I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He then gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop. read more

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Clear communication on product and price. Smooth and clean installation process. I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan! read more

The Carpet Stop - Carpeting Near Me - Austin, Texas

I had CarpetStop re floor the entire house done with LVP by Cortec last week . I had a large surface with Bruce hardwood that had to be taken out first. I'm very happy about all the work done! An excellent team of workers came in on time everyday and made it happen. The floor look beautiful, every details done right, the 7 inches planks with the lighter color makes the rooms larger, clean looking! read more

The Carpet Stop - Living room. - Carpeting Near Me - Austin, Texas

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Great selection, service, and price! We came to Carpet Stop to find carpet for 2 bedrooms. Ryan was fantastic at showing us our options and helping to narrow them down. The samples were sent to our house for us to make our final choice. The installer they referred us to did a great job and we love our new carpet. read more

Over the years, we've had good experiences purchasing bound area rugs from Carpet Stop. The latest was delivered Friday, July 18. It was not as positive. We're happy with the rug, but as customers we did not feel as valued. Our delivery was delayed twice, and our salesperson had to be reminded several times he had agreed to pick up our old area rug and pad (for a fee, which we paid). On Friday, he decided to deliver the rug and pad and haul away the old ones by himself, and my husband helped him. We were given a discount, which was appreciated, but next time we might consider another carpet store for our needs. read more

Project to replace upstairs carpet, which included moving all the furniture around. The price for the carpet was excellent, and Patrick was very responsive to my questions. They were able to schedule quickly, and got the job done on time. The installers worked hard to get done in single day - although expected a 1 1/2 day timeframe. read more

Remnants line the walls of The Carpet Stop. Within minutes I found just what I wanted for an area rug in my living room. My guide/salesperson, Patrick, explained the price, binding process, and timeline so clearly and efficiently that I was in and out of the store within 20 minutes... a record for me who is decision-averse. Less than two weeks later, as promised, my rug was ready. Unlike the area rugs I had been shopping for that cost thousands of dollars more, this remnant was cut to the exact size I needed. The professional binding was the finishing touch for what amounts to a custom rug. I'm heading back to The Carpet Stop for "custom" runners for my hallways. Thank you to Patrick and the crew at The Carpet Stop for their great guidance and customer service. read more

The Carpet Stop - My "custom" (remnant) rug! - Carpeting Near Me - Austin, Texas

I have updated my review as Matt has been absolutely 100% genuine. He had corrected all our issues with the installers and has insured us that communication between customers and the installers will be improved. read more

Ryan and the Carpet Stop team were great! The house we bought was in desperate need of a de-carpeting, and Ryan was able to help us get new vinyl flooring installed in a jiff. The new floors look fantastic! read more

We worked with The Carpet Stop team for a quick update of our upstairs carpeting. They were very reasonable with pricing, gave us the information we needed to make a decision on what carpeting/padding and did not pressure us in any direction. Working with their team to schedule installation was also very quick and easy. I would highly recommend them for any of your carpeting needs, and will certainly be back should we have any additional needs. read more

This is one of my favorite vendor experiences. I needed new carpet for my bedroom and I went around the city looking at all the carpet shops to find what I wanted. Prosource had an incredible selection of carpeting and I was able to find exactly what I wanted. However, they never called me back to answer my padding questions. I started shopping around and stumbled upon the Carpet Shop. They quoted me a price for the same carpet that was remarkably less than any other place in town and provided me with several options for padding that would be appropriate. I felt so comfortable making this buying decision with them as they were so helpful and knowledgeable. The carpet was back ordered so they called and found out when it would become available and scheduled my installation for the next week. The carpet came in early so they called me and asked if I wanted to install earlier. I was thrilled they were on top of it and so flexible. Upon purchase, I was asked to put 25% down and informed that I could come in when the carpet arrived and look at it to make sure it was a color match to the sample I had as well as inspect it for flaws. I loved that idea because I would hate to have moved all the furniture and had the installer show up only to find something wrong with the carpet that would delay the whole installation. This insured none of that would happen. I paid the final balance during my inspection. And the installation went perfectly. They sent out their installer and within four hours I had new carpet. The installers had a real challenge on their hands because the carpet had huge pattern repeats. They matched the seams flawlessly. I dare anyone to find the seam in my bedroom. And, they made sure the carpet butted up to the doors, walls, fireplace and adjacent hardwoods with a smooth transition edge. To top it off, they cleaned up after themselves so that I didn't have to do any work. This was a perfect turnkey operation and I would highly recommend The Carpet Shop to any of my friends. read more

The Carpet Stop - Carpet with big repeat pattern installed with invisible seam - Carpeting Near Me - Austin, Texas

We chose the Carpet Stop upon a family member's recommendation and we are so happy we did as our 22 year old house now looks brand new. Every square inch of two story house's flooring was replaced with Shaw flooring which included four bathrooms. The only parts of our house not covered in the Shaw flooring was the staircase and closet underneath the staircase which was carpeted also by the Carpet Shop. Everything everywhere looks great and we really appreciate Matt, Patrick and Mr. Garcias install team for all the great work in making our house beautiful! read more

Ryan was FANTASTIC to work with! I recarpeted my entire house and purchased a new living room rug. I am not at all savvy with decorating and he made everything easy! My home looks so beautiful now! read more

I just want to say what a pleasure it was purchasing carpet with Ryan and the team at carpet stop. From the initial visit to selecting and making the purchase it was easy and their prices easily best other places we shopped without even telling them what the others wanted. The installation crew was awesome. 2 guys knocked out the entire installation in one day. Over 1500 sq ft! The finished result is amazing. read more

This company is the best! They helped us through the flooring selection process. We decided to go with the Shaw Floorette LVP product. The installation crew literally leveled the entire foundation before installing the LVP. It looks beautiful!!! After installation, we found a high traffic spot that wasn't leveled. They came back an pulled up the flooring and re-leveled the floor and reinstalled the planks. There is a reason this company has been around for so many years and we personally know why now. Dustin managed the project and crew and his customer service was impeccable. I continue to speak the praises of this company and Dustin to all of my friends and family. I highly recommend Carpet Stop and for any of your flooring needs. read more

The Carpet Stop - Shaw Luce LVP - Carpeting Near Me - Austin, Texas

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Dylan in carpet stop is very thorough at explaining the differences between the carpets and pads, lets you bring home samples to try it out and provided a quote that's competitive. The installment was quick and I am very satisfied with the end product. Highly recommended. read more

The installation team are professional and efficient. They showed up early and worked late trying to finish the project as soon as possible. Ryan from the Carpet stop is very helpful and he will guide you throughout the process. Pricing is competitive. It was a pleasure to do business with them read more

Had a great experience with these guys a while back. Ryan was awesome, hiring anyone to do work on your house can be stressful but I had zero problems with them. Great rates too. Very pleased. read more

Needed carpet for a rental property. Made 1 visit to the store to select carpet and padding. With the help of Andy, I was able to do the rest electronically (schedule and pay). This was super helpful as moving and getting our former house ready for the rental market took much longer than I imagined. The installer, (T. Garcia Flooring) showed up as promised and was respectful of our property, backing the van up to the garage and removing his shoes, both to keep the effects of a rainy day from his work. The carpet looks Great! read more

Patrick helped me get new carpet for my home. He was very responsive and the installers were fast and cleaned up well. Overall good experience! read more

I've done a lot of remodeling myself and I'm very picky and detail oriented. I decided not to do the install of my flooring on my own this time around. I worked with Matt and he was absolutely excellent. He was incredibly patient, and extremely accommodating. Always answered any questions and correspondence right away. When the installers came I was ready to police if I needed to, but they were also excellent. I communicated a few minor touch points I wanted addressed before they started and they got them all without any issues. After watching a few tricky areas, I realized I didn't need to look over their shoulder because they were doing it correctly on their own. Pedro was the lead installer and he was very considerate and detail oriented. Turned out perfectly. Carpet Stop had the best price I could find and their customer service was top notch. Coming from someone in the industry and being very particular, I would very highly recommend. read more

The Carpet Stop has a wide selection of products (locally sourced) and very competitive prices! Most importantly, we felt like the staff at Carpet Stop actively engaged with us from start to finish. We replaced all the tile flooring in our house with vinyl and 2 bathrooms with new tile, including the showers. They coordinated all the products and labor, which turned into a pretty big job, especially since the old tile had to be removed. Ryan was a joy to work with. He always stayed positive and focused on solutions when we encountered challenges. In fact, his supervisor once visited the house to assess the progress of a custom cutout for shower shelving and ensured that our expectations were met. They were absolute professionals and we felt like they were our advocates throughout the project. I can't recommend Ryan or Carpet Stop enough. You'll be in good hands. read more

I was very hesitant about using the Carpet Stop based on the mixed reviews. I found myself in a pickle without much of a choice, so on my realtor's word I called them up. I didn't have much of a choice because it was a Friday and I needed the carpet by the following Tuesday. Texas Flooring completely blew off our appointment on Thursday. They never even bothered to return my messages or apologize for no-showing. Doug from AAA Carpet never returned my call requesting a quote after he told us he would check what he had in stock. The people at Florh seem topnotch, but have no inventory for my rush job. Anyways, this left us with The Carpet Stop who said they were able to install new carpet on Tuesday. My hubby went to the warehouse and picked out our carpet. He worked with James, who was very professional and never tried to up-sale. They just finished the install and did an excellent job. I am very happy. The workmen cleaned up after themselves, were very efficient, and were very courteous. I would absolutely use them again. The carpet looks great!!! read more

See those four stars up there folks? Those are for CUSTOMER SERVICE, which I received in abundance over the phone from The Carpet Stop today, even though I am not (yet) officially their customer. Here's how it went down: Me: I have a an unusual question. Carpet Stop Man: I definitely have an answer for you. Me: I am looking for a vinyl tile, which I will describe as a "novelty tile" that looks like grass. I saw them at Lowe's a long time ago and they looked like leaves, or a swimming pool, or grass. But I can't find them anymore ... Carpet Stop: (disclaimer: this is paraphrased) this is not something I've ever seen before, but it doesn't mean that it's not available. Let me give you approximately 5 different ideas for how you can find this product that sounds strange and unusual (and maybe non-existent). It went on like this for a good 5-7 minutes. It was an embarrassment of information and advice riches, and I LOVED it. ****** Can I just tell you why I loved and appreciated this exchange? 1. they don't sell the product but he was willing to help 2. he give me lots of great suggestions for ways to locate this product (or something similar) 3. he expertly recognizes that by sharing his knowledge I could become his customer in the future ... quite correct sir. I might even go on Yelp and tell everyone how helpful you were! I imagine that throughout this exchange Carpet Stop Man was probably wondering *why* anyone wants tile that looks like grass, but he respectfully does not ask extra questions. I mean, who wants their indoor floor to look like the outdoors? Umm, me ... maybe he's heard it all by now ... read more

Nothing is more disrupting than the installation of new flooring. With these folks, I paid for new laminate, and arranged my schedule to be home for the day of installation. THEY NEVER SHOWED UP! THEY NEVER CALLED! THEY NEVER TEXTED! THEY NEVER EMAILED! read more

The Carpet Stop has all sorts of flooring, everything......carpet, tile, wood, laminate....I have worked with Jim on one home improvement project after another and couldn't be happier! Jim knows his products extremely well and really helps you make the right decision by explaining the pros and cons of each. Over the years I've had carpet installed, tile flooring, laminate flooring and a tile back splash. All of them look great! I've already recommended Jim and The Carpet Stop to several of my friends and neighbors and all of our houses look wonderful. I've also had Jim install flooring at my business with the same great results. Very fair pricing, extremely knowledgeable about their products and fine installation work......The Carpet Stop will always be the flooring store that I recommend. read more

Uprooting to a new home in a new area is unsettling if not traumatic. Adding an unattended major reflooring job to the mix is down right frightening! So When we finally arrived to find the result looking spectacular, we were elated. We'd like to thank Brian for his professional attention to every detail, and Jose Cruz for his craftsmanship, making this part of our transition a delightful surprise. We're pleased to recommend Carpet Stop to anyone. read more

The first time (5 years ago) I needed to buy carpet for a rental property, I compared prices and product at 6 or 7 stores in Austin before deciding on Carpet Stop. I was very pleased with their great service, prices, and carpet selection. I needed carpet again this year and saved myself the exhaustion of shopping around; I went right to CS. James, the nice man who assisted before, was there to greet me! He gave me a great discount on a couple options, was able to go with me that day to take measurements, and since has gone above and beyond in every way possible to make sure the price was as low as possible and the install as easy as possible. Carpet Stop (and James) earned my highest recommendation. The carpet looks beautiful, was installed within days of my original visit, and I am confident that the price wouldn't have been beat at any other shop. Go here first! read more

Very professional outfit. Provided excellent consultation and installation on complete house reflooring both carpet and vinyl. James my salesperson went above and beyond. Kathy M. read more

We worked with Dylan at Carpet Stop to get new carpet for three bedrooms and new flooring in our bathroom. Dylan was very helpful in selecting carpets. Renaldo from Quality Flooring Install whose team did the installation was also very helpful in measuring and giving feedback about what choices made sense for our master bathroom. We ended up going with both carpet and vinyl flooring for the bathroom. Dylan helped us choose a good vinyl product that looks great. The carpet install went very smoothly and Renaldo's team was so impressive. The carpet flooring looks and feels great. We ran into one issue with the vinyl and a separate Quality Flooring install team was very responsive in helping resolve it. Overall, my wife an I are so happy we chose the Carpet Stop and we had an outstanding install team make the process go so smoothly. We will definitely use Carpet Stop again. read more

Great Products and Great Service Have had Matt York help us a couple times - carpet for a rental property and Hardwood Flooring at home. Had looked all over for the right flooring and struck gold. Matt had a special shipment on sale that was perfect choice for us - 2 years later we still marvel our beautiful and durable flooring. read more

James worked hard to be sure I got the right carpet, color, and pads for two rooms and a stairway. The installers were experts too, careful about every detail and incredibly hardworking. The job was done on schedule and the new carpet looks great. Strongly recommended. read more

Had an awesome experience! Right when we entered the store my wife and I were greeted. Dustin was the gentleman who helped with our carpet and installation needs. Dustin is very knowledgeable and was very patient in our selection. At the time of this post there was a $40 deposit for home measurement on the quote for material (carpet and padding). The $40 was deducted from the total price! Labor was $255.32 contracted out to "T Garcia Carpets". Their installation technicians, Lorenzo and Abel are pros! They worked in unison and cleaned up everything! My wife and I give this whole carpet experience a 5 star rating! read more

The Carpet Stop - Carpeting Near Me - Austin, Texas

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Gina was a tremendous help in choosing the right carpet, excellent customer service and very professional. I didn't think it could get any better until it came time to install the carpet. The guy that came to do the initial measuring was Fernando from "Quality Flooring Installers" from our conversations at that time I was impressed with him. I requested from Gina if he was available I would prefer him, as he had seen the amount of furniture that had to be moved so there would be no surprises for him. Fernando arrived with his crew of 3 and what a pleasant experience it turned out to be, Most professional, helpful and accommodating people you would want to meet. Fernando done all the measuring and cutting and it was a pleasure to watch a true professional operate, as were his other 3 crew members. The clean up was fantastic. Needless to say I highly recommend Carpet Stop and especially Quality Flooring Installers. K.J.Watts read more

We just had three bedrooms, two staircases, and a small home office re-carpeted by Carpet Stop. Great experience. Ryan, our sales person, was helpful and knowledgeable. He wasn't pushy at all, but provided us with all the info we needed to make an informed decision. When we dithered for a couple weeks over what color to choose, he appropriately followed up by phone to see if we had questions or had picked a color. Once we settled on a carpet, Ryan got it ordered quickly and installation was a breeze. Install guys were friendly and the work looks good. Pricing was very fair, about $1,000 less than another flooring company that also came highly recommended. read more

These guys were great. Huge selection of carpets, came out quickly for a professional install in my rental unit. Highly recommend.

We just moved into a new home in Lakeway and needed new carpet in several rooms. I made the BIG mistake of calling The Carpet Stop. First call; I asked if someone could come out for measuring, or if I took measurements, could I come in and get a quote. Not possible I was told. "Well, Lakeway's pretty far. Can you call back?" I realized I was being rushed off the phone. Second call; I asked my same questions again. The manager says, "Oh, well, we can't do anything out in Lakeway. If you want, I can have an installer come by to talk with you." Then he hangs up. Carpet Stop probably writes their own reviews on Yelp and other sites. Lots of disorganization, no help on the phone and bad attitude from them; I understand people have bad days, but I tried to do business with them twice and the rudeness was inexcusable. read more

I initially went to Home Depot for carpet, after being ignored on 2 different trips I decided to look elsewhere. I came into carpet stop and Gina offered her assistance to me. I've never purchased flooring before and she explained the process to me and helped me pick out some samples. She also helped me decide to go with a custom rug rather than carpet. She was able to have it done in under a week for a birthday gift and kept in great contact. Can't say enough good things about her, so friendly and helpful and made me feel like I made the best informed decision and it looks absolutely amazing in the room!! read more

I was on a sales seminar recently and they asked us to think about a good sales experience. I didn't have to think too far back because Ryan nailed it. I had been shopping around at other retailers and was frustrated by the usual sales tactics and high prices. Then I remembered Carpet Stop and picked up the phone. Ryan gave me transparency and respect on the first phone call, I drove to the warehouse right away where he'd already identified an ideal sample for me when I walked in the door, and I did not feel overwhelmed with choices I didn't need. The turnaround on the quote was amazing, communication was always speedy and addressed my concerns, and Ryan made an extra visit out to the property just to make sure he had all the details right and had assigned the right crew to the job. Fantastic pricing is just icing on the cake for all of that. Thank you! read more

Gina was such a huge help with the entire process. I walked in and didn't know what I wanted or really know anything about the carpet buying process. She asked me questions about my lifestyle and my color preferences. She easily helped me navigate through the many choices and I picked a beautiful, quality carpet that is so comfortable to walk on. The price was more than reasonable. The installers were pleasant and professional. I can't recommend them or her enough! Thank you Gina for making my carpet buying process so easy! read more