incident. I selected "absolutely not" when asked if I would recommend this clinic, because based on repeated experiences, I wouldn't. I had no intention of returning until I learned my insurance only covers one pap annually, meaning I couldn't simply switch clinics without starting the entire process over. Over the next three weeks, I called HerHealth six times. I spoke with multiple receptionists and with Robin, the office manager. Every single time, I was given a different excuse or told that procedures "couldn't be scheduled without speaking to the doctor," and that Dr. Mason was on vacation. Robin even told me she couldn't schedule procedures at all and that I'd have to wait for the nurse to call me the following week. After three weeks of this, I physically went to the clinic. The front desk employee scheduled my procedure immediately. When I asked why this couldn't have been handled over the phone, she looked confused and said she had no idea why I was told otherwise. Today, Robin called to inform me that after speaking with Dr. Mason, she "isn't comfortable seeing me" because of "how I feel," and that my records would be ready for transfer. In other words: after three weeks of being misled, they finally admitted the real issue: my honest review. This entire situation could have been avoided if they had simply told the truth from the beginning. Instead, they wasted three weeks of my time, delayed necessary follow‑up care, and repeatedly gave me information that was either incorrect or intentionally misleading. They earned the review I left. For: * Making a patient wait 1.5 hours to be seen. * Requiring paperwork to be filled out twice, even though it was identical to the paperwork that took me NO LESS than 30 minutes to complete prior to my arrival as part of pre-registration. However, after sitting in the waiting room for roughly 25 minutes, I was called back up to the receptionist's desk and handed the same exact documents and asked to fill them out again by hand. * Sending me back to the waiting room for 20+ minutes for bloodwork that never happened, because I had to return to work. * Receptionists openly goofing off while patients waited and repeatedly asked for updates. * Three weeks of runaround from both the receptionists and even worse, the office manager, regarding a medically necessary procedure. Robin's behavior over the last three weeks was simply the final confirmation of how this clinic operates. In summary, this is your health--don't put it in this clinic's hands.

    I would like to start this review by saying that if it were not for Dr. Birch and her nurse, I…read morewould NEVER go to Her Health. Most of the ladies in the front office are so rude. Just today, I called to confirm my appointment and I was met with, "Can I put you on hold". Before I could answer, I was put on hold and then hung up on....4 times. These ladies need some training in customer service or just a course in "how to be nice" would suffice. Bad Business!!! I can see from the other reviews that I am not alone in this statement!

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    Full video https://youtu.be/bq3r1ptLZ0Q

    The Breast Center, Springdale - diagnosticimaging - Updated August 2026

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