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    The Cake Pop Factory

    3.4 (5 reviews)
    Open 9:00 am - 6:00 pm

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    Edda's Cake Designs

    Edda's Cake Designs

    3.3
    (71 reviews)
    2.8 km
    $$

    This was one of the worst customer experiences I've ever had…read more I ordered a standard birthday cake for my wife's birthday and went to pick it up at 4:50 PM. When I arrived, I was told the register was already closed and they could not accept credit cards. Fortunately, I had a $100 bill with me, but they refused to accept that as well. I had to walk around the plaza trying to find someone to break the bill. After finally getting change, I returned at 5:01 PM -- only to find the door locked. What made the situation even worse was seeing the employee sitting in her car watching me, then driving away as she waited to give me a bad look. It felt incredibly disrespectful, rude, and completely unprofessional. I've honestly seen better customer service at a gas station. The lack of basic courtesy and common sense from the staff was unbelievable. Locking the doors while a customer is actively trying to break the bill is just unacceptable behavior. It's clear this employee does not care about customers or the reputation of the business. Management should seriously reconsider who they trust to represent their company because this kind of attitude drives loyal customers away. I've been a loyal customer for years, buying birthday cakes for both my family and our office celebrations, but after this experience, I will not be returning. Unfortunately, this was not my first negative interaction with the same employee. After multiple bad experiences, I can confidently say the problem is the staff.

    Querida Edda: Vivo en Broward muy cerca al lugar donde una…read morevez tenía su pastelería. Hace unos días fui con mi hija a comprar una torta de cumpleaños para celebrar mis 74 años. Llegamos a su pastelería en Doral. Compramos la más grande, pero para mi sorpresa y lamentablemente yo y mis invitados quedamos desilusionados, la masa de la torta estaba dura, seca muy pequeña. El bañado estaba tan dulce que todos mis invitados lo dejaron a un lado. Yo recordaba un pastel suave, esponjoso,con un ligero sabor a ron. Este no fue el caso. Que pasó? Cambiaron la receta ? Atentamente

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    Edda's Cake Designs

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    The Cake Pop Factory - customcakes - Updated June 2026

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