BEWARE::::::DON'T GO THERE!! RUDE!!!! IfI could give a zero star rating I would. My wife went in to make a payment .The owner was rude disrespectful and condescending. And after reading all these other reviews on how people was treated Its no wonder this place has all these reviews about the rude and abusive treatment they have received.It seems like all the good ones are self generated ? They all have pictures of the pawn shop in there review? Just saying read more

Pawn Express - Owner - Jewelry Near Me - Kent, Washington

I cannot say enough good things about Pawn Express. They have always been fair with what they are willing to loan us, everyone is friendly and professional, and one thing they do that I've never had another pawn shop do is they call or text to remind us when a payment is due. If you've never dealt with a pawn shop before and are maybe a little nervous, Pawn Express is the place to go. read more

I had a financial crisis and took some of my families jewelry to this pawn shop.. I had bought things ( jewelry) in pawn shops in Alaska( that is a whole nother story) but had never pawned anything so basically i didn't know what I was doing.. The lady-was extremely nice And eventually gave me everything I neeedef.. What i did not know at the time was that she-wrote it up allnup on one ticket, meaning i could pay off each peice i had to pay the full amount toget anything. The owner, another very nice elegant woman told me that when I tried to go pick something up so it's sat there forever till I got Karen to pick it up my sister anyway that was it and then I got it back and everything was fine. They were very nice to me. That was it. read more

Visited this store yesterday for the 1st time. It's clean and organized. I sold a few items to them. The owner (I believed she is) was friendly. Other employees seem nice too. The whole experience was much better than other pawn shops I had been too. For sure will visit them again in the near future. read more

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customer service is not grand, employees speak to customers rudely as well as speak negatively about customers. employee went to side of building to smoke cigarette and talk smack to another employee. unfriendly. wouldn't recommend. read more

I had recently went in on Friday to pawn some stuff I found laying around my house a tablet and some silver, came in at 5:30 and this nice guy helped me it was nice and normal... the other pawn shops be crazy, but this one was cool. read more

Pawn express in Kent Washington has been the best pawn shop I ever been to they are always Fair and give you the best Buck for your products they're caring courteous and will work with you on the best price they can give you for your goods I have been a customer there for about 20 years I always go back because I feel my goods are in the best hands I don't worry about getting my things back even if I'm late a few days they will work with you just give him a call the owner is so delightful and caring she makes you feel warm and welcome I love this place they have been very good to me in my time of needs if you need a place to take your goods then you should stop in and see them you won't regret it they have been in business for a very long time and they know exactly what to do for you I will never go anywhere else. read more

I bought a camera and THEY told me that it doesn't need a memory card, later when I saw that it does need one I tried to return it and they didn't let me. also when I called to ask if I could return and that they literally told me that it doesn't need one she said (we would never tell you that) very unprofessional staff . read more

If you're looking for some great deals on new or lightly used items, Pawn Express is your go-to! HUGE selection of power tools, Lego sets, video games and consoles, sporting equipment, jewelry, shoes, electronics and so much more. Very friendly and helpful staff. Answered any and all of my questions. They even have a little store mascot named Louis, who's a Pomeranian that greets you when you come in! Very reasonable pricing and offers to pawn your items, as well as getting loans. Check them out! read more

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Friendly staff. They have almost anything you need. They have a sign that says Hot wheels but the selection is small. The tools are a little high. They have VHS and old school video games. It's your typical pawn shop. read more

Pawn Express - Plastic case VHS - Jewelry Near Me - Kent, Washington

Great place great deals best place in town to get some Jewelry I would recommend this place to anyone

Very rude for no reason. Their stuff is junk and overpriced, guess they don't realize it's used. read more

I had a expensive camera stolen out of my truck and it ended up at this pawn shop. The Kent PD were impossible to work with and had no interest in helping so the staff at the location got on the phone and spent over half a hour between the two of us to get this problem resolved. She was able to get someone to send something for a release and I was finally able to get on my way. Considering both sides the wait was unfortunate but their eagerness to help resolve this issue was above and beyond. read more

Trying to sell used instruments at new instrument prices. Taking advantage of ignorant people. What a joke.

I'm writing. this review on behalf of my best friend. She came in with her 18month old son to pawn her t.v.. And was treated so baldy its crazy the things she told me. Not only were you guys rude and a bit racist but you told her to her face in front of her baby that you gotta see if its stolen!!!! And when you found out it was not you tried to give her only 30 dollars for a loan that she later got 90 dollars for!!!! HORRIBLE customer service. I know its hard times in Seattle and your kent location is im sure allot to deal with but not every Black person a theif... Nor homeless!! Smh.. I'll never ever send anyone your way and im sure my google followers will spread this!!! Do BETTER! read more

False advertisement They had listed Barefoot ergonomic mats 5 x 6 as Brand New on Craigslist. I went down to see them and they were very used some had cuts in the rubber. They used a Photo from the manufactures website and not a photo of the actual items claiming there price is half the price in cost. They claimed BRAND NEW. I wasted my time going there and the time to confront them of this issue. When I confronted them after the fact they claimed they are lightly used. Not true again! I think there is a law against this type of practice for Business advertisements in the State of Washington. read more

Was told one price by a nice lady. Asked another employee a question and she was rude. At check out she looked up an instruction on ebay and tried to charge $35 for a $8 item. Then insisted on arguing instead of listening to the customer. I'd rather shop for games elsewhere. read more

Pawn Express - Really competed actions for $35? Hmmmm more like $8 - Jewelry Near Me - Kent, Washington

I have never in my life been to a place where customer service is not the top priority. Their customer service needs a lot of help and training. I am very disappointed. These people are liars and will do anything to get your money. They have no interest in your needs and are not concerned with helping you out. I will never return to this establishment and I hope you don't waste your time either. I will tell every person I know that this place is a piece of shit! Sincerely, Unsatisfied Customer read more

I bought an item from Pawn Express advertised on Offer Up. I bought it over the phone, and had it shipped to me. The process was fast and almost seamless. An invoice (to pay) was sent immediately to me to process, I did, and the item was promptly shipped. One small hiccup, but a human error that was corrected. Two thumbs up! read more

Pros: Staff was friendly and helpfull. Lots of great named brand items. Willing to negotiate on some items. Cons: Extremely over priced for a pawn shop. read more

Staff was very friendly and the power tools selection was very reasonably priced. Got a $160 retail jigsaw for $48. They let me test it before I left, so I know it was running straight. Tools I got were all corded to specifically avoid issues with drained/bad batteries. WIll visit here again for more. read more

As soon as I walked in I was welcomed by smiles! I had previously called In And asked if they had nintendo gamecube a in black. So they put it out for me until I arrived. It was only 29$. Pretty cheap compared to game lobster or amazon. Once I was there I noticed they had all the good games from my 90s-00s childhood. I think I'm gonna comeback every payday until I buy everything. Super friendly. read more

Pawn Express - Gamecube in use at home!! - Jewelry Near Me - Kent, Washington

I occasionally stop in and find the service professional. Never had an issue with my purchases. Always fairly priced. My last two purchases were a lovely pair of amethyst and diamond earrings and a darling Swarovski crystal kangaroo with baby Joey in pouch. (I am a collector of fine crystal.) Both items were in perfect condition and priced more than reasonable..meaning I would have paid more for them. Thank you Pawn Express! read more

Well since my last review was removed do to my content. I have to keep it in YELPS guidlines on what i can and cant say... This place has the worst horrible costumer service ive ever experienced in my life, yes my life. The owner was very very rude and disrespectful after she messed up a curtain transaction. She first of all lied about the return policy and began yelling. Everything in me wanted to flip out but i have enough respect for my elders know matter what. This individual was an elderly lady doing this in front young employees. Very rude. I recomennd cash america pawn. They definetly know costumer service. read more

Wish I read reviews before buying from that place off Craigslist. Simply dishonest, the item I received is not as per description. They refuse to help. Update. They offered a return if I change my review to positive. Escalated to PayPal and sending the item back as per PayPal decision. Will never deal with them again. read more

I usually don't post on here, but I thought I should say something about my experience at this place today. Stopped by this shop today after seeing an ad on Craigslist for a WCC Toolbox priced at $99.99...we offered 1/2 of the asking price due to the condition and were shot down, which we fully expected . However, it was the way we were shot down that was extremely rude, unimpressive and completely unprofessional! The lady didn't even offer a counter that she would be willing to accept. Then, I had a cheap hand held casino card gaming machine priced at $9.99 that I offered $5 for...the same lady again said no that every game machine "always" sells for full price. We have been going to pawn shops for many years purchasing items on the high and low end and every one we go to barter back and forth...had we known you wanted retail prices for your stuff we would have never stopped by! read more

Stopped in today for a little manual typewriter. It was exactly as described and in wonderful condition. The owners took the time to help figure out why the carriage was stuck in center. Wish I had more time to shop, as their inventory was impressive. But I will be back! read more

I purchased a precision measuring tool from Pawn Express via a Craigslist ad. They were very professional, honest and quick with their responses through email. I received the item in excellent condition. It was well packed, as described, on time and for a great price. . about 1/3 the cost of new. They made paying fast and easy on me through an email link to Paypal. It was nice doing business with them. I would recommend them to a friend read more

Friendly staff is always helpful and the store is bright and clean. I've been a happy customer for years. Typically the only pawn shop I'll visit. read more

I was not surprised to see the amount of negative comments about the customer service after my recent experience....it's horrible! I live here in scenic hill and I will be sharing my horrible experience with all my neighbors, family and friends. This pawn shop is out to rip you off! Over priced items, listing used iPads more then new retail prices and staff unwilling to negotiate. I was treated like I didn't know what I was talking about and received condescending attitude from a women employee or manager....not sure who as no one asked any questions of me as the customer to determine what or where I had looked to validate what I was referring to. Who treats customers this way? I will never return. Dear owner-you should really review the amount of negative comments you have and hold some of your staff accountable. It's obviously a trend and not getting better. read more

I just wanted to say "Thank You" to the staff that were working the day I went in. Very polite & they greeted me as I walked in. I had called a couple of days prior in regards to an item I saw on Craigslist, which they had placed on hold for me. (Speakers) I ended up being unable to come in when I said I would & plum forgot to call them to let them know. (I'm sorry again) Fast forward 2 days & I was finally able to make it to their store on my way to work. A nice lady behind the counter asked if they could help me find anything & I explained about the item I had called about. Low & behold, they still had the item behind the counter for me! I was not expecting that & while I'm sure that they just hadn't had time to put the item back on display yet, but even so, they still had the item I wanted with my name on it. I asked the nice lady behind the counter if I could test the item to make sure it worked & she said sure. We hooked everything up & then she connected it her phone. Worked perfect. (Good song you chose btw) I then asked about another item, an item I thought to be obscure & again, they surprised me by knowing exactly what I wanted. They went & retrieved the item almost instantly & said I was welcome to test it. Gotta wait for payday, but I will be back as I have wanted this item for MANY years, but it was always too expensive for my limited means. They have a good selection of different items on display & since I'm not an appraiser, I do not know if the other items are priced well. I DO know however, that the item I bought was in almost new condition (Still in original box & packaging) and a lot cheaper than had I bought it new. I am very satisfied & will tell everyone I know, of my experience while at Pawn Express. read more

I rode my bike here last summer. I had been here a few times prior. There is no real place to put a bike. No place to lock it etc. And they don't allow bikes inside unless you're selling one of course. I value my bike so I improvised and layed it lightly against the outside window in plain view so I could keep an eye on it. I walked in, looked around a bit then decided to leave. As I was grabbing up my bags from behind the counter (you're required to leave backpacks/bags behind the counter) she asked me why did I come here. How does one even answer that kind of question. I said very little and began leaving. Then she griped at me for having my bike rested against her window. I told her I rested it lightly. She said that windows expensive, if I broke it Id have to pay for it. Her tone was shitty. I was already having a bad day and I said 'so when are you going to get bike racks outside'. She didn't like that at all. As I left through the door I could hear her talking about the situation to customers. I began putting my seat post back into my bike. She came out after me and started griping more at me about having my bike against her window. Then she started griping about her bushes my bike wasnt hurting. I said to her I would not be coming back. And I haven't. They have nice tools. Everything else is overpriced, which is clear when you see the same items still there month after month. Anyway, I don't recommend this place. Well I wouldn't recommend any pawn shop. They are in the business of preying on desperate people. In every broken city these bottom feeders take root and reap some reward in imbalance. Don't be a sub bottom feeder. read more

Worst pawn shop I have ever been too. When you walk in it's like a hoarder's paradise. What Pawn shop has stuffed animals from a carnival? The large woman with red hair was extremely rude when asked to negotiate with the price of an item and got very angry and shut down any conversation. She has no clue of the value of things and has to refer to eBay to make her decision. They think what they have is GOLD and will only sell if you're willing to pay their inflated prices. Don't waste your time with this pawn shop. read more

if i could give less than 1 star i would. i've done lots of business with pawn express in the last 5 years or so. but they have absolutely atrocious costumer service. not only that, but nearly everything they sell is overpriced. higher than original retail! i've had a bit of a tiff with them since i liked their facebook page, and i noticed that alot of the stuff they were posting was WAY overpriced, such as video games/accessories powertools and most recently jewelry. they posted a listing on facebook for a tungsten carbide ring, today, and they were asking 60 dollars for it, and i found the exact same ring on amazon for 19 dollars. i've pawned 2 14k gold rings and got less than 60 dollars from them, if i didn't know better i would think they weren't even giving me fair pawn value. but after posting the link to the ring on amazon and telling them they have finally lost my business, and i will be telling all my friends and family to stay away from their, they blocked me from their page, so now not as a vendetta, but for the sake of the consumer im coming to yelp to give them an honest review, and i URGE you readers and your friends and family to choose another pawnshop. what these people are doing isnt right, there are many, MANY more respectable family owned pawnshops to go to. please choose one of them. read more

Great service, nice staff. Probably one of the best pawn shops I've ever been to. Recommended to anyone.

Maureen is the best. They have always been very friendly and helpful. Great selection of merchandise. Saw some negative posts about pricing....I am a business man...I have to make a profit...so do they. It's not a garage sale...I'd be offended if you were trying to lowball me every time. read more

Wish I could give zero stars horrible service and way too expensive including TAX! ALWAYS ask the tax before purchasing the broken junk they have read more

I'm going to make this short and sweet. I recently purchased an item and was given a time limit to make sure that the item functioned as I wanted. Circumstances prevailed and I went past the time limit. Not only that but I had misplaced (not lost) my receipt. I checked the function of the item purchased and was not happy. Maureen and Co. worked with me and I was made happy with hardly any effort on my part as well. They listened, heard me out, and spoke to me in a mild manner. By hearing me out they were able to deduce the problem, look for and find a solution, that made me happy. Once I explained myself, all I needed was patience. I've been to pawn shops, and the courtesy extended to me at Pawn Express was above and beyond the average shop. True, pawn shops do have a negatory image that more than likely derive from humiliating and demeaning circumstances and actions, here in the U.S.A. So, understandably, there seems to be a shortage of smiles. It seems to me to be the nature of the pawn shop by virtue of the negative image. This is the reason for 4 stars and not 5. But, Maureen and Co. (I feel) are doing something about that image by striving for excellent customer service on a daily basis, at all levels and with all customers. I appreciated the courtesy. Thank you Maureen and Co. Oh, by the way, I'm not your regular customer. I was in the retail customer service business for more than 30 years and won all excellent customer service contests repeatedly. I also have more than 10 years in the Hospitality Industry where part of your pay, was based on your tips, that depended on your excellent customer service. Thanks again, Gail Reyes - Owner- AAM Video Services, aamvid@gmail.com. "A ll A bout M emories". Did I say "short and sweet"? Have a nice day. read more

This place is AWESOME!!! They have sooo much stuff and very reasonable pricing!! Even hard to find items and collectables. The best part...they are so nice and helpful. Store is very clean and items are easily accessible. Go here first for anything!!! A+++ read more

Saw an item listed on Craigslist for $50. It had been posted for 24 days so clearly was not selling. Go into the store to find a price tag of $69.99. Also they were running a special this month for 20% off these type of items. One that has never shopped here would think it is marked/advertised for $50 online take 20% off of that & you get $40. The guy Kurt wanted to argue & not honor the price that it's posted at plus the 20% off. He said it was a sale price posted you don't get both. Fine but for a first time customer to come in & have such a horrible experience they let me walk right out the door & didn't even care to make a sell or have a customer have a good first experience so they would maybe come back again. Was also interested in something else, but comparing to brand new they are high priced & asking too much. This is not Lowe's or Home Depot you can't ask so much for "almost new" items. No returns or warranties here buddy. Would not recommend a place that doesn't want to run a fair business, take care of customers & asks too much for used goods & worst case lets the customer walk out unhappy without doing anything. read more