GREAT CUSTOMER SERVICE. Every employee I dealt with from a phone call to actually walking into the…read morestore, have superb customer service. And it felt genuine! The only complaint i have is that I ordered online to pick up in the store, and even though I paid for both the bralete and panty, only the bralete was shipped. I didn't find out until I went to the store for pick up. They have sales ALL THE TIME and a HUGE clearance section. Not very many of the smaller (00) size is in store. Mostly you'll have to go online and cross your fingers. Not really a complaint because the store IS geared more towards larger sizes, which in turn lends to them carrying bras with bigger cup sizes. All in all WONDERFUL shopping experience here.

Came with my sister to get her graduation dress last min. Angela was very nice to help us out with…read moreeverything we needed. Was so nice with helping us check out to even being able to steam the dress for my sister!!! She is amazing and very helpful!! She is a great worker!!

Giving the store 5 stars only because of Ana. She was SUPER…read morekind and helpful. Right away helped me at the register, was very polite when asking how my experience was, and the only employee who acknowledged me while I was there. One worker legit saw me walk in and did not say a word. Again, shout out to Ana for her amazing customer service!

During the entire 40 minutes I was in the store, the manager stood right next to the cashier…read moreconstantly speaking into her radio. It was nonstop: "Do this," "Are you done?" "Go on lunch," "Handle that." It felt excessive and honestly uncomfortable to witness. The tone came across as micromanaging rather than supportive leadership. I genuinely felt bad for the employees. They all looked tense and miserable, and it created an awkward atmosphere while shopping. Every employee there is an adult and seemed fully capable of doing their jobs without being directed every few seconds over a radio. The only bright spot was Destiney, who helped us toward the end of our visit. She was friendly, motivated, and actually seemed happy to assist. Her positive attitude made a big difference and salvaged what was otherwise a stressful in-store experience. I hope management considers how their leadership style affects both employees and customers. A more supportive approach would go a long way.

These boots are made for walkin' And that's just what…read morethey'll do One of these days, these boots are gonna walk all over you... 3/5 Shoe chaos Good luck finding a pair of shoes in the right size area. Sometimes you might be like Aldous Snow looking for the other sandal (points if you know the movie reference, think Hawaii...). Looking for a pair of running shoes for my baby girl we had slim pickens unless you want bedazzled white shoes not made for walking or running, fo sho. 3/5 Bathroom codes No even the bathrooms inside the shopping center have codes. This was kind of annoying when I have to take my kid to the toilet. Then it was hard to find a worker to give me the code. 4/5 Limited service Workers are hard to come by. With only 3 registers open the line too a minute to get thru. Had to walk thru a few areas to get someone to give me the bathroom code. Overall not my first choice but when it's the closest you don't have a choice. Psalm 2:11, God bless

It was an amazing experience today at this location! I had help with "Ash" who helped me so…read moreamazingly kind, I hope he is there every time I go. There were so many clothes that actually fit me and I definitely had a huge variety of anything I could afford. The prices were so good I had to just get all I could afford too and then some! Overall, if you want designer clothes and do not want to pay designer prices, this is the place. Ask for Ash, and tell him Brian sent you

I placed an online order for a hat at right when the store opened, and expected the order to be…read morefulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

Usually it can be hard to find someone to help at other VS locations, but Brianni approached me at…read morethis one immediately, was very proactive, and asked how she could help me. She helped figure out the right size for me, which I so appreciate because apparently I had it wrong for many years. Thank you Brianni for the friendly and excellent customer service!!! It goes such a long way to feel cared for in retail.

I visited this Victoria's Secret location this evening, 5/19 around 7:30 PM and had one of the…read moreworst customer service experiences I've had in a long time. I walked through the entire store without a single employee greeting or acknowledging me. No one asked if I needed assistance or if I wanted to be measured for sizing There were two female employees standing at the center register chatting the entire time while clearly seeing me walk around the store, yet neither offered even a simple "hello." I eventually helped myself, went to the fitting room, and even had to ring the bell for assistance. After finishing, I walked up to the register where one employee was helping another customer while the other stood behind the register doing something else - still no acknowledgement, no eye contact, not even an "I'll be right with you!" The complete lack of customer service and professionalism was honestly shocking. I will absolutely not be returning to this company.

Excellent Customer Service. Love everything about this Store…read more Update on 7-19-2025 I went shopping here earlier this month. 2 employees helped me alot on 2 different visits. Ilana & Andy both were fantastic. I was looking for Slip-In shoes for my Disabled Brother. Found it and he is very happy. Thank you both for great service.

Had help by Maria, wonderful energy, very helpful, very kind. We found exactly what we were…read morelooking for. And signed us up for rewards for 10% off . Great deals.

I came in looking at ugly shoes! And walked out with woody crocs!!! The guys are awesome specially…read moreFernando!!!

I rarely leave one-star reviews, but I had a concerning experience with a store manager today…read more I returned to the store after realizing I used the wrong coupon on a Crocs purchase. When I was told the correct coupon couldn't be applied after the transaction, I accepted it and proceeded with a return. While waiting, my teenage daughter overheard a manager, Fernando, say to another employee, "Tell those girls that our returns aren't working," then quickly retract it when she looked over. We completed the return without comment. As we were leaving, the same manager, Fernando, called out to my daughter, "Next time take a picture." When I asked what he meant, he said she had been "staring" at him. I told him she is a child and that the comment was inappropriate. He responded, "I am a child too." I then asked for a supervisor and was told none were available; I later learned he was a manager. Another manager stepped in, apologized, and offered the Crocs at no charge, which I appreciated. However, the issue is not the product or the resolution, but the behavior of a manager making a confrontational remark toward a teenage customer as she was leaving. I will be reporting this to Crocs corporate. Customers, especially minors, should be treated with professionalism and respect at all times.

Shoe donation time! Every time you visit you get 50 points and with 100 points you get a $5 reward…read more What a great way to give back to the community. First time coming to this DSW location and the staff are very friendly. They greet you when you enter the store and ask if you need help. Since my transaction was easy I just gave them my phone number and got my points right away. There are current sales right now and items with a green do is 50% off. So my shoe donations can be used on anything including clearance items. This makes it a super great deal. Took my time browsing for some new boots for Fall weather. They have new items in stock and if you don't find it in store you can order it to ship to your home or to the store for later pickup. That's why I like coming to DSW. Always a good time.

This is a very large, clean, well-stocked, and well-managed store…read more Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days.