Went right after my lash appointment as they are both at Mililani Town Center…read more Grandpup's birthday is this weekend. Looked at the bandanas, clothes, toys and snacks. Found some items then stood in line to get the gift cards. While the cashier was ringing me up she stopped and asked, Is that rain? Sure enough. No parking stalls right outside their door. Hurriedly dashed to my car with my 5 items for Grandpup. Picking up Lunch and bank will have to wait til tomorrow. Cloudburst!!! At least accomplished 2 of the 4 errands today. I can work on her birthday card later this afternoon.

This review is exclusively for the GROOMING services only…read more I hesitated to leave my first review, but I felt that perhaps the manager ,or the public, would benefit from the feedback. Maybe I'll share my experience with corporate. From the moment I arrived, I did not feel welcomed. The groomer who I shall reference as "flower" did not smile or even say hello. I initiated communication regarding my appointment and details. There was absolutely no warmth, no greeting, not even eye contact, NOTHING but a strict transactional stare into her computer with irritation in the tone of her voice when she acknowledged my appointment. I had to request for clarification of my services since nothing was communicated back to me regarding what the groomer was intending to do. It would seem reasonable, or friendly at the very least, to communicate and confirm the services of the appointment? Upon completion of the service and retrieving my family member, I entered the service room and, yet again, the groomer didn't even bother to acknowledge my presence with a simple and courteous customer service focused greeting given a smile would have been asking of too much from this individual. With just a transactional stare into her computer, she asked "did you pay?" Perhaps making an effort to make your customers feel welcomed, acknowledged, and most importantly, appreciated, would strengthen your relationships and forgive any of your shortcomings. As we locals say "everyone knows everybody." I definitely hesitate to return to this location and will most definitely be staying away from the strong stench of this wilting flower. Outcome of grooming service: 3 star Customer services of flower: 1 star Mahalo!

I've been going to this store since 1986. The owner has always been super friendly and…read moreknowledgeable. If you keep aquariums and need supplies, fish or plants they may have it here. The treasure hunt is part of the appeal!!!!

I like their selection of fish. Owner very knowledgeable and prices are very fair. Aquariums are…read moremaintained.

I love this Petco! Definitely a small yet mighty location in terms of inventory. I always seem to…read morefind everything I need when it comes to the dog food variety and brands. The aisles are narrow and typically meant for one person at a time to pass through. Staff are always friendly and available. This location has a great option of a self-service bath in the back. Towels, soaps, dryer provided! Non slip area, everything is hip-height or taller, perfect to protect your bath. Clearance sections in the front of the store along with their always-stocked treat bar. They price match with the Petco app if you have it. Always a stop when I'm in Waikele!

Went to this location to do a pet wash and clerk said it was close mind you that it was only 5pm…read more No signs indicating that petwash hours.

Wonderful pet store! Always very helpful when I'm looking for a change up in my dogs diet!…read more Evangers has the best all natural cans/toppers ie Buffalo - Rabbit - Duck - Salmon as toppers. 100% Organic Beef Dinner with coconut is one of Daisy's favorites!

I love coming here to see Opihi. he's just the sweetest dog. There is a variety of food for every…read morebudget and stocks local made treats. Kaylee makes sure that I have my bulk order dog food every 3 weeks. Love the convenience!

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

Interesting location! I honestly would have never known this place existed until a friend had a pop…read moreup there that was next door (apparently they own this space too and they just store bags of dog food in there). The actual location is in pearl city near zippys but all the way in the back of the parking lot. You honestly would not even know it existed unless you come around this area often (to get zippys maybe?) Theres lots of parking fronting the store which is helpful and the store itself is really small. The shop owner keeps her dog in the front of the store - so if you have a reactive dog then it might be best to keep them at home if you visit here.

Jackie is awesome, knowledgeable, and funny. Quality items in the whole store but my Lulu has her…read morefavorites.

Very friendly and knowledgeable staff. The owner Shelly is very helpful…read morein helping me choosing the perfect Discus for my 120 gallon fish tank.

Met one of the owners she was super nice! Answered alot of my questions. I like that they deal…read moremainly with Discus and they even had home made frozen beef heart food mix. Will be coming back here for more Discus!

Checking in was pretty fast because I made my appointment on the app. Friendly, clean store. Nadine…read morewas Kiki's groomer she did a good job.

I went into Petsmart kapolei today and this sweet lady manager who was there about 2:30 pm ish ,Oct…read more. 8 2025 was so nice and caring and helpful with my order I made online . She straightened it all out perfectly!

Expensive and doesn't offer military discount or bulk discounts. Most their products are made in…read moreChina and not locally made or made in the USA. Not sure if the treats are healthy or what's really in them.

Driver of this vehicle was at Territorial Savings Bank in Waipio while a black lab was left inside…read morethe vehicle with all the windows rolled up. I advised him not to leave the dog unattended owner like that in the future and to at least roll a window down. He look at me sideways, got in and drove off! SMH ‍

Our go to place for dog treats ! Fair prices , amazing staff and always a good selection. Today…read moreShiann helped us to pick out some new treats they had in stock. We went with the goat foot with fur and rabbit ear. Our little girl always loves the rabbit foot, so we thought we'd try the goat. Needless to say it was a hit. She was so excited when we brought it home and has been going at it since. Can't wait to go back and try more stuff.

My fur niece spent the week with me, and as I was unpacking her travel case, I had to take a photo…read moreof her favorite toy. Any local person would instantly recognize the Hawaiian style snack theme toys. So creative and cute! It also comes in a durable playable snack package to easily store the toys. She plays super rough with the toys and yet still in good condition.