I wanted to share my appreciation for the excellent service I received from Michael, the Sales Manager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns. read more

First time shopping at Sportsman's Warehouse. I came in to buy some 9 mm ammo. They had 3 guys working the counter and I was only person in line. One person in front of me being rung up and took forever once it was my turn. The guy processing my transaction kept canceling the screen when I tried to enter my telephone number for rewards At least the prices are decent. read more

Stopped in Sportsman's to look around. It wasn't too busy but everyone that we encountered was polite and made sure to see if we were finding everything ok. Everything was very clean in there and easy to find as well. Definitely recommend stopping by this location read more

Sevice was always great ,friendly and knowledgeable, huge selection of everything you need for out doors , fishing,camping hiking, including firearm sales but sometimes the line can be a little long read more

I ordered some rimfire ammo. I received two reminders, two days appart, to come pick up my order. Had to stand in line while two clerks took their sweet time with other customers. When it was finally my turn the person taking care of me displayed some kind of attitude. He went to retrieve my order but could not find it. Then it took approximately half an hour for two people looking for it. Still nothing. I finally had to cancel my order. Waited two weeks for the order and wasted my time driving from Vacaville to come pick it up. I am not a happy customer. read more

Layne and Elijah were super helpful in getting my wife her first handgun. Had some issues with our paperwork but they were patient and helpful in resolving it. I've bought a lot of guns at various places for myself and this was the most friendly experience by far. read more

Came in to check out Glock 19 with my boyfriend, the service was so nice. They even helped me carry a medium sized safe to the front because I wanted to reserve it. When I had priced match to their store website they even let me buy it for what the price was online! Prices are reasonable! Yesterday we got ammo 9mm 2 100round and 1 50round and ear plugs we were able to use our rewards as well! For sure going back for my gun and ammo! read more

The wait is 2 hours to buy or pick up Ammo can be an hour wait After that wait the 2 hand guns I purchased were clearly used! Done here

Go anywhere else if you value your time. They have an auto queue for service help that doesn't work.

Staff were friendly and helpful! They gave us great info and made themselves avail. to our questions as we are new to some outdoor sports. There was a huge selection of items. And the store was clean and organized. Made for an easy shopping experience. read more

I noticed that the changing rooms are boared off as well as some rifle cases. What is happening? This store use to be a bit pricey, but good. I'm confused and angry. read more

Great service, friendly staff, knowledgeable in said departments. Computer system went down in the day of pickup but was back up before the end of the day. Defiantly will go back, only thing is the prices are a little high, but with their price match guarantee, a little research will go a long way read more

They are very nice people here. Super sweet people . But they have really got to work on staffing at the gun counter. I have been here several times. I just want to complete paperwork for the firearm I purchased. I dont have to tell you I have been here waiting in line behind ammo and gun purchases for almost an hour and Im not even close to being next. Its the weekend . Gun sales are up in California. Come on guys! Like I said really nice staff but the fact the one person has to check on everybody's work which stops him from completing his transaction with his customer is crazy. They need more certified people to check out paperwork. Or more people processing the paper work and he just check over their work so that there isn't a constant break in service with each customer Worst experience ever. After waiting two to three hours I wasn't able to process the paperwork because the woman who picked up the phone and gave me the wrong information . So when I tell the manager of the counter about her error he is so busy having a smart mouth with me as a customer when he should have been having the smart mouth with the lady. Its one thing to be sarcastic but to down right be rude to us when your employee is in the wrong. I waited two to three hours wasting my day on incorrect information. Other gun shops have way more customer service skills. The 50 dollars off he offered wasn't worth purchasing from a place that doesn't respect its customers. Everybody was complaining about the wait time. But he picked to only go toe to toe with a woman . And a black one at that . I wont come back. I can complain about anything at any time when I am spending my money. Especially when you guys are in the wrong. I see why everybody told me not to go there . read more

Terrible service. Spent several thousand dollars here to date. Bought a $2k shotgun, got an appointment, and had to wait while a fellow shopper who arrived after me, was served first because he was "only" doing a background check and Ammo purchase, which took 20 minutes. One of the three counter workers had walked off to take a break. This is the experience everyone has at this store, as everyone complains in line. read more

I love this place so much. They have the best prices best gear and best services I've ever been to a store.whenever I don't know anything I go up to one of the workers and every time I ask a question it has always been answered correctly and efficiently to my understanding. Best store around! read more

Worst experience ever, incompetent staff, had to come back multiple times over paperwork issues that could have been avoided. They even do a "double" to make sure the paperwork is right and still managed to make errors causing me to have to start the whole process all over again. Ridiculously long wait times, save yourself the headache. Staff is a bunch of kids in their 20's, spending more time making small talk and asking personal questions rather than doing their job. Some of the staff members are nice but bring a chair because it takes them 1-2 hours to do a simple transaction. You'd think if this if this is what you do all day long every day you wouldn't have a problem, but not sportsman's warehouse! read more

Just repeating more of the same sentiment already stated multiple times. Good (generally) variety of firearms. Absolutely unforgivable wait times at the gun counter. I've come twice in two days and waited for over an hour but they cannot process 1 person in less than 30 minutes. Yesterday I literally ran out of hours, they stop firearm transactions after 8 pm. I don't understand why it takes so long per person, it's never this bad at my preferred local shop. They didn't have what I'm after so you kind of have me by my shirt hairs here. Holding me hostage for the privilege to pay you money? To add to the issue, they have 2 employees doing both ammo and gun sales. With a line of 8 others around me, that's 4 hours at least for the last guy in line. I'm writing this as I stand in line after waiting one and a half hours and there's still one guy in front of me. The guy behind me said he only moved up because 2 others left out of frustration. I see someone is responding to these posts from the company, my God hire more people! These employees are trying their best but they're drowning over here! read more

I had one of the greatest purchasing experiences ever today at Sportsman's Warehouse. It baffles me that they currently have 2 and a half stars. Let's talk about how I got here. I randomly Google searched for a specific firearm in a very specific color that I've been unable to find since 2020 and Sportsman's Warehouse had it in stock. Even though that firearm was physically located all the way in Fairfield, (30+ miles from me) I decided to make the purchase online to ensure that it would be mine. Note to the average Yelper who isn't familiar with purchasing firearms: you have to submit in-person paperwork/background checks first, then wait 10 days until you can physically pick up your firearm--so since I purchased online, I still had to visit that store and submit my paperwork. Sportsman's makes that part easy because you can book an appointment to visit after you purchase online. When I visited to do my paperwork, the staff was very friendly, helpful, and kept our conversations interesting while I did my paperwork. I was in and out in less than 30 minutes. Now the waiting part begins. Fast forward to today (the 10th day on the waiting period) I headed over for my 6 pm, pick up appointment. I was about 20 minutes late , forgot my paperwork, stood in the wrong line and Michelle who was behind the counter jokingly gave me a hard time about it in a very playful manner. If this was any other gun store, I'd be getting cussed out by now, haha. I had a pleasant conversation with her about where she enjoys shooting and even learned that she has a similar firearm in the same color. She even convinced me to name my firearm after her in which I agreed lol. Pleasantries like this when it comes to purchasing firearms is almost non-existent everywhere. Once we finished up, she showed me around to get some ammo and then I was on my way. Today's experience was my favorite experience when it comes to purchasing firearms and/or ammo. The customer service here is A1. I even appreciate that the workers in the front greet you on the way in and out. Overall, I'm very happy with my purchase and wish that there was a location much closer to me. read more

Abysmal customer service in firearms dept. Long wait 1.5 hour ( I finally gave up). Won't be back, advise others to avoid.

I ordered 2 Sportsman green buckets online received order ready, wrapped in black plastic, did not bother to check and store in my garage. now I open it, its only one bucket in it!!!! WORST CUSTOMER SERVICE!!!! read more

Pretty decent place to buy some ammo and various other hunting gear, customer service is subpar with extremely long wait times by underperforming and under enthusiastic employees. Glad to have a shop in the city and not have to go so far out, but I can definitely foresee future without sportsman Warehouse in Fairfield if there's continued lack of customer service and efficiency from employees, particularly the firearms counter. read more

Staff avoids customers at all costs. Don't waste your time, no one in the gun department has any interest in selling you anything. They are half asleep and disappear to the back constantly. They need competition or folks that actually want to be there. Update. Went to outdoor 29, everything done in 30 minutes by people that actually want to help you, how refreshing. Found my new spot. read more

Once again another HORRIBLE experience!! Business Manager Jeremy reached out acting as if he was highly concerned and eager to resolve my visit at the Fairfield store. The total opposite. After sending long emails and calling multiple times and constantly being given the run around, I've decided to write another yelp review. Looking forward to hearing from you. :) read more

Sportsman's Warehouse - Attachment - Outdoor Gear Near Me - Fairfield, California

This store has the most understaffed Guns/ammo counter in the nation. I've been here many times abs can't remember once that I've waited for less than an hour just to be seen at the ammo counter. It's worse than dmv...and I wish I was kidding. On top of this, most of the staff have a pretty flippant attitude toward customers that are getting impatient after long waiting times. If you can find what you need anywhere else I'd go there. read more

I have always wondered how numerous Sportsman's Warehouse always get substandard ratings here at Yelp. I felt that its shooting department, which gets most if its sales, receives undue criticism from customers. That is why their ratings are down. My feelings were so far from the truth as I had just experience one of the worst PPT transactions ever. After waiting for about an hour and a half, pretty giddy as I am to own a beautiful piece in 10 days, Sportsman's Warehouse Fairfield nixed my PPT to buy. All because of "Jr." in my FSC and none on my DL. I wished they would have turned me down instantly, I would have gladly left the store in amicable terms as I will find another one to process our PPT. But no, they had me lead on to taking a new FSC test so names will match. Sure, why not? My FSC is due in November so no harm done. But what irritated me is that after taking another FSC, they forwarded my PPT to the manager for the final say which was a resounding no. Way the go Sportsman's Warehouse Fairfield for wasting our time, leading us on to nothing. I had at least six PPT transactions last year at my local gun store and ever one of them was smooth sailing. I feel bad about the buyer's time wasted. He was a cool cat though and after we left for another LGS, PPT was done in about 10 minutes. Patriots, I finally felt how you have felt and I absolutely concur with you, especially SW Fairfield. read more

I'm sorry the people are very friendly there but unfortunately when I came in, it looks like you were kinda ran down a little bit and I'm sorry the prices were a little too high for what I was looking for read more

Prejudice and a-bit racist at the gun counter. So I went in on a Sunday morning around 10:30ish with the hopes of gettin started on the process of purchasing a firearm from the store. At the gun counter was only one person working there-young-ish male worker with black glasses, beard and dark long hair to his shoulders-and waiting before I got there was 5 guys in line before me (no uniformed line mind you) and of them have been waiting over 30mins. After the worker guy with the glasses finished his stuff with a customer that ran to get his passport he skipped the two gentlemen in front of me, and he skips everyone else grouped and goes to a couple who were not even in line and decided to help them get their ammo, chat with them for over 5mins about their family, and then take care of their ammo purchase. Not even addressing the rest of us waiting nor looking at the rest of us. Now I hate to being up the race part but while he was checking out the couple for their ammo, he says he usually doesn't deal with alot of brown people so early in the morning, and the couple (which was white) chuckled and looked at us (which we did happen to be quite a nice diverse group of ethnics). So we all played polite for abit but the worker just kept making jokes about how him and his wife are more accustomed to dealing with a more "lighter" audience and sometimes it's abit testy dealing with folks who have to trim their lawn, and can't really get behind when they don't speak English infront of him. I was just amused. We are all in line to make meaningful purchases, and this store even has other people of color working here too! To add insult to injury comes another worker, older Caucasian guy with a "grumpy Vet" hat and he totally scoffs and skips over anyone in the group that isn't white and skips the guys that have been waiting before us and instead takes care of a family of four and assist them with their gun & ammo questions. This whole thing goes on for an hour, where grumpy old vet hat worker, and young "play nice with whites only worker" in glasses, just avoids anyone of color asking about when they will get service till around 11:30 they say-"oh! Don't worry y'all will get served eventually". Out everything else in the store, which is nice, well kept, and the other workers are customer service friendly-something sad about these two gun counter workers here at the Fairfield, Ca store that's forsure. Wasted a lot of folks time, and potential business purchases just to play favorites for only a skin color they prefer, and make light jokes on it. Not surprised, it's a common thing unfortunately. But if you guys are in the business to sell and make profits then having workers like this who surely don't work up to the standards don't got business working at a retail store. For this store: One Star because of the poor customer service at the gun counter and racism, but I will still say the rest of the store is nice, and has some other good workers forsure with better customer service. read more

There is a problem employee at this store who could easily be spreading Covid to fellow employees and the public. I called managements attention to him last month when I was in, and nothing changed. Went in Oct. 7, 2020, same employee with mask under nose and mask completely off (see video) at counter with customers. When I asked employee to please wear mask properly as per SW policy (posted on front doors) he again, as he did last month, became angry, defensive, accusatory, pointing his finger at me, telling ME to get the manager after I asked him to please do so, then telling him it was not MY job to do so. Insane this guy works with the public! Is SW so desperate for workers that this is what they subject their customers to? This was my favorite store. read more

Sportsman's Warehouse - Unsafe, rude employee - Outdoor Gear Near Me - Fairfield, California

So upset at this place right now. This was a first firearm purchase from this store and it was a complete nightmare. I understand that firearms in demand, they're backed up and possibly understaffed. I was told to be there at said day and time to pick up my firearms (waiting in line as people were purchasing firearms, employees were telling customers to be back after 10 days). I got to the front of the line to be told by a laughing employee that the DOJ hadn't signed signed off yet to pick up the firearms. Yes, they these places are backed up, I understand. With that being said, the employees at these stores should not be telling customers to be back at said dates and times to wait for in a + 3 hour line to be told that cant pick up their firearms. CALL THEM TO CHECK IF YOU ARE CLEARED TO PICK UP YOUR FIREARMS FIRST!!! read more

Grossly understaffed. Demand is high for firearms, however management has minimal employees at the firearm counter. During the whole time, multiple other workers sit around at customer service twiddling thumbs. Management does a poor job spreading work loads to efficiently get customers served. If you decide to come to this location, you should be willing to wait 3 hour, but usually more as if you were at the DMV (but worse because there isn't appointments available here). read more

Sportsman's Warehouse - Pistol firearms. Nearly sold out of everything and buy times will take 3+ hours at least. - Outdoor Gear Near Me - Fairfield, California

I needed some ammo so I looked online and found what I was looking for so I added them to my cart. the website said it was all in stock in the Fairfield store so I went to the store. I asked if I should complete the order on my phone but they said they would just get it for me. when they came back they said that they didn't have what I wanted but had other brands that I found acceptable. when they added it up it was $70 more than than the online price. The staff was okay but I won't go back. read more

This has possibly been the worst customer service I have ever experienced. This was a horrible experience and I will never shop at sportsman's Warehouse ever again. I purchased a firearm in December. I walked into the store to purchase, I was sent home and told to order online because "it's just easier that way". I ordered the firearm for pickup. I received confirmation that my firearm was ready for pickup. I went to the store, knowing I had to sign papers and wait 14 days. I waited 3 1/2 hours before even being able to speak with an associate at the hunting and guns department. I waited the 14 days and called the store to set up an appointment time pick up my item. Too bad... no answer and guess what, can't leave a voicemail. I walk into the store preparing myself for another long wait. I waited an hour and a half and didn't even see anyone. I had to leave. I continue to call multiple times on different days and never received an answer. I call a different department which eventually answered. They weren't able to help me and "no managers were available" to speak with. They took my information for the manager to call me, which they never did. Finally two months after purchasing the item I was able to get ahold of someone in the corporate. They refunded my order. The corporate supervisor said this is a common issue with the Fairfield store. I would never recommend this place to anyone. Plenty of other stores in the Bay Area with good service. This store is a waste of space. read more

I am a new gun owner, who needed a bit of guidance finding the right firearm for me. Eric, the department manager, was not only knowledgeable, but also thoughtful with his suggestions. The process is not simple, but Eric was helpful throughout the process, and I will always ask to have him help me moving forward! I have had not so great experiences with other department employees, as well as the former store manager, but Eric made up for all of that.Give this man a raise!!!​ Thank you sir for your dedication to you customers! - CM read more

Sportsman's Warehouse - Outdoor Gear Near Me - Fairfield, California

Unforgivable wait times at gun counter. What's the actual point of having an "appointment" line, when the staff consistently serves the ammo line and non appointment lines first? Every time I come here, minimum of 1.5 hour wait. At least offer chairs! read more

ALL THE 1 STAR REVIEWS ARE TRUE. DO NOT BUY YOUR GUNS HERE... unless you want to wait forever and try to figure out their rudimentary numbers / no numbers systems crap and deal with the worst customer service or lack thereof. Save yourself some time and peace of mind. Do business elsewhere! read more

I have bought a lot of outdoor supplies here over the years, in person and online. I am from Canada, appreciate hunting rifles though I dont shoot and will never own a gun. I grew up around a community with lots of hunting rifles and bear and deer hunters. So I am not anti gun, though I am against a lack of regulation. So why this review and why am I upset? This week there was another school shooting. And the DAY after, I received a email from Sportsmans warehouse promoting firearms. It was completely distasteful. I will no longer shop here. Guns are to be respected. And when 19 children are killed in a school....its not the time to promote more guns. Its time to take time to process what happened. Maybe as a company, sportsmans warehouse should be asking difficult questions on its role in Americas gun violence. Maybe consider stopping selling semi automatic military type weapons like Walmart has. Its not the time to try and sell more guns. Particularily to a customer that has never expressed an interest in them. read more

Sportsman's Warehouse - Outdoor Gear Near Me - Fairfield, California

If I could put a zero I would. The wait time just to purchase ammo is ridiculous. So ridiculous they provide a damn stool for you. It's been 33 min and I'm still waiting to spend over a hundred dollars on ammo. Unfortunately I need this ammo for tmw and this is the only place still open. I'm never coming here again. read more

Sportsman's Warehouse - Waiting line to buy ammo.....why? - Outdoor Gear Near Me - Fairfield, California

This place has the absolute worse customer service Ive ever seen. I've been standing at the front of the line to buy ammo for 30 minutes already and have not even been acknowledged by an employee. Every once in awhile I catch one looking at me but when I catch their eye they quickly turn. No smiles, no greetings, not even a word to say we will be right with you. read more

This Fairfield store deserves -5 Stars! They are less than zero. I purchased a rifle, revolver, and safe on Dec. 6th. Although it said shipped to store for 3 weeks, it had not arrived by Dec. 26th. I decided to cancel the rifle. I arrived at the store about 9:15 on Dec. 26th. There were three different lines. I was told to take a number. They were on No. 81 and I had 86. After 2 hours, the number never changed from 81. I asked one of the salesmen and he told me that they were not calling the numbers and that I needed to get in one of the lines. I was very pissed. Finally, I got to see a salesperson to complete my transaction. I cancelled the rifle, completed the paperwork for my revolver, and picked up my safe. I was very frustrated at this point and just ready to go. Someone came and loaded the safe and to my truck. The safe was very heavy and I needed to call some extra resources over to my house to help me unload it. When we got it off the truck and unboxed it, it had no manual, key, or lock combination code. All 3 things should have been included. I was pissed to the highest points of pisstivity at this point. I tried to call them and no one answered the phone. I ended up calling them a dozen times over an hour and they refused to answer the phone. I finally called the corporate headquarters to get some answers. The person incorporate tried to call them and said that the Fairfield store hung up on them twice also. Do yourself a favor and don't ever shop here. Stay far away. I typically shop at the store in Brentwood and I highly recommend them. read more

They will say anything to make a sale! I was told by not one, not two but THREE employees in the store that a firearm could not be transferred between a husband and wife so we would need to buy a new one. After spending an insane amount of time and money there, I learned that you can, in fact, transfer firearms between husband and wife with a simple online form and $18. I'm completely disgusted with the way the situation was handled and they still haven't given me back all my money. I'll never shop there at Fairfield Sportsman's Warehouse again! Shame on you, ammunition counter!!!! read more