The hotel's room weren't clean, and were clearly outdated they still had popcorn ceilings. The restaurant only had an omelette bar for breakfast and nothing else. There also isn't a spa even though they advertise one as it's actually located at the sister hotel that's a 9 minute drive. There was aa hot water shortage which was quite agitating along with a pervasive smell of sulfur lingering in the halls. The elevator situation is also quite dire with the experience of having to wait 7 minutes for an elevator and almost getting in trapped in one because it stopped moving. I'm only giving 2 stars because while the rooms were substandard the staff were very nice and tried to help as much as they could. read more

Way too noisy from morons revving engines on the street. Bring earplugs. Service in general was a bit of a mess. Service at restaurant was bad, food was bad. Miscommunication, etc. Nice enough place, but for the price, management needs to get organized. read more

Staff was wonderful. Very helpful. But do not eat at the Mercantile restaurant. Horrible food, poorly prepared and veggies in salad were actually rotten. read more

I stayed at The Clyde for four nights while attending a recent convention. To be fair, it was slightly okay. If my work wasn't footing the bill, I'd have stayed elsewhere in hindsight. The day before I came here, a four star rated hotel, I stayed at the SpringHill Suites, a two star hotel, and the SpringHill was way newer and nicer. Good things about the Clyde, all the staff I interacted with were great and accommodating from the front desk to the room service delivery gentlemen. Bad things; aside from the lobby the building looks like it had its heyday in 1993 and hasn't been updated since. The carpet in all levels is weathered, common areas are filled with old school thermostat knobs and cracked outlets. Working ice machines are a crap shoot, I had to go to different levels to find working ones, and there was visible mold on a few. Elevators can take a while to arrive at peak times, I waited 10 minutes for one to get down to the lobby a couple of times. My room didn't have a fridge or microwave but you can request it. I had a large swath of fabric torn from my carpet. The water pressure kinda sucks but I did have warm and hot water when needed. Like someone else mentioned, Friday and weekend nights you can hear all the A-holes hot rodding their cars around downtown. I ordered room service two times and it was great, very fast, about 15-20 minutes. And the severs were great, one gentlemen burnt his hand grabbing the apple pie tray, felt bad about that but left a good tip. Overall, it was just okay. For four stars, I'd expect more. A high note, the gift shop has a great selection of items and t shirts that are local centered and designed in house. I left with a few shirts, highlighted by a blue crystal meth "Heisenberg" shirt from the Breaking Bad tv show. If the investors in this property loosened those pockets to update it to the new millennia, it would be a knockout. Right now, it's like a limp, sloppy, overhand right and miss from an over the hill boxer. Your mileage may vary. Hotel Andaluz a street or two over looked amazing when I walked its lobby, maybe check that out if you need to stay in the area. read more

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Quick update: the manager at the Clyde eventually called me back, and we received a partial refund on our room and a full refund on our room service meal. He also assured me that the service manager would be trained on why her behavior was not the standard. I still don't think I'd stay there again, but at least the manager tried to do right by us. read more

I stayed here for a conference. The front desk staff were pleasant and mostly helpful, but it did take almost 12 hours to get housekeeping items that I had requested at the front desk in the morning. The valet guy, Danny, was awesome to visit with and had lots of recommendations for things to see. Outside of the conference center, there was not much to do/see within walking distance. Our room was awful. The toilet was crooked and the carpet was wet when we arrived. The bar was expensive and the drinks were inconsistent. The waitstaff at the bar were not very attentive. read more

Our group endured flooded bathrooms with nonfunctional showers, broken elevators including one with a suspiciously smelly puddle on the floor, sewage smells on the lower floors and a nonnegotiable charge for parking when we didn't have a vehicle. customer service didn't correct any issues or even apologize, only offered silly excuses. read more

The staff at the front desk is SO nice. I really appreciate all of them for being so helpful and kind. The hotel is quiet, clean, and the vibe is chill. This place is a gem. Again - big props to the staff at the front desk who helped me yesterday. They are awesome. read more

Do not stay at this hotel! $380 a night, dangerous area, poorly staffed, no control of room temperature. Our room feels like sauna and all they could do is bring a fan to swirl the sweltering air around. Our dirty WET towels were folded back up for us. I have never left a negative review before but I don't want anyone else to end up here. read more

Well, I came here expecting to have a nice time at the pool and instead I had there have been literally more children than I've ever seen at any public pool here all day and nothing against kids, but the parents do not seem to be monitoring them so there's no lifeguards. The kids are just running rampant and there's 15 kids in the hot tub right now as I speak and a bunch of teenagers that came over and left all their trash and empty tequila bottles and I literally called the hotel repeatedly to ask them to do something and nobody responded. They actually responded once to my friend that went down to the desk and said they sent somebody up, which they never did so I just want to let everybody know that nobody's gonna help you out if I'm here and want to actually chair or sit in a place where you're not jump and not to bring up the music they've been playing all day. read more

No complementary bfast.....AC doesn't work! Called to get a fan.....had to call back after 30 min because they hadn't delivered it..... they said they were trying to "LOCATE ONE" bulllshiiiiiit read more

We had an amazing time staying at the Clyde, it is a lovely hotel with the cutest 20s style lounge. But what made the stay fantastic was the front desk attendant Marty, who was an absolute gem. Not only did he get us a beautiful, spacious room with a gorgeous view, but he also happily answered our numerous questions about Albuquerque and provided us with some solid recommendations. We will definitely be returning the next time we're in Albuquerque and I hope he's still there! read more

We were extremely impressed! My 3 year and 6 year old loved it here. My husband was obsessed with the "mob" feel and I loved the 1922 bar. Our room was very clean and staff was amazing. Despite being stuck in the elevator for a bit I was absolutely impressed by everything. The drinks were great and the bar staff did not hesitate to make me a special request for a drink. The guy at the valet parking was awesome, he was quick and greeted everyone by name. Our kids loved him! The pool was nice and pool side service was great. Only thing I would recommend is having a microwave in the rooms especially because the kids wanted food. We would definitely stay here again! read more

Quick stop on the way to the Grand Canyon, loved the style of the hotel. It was not busy at all when we were there. Everything was clean and we had a great drink at the hotel bar. read more

Great place to stay if you have to be in Albuquerque. The city itself is pretty dead but the hotel is nice -- great staff, clean rooms. Good food in house. Dog friendly. Two coffee shops in lobby. Several times during my stay the elevators stopped working which is in convenient when you're on the 15th floor. read more

We booked a spontaneous trip to ABQ for some sunshine and booked a room at the Clyde Hotel. We have a 5 and 2 year old and liked that it had a pool. It is clear this is a big project only just beginning so there are wrinkles being worked out but we had only very positive experiences with all staff and that matters to me way more than any minor inconvenience. When a problem arose we were always graciously helped. Also on the last day we were there the restaurant in the hotel Carrie's opened for its first day, it was great, a nice breakfast menu and food was really good. I would suggest renting a car if visiting from out of town. read more

It's a comfortable place to stay with friendly staff, but I did feel like the hotel room was not cleaned properly. There were stains on the walls, carpet, and I found two hairs in the bathtub. If there wasn't a problem with that, the rating would've been higher because the customer service was great. read more

Enjoyed our 2nd Thanksgiving @ The Clyde! Chef Joey makes the most delicious Thanksgiving Dinner Ever! Carrie's Breakfast Special has the best red sauce ever! Room was spacious & bedding gave it a luxurious feel! Heated Pool & Hot Tub were a plus! Love this place! Can't wait to come back! read more

Hotel lobby was absolutely stunning! Modern take on art deco and very sleek! Elevators were always running, and the people in the lobby were available 24/7 for any calls/questions! I stayed in a room directly above the pool, and I must say the pool was quite beautiful. Housekeeping staff were so kind/friendly and the room was very clean! The only reason why I am not leaving 5 stars is because there was no refrigerador or microwave present in the room or one for public use (to my knowledge) making it much harder to take back leftovers from nearby restaurants or to purchase groceries of any kind. read more

I had the pleasure of visiting this Hotel. Unfortunately I pulled my car in going the wrong direction. But no harm done I turned my car around. But not before the Valet thought it was very appropriate to call me all kind of foul names. I tried to ignore him but he took it to far. Standing up on a bench in order to continue to treat me like a dog. I can understand people having a bad day but this was just to much. read more

Recently stayed for a convention at this hotel. The runs smelled of mildew, and the beds are really uncomfortable. The Carrie diner in the lobby is severely understaffed waited for an hour for someone to bring our order. One of our conference members had their luggage stolen from the luggage cart under possession of the hotel staff. Another member checked out leaving something in the room and the staff refused to release the property. Two items stolen from the hotel, I recommend if you are coming to Albuquerque New Mexico steer clear of this hotel. Very shady! read more

Positives: Comfy beds, modern and classic vibe combination. Starbucks in hotel. Security guard out front. Negatives: no vent in bathroom so it gets steamy and mirror fogs up, Starbucks doesn't take gift cards, no security or cameras in parking garage over night. read more

Unexpected $25 Amenity fee. I have stayed at this hotel many times in the past few years. I've brought my staff of 10 for meetings at the convention center 2-3 times a year for the past 12 years. This was our go-to hotel. This past weekend, my family needed an overnight stay for an event. I saw the rate online was very good for this hotel. I prefer to deal with the hotel directly if possible, so I phoned them. They answered promptly (very rare now-a'days), and the kind lady gave us a very good rate. Quick and simple. I asked and was told there was free parking below in the garage, which was standard in the past. I was never told about the amenity fee. On arrival, all the staff was very kind and accomodating, the very room was very clean, beds very soft and comfy, bathroom very spacious. Not sure why other reviewers get nit-picky about this or that. This place is very nice. And it's about to get remodeled and pimped up with new owners and a new theme. The restaurant wasn't opened for breakfast on the weekend, so we left and went out. I'm sure this is part of the transition. I just arrived home and saw my hotel bill online. A $25 additional fee was added for use of the pool and weight room and parking. They will valet your car for $22/night, but if you drive it around the block into their garage on your own its apparently also a fee. I got my parking ticket validated at the front desk (standard in past), and she took all my info, so I assumed my effort to save a few bucks was well worth it. Not so. This amenity fee is standard on the east coast when we travel. I go out of my way to find a hotel that doesn't play this game. I personally don't like to be standardly charged for the use of the pool or gym when I dont use it, or to be charged to park in their lot. So stupid. They know we arrived in a car - what am I supposed to do with it?! I'm not sure why hotels just dont quote this as part of the total fee, and be done with it. Thank you again to the kind staff. I did tip generously. I dont like to be nickled and dimed. This was probably our last stay at this hotel. read more

TLDR: bad stay, made terrible. Let me start by saying that the front desk was nice and polite the whole time. Especially this one young Hispanic girl with glasses. I never got her name but I could tell she was trying. I really wanted to enjoy my stay, but BRUH. I check in, everything is fine, except there's no fridge or safe in my room. No safe? Fine. But my room included a fridge in its amenities. After making a call to get a fridge, nada. Let me save you the long story and say that I never did got that fridge. I also checked in on a Wednesday and never had any room cleaning till Saturday, even thought I called multiple times to get my room cleaned before. Let me also tell you about how I ran out of toilet paper, called on their phone to get more, and it took 2 hours before I had to go down their myself to get two rolls of toilet paper from the front desk cause I LITERALLY, and i mean LITERALLY, couldn't wait anymore. I know going downstairs doesn't seem like inconvenience, but it is when only one elevators out of the entire 20 floor hotel works during your stay. Hundreds of guest. One working elevator. Needed to use their guest computer and printer which is free to use (really nice), if you have the guest password (not nice). I asked twice for the password from the front desk, both passwords they gave me were wrong. Thank GOD some poor soul had been through it before and left the real password crumpled up on the floor. Minor inconvenience but overall paints the customer experience at this hotel. Bed uses synthetic sheets so if you're prone to night sweats then that's too bad bro. You gon wake up DRENCHED. Heater barely works too so you're left with either freezing all night or sweating like you just ran 3 miles. On top of all that, I'm on a work trip. The company I work for booked the room. I check in, put my personal card down for any incidents (big mistake), and go about my stay. They charged the entire stay on my personal card. MIND YOU, I confirmed with the front desk staff numerous times that my personal card wouldn't be charged. "Yes of course! We see your company's card filed right here!". Cut to this morning when I called them to resolve the issue, "Oh well your company never gave us a card to charge the room on." THEN HOW DID THEY MAKE THE BOOKING? It was bullshit, I called my company and they assured me they did give a payment since they needed to pay before actually booking the room. I assume front desk charged my personal card and deleted the company card's information, and then when I called this morning to mend their mistake, they realized they didn't have the other card information any more. This issue is still being resolved. I had a bad stay, but the incident this morning was so obviously inevitable, that it made my stay overall terrible. I feel like an idiot trusting this Hotel with my credit card when they couldn't be trusted with anything else. I've worked in hospitality and service before. I get it. That's why I don't blame any staffers, but rather just overall poor management. Very poor customer care. I was nice to staff the entire time, during all my issues, that at some points it felt like I was the one working customer service, faking a smile. That's how bad my stay was. It made me get introspective as shit! For the price they charge and the experience they give, you're better off at a Motel 6. Or at least The Double Tree across the street that I kept staring at every time I had an issue with The god-forsaken Clyde Hotel. read more