They don't answer the phone anymore. I didn't call to be…read moreput on hold and forgotten. My elderly cat Morris is counting on me for care. Towne & Country does NOT care. The service has disappeared along with compassion for your pet. There are kind hard working veterinarians who deserve your business. Don't give your money to these scheisters from New York. Meow

My 121lb. Male Cana Corso was brought to be neutered…read more Sedation was given to our dog the medication took effect the patient was unconscious on the floor. The owner/ Vet. Proceed to drag his lifeless body across the floor by his correction collar (pinch collar) not once but twice. As his owner in the room my ( girlfriend )instantly told him he had a pinch collar. That was removed a second collar was on him and the vet and also owner of this business, started to pull his lifeless body again... These people have no humanity for pets or the owners! I talked to both owners of the clinic and neither one took any responsibility for the treatment of our family member. They simply stated they had no part in any mistreatment of the k-9. Please look into there reviews on multiple pages Seems to be a pattern with owners!

We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

Came from Marquette Michigan for services that aren't available in the UP. They were so kind,…read morewelcoming, and honest. Also the building is so clean. Heidi especially is such a gentle warm soul, she let me cry in her arms while she cried with me. They lead with empathy and care, while putting the well being of the animal first. To Dr. Henney and the team, thank you

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

If you value your pet, whether doggy or kitty -than cost is not a factor for exceptional pet care…read moreand emergency services. Last night the cost was just under $500. We'd been there before when I did become dreading potential large credit card debt but the Veterinarian and All staff had been professional, knowledgeable and concerned about this same cat. She allowed me to choose not to keep her there overnight as I realized after her treatment I could comfort her at home. And then take her to her regular vet practice with extensive blood work/test results.

Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

Can't express how grateful I am for this place. They went above and beyond in taking care of my…read morecat. They made sure I was informed daily of my cat's status and were a great resource when I had questions after I brought him home. Thank you for all your help.

If MedVet hadn't discovered the reason behind my kitten's physical emergency, my 7-month-old,…read more"Tabs," would have died! MedVet's Team wasted no time. They found a very long piece of string wrapped around the base of his tongue. The remainder of the string was found in a clump in his intestines. Surgery was the only way to save my kitten's life. The Team's prompt action and expertise ensured success. Tabs came home with us the next day. He's resting quietly now. He's on his way to a speedy recovery and a long future alongside me. I am eternally grateful to MedVet Commerce for saving my precious Tabs!

My dog had been being treated by our regular vet for a few weeks for an eye infection that wasn't…read moreimproving. Our vet thought something else was going on and recommended we get a CT scan. Went to MedVet on the recommendation of a second vet, and was pleasantly surprised by how efficient, fast, and caring the staff and doctor were. My darling was diagnosed with cancer behind one of his eyes and into his sinuses. Surgery was a possibility but I ultimately decided not to put my baby through something that would be traumatizing for him, ans my baby will be going over the Rainbow Bridge this weekend, with the help of Dr. John from Peaceful Paws. HIGHLY RECOMMEND MedVet!

My hubby and I had to bring our cat in to be euthanized. There was no wait and the staff was very…read moreloving. Very comfy and affordable. We got a paw print from them for free.

Zero! They took 2 dogs in for a more urgent problem. I sorta get that but we waited 4 hours and…read morethey could have let us know. The woman at the front desk talking to her screen I said are you talking to me because you're not looking at me she said yes. WTH 2 hrs into us waiting another woman came in took are info and said the doc will review and be in and 2 hrs after that I asked what's going on and that's And they took my $150.00 if agreed for the doc to examine The place was not what you would expect. Very cheesy So I went to Grand Rapids to the family vet they were outstanding and put this place to shame!!

My dog was itching nonstop. We had taken him to other vets and nothing worked. Came here, and the…read moreVeterinarian came through with a thorough examination/plan. Everything was explained well and my dog has improved 10-fold. Will continue to take my dog here. Staff was extremely friendly and understanding.

I have never felt so alienated in a place in my life. I don't recommend this place. If you're not…read moreCaucasian, I'd advise you not to visit this veterinary clinic.

Love the self wash machines. My dog has never felt so clean after a wash. Wash area is open and…read morecomfortable to work in, doesn't get all humid and hot. Staff is super friendly and helpful. Highly recommend.

I love Wag n Wash! My aussie sheds a lot and likes to get herself into all sorts of trouble, so we…read moreare frequent flyers for the self-wash stations. The tubs are always nice and clean, the soap and conditioner make her smell nice and the nozzles get right down to her undercoat without me needing to take extra time just to get her wet. The warm water is always a plus! I usually do all of my own grooming but have been slacking off with the winter weather, so I scheduled her to be groomed by Mariah. I'm very particular about how she's trimmed as I've had groomers take entirely too much coat off before despite me clearly explaining what I wanted, but Mariah listened closely and sent her home looking exactly how I asked. My only complaint is that the dryers at the self-wash station are not very powerful, so they take longer to dry a dog with lots of fur than a high-velocity dryer. I do understand that nothing can be done about that and just recommend that people whose dogs require more time bring something like a happy hoodie to help make the process more comfortable. :)

Super friendly staff, my pup absolutely LOVES coming here 3-4x a week. Affordable, clean, and they…read morehave monthly parties! 10/10!

Horrible place, Savannah is extremely rude. Avoid taking your dogs here! After 10 years of solid…read moremanagement and kind employees, totally changed now. Front desk girl, Savannah is confrontational and reacts as if you are interrupting her day whenever you call or inquire about your dog in THEIR care. She is nasty and is never polite, no matter morning drop off or picky up in the afternoon. She is the reason we will NEVER go back.