I walked into this store during the week with my baby, ready to shop. I had already picked up a few…read morethings, but the two girls behind the counter were too busy gossiping to even acknowledge me. No greeting, no offer to help . Just completely ignored me like I wasn't even there. Customer service like that is exactly why I walked right out. Do better. I won't be coming back. Ended up going to Carters instead much better experience

I placed an order online to be picked up at the West Covina store. I was not able to pick it up due…read moreto me being sick and then having to have an emergency surgery. I called the location and asked if someone else could pick it up since I couldn't and that's when I discovered the order was cancelled. I was extremely disappointed because I wasn't notified and the reminder emails did not tell me it would be cancelled by a certain date, which I thought would have been helpful being that I was going through tough circumstances. I expressed my concerns to Anna (the manager) and she did help me by pulling the items again and giving me the same rate I originally purchased them for. They also allowed for someone else to pick them up. I really appreciate her taking the time to do this as I know it's out of normal procedure. Please consider including the cancellation date on the reminder emails and text messages and it wouldn't hurt for the stores to call directly to remind. I know if that would have been done, my situation would have been avoided. Thanks again Anna for your help in the manner!

Store manager is super unprofessional, I had an item on hold (I called before hand) drove over an…read morehour there just to say I couldn't buy the item. Waste of time and super unprofessional the way she handled the situation.

I love coming here. Spacious, good collection. Brea location is too small for me. The ontario mills…read morehas better sales because its outlet. But ways more crowded. Ive been coming to this Cotton On kids for about three years and never had an issue with staff. Its just the price is higher than other kids clothing's store, but sometimes they have good sales such as sweat pants for $7.50. The girls collection are to die for. They have some clearance too sometimes, with lots of cheaper price than the regular items, and just in different color. Last year i bought 30 of the reindeer's tote bag for Christmas giveaways for friends and families. $2 each and its a hit. This year I bought 15 of the Bugs Bunny one for $2 each as well!!! So cute!

I came to this location to see if they had my size in kids sizes. I was greeted by Jasmine who…read morehelped me answer literally all of my questions. I swear I was in there for over an hour, pacing the shop asking a million questions. Jazmine (I really home I'm spelling this right) asked me specific questions about what I was looking for, had me try different brands, sizes, the whole nine yards. She dealt with me going back and forth and was just the best person I could've asked for that trip. Thank you so much, Jazmine!

If you read most of my reviews you would see I'm big on customer service. I'm not asking to be…read moretreated like a king but some decent attempts that show you care about your job. I came here during the week looking for crocs with my daughter and wife. There were about 3 young girls at the counter..none of them acknowledged us or can greeted us. Then one of them says "this b**** is leaving" at that point I just opted to walk out and give my business to someone else. I'm not a prude but I do not need my daughter to here that type of language from staff.

Love that place and the energy, people are amazing and the service was awesome, lot to see the…read moreexplore in the M&M world. Great visit

It can be hard to find good quality, affordable, and cute clothes for my son, but I was happy to…read morefind a nice variety of outfits here. The service was fast and the store was clean.

Got my first ever pairs of Levi's here for $20 and $30 respectively, and not mad about it! Found…read morethis place by accident on a google map search of thrift stores, and I'm so glad I did. Upon arrival, I pulled into the lot and it was small (maybe 6-8 spots) but luckily it wasn't crowded. There were a number of racks outside with really good stuff (rain jackets, vests, jeans, shorts, overalls, etc). Then when I went inside, there were PILES of jeans stacked everywhere. The worker said there was probably over 7,000 pairs of jeans. I am so happy to have found this gem. Will definitely be coming back for my jeans fix!

Always looking for resale and vintage items, and happened upon this resale store in Covina. They…read morehave "tons" of denim jeans, Levi's, and pants all sorted by size. They also have a dressing room to try things on. Prices are reasonable with plenty of parking.

Spoke with Carlos store manager! Awesome guy. He's so helpful. I'm so glad he's there as an…read moreemployee. What an outstanding human being and so knowledgeable with all Tilly's products. Highly recommend it. Go celebrate here!

Had to take a moment and say thank you to the staff at this location. Very helpful and…read moreknowledgeable. I would definitely recommend this store location to anyone.

Wow it's been more than a decade probably since I've been here and things have changed. I wish I…read morehad more time to check out the entire mall but my friend's feet were hurting so unfortunately I had to go even though I didn't want to. But from what i did see, there were so many cute stores I wanted to go in and also the selection of snacks were really good.

It's a slightly above average mall. Better than the other mall in the area for sure, but does not…read moreeven hold a candle close to the Santa Anita Mall. But I can at least guarantee that the mall is always lively and there's plenty of parking. Lots of restaurants around and across the street too. What I like best about this mall is their effort to foster community here, such as the Dia de los Muertos display or when I happened to walk pass a Bluey Xmas dance party and you can take pictures with Santa AND Bluey. Super cute. One time years and years ago, they had a scavenger hunt for Christmas where you search around the mall to take photos with your phone for an ornament. I really liked that I did that and got to spend time with my family. I've seen so many shops come and go here and pieces of my childhood through adolescence such as the Disney Store (I remember spending time here looking through that giant plushie pile), the merry go round, Surf City Squeeze (always thought their mascot looked cool, now replaced with a Pop Mart vending machine), Nothing But Silver (went here lots with my mom and aunts), Sanrio Surprise, Amapola Deli and Market (crazy they tried to open a market in here), the hermit crab vendor, McDonald's that my mom would always get my brother and I and the vendors that would try to sell stickers at our table, the dollar store on the upper floor above Baskin Robbins, the used bookstore and so much more. Huge chunk of nostalgic memories for me, but today it's decent mall with most things that you would need. Some shops I go to often to get gifts or pick up something for myself, See's (thanks for closing PH location), Hot Topic, Bath and Body Works, Miniso, etc. At least the Tilt arcade here is still open. I wouldn't go out of my way to go here, but if you're already here, might as well enjoy malls before more of them perish.

This will forever by my favorite store because it is literally my type of clothing and I always…read morefind something I want and I tell myself also it is something that I need. I love coming here because the price is so affordable and there's such cute options.

I love fashion Q, but same products are scattered in different places. I was looking for WAX JEAN…read moreshorts. Some were hanging, some were on tables. Not a wide selection. I was looking for the cuffed shorts. Black only came in distressed (ripped). Mostly size S and M. No L. They also used to have XL, but couldn't find any. I probably came late to the game though cuz it's already hot and sunny weather. Fashion Q is the only store that carries WAX JEAN brand. I looked on Amazon and was going for $28, but Fashion Q is $13.99

Came for a quick swap and the customer service was impeccable. Whoever worked the closing shift…read moretoday thank you for your assistance. I normally never shop here but the new Mickey merch had me coming in. I had to swap sizes and I was in and out quickly all because the customer service was on point. In a market where online shipping is preferred this customer service keeps us consumers shopping in person.

I can usually find what I need at shoe palace but today I had the pleasure of being helped by…read moreSYRIAN. It's rare when you can have someone really help you and meet you at your level of necessity like she did. She engaged and I felt very comfortable taking my time and asking the questions I had without being rushed or like I was a nuisance. She had what I wish everyone in retail sales had, relatability and confidence. Syrian you are top tier and will go far in life with your great outlook and personality.