Great service, local businessfor years , dependable great product , sweatshirts were great quality.read more

Customer service was spot on. My order was completed in less than 1 week. I will be a returning…read morecustomer.

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Garrett in the shoe area helped me pick out women's sneakers. Very helpful and knowledgeable!read more

I've been a fan since 2001. It's our 10 year anniversary :)…read moreProbably the best yoga pants & shorts I've ever purchased have a subtle little Athleta tag on the lower left. And my athleta bikinis are favorites. I'd drive tomorrow for one of their sales at the veterans Bldg. I understand from friends that live in Petaluma that those are now a distant memory. C'est la vie. Happy anniversary anyway.

I ordered item online and received them. One went on additional sale and instead of $44 it was $28…read moreless than a week after purchase. I asked for an adjustment from Ria in the Leadership department and was told NO adjustment! I spend so much $$$$$ at Athleta, Gap and Banana Republic. They have no loyalty. I said I would be taking my $ elsewhere and Ria in Leadership did NOT care. Poor customer service! Shame on Athleta!

I had some questions about mountain biking and asked for some recommendations around the area. They…read moreabsolutely nailed it! We were able to walk in and rent two mountain bikes for a day which totaled about $210. They luckily had our sizes but I would definitely call ahead to be sure. They definitely have some pricy stuff but everything here seems super high quality. They also had a pretty good sale (25-33% off) going on while we were there! I know some locations also have secondhand sections. Everyone I talked to was super helpful and willing to help me out. Go visit them!

I love this sports basement! Great selection of products for all my activities, mountain biking,…read morerock climbing, hiking and camping! And the bike mechanics are so nice and accommodating! They fixed my break on Saturday so I could go on an epic crazy ride in Olema with my step Dad who was visiting with his mountain bike! Thank you sports basement bike mechanics!!!

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

This shop moved here from their previous location in the SD Mart, which is no longer there…read more It is mostly a men's sportswear type of store carrying a large assortment of T-shirts, pants, shorts, hats, belts and footwear. Although there is a limited section of cute women's clothes too. Joe K. chose this place as his most favorite shop for the purchase of a specific type and brand of shirts that fit him comfortably and endures well as casual or work attire. They have a good selection of colors and sizes for most body types. Their wall of printed T-shirts are colorful and eye catching which can make a statement or proudly display your favorite sport's team. A large supply of ball caps located on the opposite wall, come in various colors with or without sports logos. I also noticed some nice work out gear, including attractive tops and bottoms for women. They seem to have a little bit of everything for those who like to be subtly fashionable with casual comfort in mind. Unfortunately, there are no dressing rooms, so I was hesitant to try anything on. But the prices are reasonable and the owner is very helpful and friendly. Needless to say, Joe is a frequent customer, and now upon my first visit with him, I can see why.

West Coast is an absolute gem of a business! Jeff and his staff are top-notch at helping pick out…read moregear, offering a massive selection that is very fairly priced. I've been shopping here since 2005. A huge thanks to Jeff and the team for all their help today selecting a helmet, glove, and cleats. We kept them past closing, but we found the right gear and they never made us feel rushed or inconvenient. Top-notch service, selection, and pricing, what else can you ask for? PS: To anyone reading negative comments about the service, those judgments are shortsighted. The store is BUSY because the staff takes their time helping customers make the right choice. When you're spending hundreds of dollars on sports gear, they ensure you get what actually fits. Jeff and his staff routinely go out of their way for customers, even stepping into the batting cage to test out a bat. If you're looking for quick, surface-level service, stick to standard retailers. If you want deep, expert guidance that takes the necessary time, go to West Coast!

Disorganized store with tons of clutter. Impressive selection of merchandise, especially gloves…read more If you are left-handed, there are a TON of gloves to choose from. Poor customer service at checkout. I felt like I was interrupting their conversation by wanting to buy something, and then the cashier who rang up my items was multitasking by scrolling through her phone's Facebook app. She barely said a word to me. Experiences like mine drive people to buy things online.

I love this place! Great service and helpful staff. FYI, the place has moved. It is now on 604 3rd…read morestreet in Davis! The old location is now closed.

We stopped in with my kids after a soccer tournament. I felt unwanted and preemptively judged like…read morewe weren't going to make a purchase. Slow to help us, gave us inaccurate information on availability of laceless cleats for smaller youth sizes, and prices were higher than the Nike online store. It was state cup weekend so I'm sure they were inundated with youth soccer families, but they lost a sale in us.