I needed some leather cleaner and conditioner for my car seats and my Blundstone boots. I was driving past this place and seen the sign saying something like, "When it comes to leather, we dominate." I knew that's the place I needed. I stopped in and explained wha I was in need of and the gentleman explained to me my different great options. I walked out with conditioner for my boots, cleaner, and conditioning wipes for my car. I'll be back when I need more :) read more

My mom is a big fan of these guys (they're on the route to/from her old workplace). So when I've needed shoes fixed, she's told me to go to them. The man who owns the place and his son are nice people and genuinely try to help. Sometimes it doesn't always work out--I've had a couple less than stellar "fixes", but they will try. They're also honest when there is not much they can do, and they didn't charge me if they couldn't fix it. Bonus: They polished my paddock boots for no charge (which were covered in mud and horse youknowwhat). read more

Took a pair or Blundstones to this ridiculously pretentious store to get resoled, and when I received them back, they had lazily cut the old sole in half and glued on a new one to the old half of the previous one. Ron was the person at the counter that day, and let me tell you, he has a horrible attitude and demeanour. Just a sour and angry person. Anyways, within a month, the sole detached from the boot, as the glue had been sporadically applied. I took the boots to another cobbler, and they were appalled by the (in their words) "pathetic" repairs done to the boots. All one has to do is read through these Yelp reviews and note Ron's snide comments towards people who rightfully criticize his severe lack of anything resembling craftsmanship, and note that he lacks anything resembling tact. Ron: People come on Yelp not to get a freebie from you, but to honestly warn people away from your fraudulent enterprise, which is truly a 3 dressed up as a 9. Have a great day, Quick Cobbler! read more

They ruined my new $400 boots. I brought a new pair of Frye boots in to have some rubber put on the leather soles so they wouldn't slip. It was clear that this was to protect the leather underneath. The folks at Gravity Pope said they send all their stuff to Quick Cobbler so I figured they must do quality work, as Gravity Pope sells $800 shoes and anybody who spends that much on foot wear is going to expect quality and aesthetic results. They completely cut away the leather sole, and replaced it with an ugly cheap looking and feeling rubber sole. They cut through the Frye signature crudely, and glued the ugly new pad on. I brought it by another shoe repair place who said it was a quick and crude job. Wish I had seen all the one star reviews here before bringing my business by. At least they shoukd have bedn clear that they would cut away the sole. The wait was two weeks for this. read more

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In response to your comments to my review: I was not rude to your employees. I had to raise my voice because they refused to listen to my concerns and would not attempt to rectify the situation. I think anyone would be upset that their $1000 pair of boots were ruined in the hands of a business that claims that they are the best. I should not be made to feel like a criminal in your store. Your son was being the one that's unreasonable. Teach them better customer service and perhaps you'll get nice customers in return instead of all the dissatisfied customers as shown here on all your yelp reviews Louis Vuitton does not go on sale, Louis Vuitton does not sell fake leather. I bought the shoes because I liked them, they fit, but they were a little snug. Your employees should have looked at the shoes to make sure they were stretchable before committing to doing the job. If I had known the shoes could not be stretched, I would've returned the boots. I prepay for TANGIBLE things. Things like lattes, bus passes, and parking passes are tangible things. Intangible things that I cannot touch and feel (A SERVICE - shoe stretching) is something that is generally paid for upon satisfactory completion of the service. Even if I paid for a starbucks latte and it wasn't done correctly, I know that they would offer to re-make it with a smile and without a condescending tone or voice. I did take the boots home to try and they still do not fit properly. I took them to my old cobbler and they stretched them beautifully. I refuse to subject myself to go back to such a horrible environment and have people step all over me I deserve better than that. All other consumers deserve better than that! My shoes were real leather. Even your staff commented on the buttery leather and what beautiful shoes they are. You and your son admitted that the tape had ruined the leather. You obviously don't know your product if the tape that you are using ruined the finish on the leather. Your comments about it being fake leather and that the box my shoes came in (they came in seperate dust bags by the way) are a complete lie. SHAME ON YOU for calling me a liar. Good businesses attempt to HELP their customers. Based on your follow-up review, you absolutely do not attempt to correct the situation but continuously blame the customers. An apology or an invitation back to the store to correct the problem would have made for a satisfied customer. I'll let your future customers make the decision as to the quality of service and repair in your shop. Yelp is for consumer voices and I'm just here to tell people about my experience with your business. read more

I agree this place was better when it was on Denman. In those days, you dealt with professionals when you went there. Old world craftsmen, some of them. When they moved to the current location, things went down hill. First, there was a girl behind the counter with a ring through her lip whose job it was to frown at customers, and scold them for wearing down their soles too much. A few years later I took some badly worn that had black scuffs on them from rubbing against the feet of my office chair. The woman behind the counter said "Look, I don't know what YOU did to them, but we did our best. If they ran it the way it was run on Denman, it would be at least 4.5 stars. And as far as "Ron" saying he doesn't want to kiss another reviewer's a**? Sorry, the quality of your operation doesn't support that type of attitude, and your low ratings prove it. You want better ratings? Focus on service. read more

These guys are just horrible. They've serviced at least a half dozen of my shoes multiple times over the last 5 years and every time I get my shoes back from them I tell myself I'll never go to them again. I happen to live a block away so the location is convenient. I generally like to give people the benefit of the doubt so every time they poorly service my shoes I give them a second chance. Unfortunately, the poor customer service and the poor workmanship has run its toll on me. The attention to detail is so poor. For 3 years I've taken two of my expensive work dress shoes in for servicing: resoling, polishing, spraying for winter. I've never worried about price (which is fortunate for Quick Cobbler because their prices are on the high side). Every time I get my shoes back there is something wrong or not done properly, without exception. You would think through the law of averages that they might get it right at least once over the years. I won't even get into the Frye boots they absolutely f*cked up four years ago, or the Hugo Boss shoes they used a black Sharpie marker on to cover up a scratch. Not recognizing good customers, poor attitude, poor pricing, and poor work, just add up to too many negatives. I'll take my shoes up to Progressive Shoe Service on Cambie. At least I'll get a smile when I walk in the door, and heaven hopes they do an average job because that will be leaps and bounds better than the Quick Cobbler. Hey Quick Cobbler...when I come in and tell you to service my shoes and that price doesn't matter...it means it. But it also means that when my shoes come back that the shaggy shoelaces that are about to break apart get replaced. Sure...I only spend a couple of hundred $$$ each year at your store, but that money is going elsewhere now. Instead of defending your poor business practices on yelp, why don't you try and fix the problems so that you don't continue to turn off your regular customers? They're the ones you want to keep. read more

I took a pair of boots here. I purchased them for under $100. I was told to repair them it would be about $200 and about 2 weeks. So where does the name "quick cobbler" come into play, then....? read more

Researched for a cobbler that recrafts vintage shoes with JR soles, and found this place. Sent in vintage Florsheim shell cordovan shoes that needed a lot of work. Ron did fantastic work (recraft, new leather on heels and sides inside, and other fixing). I am very happy with the end result. The store is busy but that is a good sign! read more

My shoes are ruined... I brought in 2 pairs of shoes. One had peeling issues near the toes while the other pair had an obvious heel problem and needed to be replaced. Somehow they had mixed up the order and added a heel to the wrong pair. They returned both my shoes leaving the one with an obvious heel problem, untouched. They added a heel to my flats which was not requested at all and ended up completely ruining the fit and comfort I originally had. I can no longer wear my flats because of their mistake. Ronald, I actually have been back twice to address the issue. So no, I don't plan on making an additional trip back for another attempt to resolve the problem. read more

Brought in runner's and dress shoes and they came back looking half cleaned. Ignored my complaints and still paid $30 for the runners and $15 for dress shoes. Had to go home and clean myself which is what I should have done in the first place. Service is friendly when you drop off shoes but terrible if you're not happy. Good thing their other quotes for shoe cleaning and repairs were so expensive that I didn't bring my other shoes - at the prices they're charging it's cheaper to buy new than to clean. read more

The previous review stating the customer service is good when you drop off your shoes, but horrible if you're not happy is bang on. It's the least professional business I've encountered. A pair of shoes were ruined, but everyone makes mistakes so it could have been forgiven. It's the response that I can only describe as "surreal". I asked for a refund, and was subjected to a tirade of abuse, told it was my fault because I brought the shoes to him when I should've gone somewhere else, and subsequently mocked for having a disability (I need one shoe built up because of an injury as a child). It's unfortunate the filter has caught a couple of other one star reviews. They're worth reading, both for the reviews, and the owner's response (which confirm the authenticity of the reviews). It gives a bit of a clue as to the type of person he is. read more

Once again another pair of boots restored beautifully. They are like magic elves here. The staff are very knowledgeable and will let you know if something is beyond repair (rarely) and how much it will be prior to doing the work. That way you can assess whether or not your shoes are worth the expense. They've always done good work here. They stopped repairing bags but will refer you to a place that does. Closed on Sundays. read more

I have never taken shoes to a cobbler before but when I wore a hole through the sole of my beloved Frye boots I was determined to get them fixed. A good friend highly recommended the Quick Cobbler so I took my hole-y boots to them and I wasn't disappointed! They feel as good as before and look fantastic! Until my friend mentioned it, I had no idea about putting Topy soles on to protect my expensive shoes. So I brought my newer pair of boots to have Topys applied at the same time as the repair to my other boots! I think it's a very worthy investment! read more

Quick Cobbler told me the brutal truth about the fact my stylish Ecco boots lacked a real soul, make that inner sole. So when the heels fell off, there was really no way to repair the shoes properly, for the same look and feel. A truly professional shop! read more

I read the positive reviews for Quick Cobbler awhile back, so when it was time to get my $700 boots fixed-up I decided to bring them here. I had always gone to the Bay shoe repair, but since these boots were more expensive, I thought Quick Cobbler would be better. I wish I had read the most recent review before I dropped them off. Just picked them up and I am so upset. The Topy's are very sloppy - jagged at the edge - which they fixed while I waited, my heels are uneven, they left excess rubber where the toe was rebuilt which I will have to somehow cut off myself since I noticed after I left, and they did not polish my shoes fully - they re-did the polish while I waited. Everything they did was sloppy - I will never bring my shoes here again. I hope I save you from the same mistake. I had no idea getting proper attention to detail and clean cuts/seams/polish was not the norm. Next time I will either go back to the Bay, or maybe try Both Feet on Main, or Parson's, both of which I wish I had known about before dropping my boots off at the Quick Cobbler since they also apparently handle more expensive shoes. read more

They repaired a pair of shoes so well, they saved me from buying new ones. My boots...I accidentally used mink oil thinking it would shine them up but it left a gross white waxy texture to them...I just came in to get them re-soled b/c they are the most comfortable I own - and they got the wax off to boot (pun intended) and gave them back to me looking brand-new and better than they'd looked forever. Thanks guys! And the people who work at the front desk are super helpful and friendly. I'll keep coming back. read more

I haven't even been to Quick Cobbler yet (I tried...) but I thought being completely ignored was bad enough customer service to warrant a review. I left Quick Cobbler a voicemail on Monday morning, and after hearing nothing back followed up with an email later the same day. It's now 2 days later and I've still had no reply. No doubt the owner will feel he needs to respond to me now with some excuse, as he seems to be full of reproach for any customer who dares to mention a negative experience, but needless to say I will be taking my business elsewhere. read more

FINALLY! found a decent cobbler in Vancouver! Took in 5 pairs of heels, all needed new heels, two of which with leather soles needed Topy half soles. Great job done. Even trusted them with some lovely snakeskin Marc Fishers, and I was about ready to kiss them when I saw how good the job they did was! read more

One of the oldest shoe repair places in Vancouver and most well-known, the Quick Cobbler is the place to go to get your boot-straps fixed and your soles polished for those slippery days pounding the Vancouver pavement. They specialize in leather restoration, leather good repair and reconstruction. Their motto is, "If it fits on your foot, we can fix it." And they do. I brought a pair of shoes in Spain over 5 years ago and they were perfect, but the heel broke. So, I took it to them and although it was discontinued, they fixed it. Comfy and cozy. read more

So yeah, not usually quick, but professional and reliable. What do I mean by professional? Well, I'm comparing to the now defunct shoe repair shop on E. Hastings where the lecherous old guy was chain smoking amid piles of old shoes no one had touched for decades... yeah, Quick Cobbler is not like that; it's clean, modern, organized. Reliable, insofar as the work is always done when promised and more or less as promised to a standard I would have to say is always satisfactory. Sometimes small errors (one set of heel replacements were higher, I think, than the original) but mistakes happen anywhere. Only robots are perfect. Because it's a big operation it has a bit of a production-line feel to it (they don't know you from Adam from one visit to the next), but it's not that they're not friendly or that they don't care; there seems to be enough genuine interest in your shoes that one can, er, bond with the employees over them if one is so inclined as they do intake. And once intake is done, your shoes are not tossed on a pile with all the others, but put in a box for safe passage through the process. Nice, that. For my son they once rushed a turnaround time because he was leaving town, which was appreciated. Yet I'm wavering between 4 and 5 stars. I think those slightly-too-high heel replacements are nagging at me, and I would have liked to have the old heels shown to me when I picked the shoes up so that I could have better evaluated the job. That said, it was my second set of heel replacements, the first set having been a custom job in stacked leather done entirely to my satisfaction. In both cases, shoes I liked that had been manufactured with stupid spindly heels that looked dumb and were dangerous can now be worn with confidence and comfort. At about $100 per job, if the shoes are purchased economically (eg used) the total shoe price remains within sanity range. Parking can be a pain during rush hour restrictions (usually available up Yukon though) and I wouldn't mind if they stayed open a titch later in the day. Open Mondays, though; thank you for that! read more

Fantastic people who do fantastic work. There is sometimes a bit of a wait to get your shoes back, but that's because they are the best at what they do and the secret is out! I'm impressed with the craftsmanship every time. Quick cobbler has added so much extra life to my shoes! read more

I needed a quick fix to a busted heel and that's exactly what I got. Nice boot polish to boot.

I was impressed with their organization and efficiency when I dropped off my shoes (5 pairs) and even more impressed when I got them back. Great repairs! My newly tipped toes looked brand new again! Not cheap, but not a rip-off either. Definitely recommend. read more

This is my new shoe savior! Drop in with a strap fault on new shoes, they fixed them almost on the spot! Meaning I get to wear them out tonight rather than wait a week. Great work great customer service. I'll definitely be back. read more

Have been bringing my shoes and boots there for years, they always do a great job. Not the cheapest or the fastest but always professional and satisfied. Well worth the money. read more

I don't know why people are complaining about this place. I just picked up a pair of jimmys and loubs that I had the topy soles put on and they look great!! They were ready when promised and they did such a good job, highly recommend. You can trust your precious shoes with them, they are pros! read more

I've used them twice before. They seem to be taking longer each time, perhaps they are getting too popular. Anyway I took 3 different pairs of shoes to them all in varying degrees of falling apart. Quite a few dollars later and almost 2 weeks I get them back - worth the wait and money. On second thoughts having just read the complaints below, I feel I need to add to my original post. Each time I have come here, the staff always look after me properly, and it seems the other customers as well. They listen to the problem, give me some alternatives - less/more expensive fix - and tell me when it will be ready. Each time they do what they say they will do. I don't need a big grin and a "How are you this wonderful day", I just need my shoes fixed. read more

Cannot say enough about this place, Needed my Recon boots back after a rough deploy and they had them done end of day before I had to go back on duty. I'll be back and I will tell my people as well. read more

I went in to this store with great expectations-clever sign out front and very professional looking interior with pleasant counter staff. All I wanted was a couple of snaps to replace some aging velcro on a jacket. I was told that it is store "policy" to not work on anything but shoes. The reason being that once word got out then they would have all these people coming in to have items that weren't shoes worked on, yeah terrible problem to have, more customers. Frankly, unless any business including my own goes that extra mile it 's not worth patronizing. There are just too many others that are eager and welcome any business. I have not used these guys for any shoe services but based on my experience the other day even if I needed a cobbler I'd go elsewhere. read more

Loved this place. Very organized, knowledgeable staff and most of all they fixed my new boots that my dog chewed up!

Have been to this place twice and was quit impressed with all the machinery, tools as well as with the final product, these guys know what they are doing, the price is somewhere on the high side but very professional, highly recommended. read more

Preemptively, it's best not to let footwear get abused to the point where repairs are inevitably and warrantedly costly but somehow, I always let that bypass until it's truly necessary, and this is where Quick Cobbler comes in. Good policy that if a repair doesn't last the way it should (this is not a common scenario, mind you), the cost of that repair will be taken into account for the subsequent repair. Not exactly free, but it is discounted. The staff are all upfront about how much certain repairs will cost and why it costs as much or as little as it does and are knowledgeable in general; they are also professional when it comes to being patience with being inundated with what are likely to be mundane and even redundant, everyday questions shoe abusers tend to ask. I've had a zipper re-tracked (this didn't last very long), a zipper replaced (same pair of boots) and most recently, a pair of beloved Frye Harness 15R boots with a restored heel (I thought I was in for a minor repair. I was wrong), restored toe beds (surely this is not the terminology they use? I should consult my receipt instead of rambling and deeming it to be acceptable for the Interwebs to read) I hadn't even noticed were necessary. The bonus polish job was immaculate. I love the look of scuffy boots but I never ask them not to polish my boots because they do an irresistibly thorough job for a service that is complimentary. The same time as those Frye boots, I had a pair of gorgeous high-heeled boots Topy'ed in addition to having the upper soles replaced/glued (I don't know what they did ... but they did it well) with the Topy of my choice (it's possible to put a lug sole on a dress boot. It wouldn't be aesthetically desirable, but it IS nice to know it's possible should you want that. There are no limits in this place) and re-heeled and had insoles glued and shaped perfectly inside (probably a pain in the ass because these boots had no zipper. Manual insertion!) I was actually a little past closing time and they were very courteous in letting me out and not short-changing their answers to get me to leave more expediently. Four days to get two pairs of boots fixed. Not too slow at all. read more

OK these guys do a great job with your shoes/boots but the line up every time I come is insane (20min) And if "quick" is there thing it's took over a week for small job! Great quality but sadly poor service. read more

Do not take your shoes for repair at this establishment!! Took a pair of boots there to be repaired and they did a horrible job! Yes the hole in my boots was patched, but they looked terrible (giant stitches and glue on the outside), and were unwearable . Furthermore, they scraped and left marks all over the boots. They just wrecked my $200 pair of boots. When I spoke with the owner about getting a refund, he said he would refund me my money, but he would keep the boots! Unbelievable! Teribble work, and very poor customer service (don't care). To top it all off, they are Expensive. Do not go here! You have been warned. read more

My original review was deleted so I'll say again that my first-hand experience with this place has been: high prices, long wait times, good quality work, awful customer service. Thanks. read more

Took a long time to do a small job, charged a premium price, 25.00 per shoe, and then did not stand by their work. They would not even hear my concern or try to help me sort out a solution, that didn't involve another 2 weeks of waiting and another 12.00 per shoe to secure the tongue so it wouldn't slip while walking. A fix that would have taken exactly 10 minutes for each shoe. Their customer service attitude was terrible. Instead of listening to my concern, the INSTANT response from the owner was "well, we don't work for nothing". Rather than offer options for resolution, he actually said that they could not predict what effect a shoe alteration would have. If I had taken my shoes (very expensive leather designer shoes), to a seamstress, I would understand this comment, but these people are supposed to be shoe experts. Very disappointing and frustrating. read more

Be aware of this vendor! I have had over 10 pairs of shoes over the years for work with this vendor without any issues. However, this first time i received poor quality work, they were not there to stand behind their workmanship. Instead they wanted to charge me $20 to fix the issue that was caused by their poor workmanship. I hadn't had any issues before with quality, so it must have been the specific staff member who worked on my shoes. Regardless. when I had an issue, they wanted to "stick it to me" I have recommended many people in my community to come here in the past. However, no longer will I recommend them. Far from it. Send your shoes elsewhere people, or at least check thoroughly before taking back your shoes because once out the door, you are put in a bind. read more

The WORST shoe repair ever! DONT GO THERE... I had two pairs of shoes to get fixed. One with the elastic heel straps to be replaced the other with a wobbly heel. I was there on a Saturday, they told me they would be fixed on the following Thursday. They took $68 to repair both. Thursday comes along, they call saying one pair werent ready, I asked which ones were, they couldn't tell me and the girl told me to come down and see... Super rude. I told her I just wanted to know which ones were ready, she put me onto another rude woman who said there was an eight day turn around.. I asked why did they say the shoes would be ready in five days if there was an eight day turn around? She was such a B**CH, I guess by my asking what was going on with my shoes she decided I was being difficult and put me onto the boss who told me to stop talking or he would refund my money and I was never allowed back in the store.. WOW great customer service! He told me they were looking for my shoes and hung up.. I went to get my shoes, the ones with the elastic on the heels were not done and they refunded my money as I was such a difficult customer.. The second pair was done.. or so I thought. I took them home and discovered they had ruined them. I can't walk in them as the wobbly heel is so unbalanced causing pain. I have to now see if someone can fix them. THESE GUYS ARE EXCELLENT AT DESTROYING SHOES AND RIPPING YOU OFF! Please dont waste your time, money and shoes with Quick Cobbler on West 2nd, who should be called Slow and destructive Cobbler read more

Well, I spoke too soon when I posted my positive review. The boots certainly LOOKED like they were repaired, but they're still leaking!! GAH!!! After the first major rainstorm since the repairs my sock was soaked AGAIN. I give up, I'm buying rain boots and wearing these only indoors. No one should spend this amount of money and time just to have a leaky boot, at the end of the day. I won't be visiting these guys again. It would have been cheaper for me to just buy a new pair of boots. It's been a huge hassle, overall. read more