I've grown to dislike the corporate-owned cell phone stores. Sure they're very big, well decorated,…read moreand have lots of toys out for you to play with. It's the service thats really lacking at those locations. That's why I opted to visit The Cellular Connection when it came time to renew my Verizon contract. Chris, the assistant manager, is a no-BS kind of guy. I got straight answers on why I should or shouldn't buy a particular phone, for example. Although I had my eye set on the top-of-the-line Galaxy Nexus, he encouraged me to check out a Droid RAZR, saying it probably fit my needs better than the current "flagship" device I was so antsy to buy. And after seeing them side-by-side, he was absolutely correct. There was no upsell to something I didn't want, no glossing over the phone's flaws -- just honest advice. He even allowed me to make test calls and play with it for as long as I liked; there was no Verizon demo software or tether, so I could try every last feature, feel how it slid into my pocket, and so on. Unlike the corporate VZW stores, Chris knew what he was talking about and I appreciated that. Even the discussion of rate plans and features was to-the-point and Chris was honest about what the best choice for me was. I wasn't forced into a 1500 minute plan or something with 5GB of tethering. Although my contract isn't up for a while, I'll definitely go back and buy yet another device from Chris and his staff.

I understand when there is a customer that is being helped, but for almost an hour I sat that there…read morewaiting patiently to buy a phone, when another customer comes in and the employee turns to help them and completely ignores me as I am sitting there. Nice. I will take my business else where.

AM FORCED TO PICK ONE STAR, OTHERWISE THIS POST WILL NOT GO THROUGH. ZERO STARS IF I HAD A CHOICE…read more DO NOT GO TO THIS STORE. Repeat. DO NOT GO TO THIS STORE. Employees not helpful at all, have a bad attitude, especially when they can't sell you more products, and when it's closing time, they basically kick you out of the store even if you're in the middle of either a transaction or seeking their help. OH, AND NEVER MIND SEEKING THEIR HELP. Tyler will be happy to tell you that he doesn't get paid to do that!!!!!!!

I got involved in a problem where the store manager took advantage of an 82 year old woman. She…read morewalked in with a problem with her phone and walked out with a smaller phone, an iPad, iWatch and a home internet system. Shameful. I admittedly lost my temper and was thrown out of the store. Terrible.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.