Carter&#x27;s Babies &amp; Kids

Very friendly and helpful staff. Flexible and accommodating for ideas we had for my daughter's…read morebirthday. Her party was great! Perfect time doing hair, makeup, and nails for her and her group of friends. Highly recommend

It had been many decades since my mom pierced my ears and lately I've had some difficulty getting…read moresome posts through, so... Kharisma, the manager, was very kind and took the time to pierce the ears again!!

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Hot Topic

3.7(43 reviews)

•$

I really like stopping at this store while I am at the West Covina Plaza mall. They have a lot of…read moreanime gear, pop culture collectibles, or alternative fashion and is a fun place to browse. The interior of this store has that classic edgy vibe with dark decor, loud music, and walls full of graphic tees, hoodies, chains, backpacks. Even though it has that dark decor and vibe, they still sell cute anime or Disney accessories. I like their variety of Loungefly backpacks and they are cool to collect and also can be quite expensive. I also browsed their clearance section which contained a lot of T-shirts, anime hoodies, Sanrio merchandise, and goth-inspired accessories like chokers, jewelry, and platform shoes. Service was good. Some employees are friendly and helpful when it comes to finding sizes or locating specific merchandise. However, a lot of times the prices aren't marked so I had to take it to the register to get the value.

The service was amazing even especially over the phone, and Pow and angie were fabulous, and took…read morecare of me spending time with me.The selection was great and the value for what I got was perfect.I will definitely be going back soon. I got pomni and bubble. Exactly what my grandkids needed. Thank you again, you were fabulous.See you soon!!

Tadc & iz

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Miniso

2.9(14 reviews)

2.4 mi

Located in Weat Covina Plaza mall across from Bath and Body works and Victorias Secret. This…read morelocation has a lot of cute goodies! I was really browsing and looking around for fun but there was just too many cute things. So I got some new plushies, makeup, and lip balm for my niece. Also got a few t shirts to wear at home for lounging. Pretty much good store to grab cute things for yourself or as gifts. They also sell vinyl blind boxes here so that's exciting to see what you get. They even have the cutest stationary for sale as well. Overall store is neatly organized and prices are on every item. They have this addicting Miniso song on repeat so I had to get out of there fast!

I am fond of Miniso. I went to different Miniso branches.The West Covina branch is smaller than…read moreother branches I visited, but it was organized. It still has many cute merchandise for Harry Potter and Hello kitty. The store has a wide variety of snacks. The staff was friendly. The shop was clean. As a helpful tip, bring a reusable bag with you because there was thirty cents bag fee.

Pokemon watch for children

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Airpod cases

KPOPJOY

5.0(28 reviews)

3.7 mi

Nice selection of K-pop items from photo cards, CD sets, magazines, and trinkets. Staff was so…read morenice and welcoming. I lucked out on Jung Kook Bazaar magazine.

They're located in La Puente now. Go to their IG for updated info. I wanted to get STRAY KIDS light…read morestick for the upcoming concert for my sister, so I searched nearby kpop store. Their prices online matches what they have in store. It was a bit pricier than retail, but at least I know I was getting the legit item. They're located in a plaza with two stories. Plenty of parking in the lot & I think the other businesses are opened on weekdays only so it was pretty empty. The store also had lots of freebies like posters, photo cards, etc. The female manning the store was very patient with us browsing and answering questions. They also sell make up, albums and other collectible items like Sanrio and Pop Mart. They were reselling Labubu's and had some clothing as well. Super cute store and would come again for any kpop needs, since it's not too far! :)

Store Interior

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Photo stand

Forever 21

2.2(79 reviews)

2.4 mi

I don't expect much from forever 21 however I've never had a horrible experience…read more The closthes compared to other stores are affordable however they are not ment to last. It's short term fashion. The selection is what's trending. Good luck finding anyone to help because they won't. Clothes all over the floor. Kids running around. It is what it is. It a good place to find a cheap outfit. That's about it.

Imagine having several employees a long line and having 3 employees standing by the same rack of…read moreclothes for the entire time. Meanwhile you have one employee waiting on some sort of override, and one other employee servicing all the people. The perception is poor.

All the staff just standing around fucking off in the fitting rooms while the rest of the store looks like shit

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Citiwear

2.5(27 reviews)

4.0 mi

Hours changed. Be aware so you don't drive over here while they are still closed because online…read moresaids otherwise. Hopefully they update it soon. I did put update on maps but not sure how long that takes. This picture was taken on July 17, 2025 Also they don't allow you to try on anything white.

I love how the store has affordable prices for clothing. They have a very wide selection and the…read morecustomer service is phenomenal. I purchased a makeup product and when they were sold out, I called to see if they were going to restock and thank God they did and you cannot beat the prices that they have. I will continue to shop here and hopefully they keep selling the makeup product that I love.

Best deals of unlimited fashion you will find in west covina

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New Store Hours

Journeys Kidz

3.0(2 reviews)

I came to this location to see if they had my size in kids sizes. I was greeted by Jasmine who…read morehelped me answer literally all of my questions. I swear I was in there for over an hour, pacing the shop asking a million questions. Jazmine (I really home I'm spelling this right) asked me specific questions about what I was looking for, had me try different brands, sizes, the whole nine yards. She dealt with me going back and forth and was just the best person I could've asked for that trip. Thank you so much, Jazmine!

If you read most of my reviews you would see I'm big on customer service. I'm not asking to be…read moretreated like a king but some decent attempts that show you care about your job. I came here during the week looking for crocs with my daughter and wife. There were about 3 young girls at the counter..none of them acknowledged us or can greeted us. Then one of them says "this b**** is leaving" at that point I just opted to walk out and give my business to someone else. I'm not a prude but I do not need my daughter to here that type of language from staff.

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Carter's

5.0(1 review)

Friendly staff. Clean store. Incredible selection. I appreciate their return/exchange policy. They…read morealso have a clearance section located in the back of the store with wonderful finds at a fraction of the price. The staff is always friendly and helpful too, I always love asking them for their opinion.

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PacSun

2.8(23 reviews)

•$$$

The service was awesome with the guys not the young girls . They don't have people skills not even…read morea hi or nothing and one of them was showing her cheeks from her ass . Not very professional dress code . The value of the product and quality is ok

Just an ok PacSun like most. Honestly, easier to order online because the clothes will be better…read morequality and not as dirty, dusty covered if they've been sitting in the store for a while lol. The sales associate did not greet us when we walked in. This is probably a common occurrence in all PacSun stores smh.

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DXL

4.0(43 reviews)

2.6 mi

Natalie! thank you so much for the spectacular service! Natalie is a pro at customer service and…read moretook great care of my mother and i. i was shopping for an xmas gift for my partner and Natalie answered all my questions and even built a gift box and wrapped the shoes for me! fantastic service. the price was fair and very similar to smaller sizes from the croc store. they advised me that DXL works with manufacturers to make larger sizes so a lot of the stock is exclusive. very happy to have one so close with great stock and superb service. i would definitely recommend and will be back!

I actually just left, but my shopping experience was so good. I'm in the parking lot right now you?…read more These guys are great I was greeted when I walked in the door. And checked on several times Ryan was totally helpful. I don't know if your company look at these reviews but definitely you got a good employee. You should let them know that.

It's a little cruel to place this under the entrance to a gym

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Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jessica A.

19

3

12

9 years ago

Mandan cupones por correo electronico, atractivo para venir , la tienda tiene ya descuento en la mayoria asi que tus cupones no aplican, al fin terminas pagando precio regular, no es como.en otros lugares que dan descuento y ahorras mas con los cupones.. No es gran ahorro, solo publicidad read more

Jewel S.

0

18

0

12 years ago

Love the service at this carter location. Great selection and sales.... read more

Carter's Babies & Kids - childcloth - Updated August 2026

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Visited Vans for shoe pick up dor online order! they have great selection and great price! thanks…read moreAlex and Kailee for your assistance! a lot parking

Great customer service offered by Andy, very helpful on the floor with every customer that walked…read morein including myself & family. Informed us on the sales, prices, ordering online for us & went above and beyond. Thank you Andy for a quick & easy shopping visit!

Torrid

3.3

(35 reviews)

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GREAT CUSTOMER SERVICE. Every employee I dealt with from a phone call to actually walking into the…read morestore, have superb customer service. And it felt genuine! The only complaint i have is that I ordered online to pick up in the store, and even though I paid for both the bralete and panty, only the bralete was shipped. I didn't find out until I went to the store for pick up. They have sales ALL THE TIME and a HUGE clearance section. Not very many of the smaller (00) size is in store. Mostly you'll have to go online and cross your fingers. Not really a complaint because the store IS geared more towards larger sizes, which in turn lends to them carrying bras with bigger cup sizes. All in all WONDERFUL shopping experience here.

Came with my sister to get her graduation dress last min. Angela was very nice to help us out with…read moreeverything we needed. Was so nice with helping us check out to even being able to steam the dress for my sister!!! She is amazing and very helpful!! She is a great worker!!

Five Below

3.3

(23 reviews)

Five Below in our inflation era replaces 99 Cent store in most of the merchandise except the frozen…read morefood and fresh produce. They have a huge selection of candies and chocolate including the ginormous size of some candies. You can find party supplies, stationaries, books, T-shirts, slippers, cellphone accessories, toys, stuffed animals, board games, seasonal decorations, drinks , pet accessories and more. There are some good findings that happen occasionally for Hello Kitty, Harry Potter and more at a very affordable price. But this fi dings depend on if you are there on the right time and at the right branch. The store is very clean and well organized. The staff are very cool and friendly. It's a great place with consistent good deals.

Store is a mess I am here with my daughter right now i needed help finding a water bottle or a…read morereplacement for my water bottle lid the cashier was really rude then she waved me in the general direction of the back and told I'd find the water bottles "over there" then turn around and walked another woman and her child directly to the item she was looking for. I always heard there was a racist employee here but this is the first time Ive seen it in action.

Victoria's Secret & PINK

3.7

(17 reviews)

Usually it can be hard to find someone to help at other VS locations, but Brianni approached me at…read morethis one immediately, was very proactive, and asked how she could help me. She helped figure out the right size for me, which I so appreciate because apparently I had it wrong for many years. Thank you Brianni for the friendly and excellent customer service!!! It goes such a long way to feel cared for in retail.

I visited this Victoria's Secret location this evening, 5/19 around 7:30 PM and had one of the…read moreworst customer service experiences I've had in a long time. I walked through the entire store without a single employee greeting or acknowledging me. No one asked if I needed assistance or if I wanted to be measured for sizing There were two female employees standing at the center register chatting the entire time while clearly seeing me walk around the store, yet neither offered even a simple "hello." I eventually helped myself, went to the fitting room, and even had to ring the bell for assistance. After finishing, I walked up to the register where one employee was helping another customer while the other stood behind the register doing something else - still no acknowledgement, no eye contact, not even an "I'll be right with you!" The complete lack of customer service and professionalism was honestly shocking. I will absolutely not be returning to this company.

Bath & Body Works

3.8

(100 reviews)

Walked in today with my youngest daughter coz I received an email saying that my Bday gift will…read moreexpire soon. So I picked out some hand sanitizers and a Sleep lotion. When I was paying, the cashier said tgat I had x3 free gifts. So I got those and when she rang me, I had plus another gift which totalled to x4. The place is big enough to have x80 customers at once. Plenty parking but could be challenging. Clean, smells good and today staff are nice and helpful. I'm not saying this coz I got free gifts. Walked out happy.

I came in October for the pre-Christmas sale. I picked up a lot of candles, and I finished up my…read moreChristmas shopping. Arianna greeted me with a warm welcome and asked what brings me in. The candle sale. Arianna walked me over to the wall of candles. She assisted me and even showed me some new sent's. WOW did I enjoy her suggestions and placed them in my basket to. I cannot " Thank Arianna enough for providing excellent customer service!" Arianna deserves to be a manager and a raise! 5 star customer service! Because of Arianna, I will be back.

Zumiez

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(36 reviews)

Man came and bought 145 dollars worth of Skateboard parts. Came the next day to see of they could…read moreput it together. The guy told he couldn't because he was busy. Called an 1hr later while I was standing out side the door and no one was in there n still told me they were busy smh... I will never buy anything from there again

Jessie was awesome and provided very good customer service. He helped me find my sizes and…read moredifferent items that matched with the sweatpants I had picked out. And followed up after to see if they worked out and offered to show me other items as well. Super cool customer service

Journeys

3.6

(40 reviews)

I visited this Journey's (West Covina Mall) on Sunday, July 20, 2025. Unfortunately, I had a…read moredisappointing experience with the sales associate that caused me to not purchase a pair of tennis shoes. I went with the intent to purchase a pair of Adidas. I walked inside, was greeted, and then one sales associate asked if I needed help. I showed her the shoes I wanted to try on and provided her with my size. One minute later, she returned from the back and stated they didn't have my size. She handed me one size smaller and one size larger. I tried both on and stated that they did not fit. At that time, she said I can loosen the laces on the smaller shoe, and then stated that they ran big. I repeated they didn't fit. I then told her, I would think about a different color and return to purchase them when I decide. Immediately after I finished my sentence, she seemed disinterested, rolled her eyes, and walked away from me without saying a word. This caused me to not want to purchase shoes from this location. My mom was with me and also was annoyed with the employees because she asked a question about a pair of Birkenstock sandals and they both looked at each other and started laughing. Overall this was not a pleasant experience and I believe that customer service should be top priority. I will not purchase shoes from this location in the future.

This was the only place that had the shoes I wanted restocked and in my size. The young man that…read morehelped me was very sweet and charming. He even went out of his way to refer me to some other shoes. If I had more allowance to spend on shoes I would have gotten them. I went to three stores before this and wasn't nearly helped in the way I was here. I left feeling very welcomed. I would return again to get my shoes here.

Shoe Palace

3.7

(62 reviews)

•$$$$

First and foremost I would like to commend the store manager Jay! The last time I went in was right…read morearound Christmas when the 11's dropped. I didn't really care to get a pair for myself but I got there early for other shopping and stood in line in hopes of getting a size 7y for myself. When I was up next he kindly asked what size I needed I explained their was miscommunication with being told I didn't need a raffle. He didn't pay that any mind and was more focused on getting my size, he immediately said he had my size and said they would help me out and ring me up. I wasn't expecting to get the shoes because while in line I was told I needed a raffle. So he made this such a pleasant experience. They must've had a bit more than expected youth sizes. Today I call and ask if they have Air Force ones size 13 and I spoke to a gentlemen who was very pleasant and had amazing phone edict. He was able to locate a size 13 and told me they would hold them for me until my brother was able to get there. I asked for his name and it was Jay again! He's a great store manager and delivers great customer service !

Came for a quick swap and the customer service was impeccable. Whoever worked the closing shift…read moretoday thank you for your assistance. I normally never shop here but the new Mickey merch had me coming in. I had to swap sizes and I was in and out quickly all because the customer service was on point. In a market where online shipping is preferred this customer service keeps us consumers shopping in person.

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