My beloved eyebrow place closed recently *insert a waterfall of tears* and I was forced to make a…read morechange. I have really sensitive skin and always break out after getting my brows done, whether I do wax or threading. I decided I had nothing to lose by booking a brow appointment at Sugar and Hive. I thought I was booking an appointment to have sugaring done, but when I got there they clarified that it was wax, which was no problem. The area was bright, nicely decorated and squeaky clean. There's a large open treatment area where the facials and other skin services are done and then a couple of treatment rooms for body waxing. My waxer happened to be able to do my brows in one of the treatment rooms which I was glad about. I walked in and was floored by the over the top (see what I did there?) decor. The wallpaper on the ceiling is such a nice touch since you're laying down on the table. I love when businesses really hone in on the little details in order to make the space shine. After talking through my options, we decided to go with hard wax, instead of soft, for my sensitive skin. The treatment was painless and afterward she covered the area with hydrocortisone cream. My eyebrows looked very natural and nicely shaped. I was very happy with the service and the best part is that I didn't break out! The hydrocortisone cream must have been the golden ticket. I made my next appointment before I left and am looking forward to it.

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

I had the best spa day with Adia. I'm a hairstylist and had been neglecting my self care so my back…read morewas jacked. Adia is an intuitive healer. She knew exactly what I needed done. My back pain is gone. The facial was amazing. Just wow. I am booked for next month too . I would highly recommend them to anyone looking for spa services

owner of this establishment was very rude and I don't know how she has any clients whatsoever. She…read moreneeds to get her website They never phone to get any kind of confirmation and then when you show up, they talk to you like like they're paying you or I don't never recommend this business to anyone.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Anastasia and Anna are so sweet, caring, and put me at ease every time I go! I usually have a…read more Brazilian Sugaring session and it's absolutely pain free. The ladies are knowledgeable and experienced and always give the best advice on treatments that have been super beneficial for my skin. The prices are affordable and scheduling is easy. I definitely won't go anywhere else for my sugarings or vagicials!

I have been getting sugar waxed for years in the Alexandria area but since moving further south I…read moreneeded a new place. My best friend suggested Anastasia and I am so glad I went! She is kind and warm and responsive. It was different that the sugar wax was cold but she talked me through it and I am happy I went. I have not had a wax in nearly six months, so I was way over due! She put some Netflix on for me to watch a little numbing spray and talked to me the entire time which was nice and helpful not to think about the very mild discomfort. Overall super nice it felt like I was just catching up with an old friend such a sweet woman! Also her eyebrows were great too! I would for sure recommend her ! I have officially found my new waxing space ! If you are thinking about coming here you should, Anastasia was brilliant and kind!

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

Lauryn is the BEST!! I would ask for her at either north side or Cary street. I can't say enough…read moreabout her manner and gentleness

I had one of THE most appallingly bad hair experiences here today. I asked for partial highlights…read moreand grey coverage on my temples. I got a $275 quote that almost made me pass out. But I let the stylist proceed. I wish I'd left then and there. I now have a clear line of demarcation about a quarter of an inch from my part line, and she put far too much dye along my temples and the side of my face. It colored my light facial hair so I now look like I have sideburns. I'm still laughing because at 62, we've all survived a hair disaster or two. I know she could tell I wasn't happy. After 3 1/2 hours, I had to go and she hadn't even started to blow dry/style my hair. I didn't attend the event I was supposed to go to afterwards (those sideburns aren't going anywhere anytime soon) and they knocked about $40 off. Still means I got a subpar partial highlight for about $235 bucks...in Richmond, VA...which is crazy. I'll be looking for a new place next time around and trying to keep my head down and my hair untucked and over my ears until these brown stains along the side of my face fade. Ridiculous. Update: The owner did call me, following this review. Though apologetic and mentioning repeatedly this would be used as a "learning experience", I received no offer of either any kind of refund or an amount off for future services or an offer to have anything corrected. I spoke to a work colleague, a Richmond local, and have another salon picked out for next time.

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.

Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.