I cannot believe the experience I had with this business! I just got back from picking up my bike…read morethat I only purchased two months ago. The derailer hangar snapped and needed to be replaced. This is why I left extremely upset! I bought the bike to go on rides with my son. I bought a separate seat that is attached to the middle bar so my toddler can ride with me. Last week during my ride we came across a cross walk where I began to cross and needed to shift gears up as I had just came from climbing a hill. While in the cross walk I began to shift gears down and the chain came apart causing my back wheel to be stuck. I had to carry the whole bike with my son it to the other of the cross walk. The following day - contacted customer service for help. I was placed on hold, then HUNG UP on. I immediately called right back and got the same woman who then told me she could NOT help me because I exceeded the 30 day return. She mentioned that she would have exchanged it but the bike was sold out. She then informed me the only option for me was to contact warranty and she referred me to my manual for the number. Next day - google GT warranty. Department was closed after 5. (Called when I was off work) Day after - called warranty and was transferred to a different warranty because they handled my brand bike and found out the department was CLOSED due to COVID. I then contact DICKS customer service and some guy answered who seemed like he just woke up out of his sleep and was high. I couldn't even believe it. He was so out of it... slurring his words... couldn't remember the things he was saying... and his sentences didn't even make sense! He told me that the bike had a 90 day return policy and to bring it to the store for return. Because of my strange interaction with him I contacted my local Dick's sporting goods and spoke to the manager Becky. I told Becky my experience and asked her if it was true that I could return my bike. She told me that it was not and told me she understood the frustration with warranty as she has experienced the department being closed as well. She made me feel understood and knew exactly what I was talking about. She told me to bring the bike in the store and that we could fix it. She gave me a heads up that it would be a first come first serve and I was fine with that as I was in no rush and just wanted the bike fixed. I offered to buy the part on Amazon as it cost about $20 and could possibly get it quicker than if they had ordered it. She told me not to come out of pocket that the store would just go through warranty. I was so happy to have spoke to her because I thought finally some good service. Next week - I bring my bike in. I walk to the back where I knew the bikes were located and came across Bob who mentioned he was about to be off and to go the front where I will need to fill out papers. So I go back to the front and waited to fill out papers. The girl assisting me was helping so many other people I was just standing there. Not to mention I had my 3 yo old who wasn't as patient. I filled the paper work Bob comes to the front and tells ME what happened to my bike. Basically telling me that I dropped my bike (which I never did) that he can tell because of the scuff marks (my bike came with no kickstand and when riding my bike I def brush the pedal against the wall when I come to a stop at a bench) he mentioned the oil on my spokes came from the chains coming off because the hangar bent when I dropped it. Which wasn't true. Before bringing it my son had been spinning where the gears shift and was touching the spokes with hands. The fact that they were causing me what I DID with my bike made me feel a type of way. I didn't argue with him because that's what he thinks after fixing bikes for a long time that no matter what I said wasn't going to change his mind. 2 days later - Bob calls me to tell me my bike is fixed and ready to go! He was very pleasant to speak with and although I felt a way from him telling me what I did to my bike I was just happy that he fixed it so fast! He was kind and told me he was able to fix it faster than usually was because he had an extra part from a previous bike he had to fix. He told me I would not be charged for any labor and to just pay for the hangar. I expressed my appreciation because I anticipated it being there longer and told him I'd come after work to pick it up. While I didn't mention it to him that Becky told me warranty would take care of it I waited until I got to the store with hopes of Becky being there. Arrival - I go to the back and push the button since no one was in the section. Steven comes over and was RUDE from the get go. I let him know that I pushed the button and he was like "OKAY." I was expecting him to say something else and he just stared at me so I said "I'm here to pick up my bike" and he was like "Okay... name?" And so I said "Jacklynn" so he rudely opens the binder and keeps flip

Don't shop ever !!! Bought a bike for Christmas and tried to…read moreexchange it after seeing it was too small for my son. They tell me that they have a 24hour return policy on bikes and can't do anything . Now we are stuck with a bike that cost 140 dollars that my son can't use . Do not support this compan

I'm extremely disappointed with the way this location handles product availability and customer…read moreservice. I woke up early, arrived before the store opened, and waited outside specifically to try and purchase Pokémon cards. I had even called the day before and came in person to ask about availability, and was told they would be in stock. However, when the doors opened, I saw an employee grabbing the Pokémon cards for himself before any customers even had a chance to get in. The fact that the manager allowed this to happen in front of paying customers is incredibly unprofessional and unfair. It felt like my time and effort were completely disrespected. If customers don't even have a fair chance to buy items because employees get first dibs, what's the point of showing up early or calling ahead? I hope this store reconsiders how it handles product releases and prioritizes fairness for all customers.

Can't believe I had forgotten about this location, but I was so glad I stopped in. Nice clean store…read morewith a good selection of items priced very reasonably. Attendant was helpful, friendly, and thorough.

I recently got into fishing with my son, so we went to Fisherman's Warehouse and bought two rods…read more The very next day, on my first cast, the tip of my rod snapped clean off while reeling in before I even hooked a fish. Based on how it broke, it seemed like a manufacturing defect. I went back to the store hoping they could help, but I was told that once the rod has been used even once it's no longer their responsibility, and I'd have to contact the manufacturer directly. The rod is a Penn Wrath II, for reference. That response was disappointing. When you buy from a retailer, you expect some level of support, especially when a product fails immediately. Just something to be aware of based on my experience, don't expect assistance from the store if there's an issue after purchase. It's alright, I just won't be doing business with them again, and neither will my friends or family. Edit: I should have read some of the past reviews before purchasing here, it looks like others have had the same experience as me.

Called in ask for item , they said they had it. Rode motorcycles from vallejo to get a particular…read moredrop shot weight, when i walkt in i asked counter staff for grenade fishing weight told aisle 7a, by the time i walked over surrounded by a few employees about my 10 liter hydration backpack pack and my helmet! They didn't even have the fishing weight i called about in stock. Immediately left and went to sportsman's warehouse hassle free! They actually sale guns and ammo yet no headaches or hassles shopping for a particular fishing weight! Walked around looking for over 30 min. Bought 100$ plus of tackle! I had a lot of cash in bag not comfortable giving up my personal belongings to buy 6$ fishing weights that were never in stock at Fishermans warehouse in first place. Staff lied when i called! Go Sportsman's warehouse drama free and they offer veterans discount also!

Great organized service, the selection of firearms is simply amazing and their prices are very fair…read moreand reasonable. I like how you have to have appointments to pick up your firearms as it makes it easier and they maintain their qualification and dealers license. It's nice to see all the employees that they have running a clean and Tight shop

im giving a 3 star because the person that helped was very rude. I dont know his name hes a big guy…read morewith glasses, a beard and has tattoos but he made me feel extremely uncomfortable. It was my first time buying a gun and I told him that and the way he was talking to me it made it seem like he was trying to make me feel stupid. He needs to learn how to talk to people. But I bought the gun anyway because they were the only ones in my area who had it. Now the pick up process was great. I was helped by I believe his name was PK. Asian dude with glasses and a black hat. He was extremely nice and showed me all the safety tips and how to properly handle the gun. Im most likely never gonna shop here again because of that rude guy who first helped me. Now that I have the gun I want I will take my business for ammo and parts somewhere else. I really hope the managers read this review and tell that guy he needs to work on his people skills. The guy is a complete jerk.

Dubs Sports has been handling all of our basketball uniform orders from design, artwork, print and…read morefinal product for our Leagues and Travel Teams. I have also referred them to local High School Coaches and Athletic Directors for spirit wear and uniforms. Our non-profit youth basketball program orders for the last two years have all been on-time, never over budget wether it is a for a team of 12 or a League of over 40 players and we have orders every season due to the growing demand of Napa Valley Basketball Alliance and Legends Hoops AAU team growth. And all of the Coaches and Program Directors I have referred have been happy with the quality of team wear, cost and timeliness. Joe and Scott work hard to give good value and customer service and are successful at both. Beyond uniforms and spirit wear, they have a wide variety of sports equipment for most mainstream sports and will order what they don't have in stock. In fact we send a lot of players to get Shock Doctor insoles from them as they are the only local shop to have an account with this high quality sports protective equipment provider! Shop is easy to miss if driving down California Avenue but is an eye opener once inside, as they have a lot inside and keep growing! These guys know sports as Scott is a Hall of Fame athlete and Joe has been a top local Coach for many years in Napa. I hope they are open for a lot of years! Dubs is of course Warriors fans!

I love it! I was looking for a high quality baseball mitt, so I asked around and was turned on to…read morethis place. They stock a variety of mitts and the owner was great about seeing what my needs were before recommending any. They even have American and Japanese made high end mitts! A quick look around shows jerseys and other items available too. This is definitely the place to go FIRST so there's no regrets.

By far the best fishing store in the bay area…read more Unrivaled service, selection and passion for the sport. These people are extremely knowledgeable, friendly and advocates for the local community. I wouldn't even think of going anywhere else.

I was fortunate enough to call Sweeney sports to get help with the Lake Berryessa 30 day quarantine…read moresticker. Alex, the owner, went above and beyond in helping me. They have earned my business and all my referrals. Thanks Sweeney's Sports :)

Small little store. Been here few times these guys are great people. Very knowledgeable and easy…read moregoing. Bought two guns and did few transfers all went smoothly .

I decided it was time to sell a Sig P365. It had become too hard (arthritis) to operate the slide…read more I brought it to the shop and spoke with Evan about options for selling the pistol. He went over a couple options, and I decided to leave the gun with them on consignment. I was simply amazed at what a complicated paperwork process this was (thanks CA DOJ), but how EASY Evan made the transaction for me. I feel like I received a very good deal, and Evan made the whole process as easy as possible. Friendly, competent, fair: hard to beat combination!

Kindest sporting retailer. Carl and his wife supported my two sons throughout their high school…read moresporting endeavors. They are both patient, accommodating, kind, and compassionate. I could not thank them enough as a sports mom. They created a Letterman jacket that is a to-die-for special for my senior. Their customer service and kindness are what keeps us going back! When people ask me where should we get our Letterman jacket? I say Star Sports because of the care they take to make the experience special for the athlete and the family. Thank you, Star Sports, for making high school sports even more special for my sons!

Good service and product quality is great for a local business. Prices are comparable to large…read moresporting goods stores. I like to buy locally.