I walked into this store during the week with my baby, ready to shop. I had already picked up a few things, but the two girls behind the counter were too busy gossiping to even acknowledge me. No greeting, no offer to help . Just completely ignored me like I wasn't even there. Customer service like that is exactly why I walked right out. Do better. I won't be coming back. Ended up going to Carters instead much better experience read more

I placed an order online to be picked up at the West Covina store. I was not able to pick it up due to me being sick and then having to have an emergency surgery. I called the location and asked if someone else could pick it up since I couldn't and that's when I discovered the order was cancelled. I was extremely disappointed because I wasn't notified and the reminder emails did not tell me it would be cancelled by a certain date, which I thought would have been helpful being that I was going through tough circumstances. I expressed my concerns to Anna (the manager) and she did help me by pulling the items again and giving me the same rate I originally purchased them for. They also allowed for someone else to pick them up. I really appreciate her taking the time to do this as I know it's out of normal procedure. Please consider including the cancellation date on the reminder emails and text messages and it wouldn't hurt for the stores to call directly to remind. I know if that would have been done, my situation would have been avoided. Thanks again Anna for your help in the manner! read more

I would give it no stars, but yelp makes us put one. WORST CUSTOMER SERVICE EVER!! Store is ALWAYS a mess. There was a line of 20 of us and Carolina (if she's the manager) was just staring at the line and playing with her hair and nails. Poor Justin was ringing everyone up alone. she went to the back and never came back out. Poor staffing, another girl went to lunch knowing the line was horrible. This is the problem with stores hiring young kids to be managers. If anyone should be a manager it should be Justin, he at least looked liked he cared and was the only mature one in the store. THEY ARE CHARGING FOR BAGS. no other clothing store is charging for bags. This is ridiculous. read more

Jaylene was very rude. Had an attitude. Do not come to this location. Jaylene and Carolina are very disrespectful and have no customer service skills at all. When I let Carolina know Jaylene was very rude at the register she sarcastically asked how was she rude then looked at Jaylene and laughed. Are they teenagers? Cause it felt like that. I was never rude or difficult. I understand guest can be rude but I was just picking up an order and Jaylene has the nastiest attitude ever. Carolina should not be a manager there. They need real adults running this business. read more

Pleasant experience from the minute I walked in. I was greeted with friendless and smiles . The atmosphere was welcoming and was helped with multiple questions . The place is clean and organized. Associate Anamarie was a big help while looking for selected items , she had so much patience and was willing to satisfy my needs . I'd highly recommend this children's place due to my experience every time I come shop at the mall. read more

Credit card offer and discounts are a scam, customer service is not accommodating and in store salespeople are inept. Very poorly run company. read more

I wish there was a negative star in the ratings. Really bad customer service the girl working at the cashier and the manager, rude people! I order some polo shirts for my kids, got my order super late like 15 days late and when i finally got my order all the shirts were bad quality. So I went to return them and one of the shirts didn't have a tag so they didn't want to give me a refund nor store credit nothing. I ask to speak to the manager which had same attitude as the cashier, not worth arguing with them for a cheap ass shirt so I left the shirt there. ‍ They should have more empathy with customers and a more friendly face. read more

I loved the atmosphere! Great clothing selection for my siblings, totally worth every penny. Their customer service is on point, I had a cashier named Carolina she was so helpful amazing attitude as well and pointed out to me the 3.99 graphics and thanked her for pointing them out because I had not seen them. I will definitely come back amazing deals! read more

Great customer service every time I come in and always clean! I always feel very welcomed.

On a Wednesday 9/24/ afternoon around 1 or 2 me and my partner decided to check out this place. We walked in and this sweet lady greeted us with a smile and was showing us around, super nice I was happy not until we decided to pay and the girl on register didn't even say hi or looked at us , so I was like "I'm ready to pay" and was like I'm helping someone else and I looked around and I see nobody and I was like ok fine ! Than later a lady shows up and it was a worker the one who the cashier was helping so I decided to wait, while waiting me and my man look at each others like what the h''' They were having a conversation and giggling like I wasn't there waiting for a whole as minute, I was super upset cuz I have a toddler and 1 month old baby while these two ladies were just gossiping. Sadly the lady that was nice I think she was already leaving so I left the items that I had and walked out before I snap on them, please do better when hiring this type of lazy people. Never coming back. read more

Every time I come to this store everything is super organized and neat. The staff is super helpful and they always help me find the good deals. read more

I went in for a return on 5/8/23 for online return. First off I wasn't greeted when I was in line and when I was helped no greeting. I told her I had to make a return she asked all the usual questions and when finished no thank you or have a good day. She looked miserable and sad to be working there. The store is a complete mess. I attempted to walk through but decided to leave since everything was disorganized. I'd never return unless I had a online return order I guess. Whoever is the manger they are doing a terrible job. read more

When placing an online order they require you to adopt in the one line to check out full of shoppers over 20 minute wait time with only 1 worker on a Sunday . Should definitely at least have 2 people checking out on the weekend . I suggest having a line just for online orders and assisting from each line so I'm not waiting 30 minutes in a line after my orders already ready sitting on the counter . It just makes no sense read more

cuando entre ala tienda me gusto la atención que me dieron lo servicial que son para haser mis compras una trabajadora me dio un bolso para mis compras lo amable que fue en la caja me esplico algunas preguntas que yo tenía sobre mis compras y le doy buena puntuación a Carolina read more

I went to checkout and a black lady rung me up. She was mumbling and asking me what I thought at that time if I wanted to open account and asked me to enter my email. When I did, she told me not account found. I told her I don't have an account. She told me she had already asked me if I had an account earlier but her tone was super rude.. I apologize and said I couldn't hear her correctly. My friend checked out before me as well and she wasn't exactly polite to her as well. Now I see why all the children place are going out of business. Try to hire more polite and respectful staff and maybe the business will get better. Who would come back to a store with a staff that is rude and unfriendly to their customers. read more

horrible customer service messy store line allllways there cuz theres 1 employee i qaa quiet because i didnt wanna be rude or say something mean! yet you have the audacity to say "you dont have to be rude!" excuse me but you gave me attitude and shit and dont know how to do your job and expect me to be nice to you! you get what you give. read more

Went yesterday 7/30 in the afternoon. I had a great experience with both ladies at the register. I'm sorry but I didn't get their names but they allowed us to do an even exchange with clothes I bought online a couple months ago. That's what I get for assuming my child wouldn't get that much bigger lol. Anyways they were both so helpful and sweet. I appreciated their help very much. Thank you ladies very much and love your Hawaiin shirts. read more

This is the worst children's place ever! This place looks worse than a thrift store.So unorganized the place is a filth. Clothes, shoes and accessories all over the floor and you can not find two of the same items next to each other. They should hire someone to just organize the place. These pictures don't do justice the place is worse. read more

See all

I walked in to return some items. It was empty and I was literally ignored by the two cashiers for like 15 minutes. They kept having a conversation and didn't pay attention to me at all bad customer service!!! I will not be returning here. This is the reason why I shop online! read more

Worst store ever, it's so messy you can't find anything! It looks like a tornado hit this place smh

I guess I have to leave a 1 star. Why doesn't it give you the option for -1? Well this store deserves -5. Store just opened up at 10:30am and this is the store how it is they dont bother to clean? And the store employee Ivone is a horrible at her job. But I guess she works in the place as it seems. Came here for some items they claim they dont have.? Yeah I am sure its because they dont want to look through the mess they dont clean. read more

See all

Worst customer service I have ever received by the manager Monique and Annamarie and the heavyset girl that worked with both this evening but flipped her badge so I couldn't see it. I walked in with an exchange they talked in the corner for maybe 10 mins then decided to help me. They said they could only exchange my item for the same item just a different size . Not a problem that's what I would like to do I tell her there aren't any nearby stores and I would rather not drive to Citadel for a pair of shirts I ask if she can order them online. She(Annamarie) says no problem. She informed me that I had rewards I say ok cool I'll use them for these shirts it's a separate purchase. She charged me at the end but only a few dollars so I assumed it had something to do with not having the receipt. No biggie then she hands me the original skirts I say wait I was exchanging these she said I told you I couldn't I said I have no use for these you said you could she then says she doesn't know what to tell me. I ask for her manager who is Monique and the rudest woman I've ever met in customer service before I could get a word out she said man it's our policy. I said I haven't even gotten a word out and your the manager she rolled her eyes I immediately get offended and tell her she should not be a manager or in customer service. read more

I wish I could give this location 0 stars. Waited in line while the 2 cashiers on duty assisted 1 customer. Why 2 cashiers were required is beyond me, one was discussing with the customer the return policy while the other just stood there and nodded. Instead of looking over and helping me, she continued to stand there and be useless. I even inched up to try to get her to notice that there were other people in line that she could be helping. She noticed, glanced up, and looked back at the customer that she wasn't even helping. Greatly irritated at this, I stormed out of the store. Such horrible customer service, and based on my fellow reviewers, horrible customer service is a major theme at this location. Don't even bother coming here, no one will help you. read more

Dirtiest retail store I've ever been in. I wasn't greeted when I walked in. No one offered to help my daughter and I although we were the only people in the store. There were products and clothing and shoes all over the floor and the counters. The dressing room was filled with trash (see photos). One girl ended up calling another location for us to see if they had something that this location didn't while the other girl talked loudly on her cell phone the entire time. I should apply to work here. I could get paid to stand around and not have to help customers, clean or do inventory. read more

See all

I walk in the morning when the store is closed and when you look into the window it's so messy and dirty. Closed always stacked up never in a clean pile, clothes on the floor, trash stacked up in the back of the store. The manager of this store needs to cleanup the store and you can get more customers, it's a hot mess and it brings down the mall. read more

Wow! What a hot mess! While I really enjoy The Children's Place clothing selection, it is not worth navigating through products that are falling off the tables, not recovered or sized and thrown on the floor. When I visited the store it was not busy Both employees did not greet me, and continued chatting amongst themselves. I have noticed a common thread between The Children's Place locations I have visited. While the selection, quality and pricing on the items are very reasonable I do not think it is wise to have a bunch of very young adults running the store in a sloppy manner. It is like the inmates are running the prison. The store is very well named 'The Children's Place' because the children are running the store. I wouldn't waste my time trying to shop at this location. read more

i went to go return some clothes my son got for christmas... not only was the place a complete mess but i was greeted with attiude from the guy (whose name i don't remember)- and when i said i wanted to do a return he asked for reciept... i mentioned it was a christmas gift... so he YELLS across the store to Monique, who had a worse attitude than he did. she told me the only thing i could do was exchange for the same exact item and same color just a different size... the whole reason was i wanted a merchandise credit to go and pick soemthing else at a later time... apparently nothing was possible... UGH!!! worse place ever!! read more

Worst customer service all the cashier's need to be re-trained they are totally cluless/illiterate when it comes to returns. Or they are just point blank lazy as fuck! I will never shop at the west covina children's store ever again! People my advice shop at another children's store trust not all stores have illiterate cashiers like west covina childrens place! NOT WORTH SPENDING MY MONEY AT THIS PLACE NOR WILL I EVER AGAIN! read more

Little downgraded than most children's places I have went to...they're unorganized but I didn't get bothered by that. I had to wait 30 min just to get assisted. They had charged me twice for an in store pick up and I didn't even notice till 2 weeks later I had to call customer service just to get everything straighten out and they were fighting me on it but ultimately decided just to give me a refund. read more

I had a good experience with the manager Ivone and sales associate Stephanie not sure why the ratings are so horrible very nice and helped me with my return. read more

This CP is always a mess! Every time it's dirty looking and super unorganized. Plus, they are always lacking cashiers. There are 6 people in line with one cashier not to mention no one is helpful. read more

My first visit to this location and it was good. Girls were friendly and very busy. Definitely a busy store but I loved that they had a lot of options of clothes and items. I found exactly what I wanted read more

The worst customer service that I would have ever received. The lady that wears the glasses in the afternoon didn't bother to help me when I asked her for help she said go look for yourself and she was too busy looking at videos on her phone. But they did have a good feel so I ended up getting a lot of clothes for my kids read more

I mostly shop on the website but decided to come in today since I was at the mall already, the staff was friendly and there was a sale so I left happy read more

I really used to love getting my girls clothes here. Overall the clothes are cheap, trendy, and well, kiddish...I can't stand places that sell adult clothes in mini sizes (i.e., bikini cut kid "panties"), but that's a story for another day. Anywho, I digress, The Children's Place sells suitable kids clothes. However, the exchange I had with a manager there gave me a couple gray hairs. The story goes as follows. I went into the store on a Tuesday, noticed a really good sale, bought a couple items and texted a friend about it. We made plans to come back the next day. It just so happens that my little girl wanted to wear her new dress to go shopping on Wednesday, so I put it on, with matching tights, adorable shoes, hair all done up with matching hair ties. So we are in there doing some serious shopping...stacking piles of clothes and hangers on my stroller. I wasn't too sure if a certain skirt would fit, so I had my girl try it on under the dress. We did this in plain view, and put it back on the hanger and in our pile once we were done. So we go to pay, the total comes to $108. Then, here it comes, the manager who was ringing us up says ok, now I need the tag from the dress. I was like huh? At this point, I was naive to the fact that she was accusing me of stealing a $12 dress, when I had just dropped over a hundred bucks there. Then it dawns on me... I was like what? wait! No, I bought that dress yesterday, thus the matching accessories. The manager replies, oh cuz one of the girls saw you try it on. I said no, we tried on the skirt we just purchased. She said, oh ok. So we walked out and as i reached the door I asked my friend to watch the girls because I need a word with this evil sea witch...and I am not big on having it out in front of the little ones, it's not a good example. So anyway, I got the number to the corporate office...and the manager apologized that I got offended. Never once did she apologize for embarrassing me and handling the situation horribly. Basically, what she was saying was that she was sorry that I got offended by her horrible behaviour. As I walked out another customer stormed out with me and told me that I should call corporate and she couldn't beeelliieve how I was treated and she also had bad mojo with this manager. I will never ever go back to this store...in fact I will probably never step foot into another Children's Place again. Now I give my business to Gymboree, Target and Macy's for the girls!! read more

Ok. I have 3 kids and have shopped here a lot and been to their other locations as well. Service is good considering most of the time there is only 1 or 2 employees working when I shop. Most of the small stores in this mall only have 2 employees. That is how retailers keep the prices low. I used to work in retail so I know. I have been in a situation where the computer froze and the cashier was new so she asked for a manager to help her out. It does looked bad from other customers point of view seeing 2 cashiers assisting one customer but sometimes they don't have a choice. I normally do my shopping in the morning when my kids are in school and the store usually looks clean and organized and most of all, short lines in the register. read more