In 2003, I moved into the luxurious new Metropolitan with a business center, clubhouse, exercise…read moreroom, large swimming pool, spa and outstanding staff: Corey, Antonio, Isaiah, and of course our great manager. There is really no need to have a car because you can walk to great restaurants, Draeger's grocery store, CalTrain and Central Park with tennis courts. SFO is about 10-15 minutes away.

Just an awful renting experience, considering the premium price you pay…read more The amenities like a pool and theater are appealing selling points, but the pool and hot tub were constantly out of service (the hot tub especially). When you want to reserve something like the theater, you have to submit a form, and I tried three different times and never had anyone accept my reservation. When you contact the team through their portal, I rarely got responses. Right up to the move out process where I scheduled a move out inspection twice and never had anyone show up at the confirmed time. That portal was, in general, useless. Unless I had an urgent maintenance problem, no messages I ever sent were responded to. I had water heater issues about halfway through my time there and when the plumber looked at it he called it "ancient". Replacing it dropped my utility bill by about 50 bucks a month, so I was apparently paying for their lack of modern equipment. They refused to add a second recycling dumpster, so it was always completely overflowing. Oh, and they also nickel and dimed me on the way out on my deposit.

I lived at Southwood for nearly five years, from January 2018 until October 2022. Initially, it was…read moremostly fantastic. The biggest issue I had was that they were doing construction work when we moved in. They said it'd be done in "around two weeks" but it actually took nearly two years to complete. Back then, they had a guarantee that maintenance requests would be handled within 48 hours, and the on-site staff (one maintenance person and one leasing office person) would usually fix any issues on the same day. Once COVID happened, everything changed. Staff were no longer onsite and maintenance suffered as a result. Even once COVID restrictions were lifted, Equity Residential decided to have one leasing office staff member split across three or four of their properties, rather than one per property. Maintenance is no longer on-site, and fixes that used to be done in less than a day now take weeks. Water bills went up significantly due to things like the pool/spa leaking water non-stop for over a week. They started a big modernization project right as I was moving out, to remodel the apartments. This is great since the apartments looked pretty dated inside, but I think part of it was just an excuse to increase the rents even higher. It's a good location, and the park directly behind the property is nice. I used to walk my dog there all the time. However, that doesn't make up for Equity Residential reducing service while increasing rents.

I liked this place when I first moved in in 2020. They had an onsite manager, who was wonderful and…read morean onsite maintenance man, who was also great. Since that time my rent has increased 350$ each year of living here. Both Sam and Angela, the onsite staff, have been fired. In addition, they stopped accepting my electronic rent checks, without any explanation or way to fix it and have started charging an extra 132$/month just to pay a rent check. Yes, you have to pay a monthly surcharge to pay rent here. To top it off, the water and garbage bills are exorbitant. Because it's shared between the other 100 or so residents, the bill is never less than 200$/month and that doesn't include the electricity/gas bills. When all is said and done, I'm paying almost 5000$/month to live here! It's a great location but the building is old as are the appliances. Not worth it anymore.

I live here for over 10 years and the management has been great. Different people might have…read moredifferent preferences about the building, but the service part of the rental experience is very important.

I loved living in this apartment complex. It was always quiet and clean. Location is nice, walking…read moredistance to shops and restaurants on California Avenue and i road my bike to where I worked at Stanford every day (also convenient they had a bike room). The pool was always well-kept and quiet, my fiancé and I were often the only ones to use the pool. Dave and Anne the property managers are kind and responsive. We wouldn't be leaving if we didn't have to move for work. Highly recommend!

My boyfriend and I stayed here in a 1bdrm on the 2nd floor, facing the parking lot (not the water…read moreside). Unfortunately, we had to end our lease early due to a new job requiring relocation, but we were so happy with our short time here. It was peaceful at night and the doors and windows, when closed, drowned out the noise from the street very well. Our neighbors on both sides were quiet. We could hear our upstairs neighbor's footsteps, but it wasn't unbearable. Andrea does a really good job of maintaining the complex and ensuring that it is safe and secure. She's also super easy to work with and made the inquiring and signing process easy. We actually signed the lease without viewing in person so that says a lot about the great impression we had of the apartment complex! We can only speak for our unit, but it was clean, spacious, renovated, and had more than enough space for 2 people. Good location, would recommend to friends and family. We were quite sad to leave!

I moved out of this complex a couple months ago, and it was the best decision I have ever made…read more What an absolute nightmare this place was. Everything was constantly broken, and management couldn't afford to fix anything. It has the facade of luxury living, but it is actually run like an old motel. We can begin with the laundry room with two washers and two dryers for 40 people... one of which was broken and never repaired for weeks. Tons of my clothing was ruined by this 1980's setup. The doors to the stairwell are so heavy that they shake the entire corridor and building when they open and close. Not to mention that the walls are so thin and poorly constructed, I could hear my neighbor ripping the bong at all hours of the night. Good riddance ! And goodbye !

I lived in APF for 2 years (2023-2025). My experience was wonderful right off the bat. Stephanie…read more(manager) and Lester (maintenance) are absolutely wonderful people. Lester helped me with pretty much everything. Loading/Unloading management, parking my pods on street and helping me secure it, helping me with my packages when I was away, and regular maintenance requests. Lester goes over and beyond to help tenants. Stephanie is very good with turn around times, she is professional and straightforward. Property itself is very quiet. Noise regulation rules are pretty nice. Property is walking distance away from Menlo Park downtown. The area is pretty walkable. I had a patio which was a very nice addition. Property rate is very reasonable given that it comes with gated parking. The only complain I have is the additional door in front of elevator's slider door. It makes moving i and out of the apartment hard. Apartment has carts, so that makes it easy to carry groceries. Overall I would give this property a 4.7/5. Rating is based on services provided for the rent they charge. Thanks APF and team.

Best landlord and maintenance people I have ever met!!!!!! They are literally just good friends and…read moreneighbors!

We have rented here for five years and have loved it. It's a secure, clean, safe building…read more Some of our neighbors have become great friends. The location in Menlo Park is fantastic and very walkable. Ivana, the property manager, has been fantastic. We've never really had a problem with our apartment, and every little issue has been quickly resolved. The building is well maintained with new improvements and upgrades, and Ivana does a nice job hosting periodic events for everyone to meet each other. I wouldn't hesitate to rent here again! Just to add: I haven't had any issues receiving packages, and I'm an online shopping addict who's frequently out of town. We get everything from Amazon to FedEx with no problems.

Six50 has nice apartments and a great location, but some issues have made my experience less than…read moreideal. There is a very nasty silver fish bug infestation in these apartments. You'll experience loud noise (all night) from train, trash trucks and neighbors above. Tree next door will also shed leaves and dirt onto your patio furniture daily and you will constantly clean. I've encountered billing errors with my rent and the mandatory parcel mail system. Same fraudulent billing issues for 6 months and manager told me to ship my packages elsewhere. No visitors can enter without walking to the gate to let them in, which is inconvenient. Package deliveries requiring a signature can't be delivered due to the lack of a leasing office or amenities. There's no on-site maintenance, causing delays that are longer than usual. The complex also includes low-income housing. The rent goes up every year!

I rarely write reviews, but my experience with Verve Mountain View has been so shockingly…read moreunprofessional that I feel compelled to warn others. Here's why: Automatic Payment "Glitch" vs. Rude, Threatening Letters My rent was a few days late because Verve Mountain View's automatic-pay system failed to deduct the funds from my bank account--an issue entirely outside my control. Instead of sending a polite reminder or even a simple "your payment is late" notice, they inundated me with multiple letters dripping in threatening language, accusing me of deliberately shirking payment obligations. They offered zero explanation or apology for their system error. No Prior Notice, No Communication--Just Hostility At no point did I receive a text, email, voicemail, or any warning that the automated payment didn't go through. I've dealt with dozens of landlords and apartment complexes over the years; this is the first time a company blamed me first and asked questions later. Their "late fee" notice was written in a snide, combative tone--no "hello," no "please let us know if you have questions," just curt demands and threats. It felt like they were deliberately trying to intimidate tenants instead of providing straightforward information. Unapologetic, Unaccountable Behavior When I reached out to explain that the problem was on their end, the response was condescending: "It's your responsibility to ensure payments go through," despite having no prior warning that it hadn't. They refused to acknowledge that their own autopay system was malfunctioning. Instead of fixing their backend or at least offering a courtesy call, Verve Mountain View left tenants scrambling to cover surprise late fees--fees we wouldn't owe if their system had worked as advertised. Trust & Respect--Completely Undermined At best, their approach suggests they assume every tenant is dishonest and unresponsive. At worst, they simply don't care if their technology fails, as long as they can slap on extra charges and scare people into paying. The days I spent fielding threatening notices--and rushing around to scramble for extra hundreds of dollars I never should have owed--left me frustrated, stressed, and questioning whether I want to live anywhere that treats tenants this way. Bottom Line: If you value basic courtesy, transparency, and a landlord who actually takes responsibility when their systems screw up, look elsewhere. Verve Mountain View has demonstrated that they'll throw around rude, threatening language at the first sign of any payment hiccup--real or manufactured--without so much as a "sorry for the inconvenience." I can't recommend them, and I'm actively searching for a new apartment because I refuse to support a company that bullies honest tenants instead of fixing its own mistakes.

I have lived in this apartment complex since 2018. The apartment building itself is extremely…read morenicely done and the maintenance crew is fabulous and responsive. The building is also quiet and neighbors are respectful. However, the current management has been incredibly difficult to deal with over the years and has become increasingly so. Every time my lease came up for renewal I felt price gauged and taken advantage of as a current tenant (meanwhile the apartment next door or down the hall would be vacant and on the market for less). In addition, the few times I asked to speak with a human being about a concern, I was met with form letter type email responses or stock language. The pool and hot tub were "under repair" for the greater part of the past year year with no accommodation in terms of an alternative or discount made to tenants. The parking garage doors are frequently broken and the public walkway Mews area at times is littered with trash or with non-tenants drinking on the bench late at night. The move out process includes a mandatory post move out cleaning fee (which I have never experienced in any other high end building). Yes, you have to leave the place in good shape, but to scrub countertops with "mild soap" and make sure the faucets don't have water drops seems beyond reasonable and another way for Verve to save money. Overall, I ended up feeling like a checkbook and not a valued tenant living here and am glad to be moving out. I would look elsewhere in the area before considering the Verve as your top choice. Update: I reached out to the Wecare email weeks ago and never heard back. Not surprised, just wanted to update this group!

I too saw poor online reviews of Ryan Tower before moving in, but chose to give the building the…read morebenefit of the doubt. Needless to say, I deeply, deeply regret the decision. Even if I could stay at Ryan Tower for a year for free, I'm not sure that I would. I want to document our experience so that it may help you in your decision-making. Our problem started from the beginning due to management's overpromising / misrepresentation. The apartment we got was in extremely poor conditions -- in sharp contrast to the photos/videos we received from management via email. We had to delay our move-in by almost a month while they worked to get another unit ready. We scrambled to find temporary housing solutions and storage space for our furniture . After moving in, the building has persisting plumbing issues. The toilet in our guest room constantly leaked waste water. It was disgusting. The maintenance crew came no less than 4 times and the issue was never resolved. We also had a leak from the ceiling that was never fixed -- after a few hours of heavy rain, water started leaking through the walls and from the ceiling of the bedroom. The maintenance team came to seal the ceiling with tapes, promising to return to fix the issue. They never did, and we had to remove the tapes ourselves after the rain stopped. Other reviews mentioned construction noise, which is also our experience. Any time there's construction on the same or adjacent floors, the noise makes it difficult to take work calls at home. The nightmare did not end after we moved out. We installed some paintings on the wall, and I suggested to management that we'd pay for a handyman to patch up the holes and get a professional cleaner to do the move-out cleaning. They assured me that it's cheaper to deduct the charges from our security deposits. Busy with our move, I returned the key to let Ryan Tower handle the cleaning. One month later, I got a call from a debt collection agency notifying me that we owe Ryan Tower money and our credit scores will be impacted. We received NO communication -- via email or mail -- from Ryan Tower. In fact, I was expecting my residual deposits to be returned to me, not to be charged an additional amount that become "uncollectible debt" that will drastically reduce our credit scores. Needlessly to say, this will set our home ownership plan back by years in an already difficult market in the Bay Area. Why did we put up with Ryan Tower for a year despite the terrible experience along the way? Honestly, I think we were just too naively trusting. We thought each problem was the last problem we'd face, and they were isolated events. But they are connected and point to the same root causes -- an old building with persisting issues that can't be fixed (without a complete redo), a management team focused on selling (window-dressing) rather than helping, and a transactional / zero-sum mentality. We said hi to the building manager and facility team every time we saw them. Being nice & considerate tenants who always paid a few days early earned us no brownie points. In fact, it didn't prevent Ryan Tower from inflicting serious harms on us. Thanks for reading. I hope my feedback will at least help some avoid making the same mistakes I did. And if you want to take a leap of faith to live in Ryan Tower, I wish you good luck .

I'll start with this -- management and the team here are great people and do a great job at making…read moresure all of us tenants are satisfied. This review is strictly for the ownership group of Ryan Tower. The water is constantly being shut off, for often times most of the day, roughly every other week for "maintenance". I understand the building is old, but every other week is quite ridiculous. For how much this place charges for rent, the owners could easily do PERMANENT repairs instead of slapping a bandaid on it and causing constant inconveniences for its tenants on a weekly basis. You cannot classify yourself as "luxury apartments" with a rotting water system. Ownership, do the right thing and take care of this place. Oh and with the the remodeling of apartments -- if the noise (which is extremely loud making it impossible to work from home) affects any of the neighboring tenants, do the right thing and offer a discount on that months rent. We had construction going on for weeks and you can't even hear each other talk yet alone work. Again, the team working here is fantastic.