If you want your house to not be clean, this is the people to use. If you're not home when the come, they'll be in and out in 25 minutes.

Today Chantal and Karma did a great job cleaning our house! They were both sweet, took time to pet our cat, and were detailed about the clean. I appreciate cleaners who are friendly and are although attentive on the job. read more

6/19 was to be my first cleaning with this company. Their appointment time was 8:30 am, confirmed by several emails. Well, 8:30 came and went, and they were a no show, 9 am, 9:30, 10 am, and 10:30 no phone call, email, text, or smoke signal . The crew showed up at 11:02 am with many excuses but no apologies. I refused to allow them to clean my house and canceled all future appointments. I do not recommend using this company for cleaning services. read more

Initial request included visit from team lead to inspect house and provide details of services and prices. We were strictly informed that they were NOT a maid service...no bed making, no dishes, no washing clothes. The appointment was scheduled for 8:30 am on the day. That day came....9:30, 10, 11:10, 3 ladies come to my door. One said call and reschedule, one couldn't understand why we were put on the schedule at this position, the other said nothing. I canceled because my appointment was at 8:30. The team leader pulled up and said "sorry we are late, you were expecting a call?" So I had no cleaning done. Will look for another service. You can determine if this kind of business professionalism is ok for you. If so, give them a call. I'm sure all will be fine for you. read more

I love them! When they leave, I walk around the house and smile about the work they have done. They are here 2 to 3 hours working hard and it shows. read more

In Atlanta, the 2 cleaning angels..Bridgette and Melissa were the best I have had. They cleaned without my telling them what to do. Friendly, sweet and asked questions if they were in doubt about something.. I'd love to have them again and again, even if we had to change days. Thank you cleaning authority read more

Scheduled an appointment for an estimate. They were a no-show. After waiting 45 minutes we called in and we were told that even though it says laundry on the website they don't actually do it. So they decided to cancel us without giving us a call. Then the gentleman added that he wasn't even sure how we made an appointment for Saturday because nobody does estimates on Saturdays. I'll tell you how we did it. Your site is garbage. Your customer service is terrible. Being sure to let everybody we know that this unreliable service is not the way to go. read more

Just terrible--all they did was dust and vacuum. They didn't even clean the bathtubs, rather rinsed them out. I complained and was offered a $20 discount on the next pricey $170 service. No thanks. Save your money, don't use them. read more

Very disappointed. Smudge marks and dust everywhere...paying that amount of money for a light feather dusting and half vacuumed rooms. My home wasn't dirty to begin with all it would have taken was a damp cloth and a little attention to detail. 2 people spending two hours just upstairs 1 bed 1 bath & bonus room (was ridiculous) then I had to ask them to go back up due to nothing was actually wiped down. Wanted me to pay an additional $120 to move dust around some more...so, disappointed!! The kitchen, dining room WERE NOT TOUCHED NO VACCUUM WAS USED ON THE ENTIRE 1ST FLOOR THAT I COULD TELL ... I must clean my self when a man asks did they do anything, that is bad. The office informed me that they were not an organizational service. My home was pretty much cleaner when the got here than when they left. So sorely aggravated, having an event this weekend and this was not only a waste of money but a waste of time. Cleaning team # 4 were very polite but I would be too if I were getting paid for nothing! DON'T DO IT! IT'S NOT WORTH IT - ESPECIALLY IF YOU ARE COUNTING ON ANY TYPE OF DETAIL OR EVEN CLEANLINESS. read more

Sorry to see the other negative reviews. Abel and Maribel are regular for us and they do a great job and leave us with a clean house each week. We've been using them for nearly two years if I recall correctly, though I'm pretty sure the ownership and cleaning teams changed 9+ months ago, so a bit different experience (better) since then. My one real complaint is the "won't move things over a couple of pounds" policy which I totally understand IF it was a decent weight (say, 25lbs), but they won't move things like a child's sink steps (~15 lbs) or the plastic step in front of a toilet for children (~2 lbs), so that's a bit annoying that we have to move those to/fro out of the bathroom. In the bedrooms, they won't get cleaned under now, but at least not the bathroom floor. read more

My home is my sanctuary and I invest any spare time and money I have into it. I am both obsessed with interior design and rare vintage midcentury furniture and have invested hundreds of thousands of hours and dollars into it. As such, it is no easy task to clean my home. For example, all three floors are filled with furniture that has to be cleaned in a very specific way. The particular types of wood that must be cleaned in a specific way and greater detail is required for the range of different upholstered furniture, curtains, and rugs. All of which are original, in pristine condition, and vary widely and handling and care. I has nearly given up on ever finding a cleaner right for me, until a colleague of mine had given their word that this was the place to go. Apparently, they knew the new owner and basically described her as the kind of person that doesn't disappoint. Truthfully, she sounded a lot like the Wolf from Pulp Fiction. After meeting with her, I immediately knew that I had nothing to worry about. I spoke to her about my furniture concerns and she was attentive and intensely thorough in ascertaining all the details and specifications. She was friendly, professional, and highly organized throughout. When I returned to my home, I was in awe. I fell in love with my Home again, a feeling I haven't had in years. As a principle, I seek out only the highest standards for the things I care most about and my experience with this company has been the best I've known. I recount all the precious time I wasted cycling through these other companies andI'm happy to have finally found one that has won my loyalty. read more

For 2 years, the staff at the The Cleaning Authority of Atlanta located on Glenridge, did a fantastic job cleaning the home of my elderly parents. Great attention to detail on every visit. Mom said the house always smelled particularly nice and clean after they would leave. My mom was very incapacitated and my father is hard of hearing. They would stay in the home while the cleans took place, usually in their room or the office (I cleaned those 2 rooms) If they were out in the rooms, the ladies would be especially kind to them. All the staff that we met performed their duties with a great work ethic and obviously took pride in a job well done. I would recommend them to anyone. My mother passed away last fall so things have changed and I am taking care of the house.. but cannot say enough good things about both the owners and the staff!! read more

Poor quality cleaning. They do not 'deep clean' the rotating areas as it states in the contract. They are not careful... broke mirror while cleaning, chipped cabinets running into them with vacuum. I had hoped for better and was truly disappointed read more

9/13/2019 Abel and Maribel did an excellent job again. This team in particular does a spectacular job. They have been several times and always give me a beautifully clean house to come home to. Communication is important to me and they are professional, courteous and proactive. I have been using TCA for 2 years in a market with tremendous competition. They are reliable and appreciative of my business. I very happy with this cleaning service. Amy read more

So we tried to schedule an appointment to get an in-home estimate . We used their on line software to schedule for Wednesday at 6. They cancelled. It's okay. Like happens. We rescheduled for the following week. Wednesday at 6. Once again, some unspecified emergency that caused them to cancel again. Two tries is it. They must have plenty of business and don't need new customers. We'll find someone else. read more

Abel and Maribel did a great job cleaning our house. I wish they were our regular cleaners but seems we have different cleaners each time.

Today they came to clean my house for the first time as promised. It needed cleaning very badly in every room-5 bedrooms, three bathrooms, two dens, two kitchens, LR and dining room. I am thrilled with my entire house now being clean and dust free! thank you Elena and Maribel!! read more

I've been using The Cleaning Authority based at the Glenridge Drive site for years and have both positive and negative things to say. On the positive side I believe they are reasonably priced, prompt (in that they have a scheduled day and always come on that day, on or around the expected time), are friendly, and seem to tolerate our two little dogs well. My home-bound sibling is always there when they come and they are very nice to her. Unfortunately they do the minimum necessary to get by IE; dust, vacuum, quick wipe up of tubs, toilets, and sinks, but due to a language barrier do not seem to understand notes left for them. Usually there is at least one fairly fluent English speaker in the crew, but its not unusual for rest of the workers, usually 2 or 3 come, not to speak English at all. Unfortunately the homeowners only speak English. On the con side: The grout in my tub is never scoured, a job that should be done without being told. There are shutters on a window that overlooks the great room from the second floor that have never once been dusted - in 3 years. Mirrors are always badly streaked, if they are cleaned at all The outside of the microwave and fridge often go without being wiped down And, though, they advertise that they will happily put clean sheets on the beds if left out for them, the one time I did so I was appalled at the sloppy job. Forget hospital corners! The fitted bottom sheet was fine but the top sheet was completely uneven, hanging way over on one side, and much too high on the other, and then the entire mess was just shoved between the mattresses, and the spread thrown over it. Obviously I had to redo the entire bed when I came home. Basically, expect nothing more than the bare minimum. 2 elderly ladies really dont make much of a mess. We really need a service that will deal with the things that are difficult for us; a once a month good scrubbing of the tub, streak free mirrors, baseboards, tops of picture frames dusted, etc. I'm open to suggestions for a more dependable service. read more

If you like paying for a cleaning service and then having to clean after they leave, you'll love them. They almost always missed things; vacuuming rugs, wiping down counter-tops, and completely forgetting whole rooms. Their customer service is also pretty rude. They will offer to come clean missed areas. But it's a bit odd to have someone come back over, days later, to just vacuum your rugs. As part of their standard service, they lightly clean your whole home and deep clean one area (like the kitchen) each time. However, I never noticed those areas being extra clean. In fact, the 'deep clean' areas often had the missed spots. Our showers grew mold while we were using them. I told them, their response was to spray cleaner on the shower before they came. Ummmm....I hired you to do that. I also wonder why the 'deep cleaning' wouldn't involve a scrubbing of the shower, which would resolve the issue. The house never smelled clean after they left. Don't get me wrong it didn't smell bad. But not like someone had cleaned the house. (I feel like they just used water. Even if they are environmentally friendly, add a lemon.) read more

DO Not use this particular franchise. Very unreliable on the scheduling; canceled at the last minute three times in past 8 months , most recently this morning on the eve of our big holiday party. Owner never called to apologize. Fired them over the phone. read more

I paid for a two-person cleaning crew for 2 hours of "deep cleaning". After coming to my home to evaluate "priority" areas and trying to sign me up for a twice a month cleaning plan, I was able to schedule my first cleaning. In two hours they surfaced cleaned countertops and floors in the kitchen and not the "deep clean" they claim to do. The ONLY other room that was cleaned was the master bathroom! In two hours, two people cleaned two rooms. Thankfully, I didn't sign a contract for further service, because I was deeply disappointed. I would not recommend this company, because they are difficult to schedule with, they don't clean deeply, and they don't clean the amount of house you would expect in the time frame of service. read more

I used this company for several months and al I have to say is I wish I hadn't. This franchise is "managed" by unprofessional and rude people who have zero concept of what customer service means. Their cleaning products, so called "green" have the cleaning power of cheap hand soap and if you're expecting them to clean beneath your child's crib or your light couch, think again! The crew isn't allowed to move furniture so they don't injure themselves (I.e the company doesn't want to be liable for work injuries) so this translates into your floors merely vacuumed/moped around but if you wipe the floor with a tissue, it will still come off dirty. On top of all that, this company is completely unreliable when it comes to respecting the cleaning "window" that they provide to you and they cancel and make date changes regardless of what is convenient to you or your schedule. When I approached them with these concerns, they didn't even try to work with me, in fact they defended their position because I signed a contract with them This company won't move a finger to accommodate your needs as a client. Even their crew will tell you that if really want your tile cleaned, you better give them some Clorox. I'm a working mother of two with my husband deployed with the army, so I am shouldering a lot and I thought having my house cleaned by this company would alleviate at least some of that load but they've proven to be unreliable and unprofessional and rude. I am deeply disappointed of the way this branch runs and I will certainly advise everyone I know against using the cleaning authority. read more