Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

I like their selection of fish. Owner very knowledgeable and prices are very fair. Aquariums are…read moremaintained.

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

My husband and I recently adopted a 4 yr old German shepherd (yes we thrive off chaos). We took her…read moreto Waikele Petco to use their bath. It was perfect. We brought our own supplies but they also have shampoo, conditioner, deodorizer, and shedding tool available. Anyway, staff here are so welcoming. So nice. They have towels and dryer also available. They clean it down before we're able to go in. It's for $20. For us, it's very reasonable given the economy. They also have places to hook the doggy when she's bathing and being dried.

Wonderful pet store! Always very helpful when I'm looking for a change up in my dogs diet!…read more Evangers has the best all natural cans/toppers ie Buffalo - Rabbit - Duck - Salmon as toppers. 100% Organic Beef Dinner with coconut is one of Daisy's favorites!

Great selection! Friendly and knowledgeable owner & staff! Definitely one of the better pet…read morestores in Pearl City!

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

Interesting location! I honestly would have never known this place existed until a friend had a pop…read moreup there that was next door (apparently they own this space too and they just store bags of dog food in there). The actual location is in pearl city near zippys but all the way in the back of the parking lot. You honestly would not even know it existed unless you come around this area often (to get zippys maybe?) Theres lots of parking fronting the store which is helpful and the store itself is really small. The shop owner keeps her dog in the front of the store - so if you have a reactive dog then it might be best to keep them at home if you visit here.

Jackie is awesome, knowledgeable, and funny. Quality items in the whole store but my Lulu has her…read morefavorites.

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Came here in a bad mood after my terrible visit from Petco. A young male worker asked if I needed…read morehelp and just that interaction made me feel a lot better and we talked about what I needed. Thank you Petsmart for caring about your customers I will always go here from now on even if it's a longer drive. My tabby loves it here too. #CyaPetcoHelloPetsmart

Great Groomers! Our Hiwa loves her time with Lucas and the rest of the staff! We love how well…read moregroomed she is when she gets home. She gets so excited when it's time for her to see them! I mean, Seriously excited!

Expensive and doesn't offer military discount or bulk discounts. Most their products are made in…read moreChina and not locally made or made in the USA. Not sure if the treats are healthy or what's really in them.

Driver of this vehicle was at Territorial Savings Bank in Waipio while a black lab was left inside…read morethe vehicle with all the windows rolled up. I advised him not to leave the dog unattended owner like that in the future and to at least roll a window down. He look at me sideways, got in and drove off! SMH ‍