Another great experience at Horizon Animal Hospital. Everyone who we interacted with was very kind…read moreand helpful. The vet's assistants answered a lot of my questions and gave me some really helpful tips for my cat and my dog. The vet, Dr. Schuler, is great. He is very friendly and knowledgeable. Explains things in great detail and is always ready to do whatever it takes in order to care for his patients. My dog was scared to be there, and Dr S had no problem getting on the ground to assess and examine my pup so that he didn't stress the dog out more. Highly recommended and worth the drive (we drive over an hour and are happy to do so)

Best vets ever, worse phone service ever!…read more Its getting harder and harder to make a proper connection to make an appointment. I know the folks there are very busy and putting folks on hold is part of the routine, however... Waited and waited and waited while on hold, never did get an appointment made. Guess I will try another day geeeeez

Aunt Holly was amazing.She went out of her way to come and comfort us on one of the hardest days…read moreof our lives .Thank you Holly

Do not ever go here, they made us wait 3 hours took our cat and didn't tell us what was going on,…read morewe finally got a hold of them and they said our cat was 2nd in line. They made her sit somewhere we don't even know where. Don't ever go here horrible vet.

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

If you value your pet, whether doggy or kitty -than cost is not a factor for exceptional pet care…read moreand emergency services. Last night the cost was just under $500. We'd been there before when I did become dreading potential large credit card debt but the Veterinarian and All staff had been professional, knowledgeable and concerned about this same cat. She allowed me to choose not to keep her there overnight as I realized after her treatment I could comfort her at home. And then take her to her regular vet practice with extensive blood work/test results.

Friday morning (8/14) started off as wonderful as usual with my sweet angel Rosie (Shih Tzu, would…read morehave been 15y/o on 10/28) By 2pm she started vomiting (very little) then had no interest in eating or drinking any water. She continued to have little vomits throughout the day into the evening, bedtime was restless. Saturday morning 8/15, she started with dry heaves. I took her to VEGer here in Ann Arbor by 11am, and was met with some of the most caring, compassionate medical staff I've ever encountered. They rushed to Rosie's aid. Dr Madison & Nancy were the calming force I needed right then. Rosie was given some fluids and an anti-nausea shot to ease the vomiting and dehydration. There wasn't much else to do for her at that time, she was awake and alert and we weren't ready to say goodbye yet! We went home (2miles away) I spent the rest of the morning with her, holding her paw and keeping her safe. By 6pm she was ready to, I wrapped her in her blankie, drove back to VEGer and she passed in my arms as I walked in the door. I was immediately met by Dr Madison & Nancy, and felt the same sense of ease I had a few hours earlier. Rosie's final stage of life is being handled by VEGer. I cannot express enough the gratitude I have for the compassion, care and genuine comfort I felt while in your clinic! I will recommend your clinic to any and all pet parents I encounter, thank you! PJ Bedolla

I brought my cat Galaxy Tail in because he was having urinary problems. Our regular vet was booked…read moresolid and recommended VEG ER, and I'm so happy I did---they were so amazing, thorough and kind and understanding, checking in with me and Galaxy multiple times despite being busy handling an endless stream of patients (like any ER). Absolute recommend!

Excellent service for people who don't have transportation to get their pets to a vet appointment…read more They go above and beyond. I'm an older person who had an emergency situation with my 12 year old cat. I contacted the owner Angie and she returned my call promptly and immediately booked a ride to get my girl to the vet the next day. The the driver Don was very kind, amiable, and pleasant. He helped me to get my reluctant kitty into her carrier and was on time picking me up for the appointment. This service waits for you while your pet is being cared for and drives you home afterwards. I highly recommend Pet Taxi Plus to all pet parents. Check out their website to learn about the other services they offer. Their prices are reasonable too. Thank you Angie and Don and will definitely use this service again in the future.

I trust the owner and the driver. That's a lot to say when someone is transporting your 85 lb. dog…read moreto the groomer every 3 weeks. They are great.

Denise is a savior! I called her up with a last minute request for over night sitter for our two…read moremini doxies and she was so kind and helpful and informative. Denise was professional on the phone and works fast on finding the right person in her company to help us out. Denise has an app that is easy to communicate with her and your pet care taker. You can schedule appointments and get updates. Again, professional. I felt secure that our pet sitter would not only take wonderful care of our fur babies but also respect our home. I will choose Doggie Latchkey for all small and large services.

I was very lucky to find Doggie Latchkey. I had a hip replacement and needed dog walkers for 2.5…read moreweeks. DLK provided people who truly care about the animals. They came as scheduled, always provided a summary and photos from each walk, communicated well and were flexible if I needed to have them come early or late because I had meetings or dinner plans. I felt very comfortable having them lock up my apt if I was not home when I returned. Special shout out to Shayna Ellsworth and Nancy Preble. I would definitely use DLK again.

Took my little guy in there to get bathed and cut and they did a wonderful job. Very nice people…read moremade you feel welcome and the prices you can't beat. They also have a daycare haven't tried it yet, but that's my next step and prices look good too.

Until I got this crazy doodle of mine, I never thought I would be that person who takes a dog to…read moreday care! He has so much energy and taking him a few times a week has been such a life saver. My other dog, who is a senior pup, had never been to day care before and he absolutely loves going. They both love going to lucky dog, for entirely different reasons! One loves the attention from the people and the other one walks and runs and plays with all his fur-friends all day long! They are treated really well, the staff is so friendly and well trained. One of my dogs got really dirty while at daycare in a few different days and each time they gave him a bath so that he didn't come home dirty! They really care about all of there 4-legged customers. They do a lot of the community, too, which I love.